Importance of ICT Advancement and Culture of Adaptation in the Tourism and Hospitality Industry for Developing Countries

The Difference ◽

Tourism And Hospitality ◽

Developed Nations

The influence of ICT on tourism and hospitality is related to the facilitation of contact with stakeholders, acting as an effective distribution channel, and providing an effective forum for marketing, among other things. Tourism and hospitality are heavily reliant on information and communication technology in developing countries as well as in the developed nations. ICT has had a major effect on this market. The primary goal of this research is to identify the difference in ICT advancement and adaptation between developed and developing countries, as well as to determine how developing countries can benefit from it and make recommendations. This research was conducted using a qualitative approach. Using various types of literature such as research papers, articles, and books, this study highlights and scrutinizes the significance of ICT and how these actions contribute to the tourism and hospitality sector to raise awareness among academicians, researchers, tourism businesses, and government officials about the effectiveness of ICT applications in tourism and hospitality.

Coronavirus and Halal Tourism and Hospitality Industry: Is It a Journey to the Unknown?

Sustainability ◽

10.3390/su12219260 ◽

2020 ◽

Vol 12 (21) ◽

pp. 9260 ◽

Cited By ~ 1

Author(s):

Hatem El-Gohary

Keyword(s):

Global Economy ◽

Hospitality Industry ◽

Well Being ◽

Tourism Industry ◽

Research Papers ◽

Negative Impacts ◽

Travel Industry ◽

Tourism And Hospitality ◽

Short Time

Coronavirus (COVID-19) gained and will continue to gain a lot of global attention over the coming months (and maybe the coming few years). Since its outbreak in Wuhan (China), it has turned into one of the major challenges affecting the whole world. In a comparatively short time, the virus outbreak turned into a pandemic that led to massive negative impacts not only on people health and well-being, but also on the global economy, travel industry, pharmaceutical industry, tourism industry, and many other industries. This research paper aims to investigate the different effects of coronavirus on the global Halal tourism and Halal hospitality industry and whether the coronavirus pandemic is the end of Halal tourism and hospitality as we know it or not. The paper offers an in-depth theoretical examination of the different aspect of the pandemic on Halal tourism and hospitality industry and provides guidance on how to address these different aspects. The current paper is one of very few research papers addressing coronavirus on the tourism and hospitality industry.

Distribution channel in hospitality and tourism

International Journal of Contemporary Hospitality Management ◽

10.1108/ijchm-11-2013-0498 ◽

2015 ◽

Vol 27 (3) ◽

pp. 431-452 ◽

Cited By ~ 60

Author(s):

Rob Law ◽

Rosanna Leung ◽

Ada Lo ◽

Daniel Leung ◽

Lawrence Hoc Nang Fong

Keyword(s):

Distribution Channel ◽

Internet Technology ◽

Mobile Technologies ◽

Primary Data ◽

Content Type ◽

Tourism Product ◽

Product Service ◽

Travel Agencies ◽

Tourism And Hospitality

Purpose – The purpose of this paper is to reexamine several issues about disintermediation from the perspectives of tourism product/service suppliers (hotels) and traditional intermediaries (travel agencies), considering the move of the current distribution landscape toward disintermediation. Internet and mobile technologies offer various tools for consumers to search and purchase products/services from suppliers directly. Consequently, the necessity and role of traditional intermediaries in the industry become questionable. Design/methodology/approach – In all, six focus group interviews were conducted to collect primary data from ten managers of three traditional travel agencies and 11 managers from three business hotels in Hong Kong, which is a major travel destination in Asia with many world-class hotels and tourism facilities. Findings – Despite their different business backgrounds, the interviewees agreed on the increasing importance of Internet technology in the distribution of tourism products. The interviewees also posited that traditional travel agencies are still needed to serve certain customer groups, albeit their role may have little importance. Practical implications – Practitioners should adapt to technologically induced changes to remain competitive in the e-business era. Originality/value – This paper provides several original contributions. First, this paper supplements the extant literature by revealing how modern practitioners perceive disintermediation in the tourism and hospitality industry. Second, this paper is the first to investigate the disintermediation issue from the perspectives of tourism product/service suppliers and intermediaries. Finally, this paper provides a reference for industry practitioners to establish adequate strategies that take advantage of Internet technology.

E-Government in Bangladesh: Development and Present State

International Journal of Social Science and Human Research ◽

10.47191/ijsshr/v4-i1-15 ◽

2021 ◽

Vol 04 (01) ◽

Author(s):

Tanveer Ahmad ◽

Keyword(s):

Developing Countries ◽

Information And Communication Technologies ◽

Public Information ◽

Communication Technologies ◽

Special Focus ◽

Policy Documents ◽

The Public ◽

The Government ◽

Developed Nations

The application of Information and Communication Technologies (ICT) by the government to deliver various services to the public, to ensure citizens’ better access to public information, to simplify and ameliorate the process of governance refers as e-Government. Developing countries taking inspiration from developed nations’ success in streamlining governance through e-Government, trying to adapt and replicate initiatives. Bangladesh ranks high among these aspiring nations. Nonetheless, there are hordes of predicaments that impede the effective execution of e-government in Bangladesh. This article relied on archival analysis of relevant laws, policy documents and academic papers on the issue and drawn conclusions based on these. It presented the concept of e-Government; discussed benefits to gain, barriers to face and probable road ahead for developing countries with special focus on Bangladesh. From the appraisal of existing programmes it is detected that e–Government holds many prospects for Bangladesh. If implemented properly it will enhance competence, increase transparency and will augment socio-economic development.

Handbook of Research on the Impacts and Implications of COVID-19 on the Tourism Industry - Advances in Hospitality, Tourism, and the Services Industry ◽

New Practices in the Tourism Sector During COVID-19

10.4018/978-1-7998-8231-2.ch031 ◽

2021 ◽

pp. 645-663

Author(s):

Meral Büyükkuru ◽

Neşe Yılmaz

Keyword(s):

Developing Countries ◽

Hospitality Industry ◽

Tourism Industry ◽

Economic Sectors ◽

Tourism Sector ◽

Tourism And Hospitality ◽

Normalization Process

The tourism sector is one of the main economic sectors of both developed and developing countries. It is one of the sectors that feels the most destructive effects of COVID-19 in terms of generating income, providing employment, and covering many sub-sectors. A number of practices, recommendations, and decisions have been put forward to minimize the devastating effects of the pandemic by the international bodies. Although the COVID-19 epidemic has been brought under control in some countries with various vaccination practices and a new normalization process has been entered into, the traces of its destructive effects are still visible in the tourism industry. Therefore, this chapter draws the attention of the reader to comprehensive and up to the present unconventional practices in the industry due to the impacts of COVID-19 on the tourism and hospitality industry.

The Role of Social Media Marketing in the Tourism and Hospitality Industry

10.4018/978-1-7998-8165-0.ch013 ◽

2022 ◽

pp. 213-229

Author(s):

Md Yusuf Hossein Khan ◽

Tanvir Abir

Keyword(s):

Social Media ◽

Information Source ◽

Social Media Marketing ◽

Specific Information ◽

Government Officials ◽

Internet Users ◽

Tourism Sector ◽

Tourism And Hospitality

Social networking is a series of Web 2.0-based applications that connect, communicate, and exchange ideas, views, perspectives, knowledge, and relationships among internet users worldwide. In the age of social media, businesses' marketing tactics have shifted from bringing products out to encouraging customers to buy things into their stores to foster a more engaging and mutually beneficial relationship. It is a significant player in the online tourism sector since it is a common and influential information source for tourists looking for destination-specific information. This study was conducted qualitatively, and this illustrates and discusses the role of social media marketing and how it works in the tourism and hospitality industries, with an emphasis on Bangladesh in particular, using a range of literature, including academic articles, journals, and books. This study would educate academics, researchers, politicians in tourism industries, and government officials about the importance of social media marketing.

Bribe Payments and Innovation in Developing Countries: Are Innovating Firms Disproportionately Affected?

Journal of Financial and Quantitative Analysis ◽

10.1017/s002210901400026x ◽

2014 ◽

Vol 49 (1) ◽

pp. 51-75 ◽

Cited By ~ 34

Author(s):

Meghana Ayyagari ◽

Asli Demirgüç-Kunt ◽

Vojislav Maksimovic

Keyword(s):

Developing Countries ◽

Tax Evasion ◽

Criminal Activity ◽

Rent Seeking ◽

Government Officials ◽

The Difference ◽

Illegal Activities

AbstractInnovating firms pay more bribes than noninnovators across 25,000 firms in 57 countries. The difference is larger in countries with more bureaucratic regulation and weaker governance. Innovators that pay bribes do not receive better services and do not have greater propensity to engage in other illegal activities such as tax evasion. Thus, innovators are more likely to be victims of corruption than perpetrators. Our findings point to the challenges facing entrepreneurs in developing countries and are consistent with the view that rent seeking by government officials unlike private criminal activity is more likely to target innovators.

THE PARADIGM FOR THE DEVELOPMENT OF THE TOURISM INDUSTRY AS A DIGITAL ECOSYSTEM IN THE CONTEXT OF THE DIGITAL ECONOMY NATIONAL PROJECT

The Professors' Magazine. Recreation and Tourism Series ◽

10.18572/2686-858x-2020-3-7-3-10 ◽

2020 ◽

Vol 3 ◽

pp. 3-10

Author(s):

Михаил Анатольевич Морозов ◽

◽

Наталья Степановна Морозова ◽

Keyword(s):

Hospitality Industry ◽

Digital Technologies ◽

Digital Economy ◽

Tourism Industry ◽

Digital Ecosystem ◽

Rich Information ◽

Tourism And Hospitality ◽

Tourism Services

the purpose of the study is to identify the main trends in the development of the tourism and hospitality industry in the digital economy. The analysis of digital technologies used in the tourism and hospitality industry is carried out. It is shown that tourism, being an extremely rich information sphere, has all the prerequisites for the formation of a digital infrastructure in the form of a digital ecosystem. As a result, promising directions and opportunities for the formation of an end-to-end information space in the field of tourism and hospitality, uniting many suppliers of tourism services, sellers and consumers, were identified. The tourism industry, in terms of its infrastructure, is most consistent with the characteristics of an ecosystem, and taking into account the speed of implementation of digital technologies, a digital ecosystem is already being formed. As a result, proposals were formulated to improve information and communication support for the tourism industry as a digital ecosystem.

Virtual reality and modern tourism

Journal of Tourism Futures ◽

10.1108/jtf-01-2020-0004 ◽

2020 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Almir Pestek ◽

Maida Sarvan

Keyword(s):

Virtual Reality ◽

Literature Review ◽

Systematic Literature Review ◽

Hospitality Industry ◽

Paradigm Shifts ◽

Content Type ◽

Tourism And Hospitality ◽

The Way

Purpose The purpose of this paper is to provide an insight as to how recent trends in virtual reality (VR) have changed the way tourism and hospitality industry communicates their offerings and meets the tourists’ needs. Design/methodology/approach The approach is based on systematic literature review, where the relations between focal concepts are given to analyze potential future developments concerning VR. Findings The paper identifies and analyzes how VR technology affected tourism and hospitality industry through three main touch points – future tourism planning and management, technology-based marketing of tourism destinations and VR potential in changing consumer requirements. These concepts were analyzed to identify changing forces and suggest potential paradigm shifts that tourism and hospitality suppliers and marketers need to consider. These included realistic virtual travel replacements, the importance of interactive experiences and innovation in future tourism systems. Originality/value While there has been increasingly larger number of discussions on how tourists and tourism and hospitality industry have been using information and communication technology recently, there is little evidence of scholars and practitioners applying such methods. This paper used systematic literature review to illustrate means in which VR could be ingrained into tourism and hospitality services to meet the needs of tourists. It suggests that VR can and probably will fundamentally change the way in which tourists’ experiences and requirements are managed entirely.

Factors used by Ghanaian students in determining career options in the tourism and hospitality industry

Worldwide Hospitality and Tourism Themes ◽

10.1108/whatt-12-2013-0053 ◽

2014 ◽

Vol 6 (2) ◽

pp. 166-178 ◽

Cited By ~ 3

Author(s):

Kate Neequaye ◽

A. Kobina Armoo

Keyword(s):

Developing Countries ◽

Hospitality Industry ◽

Primary Study ◽

Multivariate Techniques ◽

High Turnover ◽

Content Type ◽

Eigen Analysis ◽

Tourism And Hospitality ◽

Career Options

Purpose – While colleges have perceived the importance and growth within the tourism and hospitality industry, students in the industry have mixed feelings about career options that are available to them. The purpose of this paper is to discuss factors that underpin students ' perception of career options in the tourism and hospitality industry and to make recommendations for other developing countries. Design/methodology/approach – A 21-variable structured questionnaire was used to solicit response from 260 Ghanaian tourism and hospitality students. The data was coded and keyed into MINITAB and SPSS statistical processing software. Various multivariate techniques such as Eigen-analysis, correlation analysis and factor analysis were used to analyze the data. Secondary data was also obtained for student records. Findings – The study revealed that, industry-person congeniality, social benefit factors, opportunity for professional development, and job competitiveness, were crucial in determining students ' choice of career options. Other factors include, career opportunities in tourism and hospitality industry were more easily attainable than in many other sectors of the economy; remuneration in the industry is grossly inadequate. Research limitations/implications – A limitation of the study is the use of HTM students of one university. Therefore, replication of this study in other tourism and hospitality institutions of higher in other developing countries is strongly recommended to harmonize the findings of this study. Practical implications – Several implications were found including: getting students to be made aware of the career and career development opportunities available in each sector; educational institutions should partner with industry to provide internship and employment opportunities, that would encourage students to have a better perception of the industry; curb the escalating trend of “brain drain” away for the industry, while the industry should reorganize itself to correct the negative perception of low wages and high turnover. Originality/value – The study was an original primary study that surveyed students at two tertiary level institutions to determine their perception of the career options available to them. The lessons are of value to stakeholders of Ghana ' s tourism and hospitality industry and relevance to those in other developing countries.

Factors Affecting the E-Commerce Adoption by Small Hotels

International Journal of E-Adoption ◽

10.4018/jea.2012010101 ◽

2012 ◽

Vol 4 (1) ◽

pp. 1-10

Author(s):

Ali Acilar ◽

Çaglar Karamasa

Keyword(s):

Information And Communication Technologies ◽

Small Businesses ◽

Hospitality Industry ◽

Comparative Case Study ◽

Factors Affecting ◽

Use Of The Internet ◽

Tourism And Hospitality ◽

Almost All

Information and communication technologies (ICTs) are spreading rapidly and affecting almost all aspects of daily life, including businesses. The tourism and hospitality industry have been largely affected by advancements in ICTs. ICTs offer both opportunities and challenges for SMEs in the tourism and hospitality industry. Although large companies have been quick to adopt ICTs with rich resources, SMEs have been slow to adopt these technologies in general for various reasons, especially in developing countries. In this article, the authors explore the factors affecting the adoption of e-commerce by small hotels. To attain this purpose, a comparative case study was conducted in two small hotels, and their use of the Internet and the Web was explored. Conclusions derived from this study provide a meaningful contribution to the understanding of e-commerce adoption in small businesses in the tourism and hospitality industry.