scholarly journals Changes in Business Models Caused by Digital Transformation and the COVID-19 Pandemic and Possibilities of Their Measurement—Case Study

2021 ◽  
Vol 14 (1) ◽  
pp. 127
Author(s):  
Katarina Stalmachova ◽  
Roman Chinoracky ◽  
Mariana Strenitzerova
Keyword(s):  
Balanced Scorecard ◽  
Performance Indicators ◽  
Business Models ◽  
Digital Transformation ◽  
The Balanced Scorecard ◽  
Business Model Canvas ◽  
Working From Home ◽  
A Company

The COVID-19 pandemic has become a key event that has changed our lives. Businesses had to change their daily operations, and working from home has become the norm. Almost everyone who is working from home must use some type of digital technology. It is possible to say that business activities and business models have undergone some form of digital transformation due to the COVID-19 pandemic. Therefore, we chose a company that was affected by these changes, and the main goal of our research was the identification of how the digital transformation that was caused by the pandemic changed the business models of the selected company. Because the analyzed company is operating in the financial sector, this article is a case study. The basic activities and elements of the business models of the selected company, before and during the pandemic, were identified using the Business Model Canvas. We propose a set of key performance indicators (KPIs), based on the Balanced Scorecard, for measuring the newly identified activities and elements of the business models that arose in the company as a result of the COVID-19 pandemic. The knowledge gained in this article shows how the digital transformation changed the functioning of the selected company. The conclusions of this article are mainly for the companies that are considering their own digitalization, which contributes to the long-term sustainability of banking.

scholarly journals PENGGUNAAN BALANCED SCORECARD DALAM STRATEGIC MANAGEMENT JAMU PUSPO

2011 ◽  
Vol 4 (1) ◽  
pp. 24-38
Author(s):  
Andre Utoro Pusposuharto ◽  
Dewi Damayani ◽  
Rieke Henriani ◽  
Jimmy Sadeli
Keyword(s):  
Balanced Scorecard ◽  
Business Processes ◽  
Management Strategies ◽  
Past Performance ◽  
Business World ◽  
Financial Measures ◽  
Strategic Objectives ◽  
The Balanced Scorecard ◽  
A Company

The ’balanced scorecard’ is used not only as a tool to clarify the strategy of a company, but more importantly used for planning and development strategies. Without a strategy, it is impossible to survive in a competitive and dynamic business world. Combining long-term competitive capabilities with the goal of creating a synthesized company, the balanced scorecard can be trusted to utilize the financial measures of past performance to predict future performance. This data was analyzed from four perspectives: financial, customer, internal business processes, and learning and growth. The balanced scorecard is used as a basic measure, not only of the company's long-term goals, but also from the inclusion of the vision and mission. Herbal Puspo, a company engaged in the field of herbal pharmaceuticals, is also in the process of determining the direction and objectives of the company. The authors help determine its vision and mission which is then translated into strategic objectives for the company. The authors collected data and information, including surveys and industry analysis, which is then analyzed using a variety of basic theories of management strategies such as Porter's Five Forces and the TOWS matrix. From this analysis, the authors, together with the company management, summarized a strategic measure which was then translated into the four perspectives of the balanced scorecard companies.

scholarly journals The Determination of Performance Measures by Using a Balanced Scorecard Framework

2019 ◽  
Vol 11 (1) ◽  
pp. 43-56
Author(s):  
Irem Kefe
Keyword(s):  
Balanced Scorecard ◽  
Financial Measures ◽  
The Balanced Scorecard ◽  
Manufacturing Company ◽  
Strategy Map ◽  
Owned Company ◽  
The Relationship ◽  
A Company

Abstract The aim of this study was to determine the contributions of the balanced scorecard (BSC) methods to identify the relationship between the objectives and activities and examine how the BSC should be formed in a manufacturing company. The BSC framework was examined via a case study in a yarn manufacturing company. The activities to be carried out by the company to achieve its objectives and how the appropriate measures are determined in evaluating the contribution of the activities to the achievement of objectives are explained under the BSC approach. The BSC implementation and adaptation have facilitated in a family owned company because of its fast decision-making process. Objectives are made clear in accordance with the company’s strategy and causal relationship between objectives and activities are linked by the strategy map. The BSC implementation shows that financial measures are not enough to evaluate the effects of all the activities on the objectives in a company. The cooperation between departments in the company and the efficiency of corporation meetings increases. The meetings have become more result-oriented due to clarifying objectives and responsibility of individual levels.

Enhancing the Formation and Implementation of Sustainability Strategies Using the Balanced Scorecard

2015 ◽  
pp. 589-615
Author(s):  
Gyula Fülöp ◽  
Bettina H. Hernádi ◽  
Marjan S. Jalali ◽  
Ieva Meidutė-Kavaliauskienė ◽  
Fernando A. F. Ferreira
Keyword(s):  
Balanced Scorecard ◽  
The Balanced Scorecard ◽  
Corporate Strategies ◽  
Business Excellence ◽  
Sustainability Strategies ◽  
Sustainability Strategy ◽  
The Social ◽  
Sustainability Balanced Scorecard ◽  
A Company

Given the strategic challenges of the 21st century, it becomes fundamental to determine strategic alternatives for sustainability. This chapter aims to contribute to the successful formation and implementation of corporate strategies for sustainability and business excellence, through the development and application of an extended Balanced Scorecard (BSC), which includes the social and environmental perspectives. We outline the structure for a Sustainability Balanced Scorecard (SBSC) as well as the steps required for its development. Elements for each of the different sustainability strategies of the SBSC are proposed and, finally, a case study of the formation and introduction of a “credible” sustainability strategy in the chemical industry is presented. The results demonstrate the usefulness of the SBSC in pursuing sustainability strategies, and provide evidence that the introduction of such a system is likely to lead to fundamental changes in the way a company is managed. Practical implications and managerial guidelines are also presented.

scholarly journals Systemic evaluation model in the integral management of small an medium-sized porcine businesses

Perspectivas ◽  
2020 ◽  
Vol 11 (1) ◽  
pp. 155-168
Author(s):  
Ghiglione Franco Alexis ◽  
◽  
Rodolfo Oscar Braun ◽  
Keyword(s):  
Balanced Scorecard ◽  
Evaluation Model ◽  
Point Of View ◽  
Evaluation Methodology ◽  
Strategic Objectives ◽  
The Balanced Scorecard ◽  
Research Article ◽  
Semi Arid Region

This research article aproaches in a systematic way the intrinsic problems typical of the daily management of small and medium-sized pig companies in the semi-arid region of the province of La Pampa, Argentina. Through the methodological use of a case study, from the point of view of the Balanced Scorecard, a set of indicators was constructed, grouped into four perspectives, which allowed to develop an adequate diagnosis of the current situation and to establish parameters for continuous improvement in the medium and long term. deadline to achieve the proposed strategic objectives. The document aims to present a generic evaluation methodology, which can be successfully replicated in other companies related to the pig agrifood chain, taking into account the particularities of any organization that develops productive activities.

scholarly journals BALANCE SCORECARD ANALYSIS AS A COMPANY PERFORMANCE MEASUREMENT TOOL

2021 ◽  
Author(s):  
Resti Kusmalasari ◽  
◽  
Audita Setiawan ◽  
Asep Effendi ◽  
◽  
...  
Keyword(s):  
Balanced Scorecard ◽  
Secondary Data ◽  
Primary Data ◽  
Measurement Tool ◽  
Company Performance ◽  
The Balanced Scorecard ◽  
Analysis Technique ◽  
Performance Benchmarks ◽  
A Company

The research was conducted with the aim of knowing the performance of banking companies using the Balanced Scorecard method. This study aims to obtain an overview of performance benchmarks with the Balanced Scorecard approach using four perspectives: finance, customers, internal business, growth and learning in one of the Perumda Rural Banks in West Java from 2017 to 2020. This type of research is a case study that is explained one by one using four perspectives. The type of data used is qualitative data with data sources derived from primary data and secondary data. The data analysis technique uses a descriptive method with accounting approach where data is used in the form of numbers and then interpreted and described, so as to obtain research results based on the calculation of the Balanced Scorecard. The result of this research shows that Perumda Rural Banks studied are still categorized as poor with the BBB category, the performance still needs to be improved so that the company can achieve excellent performance or healthy. In addition to this, it is recommended for companies to apply the Balanced Scorecard to be able to assist companies in measuring performance not only from the financial aspect but also considering the performance from non-financial aspects.

scholarly journals ANALYSIS OF FAMILY BUSINESS DEVELOPMENT MODEL BASED ON BUSINESS MODEL CANVAS (CASE STUDY IN CV. MXY)

2020 ◽  
Vol 1 (5) ◽  
pp. 829-841
Author(s):  
Frendy Hermawan
Keyword(s):  
Business Model ◽  
Family Business ◽  
Business Models ◽  
Spare Parts ◽  
Family Management ◽  
Business Model Canvas ◽  
Library Research ◽  
Family Business Group ◽  
A Company

Generator set (genset) is one of the solution on overcoming the problem of electricity in Indonesia. CV. MXY, which was established in 2009, is a genset spare parts distributor company headquartered in Jakarta. As a company that belongs to the middle-scale family business group, since its foundation CV. MXY has never had a concept of its business model. Amid the turbulent global economic situation, and the consequences of the Covid-19 pandemic. The company feel the need to make internal improvements in the organization. This was done in order to survive in a very competitive market. The purpose of this research is to identify and design a business model of CV. MXY based on the business model canvas and provides recommendation to companies, with due regard to the condition of family management. This research also to provide insight and alternative choices for family business that are trying to develop their business models. The research method used is a descriptive method based on case studies. Research was conducted in Jakarta in 2020 with data collection techniques carried out through interviews, field observations and library research. From the result of the research can be designed a business model CV. MXY based on business model canvas. In addition, the business model canvas is a simple and easy-to-understand solution as a first step in creating a business model.

Performance Indicators: A Case Study

1998 ◽  
Vol 71 (3) ◽  
pp. 256-260
Keyword(s):  
Research And Development ◽  
Balanced Scorecard ◽  
Performance Indicators ◽  
Fully Integrated ◽  
The Balanced Scorecard ◽  
Trade Offs ◽  
Development Manager

West Mercia Constabulary is using Gentia to present a Balanced Scorecard that measures its performance and helps it deliver its diverse services in a fully integrated manner. According to Geoff Wilson, the Research and Development manager at West Mercia Constabulary, “The Balanced Scorecard allows managers to see the implications and trade-offs and whether we are making West Mercia a better place to live.”

scholarly journals Aplicação do Balanced Scorecard como Ferramenta de Gestão Estratégica em uma Empresa Transportadora de Cargas

2021 ◽  
Vol 25 (41) ◽  
pp. 73-84
Author(s):  
Gabriel Adam Bilato ◽  
Herlandí de Souza Andrade
Keyword(s):  
Action Research ◽  
Strategic Planning ◽  
Strategic Management ◽  
Balanced Scorecard ◽  
Performance Indicators ◽  
Swot Analysis ◽  
Freight Transport ◽  
Management Tool ◽  
The Balanced Scorecard ◽  
A Company

ResumoO transporte rodoviário de cargas no Brasil é o mais importante dentre todos os modais, porém passou por uma grave crise devido ao recesso econômico que o país enfrentou nos últimos anos. Houve uma melhora do mercado nesse setor, porém muitas transportadoras ainda buscam se restabelecer em uma área na qual os custos são altos e a competitividade é grande. Nesse contexto e por meio de uma pesquisa ação, o objetivo geral desse estudo foi implementar a ferramenta de gestão estratégica Balanced Scorecard (BSC) em uma empresa deste setor e avaliar sua eficácia sobre a visualização do desempenho da companhia. O BSC foi aplicado por meio de uma metodologia que visou abranger tanto o cenário interno à empresa quanto externo, na qual extraiu-se os objetivos a partir de uma análise SWOT e assim criou-se os indicadores de desempenho. A implementação foi acompanhada a partir de uma base de dados referentes aos meses de setembro e outubro de 2019 para que fossem definidas as metas, e então analisou-se as possíveis melhorias para o scorecard. De forma geral, a execução da metodologia foi eficiente e o gestor avaliou satisfatoriamente a aplicação dos indicadores por meio da metodologia de gestão estratégica BSC e a nova maneira de visualizar o desempenho da companhia. Palavras-chave: Transporte Rodoviário de Cargas. Gestão Estratégica. Balanced Scorecard. Análise SWOT. AbstractRoad freight transport in Brazil is the most important of all modes, but it has gone through a crisis due to the economic recess that the country has faced in recent years. There has been an improvement in the market in this sector, but many carriers are still looking to re-establish themselves in a market where costs are high and competitiveness is high. In this context and through an action research, the general objective of this study was implementing the Balanced Scorecard (BSC) strategic management tool in a company of this sector and evaluate its effectiveness in visualizing the company's performance. The BSC was applied through a methodology that aimed to cover the internal and external scenarios, in which the objectives were extracted from a SWOT analysis and thus the performance indicators were created. The implementation was followed by a database for September and October 2019 to set goals and analyze possible improvements to the scorecard. Overall, the execution of the methodology was efficient and the manager evaluated satisfactorily the elaboration of the strategic planning and the new way of visualizing the company's performance. Keywords: Road Freigh Transport. Strategic Management. Balanced Scorecard. SWOT Analysis.

scholarly journals DESIGNING BUSINESS MODEL CANVAS TRANSFORMS INTO BALANCED SCORECARD IN THE XYZ UNIVERSITY IN INDONESIA

2020 ◽  
Vol 1 (6) ◽  
pp. 830-843
Author(s):  
Rosana Mia Agusty
Keyword(s):  
Social Media ◽  
Performance Appraisal ◽  
Business Model ◽  
Business Process ◽  
Balanced Scorecard ◽  
Company Performance ◽  
Business Model Canvas ◽  
The University ◽  
A Company

Business Model Canvas becomes a company performance appraisal. BMC is widely used for initial design of business process. In this research, the author is focusing on analyzing business process in XYZ University, one of the largest well known universities in Indonesia. Through the business process, translated onto BMC to see wider view from the beginning to the end of the process. The BMC and then transforms into 4 areas of Balanced Scorecard to see percentage of 4 areas of the business process. Type of data is primary, by observing and interviewing some employees, students, and alumni, and secondary by searching information through social media. The methods is Business Model Canvas and Balanced Scorecard. The result is by including some inputs, business process of XYZ University confirms that the university will survive in long term and has good capacity to remain as one of the high rank universities in Indonesia.

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