scholarly journals Interpersonal competence and service leadership

2015 ◽  
Vol 14 (3) ◽  
Author(s):  
Daniel T.L. Shek ◽  
Lu Yu ◽  
Andrew M.H. Siu
Keyword(s):  
Hong Kong ◽  
Conflict Management ◽  
Management Strategies ◽  
Interpersonal Competence ◽  
Leadership And Management ◽  
Self Reflection ◽  
Service Leadership ◽  
Service Leader ◽  
Professional Field ◽  
Effective Service

AbstractAccording to the Hong Kong Institute of Service Leadership and Management, interpersonal competence is an important component of an effective service leader. The present paper introduces a lecture embedded in a service leadership subject that focuses on promoting students’ interpersonal competence. Several topics are covered in this lecture. First, concepts and theories about interpersonal competence are introduced. Second, the relevance of interpersonal competence to service leadership is outlined. Third, methods of developing interpersonal competence are presented, particularly different conflict management strategies and assertiveness skills. Finally, conclusions and reflections on students’ own interpersonal competence and its relevance to the service leadership in one’s professional field are discussed. Different activities have been designed and incorporated in the lecture to facilitate students’ active learning and self-reflection. Students are also encouraged to explore their own ways to promote the development of interpersonal competence.

scholarly journals Leadership and mentorship: service leaders as mentors of the followers

2015 ◽  
Vol 14 (4) ◽  
Author(s):  
Daniel T.L. Shek ◽  
Li Lin
Keyword(s):  
Hong Kong ◽  
Personal Growth ◽  
Leadership And Management ◽  
Service Leadership ◽  
Service Leader ◽  
Leaders And Followers ◽  
Effective Service ◽  
Harmful Effects

AbstractAccording to the Hong Kong Institute of Service Leadership and Management, an effective service leader serves as a mentor for his/her followers. Aside from promoting their followers’ professional and personal growth, mentoring also contributes to the development of the service leaders themselves. In this paper, a lecture addressing the concept and functions of mentoring is outlined, along with its relationship with service leadership. The professional and psychosocial functions of mentoring to service leaders and followers and various ways to promote mentoring in service leadership are highlighted. Students are also encouraged to reflect on the potential harmful effects of mentoring on the leader-follower relationship.

scholarly journals Character strengths in Chinese philosophies: relevance to service leadership

2015 ◽  
Vol 14 (4) ◽  
Author(s):  
Daniel T.L. Shek ◽  
Rachel C.F. Sun ◽  
Ting Ting Liu
Keyword(s):  
Hong Kong ◽  
Character Strengths ◽  
Moral Character ◽  
Character Strength ◽  
Leadership And Management ◽  
Warm Up ◽  
The Core ◽  
Service Leadership ◽  
Service Leader ◽  
Effective Service

AbstractAccording to the Hong Kong Institute of Service Leadership and Management, moral character or character strength is an important attribute of an effective service leader. In connection to this, “Character Strengths in Chinese Philosophies” is one of the lecture topics taught in a course titled “Service Leadership” in a university in Hong Kong. Several topics are covered in that lecture. First, the relevance of Chinese philosophies to service leadership is discussed. Second, the core virtues in Confucian thoughts are presented. Third, the relevance of Confucian virtues to service leadership is examined. Finally, conclusions and reflections on the relevance of Confucian virtues to service leadership are outlined. In addition to one warm-up activity at the beginning of the lecture, three major activities are designed for related parts of the content. During the lecture, students are encouraged to reflect on their qualities in terms of Confucian virtues and explore effective ways to promote the development of such virtues.

scholarly journals Nurturing university students to be social entrepreneurs: relevance of service leadership education

2015 ◽  
Vol 14 (3) ◽  
Author(s):  
Daniel T.L. Shek ◽  
Li Lin
Keyword(s):  
Hong Kong ◽  
University Students ◽  
Social Entrepreneurship ◽  
Leadership Education ◽  
Social Entrepreneurs ◽  
Leadership Model ◽  
Leadership And Management ◽  
Service Leadership ◽  
Service Leader ◽  
Leadership Competence

AbstractWhen the concept of social entrepreneurship becomes more popular, many universities explicitly claim that they wish to nurture social entrepreneurs. In this paper, the concept of social entrepreneurship and the successful attributes of social entrepreneurs are outlined. With reference to the question of how university students can be nurtured to be social entrepreneurs, it is suggested that the service leadership model proposed by the Hong Kong Institute of Service Leadership and Management is a good framework to be considered. In the framework, it is asserted that there are three attributes of a successful service leader – leadership competence, moral character, and caring dispositions. In this study, the experience of implementing a credit-bearing subject based on the service leadership model at The Hong Kong Polytechnic University is highlighted.

Nurturing students to be caring service leaders

2015 ◽  
Vol 14 (4) ◽  
Author(s):  
Daniel T.L. Shek ◽  
Xiang Li
Keyword(s):  
Hong Kong ◽  
Deep Understanding ◽  
Positive Outcomes ◽  
Caring Behavior ◽  
Outcomes Of Care ◽  
Service Leadership ◽  
Service Leader ◽  
The Subject ◽  
Effective Service ◽  
Caring Service

AbstractCaring behavior is very important for an effective service leader. To help students recognize the importance of caring behavior and become caring service leaders, one lecture on caring behavior was designed for the subject “Service Leadership” at The Hong Kong Polytechnic University. This article consists of two parts. The first part is on the concepts and theories of the topic, and the second part is on the detailed content of this lecture. In the first part, three primary elements of care (i.e. love, listening, and empathy) and the relevant skills of improving caring behavior in practice are firstly discussed. Next, the relationships between caring behavior of service leaders and positive outcomes of care for different stakeholders including leaders, followers, and organizations are examined. Finally, discussion and reflection on caring service leaders are summarized. In the second part, the corresponding lecture contents are presented, including two activities which are designed to facilitate students’ active learning and deep understanding concerning caring behavior.

scholarly journals Core beliefs in the service leadership model proposed by the Hong Kong Institute of Service Leadership and Management

2015 ◽  
Vol 14 (3) ◽  
Author(s):  
Daniel T.L. Shek ◽  
Li Lin
Keyword(s):  
Hong Kong ◽  
Group Discussion ◽  
Leadership Competencies ◽  
Core Beliefs ◽  
Leadership Qualities ◽  
Leadership Model ◽  
Leadership And Management ◽  
Self Reflection ◽  
Service Leadership ◽  
Successful Leadership

AbstractThe service leadership model and related curriculum were developed by the Hong Kong Institute of Service Leadership and Management. To nurture service leadership qualities in university students, a 2-credit service leadership subject was developed at The Hong Kong Polytechnic University. This paper presents the core beliefs and key components of the service leadership model and outlines the content of one of the lectures in the subject. The lecture attempts to help students recognize the importance of leadership competencies, moral character and caring disposition in successful leadership, and to explore ways to develop service leadership qualities. In addition to the lecture, class activities are adopted, including group discussion, role play, self-reflection, and drawing.

Service leadership education for university students in Hong Kong: qualitative evaluation

2014 ◽  
Vol 13 (4) ◽  
Author(s):  
Daniel T.L. Shek ◽  
Li Lin ◽  
Ting Ting Liu ◽  
Moon Y.M. Law
Keyword(s):  
Hong Kong ◽  
University Students ◽  
Qualitative Evaluation ◽  
Outcome Evaluation ◽  
Leadership Education ◽  
Leadership And Management ◽  
Service Leadership ◽  
Perceptions Of Students ◽  
The Subject ◽  
Objective Outcome

AbstractThis study examined the perceptions of students taking a subject entitled “Service Leadership” at The Hong Kong Polytechnic University which was developed using the model proposed by the Hong Kong Institute of Service Leadership and Management (HKI-SLAM). After taking this subject, students were invited to participate in a qualitative study where they used three descriptors and a metaphor to describe their experiences about the subject. Based on the reflections of 50 students, results showed that 96.1% of the descriptors and 90% of the metaphors used by the students were positive. In conjunction with the objective outcome evaluation, subjective outcome evaluation and process evaluation findings, the present study suggests that “Service Leadership” is a subject that can promote holistic development in Chinese university students in Hong Kong.

scholarly journals Intrapersonal competencies and service leadership

2015 ◽  
Vol 14 (3) ◽  
Author(s):  
Daniel T.L. Shek ◽  
Li Lin
Keyword(s):  
Emotional Intelligence ◽  
Positive Psychology ◽  
Intelligence Quotient ◽  
Spiritual Intelligence ◽  
Service Leadership ◽  
Service Leader ◽  
Basic Concepts ◽  
The Relationship ◽  
Effective Service

AbstractIntrapersonal competencies form the foundation of one’s development, and they are fundamental qualities of leadership competences. Four types of intelligence are highlighted in the literature of positive psychology: intelligence quotient (IQ), emotional intelligence quotient (EQ), adversity quotient (AQ) and spiritual intelligence quotient (SQ). It is argued that these competences are important in a service leader. Through this lecture, it is expected that students will understand the basic concepts and the importance of different intrapersonal competencies (IQ, EQ, AQ and SQ). We also discuss the relationship between these intrapersonal competencies and effective service leadership. Finally, ways to promote different intrapersonal competencies are depicted.

scholarly journals Manufacturing economy vs. service economy: implications for service leadership

2015 ◽  
Vol 14 (3) ◽  
Author(s):  
Daniel T.L. Shek ◽  
Po P.Y. Chung ◽  
Hildie Leung
Keyword(s):  
Hong Kong ◽  
Organizational Structures ◽  
Service Industries ◽  
Specific Reference ◽  
Service Economy ◽  
Leadership Model ◽  
Leadership And Management ◽  
Service Leadership ◽  
Personal Brand ◽  
Service Oriented

AbstractIn the past few decades, there has been a shift from manufacturing to service economy in many places throughout the world. In Hong Kong, 95% of its GDP is made up by the service industries. Conceptually, these two economies are associated with different production characteristics, organizational structures, and desired attributes of workers and leaders. The differences between these two economies in terms of the production modes are discussed in this paper. In particular, the implications of the economy on effective leadership requirements are outlined. With specific reference to the Service Leadership model proposed by the Hong Kong Institute of Service Leadership and Management, the 12 dimensions of the service-oriented personal brand and the 25 principles of service leadership are highlighted.

Development of a credit-bearing service leadership subject for university students in Hong Kong

2013 ◽  
Vol 25 (4) ◽  
pp. 353-361 ◽  
Author(s):  
Daniel T.L. Shek ◽  
Lu Yu ◽  
Cecilia M.S. Ma ◽  
Rachel C.F. Sun ◽  
Ting Ting Liu
Keyword(s):  
Hong Kong ◽  
University Students ◽  
Service Industries ◽  
Leadership Programs ◽  
Management Framework ◽  
Service Leadership ◽  
Evaluation Strategies ◽  
The Subject ◽  
Intended Learning Outcomes ◽  
Effective Service

Abstract Given that service industries contribute to 93% of Hong Kong’s GDP, an important question that should be asked is whether the education system can promote the development of service leadership among young people in Hong Kong. Unfortunately, service leadership programs specifically designed for university students are lacking in Hong Kong. In this paper, the basic tenets of the Service Leadership and Management framework are presented. Based on the fundamental postulation that effective service leadership is a function of moral character, competence and care (E=MC2), a subject called “Service Leadership” has recently been developed at The Hong Kong Polytechnic University. This paper outlines the objectives, intended learning outcomes, syllabus, assessment, and references of the subject. The proposed evaluation strategies are also described.

scholarly journals The role of a caring disposition in service leadership

2015 ◽  
Vol 14 (4) ◽  
Author(s):  
Daniel T.L. Shek ◽  
Xiang Li
Keyword(s):  
Hong Kong ◽  
Curriculum Design ◽  
General Overview ◽  
Service Leadership ◽  
Service Leader ◽  
The Subject ◽  
Basic Concepts

AbstractA caring disposition is an important and fundamental attribute of a service leader. At the Hong Kong Polytechnic University, a lecture on a caring disposition in the subject “Service Leadership” was designed to help students understand the importance of caring dispositions. The curriculum design with reference to the basic concepts and theories as well as the content of the lecture are presented in this paper. In the first part of the paper, several uncaring cases are presented to serve as negative examples to inspire students’ reflection on caring leaders. Then, the three most important traits of a caring disposition, including awareness, love and nurturing people are introduced. Next, the relationships between a caring disposition and service leadership are analyzed and practical ways of improving a caring disposition are proposed. Finally, the impacts of a caring disposition on the leader-follower relationship are discussed. To provide a general overview of this lecture, the content including detailed lecture sessions and four designed activities relevant to a caring disposition are also presented in the paper.

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