scholarly journals How Ethical Issues Raised by Human–Robot Interaction can Impact the Intention to use the Robot?

2022 ◽  
Author(s):  
Reza Etemad-Sajadi ◽  
Antonin Soussan ◽  
Théo Schöpfer
Keyword(s):  
Structural Equation ◽  
User Study ◽  
Ethical Issues ◽  
Human Robot Interaction ◽  
Equation Modeling ◽  
Intention To Use ◽  
Robot Interaction ◽  
Final Sample ◽  
Perception Of Robots ◽  
The Impact

AbstractThe goal of this research is to focus on the ethical issues linked to the interaction between humans and robots in a service delivery context. Through this user study, we want to see how ethics influence user’s intention to use a robot in a frontline service context. We want to observe the importance of each ethical attribute on user’s intention to use the robot in the future. To achieve this goal, we incorporated a video that showed Pepper, the robot, in action. Then respondents had to answer questions about their perception of robots based on the video. Based on a final sample of 341 respondents, we used structural equation modeling (SEM) to test our hypotheses. The results show that the most important ethical issue is the Replacement and its implications for labor. When we look at the impact of the ethical issues on the intention to use, we discovered that the variables impacting the most are Social cues, Trust and Safety.

The Role of Usability in E-Commerce Services

2012 ◽  
Vol 8 (4) ◽  
pp. 57-76 ◽  
Author(s):  
Udo Konradt ◽  
Gunther Held ◽  
Timo Christophersen ◽  
Friedemann W. Nerdinger
Keyword(s):  
User Satisfaction ◽  
Structural Equation ◽  
Equation Modeling ◽  
Future Research ◽  
Intention To Use ◽  
Product Involvement ◽  
Behavioral Variables ◽  
Perceived Usability ◽  
The Impact

The authors examined the impact of perceived usability of websites of commercial service vendors on consumer’s affective, intentional, and behavioral variables. Reflective and formative usability measures were used within a nomological network of predictors (trust, reputation, and perceived fun), mediators (user satisfaction, and intention to use), decision to choose as the criteria, product involvement as a moderator, and controls. Results from structural equation modeling revealed that usability holds both direct and indirect paths, via trust and perceived fun, to user satisfaction. User satisfaction was positively related to the intention to use and partially mediated the relation between usability and intention to use. Furthermore, product involvement does not moderate the relation between usability and intention to use and the relation between user satisfaction and intention to use. Finally, intention to use provided an excellent prediction of the decision to choose. Limitations and suggestions for future research are discussed.

scholarly journals Towards a Cashless Society: The Effects of Perceived Convenience and Security on Gamified Mobile Payment Platform Adoption

2021 ◽  
Vol 25 ◽  
Author(s):  
P. C. Lai ◽  
Ewilly J.Y. Liew
Keyword(s):  
Structural Equation ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Mobile Payment ◽  
Intention To Use ◽  
Final Sample ◽  
Dual Strategy ◽  
Perceived Security ◽  
The Relationship

Integrating gamification into mobile payment platform incentivizes people to use digital alternatives for payment and could spur user-centric, platform-mediated interactions. This study examines the relationship between perceived convenience and perceived security on individual users’ intention to use a gamified mobile payment platform in Malaysia; a developing country envisioned to build a cashless society. The partial least square structural equation modeling (PLS-SEM) technique is employed on a final sample of 388 online users. The results show that perceived convenience has a strong but indirect effect on the intention to use. Perceived security has a strong and direct effect on intention to use and mediates the relationship between perceived convenience and intention to use. Furthermore, the reliability aspect of security is a top priority concern for users interested in using mobile payment. The multi-functional aspect of convenience is a top priority concern to attract users who are not interested in using mobile payment at first. The study discusses theoretical and practical implications for developing a dual strategy of ‘ensuring convenience’ and ‘assuring security’ to encourage the gamified mobile payment platform adoption in developing countries.

Distrust issues in business-to-business e-procurement decisions

2019 ◽  
Vol 32 (6) ◽  
pp. 1071-1088
Author(s):  
Dothang Truong
Keyword(s):  
New Product Development ◽  
Structural Equation ◽  
Selection Process ◽  
Measurement Model ◽  
Equation Modeling ◽  
Intention To Use ◽  
Content Type ◽  
Supplier Integration ◽  
The Impact

Purpose Despite the important role of distrust in predicting the intention to use, existing literature has not studied the impact of distrust on the buyer’s integration with suppliers and their e-procurement usage in the B2B context, creating major gaps in the e-procurement theory. The purpose of this paper is to fill the gaps in the literature by examining the role and impact of distrust in the e-procurement context. Design/methodology/approach Data were collected through a web-based survey of purchasing professionals in the USA. ANOVA was used to compare the level of distrust among companies. In addition, the measurement model and hypotheses were tested using the structural equation modeling method. Findings Empirical findings indicate if buyers have uncertainty or negative expectation on the reliability and capability of the supplier in e-procurement systems, they would tend to hesitate to use e-procurement for purchasing. Furthermore, distrust also inhibits buyers from strengthening the supplier integration through sharing operational and logistics information and collaborating in new product development and purchasing process. Research limitations/implications This paper discovers the vital role of distrust in the e-procurement context. Distrust has a significant impact on a company’s cooperation and commitment with business partners. Additionally, to improve the supplier integration, it is important not only to use e-procurement applications but also to have a mechanism to lower the buyers’ distrust level in e-procurement systems. Practical implications Realizing the important role of distrust, e-procurement vendors could improve the supplier selection process by allowing buyers to review the supplier’s reliability and capability, and to interact with the supplier before making any online purchase. Vendors could also build a better supplier verification system and collaborative mechanism to reduce buyers’ distrust issues. Originality/value Despite the important role of distrust in predicting the intention to use, existing literature has not studied the impact of distrust on the buyer’s integration with suppliers and their e-procurement usage in the B2B context, creating major gaps in the e-procurement theory. This paper fills the gaps in the literature by examining the role and impact of distrust in the e-procurement context.

scholarly journals Impact of Consumer Perception of Online Ethics on Website Loyalty and Satisfaction in Morocco

2021 ◽  
Vol 2 (1) ◽  
pp. 44-61
Keyword(s):  
Structural Equation ◽  
Ethical Issues ◽  
Positive Impact ◽  
Personal Information ◽  
Equation Modeling ◽  
Online Retailing ◽  
Privacy And Security ◽  
Online Retailers ◽  
Proposed Model ◽  
The Impact

The study aim, to explore the impact of consumers' perceptions concerning online retailers' ethics with website satisfaction and loyalty. A survey sample of 486 students was conducted to explore the relationships enrolled in various businesses undergraduate and postgraduate at universities of Morocco. To measurement the proposed model AMOS-23 is used to test the structural equation modeling. This study indicates that security fulfillment, non-deception, privacy, and security have a significant and positive impact on website satisfaction and loyalty. The study findings are consisted with the proposed model. The study implication suggested that ethical issues of internet retailers must be resolved regarding protection, personal information, and delivering. The prior researches on online retailing examine the impact among loyality, satisfaction and perceived online ethics. The conflict with the results in existing literature, the impact od security on satisfaction, consumers perceive as ethical online retailing with loyality and satisfaction has been confirmed.

scholarly journals The Impact of Consumer Competence in Purchasing Foods on Satisfaction with Food-Related Consumer Policies and Satisfaction with Food-Related Life through Perceptions of Food Safety

Foods ◽  
2020 ◽  
Vol 9 (8) ◽  
pp. 1103
Author(s):  
Hyun-Joo Lee
Keyword(s):  
Food Safety ◽  
Structural Equation ◽  
Equation Modeling ◽  
Deficit Model ◽  
Knowledge Deficit ◽  
Final Sample ◽  
Economic Institute ◽  
Using Data ◽  
The Impact ◽  
The Relationship

Based on the knowledge-deficit model, this study proposes a relationship between consumer competence in purchasing foods and perceptions of the safety of imported and domestic foods. This study also examines how perceptions of the safety of imported and domestic foods affect satisfaction with food-related consumer policy and satisfaction with food-related life. Using data from the “2019 Consumer Behavior Survey for Food,” which has been conducted every year since 2013 by the Korea Rural Economic Institute, we analyzed the responses of a final sample of 5869 respondents. The hypothesized conceptual model was assessed through structural equation modeling. All but one of the proposed relationships between consumer competence in purchasing foods and perceptions of food safety were supported. The relationship between perceptions of food safety and satisfaction with food-related consumer policies depends on whether foods are imported or domestic. Food origin also affected the relationship between perceptions of food safety and satisfaction with food-related life. Satisfaction with food-related consumer policies is significantly connected with satisfaction with food-related life. We discuss how the findings of this study can be applied to the development of food-related consumer policies.

scholarly journals The Impact of Perceived Risk and Trust on Consumer Intention to Use FinTech Payment in Indonesia

2018 ◽  
Vol 3 (No. 1 Apr 2018) ◽  
pp. 27-38
Author(s):  
Ida Ayu Agung Faradynawati
Keyword(s):  
Perceived Risk ◽  
Structural Equation ◽  
Ease Of Use ◽  
Consumer Trust ◽  
Equation Modeling ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Payment Systems ◽  
Financial Products ◽  
The Impact

FinTech rises as a faster, easier, and cheaper alternative to conventional financial products and services in Indonesia. The largest FinTech sub-segment in Indonesia is payment systems, representing over 30% of overall FinTech startup community. Consumer confidence and trust are essential to acquire and retain users and increase transaction volumes for FinTech companies. Therefore, in the expectation that a better understanding of factors that shape consumer behavior can promote the development of FinTech payment system, the goal of this research was to examine consumer perceived risks and trust in FinTech payment systems in Indonesia. The data generated from 175 respondents were analyzed using the Structural Equation Modeling (SEM). Using trust as the mediating variable, this research concludes that there is a significant relationship between perceived risk and intention to use Fintech payments. Perceived ease of use is also found to be the antecedent of trust. In addition to that, this study also suggests that consumer trust and intention have positive impacts on a good evaluation of FinTech payment with objective opinions on the future of FinTech payment.

Impact of trajectory profiles on user stress in close human-robot interaction

2018 ◽  
Vol 66 (6) ◽  
pp. 483-491
Author(s):  
Barbara Kühnlenz ◽  
Maximilian Erhart ◽  
Marcel Kainert ◽  
Zhi-Qiao Wang ◽  
Julian Wilm ◽  
...  
Keyword(s):  
Heart Rate ◽  
Heart Rate Variability ◽  
Mental Stress ◽  
User Study ◽  
Industrial Robot ◽  
Skin Resistance ◽  
Human Robot Interaction ◽  
Robot Interaction ◽  
The Impact ◽  
Average Skin

Abstract The impact of different trajectory embodiments in terms of velocity profiles on users’ mental stress in close human-robot interaction is investigated. A cooperative assembly scenario is chosen using a standard industrial robot. Conditions are implemented in a repeated measures within-subjects design comparing linear with trapezoidal trajectories. Heart rate variability and galvanic skin conductance are chosen as objective stress markers and evaluated using the average standard deviation of the beat-to-beat intervals (SDNN) and the average skin resistance. Additionally, evaluations of user experience and acceptance are conducted based on evaluated subjective measures. The results of the user study reveal a significant increase of average heart rate variability and average skin resistance in the trapezoidal condition indicating a reduced mental stress level independent of demographical and dispositional factors.

Effective Product Customization on the Web

2011 ◽  
pp. 79-94
Author(s):  
Pratyush Bharati ◽  
Abhijit Chaudhury
Keyword(s):  
User Satisfaction ◽  
Structural Equation ◽  
Information Quality ◽  
Equation Modeling ◽  
Intention To Use ◽  
Decision Satisfaction ◽  
Product Customization ◽  
Delivery Options ◽  
The Impact ◽  
The Web

Product customization is an important facility that e-commerce offers to its users. On the Web, choiceboard systems have become quite prevalent as the means by which users are able to customize their products. These systems allow customers to configure products and services by choosing from a menu of attributes, components, delivery options, and prices. In the context of a choiceboard environment, this research examines the impact of system and information quality and information presentation on interface satisfaction and decision satisfaction. Further, it examines the impact of the latter two satisfaction factors on overall user satisfaction and intention to use. The research reveals that improved system quality, vis-à-vis choiceboards, leads to better information and decision satisfaction on the part of the users. This in turn leads to higher overall satisfaction and intention to use. The research uses an experiment for data collection and examines these relationships using the structural equation modeling (SEM) approach.

scholarly journals Dynamic empirical research on user perception behavior of mobile library apps

2021 ◽  
Author(s):  
Caiqiang Guo ◽  
Junren Ming
Keyword(s):  
Structural Equation ◽  
User Behavior ◽  
Equation Modeling ◽  
Library Services ◽  
Intention To Use ◽  
User Perception ◽  
Dynamic Data ◽  
Behavior Intention ◽  
The Impact

Abstract This paper aims to explore the influencing factors and differences between user perception behavior of mobile library apps at two different points in time. Based on TAM, we constructed the research model.We designed and distributed questionnaires to the users of mobile library apps at an interval of three months to collect dynamic data. A structural equation modeling approach was applied for analysis.The empirical results reveal that PEOU, PU, SI, and FC affect behavior intention, but the impact is different at different times. With users’ usage time increasing, TAM is still universal for user perception behavior of mobile library apps; user behavior has dynamic differences; and there are dynamic differences in users’ behavior intention to use mobile library apps among different groups. Dynamically tracking and comparing user perception behavior at two different times can help guide the library to improve the quality of mobile library services and reduce user churn.

scholarly journals Ethical Leadership, Ethical Leadership Climate and Employee Moral Effectiveness: A Social Learning Perspective

2019 ◽  
Author(s):  
Freida Ozavize Ayodele ◽  
Hasnah Binti Haron ◽  
Ishak Ismail
Keyword(s):  
Social Learning ◽  
Ethical Leadership ◽  
Structural Equation ◽  
Ethical Issues ◽  
Academic Staff ◽  
Equation Modeling ◽  
Research Model ◽  
Academic Leaders ◽  
The Impact ◽  
Data Analytic

The study employs social learning theory (SLT) to investigate the impact of virtue and tone based ethical leadership on the subordinates moral outcome in institutions. Data were collected from a survey of 182 academic staff in a university in Africa. The partial least squares structural equation modeling (PLS-SEM) is the data analytic technique employed to test the research model. The findings suggest that virtue-based academic ethical leadership and ethical leadership climate positively influence employee moral effectiveness. Academic ethical leadership was found to have a profound indirect significant influence on employee moral effectiveness and academic ethical leadership. The research is substantial and would be of interest to educational policymakers, academic leaders and government in resolving ethical issues.

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