scholarly journals Workplace Friendship is a Blessing in the Exploration of Supervisor Behavioral Integrity, Affective Commitment, and Employee Proactive Behavior – An Empirical Research from Service Industries of Pakistan

2021 ◽  
Vol Volume 14 ◽  
pp. 1447-1459
Author(s):  
Li Guohao ◽  
Sabeeh Pervaiz ◽  
He Qi
Keyword(s):  
Empirical Research ◽  
Affective Commitment ◽  
Service Industries ◽  
Proactive Behavior ◽  
Behavioral Integrity ◽  
Workplace Friendship

scholarly journals Workplace Friendship, Helping Behavior, and Turnover Intention: The Meditating Effect of Affective Commitment

2020 ◽  
pp. 55-75
Author(s):  
Yu-Ping Hsu ◽  
Chun-Yang Peng ◽  
Ming-Tao Chou ◽  
Chun-Tsen Yeh ◽  
Qiong-yuan Zhang
Keyword(s):  
Turnover Intention ◽  
Structural Equation ◽  
Affective Commitment ◽  
Helping Behavior ◽  
Negative Influence ◽  
Equation Modeling ◽  
Future Research ◽  
Research Subjects ◽  
Workplace Friendship ◽  
The Social

The present study drew from the social identity theory to explore the workplace friendship and adopted the social support theory to examine the effects of workplace friendship on affective commitment, helping behavior, as well as turnover intention. Research subjects of this study were civil affairs workers in Tainan and Chiayi County, Taiwan. Random sampling was used to collect anonymous questionnaires. The results of structural equation modeling (SEM) demonstrated that workplace friendship had positive influences on affective commitment and helping behavior and a negative influence on turnover intention. Prior research offered little empirical evidence of affective commitment as a mediating mechanism linking the workplace friendship–helping behavior and workplace friendship–turnover intention relationships. The present study found that effective commitment played an important mediating role. Implications for practice were discussed, and directions for future research were provided.

Linking proactive behavior and constructive deviance to affective commitment and turnover intention: the mediating role of idea championing

2021 ◽  
pp. 1-23
Author(s):  
Guillaume R. M. Déprez ◽  
Adalgisa Battistelli ◽  
Christian Vandenberghe
Keyword(s):  
Indirect Effects ◽  
Turnover Intention ◽  
Structural Equation ◽  
Affective Commitment ◽  
Inhibitory Effect ◽  
Equation Model ◽  
Facilitatory Effect ◽  
Proactive Behavior ◽  
Deviant Behaviors ◽  
Mediating Role

Abstract This paper explores how proactive behavior and constructive deviance relate to affective organizational commitment and turnover intention through idea championing. Based on a two-wave study (N = 310), structural equation model analyses revealed that constructive deviance had an inhibitory effect and proactive behavior a facilitatory effect on idea championing. In turn, idea championing was related to increased affective commitment and reduced turnover intention. The analyses of indirect effects further indicated that proactive behavior and constructive deviance had opposite indirect effects on affective commitment and turnover intention. This research underlines the importance of acting proactively upstream rather than deviating from the norm to promote innovation and build employee loyalty to the organization. Finally, this study also indicates that proactive and constructive deviant behaviors are conceptually different and exert opposite effects despite their similar orientation toward innovation and change.

The Benefits of Walking Your Talk: Aggregate Effects of Behavioral Integrity on Guest Satisfaction, Turnover, and Hotel Profitability

2017 ◽  
Vol 59 (3) ◽  
pp. 257-274 ◽  
Author(s):  
Tony Simons ◽  
Judi McLean Parks ◽  
Edward C. Tomlinson
Keyword(s):  
Latent Variables ◽  
Structural Equation ◽  
Affective Commitment ◽  
Equation Modeling ◽  
Behavioral Integrity ◽  
Worker Turnover ◽  
Path Analyses ◽  
Guest Satisfaction ◽  
Financial Performance Measures ◽  
A Chain

Extending theory on behavioral integrity to department and business unit levels of analysis, we examined a chain of relationships culminating in operational and financial performance measures. Specifically, we analyzed survey data from 6,800 workers from 76 same-branded US hotels and integrated it with operational and financial data. Latent variables structural equation modeling and path analyses showed strong associations between manager behavioral integrity and worker turnover, customer satisfaction, and hotel profitability. In fact, behavioral integrity accounted for 13% of the variance in profitability across hotels. This relationship was partially mediated by trust in managers, affective commitment, and discretionary service behavior.

scholarly journals A research on the variables that effect affective commitment to change

2021 ◽  
Vol 9 (1) ◽  
pp. 327-342
Author(s):  
Mehmet Ertem ◽  
Faruk Kerem Şentürk
Keyword(s):  
Change Process ◽  
Affective Commitment ◽  
Readiness For Change ◽  
Negative Effects ◽  
Commitment To Change ◽  
Efficient System ◽  
Workplace Friendship ◽  
Health Directorate ◽  
Emotional Deprivation ◽  
Data Collection Technique

Regardless of the change process level for businesses, employees' participation in the change process is a vital factor. Change as an attempt to question the current order and replace it with a more effective and efficient system requires employees to support and see themselves as part of the process emotionally. The research conducted in this context aims to determine the factors that effect affective commitment to change (ACC). In this context, it aims to guide businesses on which factors they should focus on in their change processes. In the study, a quantitative method was preferred, a questionnaire form was used as the data collection technique, and the data were obtained from healthcare professionals working in the Yozgat Provincial Health Directorate. The results indicated that perception of change (general perception, readiness for change, and being affected by the change) and emotional deprivation have negative effects on affective commitment to change. In contrast, communion striving, teamwork, social companionship and workplace friendship have no meaningful effects on the dependent variable.

Customer-based brand equity building

2016 ◽  
Vol 23 (2) ◽  
pp. 133-144 ◽  
Author(s):  
Maja Šerić ◽  
Irene Gil-Saura ◽  
Josip Mikulić
Keyword(s):  
Empirical Research ◽  
Brand Equity ◽  
Hospitality Industry ◽  
Affective Commitment ◽  
Point Of View ◽  
Direct Impact ◽  
Marketing Literature ◽  
Incremental Value ◽  
Area Of Study

The marketing literature suggested that customers are adding incremental value to a product by its brand, conceptualizing this phenomenon in terms of brand equity. This article is a contribution to this area of study as it provides a new understanding of the process of brand equity building, when approached from the customer point of view. The empirical research is centred on the hospitality industry, more specifically, upscale (i.e. four- and five-star) hotels in Croatia. The data were collected from 475 guests in 24 upscale hotels. The results reveal that image and loyalty exert a direct impact on the overall brand equity, while the influence of trust and affective commitment is mediated by loyalty.

Sense of virtual community, commitment and knowledge contribution: an empirical research based on MI community

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Shanji Yao ◽  
Xinnuo Zheng ◽  
Dewen Liu
Keyword(s):  
Empirical Research ◽  
Affective Commitment ◽  
Empirical Studies ◽  
Virtual Community ◽  
Mediating Effect ◽  
Three Dimensions ◽  
Network Marketing ◽  
Content Type ◽  
Knowledge Contribution ◽  
The Impact

Purpose The purpose of this paper is to find a way to encourage community members to actively create content and contribute knowledge through the study of the relationship between virtual community awareness, commitment and knowledge contribution, so as to make virtual community revitalize and provide a better platform for enterprises to carry out network marketing. Design/methodology/approach This study establishes a theoretical model that member knowledge contribution’s prepositive impact in virtual community. SOVC is an independent variable, commitment is a mediating variable and knowledge contribution is a dependent variable. Through 139 valid questionnaires from MI community, relationships among sense of virtual community (SOVC), commitment and knowledge contribution are deeply discussed. Findings Empirical results show that, as three dimensions of SOVC, membership, influence and immersion can all drive commitment and knowledge contribution in different degrees. In the two-dimensional division of commitment, only affective commitment can drive knowledge contribution. Affective commitment and calculative commitment can play a mediating role in the impact of SOVC on knowledge contribution. Originality/value Empirical research that the academia has done on important issues such as the impact of SOVC and commitment on knowledge contribution is deficient. Furthermore, those researches which have explored the mediating effect of commitment in the impact of SOVC on knowledge contribution remain merely on theoretical deduction level, and empirical studies based on Chinese background are also rare. In China, MI community is the typical representative of virtual community that runs successfully, and choosing it to conduct research can not only provide representatives on sample but also duplicate on the result popularity. Thus, this paper chooses MI community as the empirical object to explore the relationships among SOVC, commitment and knowledge contribution.

scholarly journals Analisis work engagement karyawan frontline high-contact dan low-contact di industri jasa

2020 ◽  
Vol 19 (2) ◽  
pp. 127-140
Author(s):  
Sucipto Asan ◽  
Juanna Judith Huliselan
Keyword(s):  
Job Satisfaction ◽  
Work Engagement ◽  
Structural Equation ◽  
Affective Commitment ◽  
Career Commitment ◽  
Service Industries ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Frontline Employees

Work engagement (positive working mind and emotion) in frontline employees (FLEs) plays an important role that will affect the capability of the organization in serving its customer. The goal of this research is to examine whether there were differences in the influence of service climate, job satisfaction, and affective commitment toward work engagement in high-contact and low-contact frontline employees in Jakarta and Tangerang; and whether there were influences of work engagement toward adaptability behavior as well as career commitment among high-contact and low-contact frontline employees. Questionnaire is administered to 200 FLEs from multiple high and low contact service industries in Jakarta and Tangerang. Structural Equation Modeling-Partial Least Square (SEM-PLS) is used to test hypotheses. The author found there were almost no differences among high-contact and low-contact frontline employees except on the job satisfaction, where there was no significant influence toward work engagement in frontline low-contact employee which was in contrast with the frontline high-contact employee. This research will enrich the discourse on the relationship between job satisfaction and work engagement. This finding provides empirical evidence on a limited scale that in certain segmentation, especially for low-contact workers, job satisfaction did not have a positive influence on work engagement.

How does transformational leadership influence proactive customer service behavior of frontline service employees? Examining the mediating roles of psychological empowerment and affective commitment

2017 ◽  
Vol 30 (1) ◽  
pp. 30-48 ◽  
Author(s):  
Hemang Jauhari ◽  
Shailendra Singh ◽  
Manish Kumar
Keyword(s):  
Transformational Leadership ◽  
Customer Service ◽  
Affective Commitment ◽  
Psychological Empowerment ◽  
Proactive Behavior ◽  
Content Type ◽  
Service Employees ◽  
Service Behavior ◽  
Frontline Service Employees ◽  
The Relationship

Purpose The purpose of this paper is to examine the mediating roles of two variables of psychological empowerment and affective commitment of frontline service employees (FSEs) in the relationship between transformational leadership (TFL) and proactive customer service behavior (PCSB) of FSEs. Design/methodology/approach In a rigorous research design, the authors obtained data from 225 FSE-supervisor dyads working in a large Indian IT services organization. Analysis was done using structural equation modeling approach in LISREL 8.72. Findings As expected, affective commitment and psychological empowerment of FSEs fully mediated the positive relationship between TFL and PCSB of FSEs, even after controlling for age and tenure. The specified model explained 24 percent of the variance in PCSB of FSEs. Research limitations/implications As FSEs act as the face of a service organization, therefore their proactive behavior plays an important role in customer satisfaction. Enactment of TFL by supervisors fosters PCSB of FSEs. Therefore, organizations must develop TFL skills in their managers to psychologically empower FSEs and get them committed to a superior service delivery through PCSB. Originality/value The study is one amongst the few studies to explore the relationship between TFL and proactive behavior in the customer service domain. Additionally, to the best of the authors’ knowledge, this is the first study to examine the explanatory mechanisms through which transformational leaders foster PCSB of FSEs.

Selecting the Optimal FM System for Children With Cochlear Implants

2008 ◽  
Vol 18 (1) ◽  
pp. 19-24
Author(s):  
Erin C. Schafer
Keyword(s):  
Speech Recognition ◽  
Cochlear Implants ◽  
Empirical Research ◽  
Background Noise ◽  
Signal To Noise Ratio ◽  
Evidence Based ◽  
Signal To Noise ◽  
Speech Processor ◽  
System Input ◽  
Optimal Type

Children who use cochlear implants experience significant difficulty hearing speech in the presence of background noise, such as in the classroom. To address these difficulties, audiologists often recommend frequency-modulated (FM) systems for children with cochlear implants. The purpose of this article is to examine current empirical research in the area of FM systems and cochlear implants. Discussion topics will include selecting the optimal type of FM receiver, benefits of binaural FM-system input, importance of DAI receiver-gain settings, and effects of speech-processor programming on speech recognition. FM systems significantly improve the signal-to-noise ratio at the child's ear through the use of three types of FM receivers: mounted speakers, desktop speakers, or direct-audio input (DAI). This discussion will aid audiologists in making evidence-based recommendations for children using cochlear implants and FM systems.

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