Hierarchical and Role-Based Differences in the Perception of Organizational Listening Effectiveness

2021 ◽  
pp. 232948842110558
Author(s):  
David Randall Brandt
Keyword(s):  
Program Effectiveness ◽  
Theory Building ◽  
Knowledge Development ◽  
Future Research ◽  
Senior Executives ◽  
Organizational Hierarchy ◽  
Consumer Intelligence ◽  
Role Based ◽  
Key Aspects ◽  
The Voice

A growing body of research underscores the importance of how effectively (or poorly) organizations listen and respond to key external publics and stakeholders. This paper describes research focusing on how organizational hierarchy and member roles impact perceptions of organizational listening effectiveness, specifically the process of capturing, analyzing, disseminating, and utilizing the “Voice of the Consumer” (VoC). After reviewing literature in three relevant areas of research, the paper describes a study in which senior executives’ perceptions of the effectiveness of consumer listening efforts in their respective organizations are compared with those of lower-level consumer intelligence providers and users. Results indicate that senior executives assess VoC program effectiveness in their organizations more favorably than consumer intelligence providers/users with respect to 10 key aspects of organizational listening. Implications for theory-building and knowledge development, along with implications for practitioners and directions for future research, are discussed.

scholarly journals Organizational Commitment and Lean Sustainability: Literature Review and Directions for Future Research

2021 ◽  
Vol 13 (6) ◽  
pp. 3357 ◽  
Author(s):  
Amal Benkarim ◽  
Daniel Imbeau
Keyword(s):  
Organizational Commitment ◽  
Literature Review ◽  
Lean Manufacturing ◽  
Affective Commitment ◽  
Management Practices ◽  
Employee Commitment ◽  
Future Research ◽  
Comprehensive Overview ◽  
Narrative Literature Review ◽  
Key Aspects

The vast majority of works published on Lean focus on the evaluation of tools and/or the strategies needed for its implementation. Although many authors highlight the degree of employee commitment as one of the key aspects of Lean, what has gone largely unnoticed in the literature, is that few studies have examined in-depth the concept of organizational commitment in connection with Lean. With this narrative literature review article, our main objective is (1) to identify and analyze an extensive body of literature that addresses the Lean Manufacturing approach and how it relates to employee commitment, emphasizing affective commitment as the main type of organizational commitment positively associated with Lean, and (2) to highlight the management practices required to encourage this kind of commitment and promote the success and sustainability of Lean. This paper aims to provide a comprehensive overview that can help researchers and practitioners interested in Lean better understand the importance of employee commitment in this type of approach, and as well, to identify related research questions.

scholarly journals Exploring the root causes of servitization challenges: an organisational boundary perspective

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ali Ziaee Bigdeli ◽  
Kawaljeet Kapoor ◽  
Andreas Schroeder ◽  
Omid Omidvar
Keyword(s):  
Future Research ◽  
Senior Executives ◽  
Content Type ◽  
Study Approach ◽  
Integrative Framework ◽  
Analysis Technique ◽  
Holistic Understanding ◽  
External Stakeholders ◽  
Multiple Case

PurposeThis paper explains how servitization disrupts long-established internal and external boundaries of product-focused manufacturers and investigates the root causes of servitization challenges.Design/methodology/approachThe authors draw from the collective experiences of 20 senior executives from ten multinational manufacturers involved in servitization, using a multiple case study approach, and employ a codebook thematic analysis technique.FindingsThe authors develop an integrative framework based on the theoretical notions of power, competency and identity boundaries to offer insights into the root causes of various servitization-related challenges.Research limitations/implicationsAlthough the extant literature discusses servitization challenges, it does not examine the underlying root causes that create them in the first place. This study contributes to the extant research by establishing rational links between organisational boundaries (internal and external) and servitization challenges in the interest of building a coherent and systematically integrated body of theory that can be successfully applied and built upon by future research.Practical implicationsThis study provides a foundation for managers to recognise, anticipate and systematically manage various boundary-related challenges triggered by servitization.Originality/valueIt is one of the first studies to employ the concept of organisational boundary to understand the challenges created by servitization and to account for both internal (between different functions of the same organisation) and external boundaries (between an organisation and its external stakeholders) to establish a holistic understanding of the impacts of servitization on manufacturers.

Psychological Skills Training of an Elite Wheelchair Water-Skiing Athlete: A Single-Case Study

2013 ◽  
Vol 30 (4) ◽  
pp. 351-372 ◽  
Author(s):  
Virginie de Bressy de Guast ◽  
Jim Golby ◽  
Anna Van Wersch ◽  
Fabienne d’Arripe-Longueville
Keyword(s):  
Program Effectiveness ◽  
Single Case ◽  
Skills Training ◽  
Future Research ◽  
Psychological Skills ◽  
Psychological Skills Training ◽  
Self Confidence ◽  
Quantitative And Qualitative Methods ◽  
Wheelchair Athlete

This study presents a complete psychological skills training (PST) program with a wheelchair athlete and examines the program effectiveness using a mixed-method approach. After initial testing, the athlete followed a two-month program of self-confidence building, motivational, visualization/relaxation, and injury management techniques. Quantitative and qualitative methods were used to examine the impacts on performance and psychological abilities. The triangulated results suggest that the PST program was perceived as effective by the athlete in terms of his sporting performances and mental skills. The characteristics and implications of a PST program with this wheelchair athlete are discussed, as well as the study limitations and the perspectives for future research.

scholarly journals How Social Are Social Media? A Review of Online Social Behaviour and Connectedness

2017 ◽  
Vol 8 ◽  
Author(s):  
Tracii Ryan ◽  
Kelly A. Allen ◽  
DeLeon L. Gray ◽  
Dennis M. McInerney
Keyword(s):  
Social Capital ◽  
Social Media ◽  
Social Behaviour ◽  
Social Connectedness ◽  
Media Use ◽  
Future Research ◽  
Social Media Use ◽  
Advantages And Disadvantages ◽  
Use Of Social Media ◽  
Key Aspects

The use of social media is rapidly increasing, and one of the major discussions of the 21st century revolves around how the use of these applications will impact on the social relationships of users. To contribute to this discussion, we present a brief narrative review highlighting the advantages and disadvantages of social media use on three key aspects of social connectedness: social capital, sense of community, and loneliness. The results indicate that using social media can increase social capital, lead to the formation of friendships and communities, and reduce loneliness. However, some social media site users may experience weakening friendships, online ostracism, and heightened loneliness. Therefore, we argue that the use of social media has contradictory effects on social connectedness. Moreover, the direction of these outcomes is contingent upon who is using the site and how they are using it. Based on these arguments, possible directions for future research are discussed. It is recommended that discourse be continued relating to the association between online social behaviour and connectedness, as this will enable researchers to establish whether the positive outcomes of social media use outweigh the negative.

Research Methodologies for Multitasking Studies

2019 ◽  
pp. 732-750
Author(s):  
Lin Lin ◽  
Patricia Cranton ◽  
Jennifer Lee
Keyword(s):  
Theory Building ◽  
Future Research ◽  
Multidisciplinary Research ◽  
Research Methodologies ◽  
Main Research ◽  
Research Paradigms

The research on multitasking is scattered across disciplines, and the definitions of multitasking vary according to the discipline. As a result, the research is not coherent nor consistent in the approaches taken to understanding this phenomenon. In this chapter, the authors review studies on multitasking in different disciplines with a focus on the research methodologies used. The three main research paradigms (empirical-analytical, interpretive, and critical) are used as a framework to understand the nature of the research. The strengths and weaknesses of the research in each of the paradigms are examined, and suggestions are made for utilizing different research methodologies to bring clarity to the research in this field. Such an endeavour will help to build interdisciplinary and multidisciplinary research and help guide future research and theory building.

Decision Making Under Uncertainty and Risks in the Face of Rapidly Advancing Technologies

2019 ◽  
pp. 38-56
Author(s):  
Vicente González-Prida Díaz ◽  
Jesus Pedro Zamora Bonilla ◽  
Pablo Viveros Gunckel
Keyword(s):  
Decision Making ◽  
Social Perception ◽  
Industry 4.0 ◽  
Future Research ◽  
Risk And Uncertainty ◽  
Research Directions ◽  
The Face ◽  
Future Research Directions ◽  
Key Aspects ◽  
Reduction Of Uncertainty

This chapter aims to consider the effects of the new concept Industry 4.0 on decision making, particularly on the reduction of uncertainty and the risk associated with any choice between alternatives. For this purpose, this chapter begins by dealing with the concepts of risk and uncertainty and their epistemological evolution. After observing certain trends and recent studies in this regard, the authors address a more philosophical perception of risk, mainly on aspects related to engineering and social perception. The concept of human reliability will also be reviewed and how it can be improved with the application of emerging technologies, considering some methodological proposals to improve the decision making. After that, some of the possible future research directions will be briefly discussed. Finally, the chapter concludes by highlighting key aspects of the chapter as a context for other chapters in the book.

Communicating Geoinformation Effectively With Virtual 3d City Models

2010 ◽  
pp. 120-142 ◽  
Author(s):  
Markus Jobst ◽  
Jürgen Döllner ◽  
Olaf Lubanski
Keyword(s):  
Spatial Knowledge ◽  
Physical Models ◽  
Future Research ◽  
Learning Mechanisms ◽  
3D City Models ◽  
3D Environments ◽  
Main Components ◽  
Knowledge Structuring ◽  
Key Aspects ◽  
City Models

Planning situations are commonly managed by intensive discussions between all stakeholders. Virtual 3D city models enhance these communication procedures with additional visualization possibilities (in opposite to physical models), which support spatial knowledge structuring and human learning mechanisms. This chapter discusses key aspects of virtual 3D city creation, main components of virtual environments and the framework for an efficient communication. It also explores future research for the creation of virtual 3D environments.

Looking Backward, Looking Forward

2019 ◽  
pp. 205-225
Author(s):  
Matt Guardino
Keyword(s):  
Political Development ◽  
News Coverage ◽  
American Political Development ◽  
Future Research ◽  
Economic Power ◽  
Policy Regime ◽  
American Capitalism ◽  
Key Aspects ◽  
Political Economic

This chapter summarizes the book’s conclusions and suggests directions for future research. It also explores the book’s broader implications for democracy and the dynamics of political-economic power. The chapter stresses the need for interdisciplinary analyses that employ multiple methods and sources of evidence to better understand the role of media and public opinion in American political development. It also discusses how news coverage may contribute to the durability of key aspects of the broader neoliberal policy regime. It ends by situating the book’s analyses within scholarship on inequalities in political and economic power, arguing that political scientists should recognize the news media’s central institutional role at the intersection of American politics and American capitalism.

Online Collaborative Integration and Recommendations for Future Research

2011 ◽  
pp. 757-767 ◽  
Author(s):  
Lynn Wilson ◽  
Janet Salmons
Keyword(s):  
Organizational Structure ◽  
Theory Building ◽  
Future Research ◽  
Electronic Collaboration ◽  
Electronic Technologies

The concluding chapter offers the editors’ insights into the book chapters’ combined contribution. Using the editors’ Collaborative Integration Paradigm, they examine types of collaborations described, the electronic technologies used, and the kinds of research and theories discussed by contributing authors. They consider commonalities in electronic collaboration across sectors and the significance of interorganizational or intra-organizational structure. The editors recommend future research as well as theory-building needed to advance the field.

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