Turning non-financial performance measurements into financial performance: The usefulness of front-office staff incentive systems in hotels

2022 ◽  
Vol 142 ◽  
pp. 317-327
Author(s):  
Nathalie Bénet ◽  
Aude Deville ◽  
Karine Raïes ◽  
Pierre Valette-Florence
Keyword(s):  
Financial Performance ◽  
Performance Measurements ◽  
Incentive Systems ◽  
Office Staff ◽  
Front Office

Developing English Front Office Materials for Eleventh Grade Students in Second Semester at SMK N 2 Singaraja

2021 ◽  
Vol 1 (2) ◽  
pp. 53-64
Author(s):  
I Gusti Putu Satria Wibawa ◽  
Nyoman Karina Wedanthi ◽  
Kadek Sintya Dewi ◽  
I Gede Budasi
Keyword(s):  
Data Collection ◽  
English Language ◽  
Design And Development ◽  
Teaching Materials ◽  
Office Staff ◽  
Good Material ◽  
Teachers And Students ◽  
Front Office ◽  
Three Stages

This study aims to develop English language materials of front office for second semester students of the eleventh grade at SMK N 2 Singaraja. This study adopts the Design and Development (D&D) which is guided by data collection through six instruments, namely questionnaires for teacher and front office staff, Google form for teachers and students, checklist for students, and checklist for expert judges. There are three stages that the researcher takes to complete this study, namely designing, developing, and evaluating the quality of the teaching materials (product) so that it can be categorized as a good material. The result is that there are four topics developed by the researcher, namely (1) Renewal of reservations, (2) Cancellation of reservations, (3) Handling of group reservations orally and in writing, and (4) Handling of individual reservations orally and in writing.

scholarly journals Questioning the context of corporate performance measures in benchmarking CEO compensation

2015 ◽  
Vol 13 (1) ◽  
pp. 945-957 ◽  
Author(s):  
Merwe Oberholzer ◽  
Jaco Barnard
Keyword(s):  
Content Analysis ◽  
Performance Measurement ◽  
Financial Performance ◽  
Special Reference ◽  
Agency Theory ◽  
Performance Measures ◽  
Performance Measurements ◽  
Future Studies ◽  
Ceo Pay ◽  
Financial Performance Measures

The purpose of the study was to reflect on existing practices in studying the CEO pay performance issue, with special reference to the context wherein the financial performance measurements were employed. In total, an in-depth content analysis of 40 published articles was done. Some flaws were identified in prior research, namely some studies only use either market-based or accounting-based measurements, only a single performance measurement, measurements without the context of the subjacent risks, monetary values without substance as performance measurements and without the context of a theory. The contribution of this study is that a framework is developed to guide future studies with regard to the context wherein financial performance measures should be employed and that some theories, additional to the agency theory, were identified that should be tested more frequently in pay performance-related studies.

scholarly journals DETERMINANTS OF FINANCIAL PERFORMANCE OF DEPOSIT-TAKING MICROFINANCE INSTITUTIONS AND CO-OPERATIVE SOCITIES THAT HAVE FRONT OFFICE SERVICE ACTIVITIES REGISTERED WITH SASRA.

2017 ◽  
Vol 1 (3) ◽  
pp. 118
Author(s):  
ONGAKI K. BELYDAH ◽  
Dr.Ondigo Herick
Keyword(s):  
Financial Performance ◽  
Positive Relationship ◽  
Profit Margin ◽  
Microfinance Institutions ◽  
Expense Ratio ◽  
Interest Income ◽  
Service Activities ◽  
Income Ratio ◽  
Front Office ◽  
Asset Quality

Purpose: The study aimed to examine thedeterminants of financial performance of deposit-taking microfinance institutions and co-operative societies that have front office service activities financial performance of portfolios of investment firms in Kenya.Methodology:The research design was descriptive survey. The study used a sample of 11 Sacco FOSAs and 6 DTMs. Secondary data spanning three years (2009 to 2011) was used.  A regression model was used to establish determinants of financial performance of deposit-taking microfinance institutions and co-operative societies that have front office service activities financial performance of portfolios of investment firms in Kenya.Results:This study concludes that there is a positive relationship between profit ratio and interest income ratio. Therefore, an increase in interest income ratio by   leads to an increase in profit margin. This study concludes that there is a positive relationship between profit ratio and non-interest income ratio. An increase in noninterest income ratio leads to an increase in profit margin. This study concludes that results there are a negative relationship between profit ratio and noninterest expense ratio. An increase in noninterest expense ratio leads to a decrease in profit margin.  Regression results indicate that there is a negative relationship between profit ratio and liquidity ratio. An increase in liquidity ratio leads to a decrease in profit margin.  Regression results in indicate that there is a positive relationship between profit ratio and asset quality ratio. An increase in asset quality ratio leads to an increase in profit margin. The study concluded that t there is a positive relationship between profit ratio and financing ratio. An increase in asset financing ratio to an increase in profit margin.Policy recommendation:This study recommends that  financial institutions should improve the interest income ratio by aggressive  marketing their loans products and expanding their market territory. They should also improve non-interest income ratio, non-interest expense ratio, financing ratio, liquidity ratio and asset quality ratio

scholarly journals Measuring the Performance of Jordanian Islamic Banks

2017 ◽  
Vol 7 (1) ◽  
Author(s):  
Yazan Radwan Qasim ◽  
Yazis Mohamad ◽  
Norhazlina Ibrahim
Keyword(s):  
Economic Growth ◽  
Performance Measurement ◽  
Financial Performance ◽  
Banking Sector ◽  
Driving Forces ◽  
Secondary Data ◽  
Measurement Methods ◽  
Measurement Tool ◽  
Islamic Banks ◽  
Performance Measurements

The banking sector is believed to be one of the driving forces of economic growth of many countries. Muslim jurists have realized the need to get the benefit of banking activities that adopts a lawful way with Islamic rule. Jordanian Islamic banks suffer from measure the financial performance using effective measurement tool based on various indicators. The main aim of this research is to analysis and ranks the performance levels of the Jordanian Islamic banks using suitable measurement methods. This study utilizes secondary data to measures the performance of three Jordanian Islamic banks (JIBFI, IIAB, and JDIB) over the period 2010-2013 by integrated tools; FRA, DEA, and MI. The significant results indicate that JDIB recorded the best performance rank based the three measurements tools, followed IIAB, and lowest rank is JIBFI. The contribution of this study is performance measurements of Jordanian Islamic banks based on the combination of FRA, DEA, and MI rather than utilize one measurement tool.Keywords: Jordanian Islamic banks, performance measurement, FRA, DEA, MI.

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