Stress reduction in the hospital room: Applying Ulrich's theory of supportive design

Hotel-like hospital rooms’ impact on patient well-being and willingness to pay

International Journal of Contemporary Hospitality Management ◽

10.1108/ijchm-04-2017-0231 ◽

2018 ◽

Vol 30 (10) ◽

pp. 3006-3025 ◽

Cited By ~ 4

Author(s):

Courtney Suess ◽

Makarand Amrish Mody

Keyword(s):

Social Support ◽

Willingness To Pay ◽

Structural Equation ◽

Well Being ◽

Equation Modeling ◽

Sense Of Control ◽

Content Type ◽

Hospital Room ◽

Healthcare Settings ◽

Supportive Design

Purpose The study aims to examine how features that foster a sense of control, create positive distractions and provide access to social support influence patients’ well-being and, subsequently, their likelihood to choose hotel-like hospital rooms and their willingness to pay higher out-of-pocket expenses for such rooms. While there is increasing evidence to suggest the importance of the provision of hospitality in healthcare settings, research on these developments remains under-represented, particularly in the hospitality literature. In response, the present study builds on Ulrich’s (1991) theory of supportive design to examine patient responses to hotel-like features in a hospital room. Design/methodology/approach Using data from a survey of 406 patients, the authors used structural equation modeling to test the model. Findings Consistent with supportive design principles, the infusion of hotel-like features that foster a sense of control for patients, create positive distractions and provide access to social support was found to positively impact patients’ physical and mental well-being, which, in turn, increased their likelihood to choose a hospital room with hotel-like features and their willingness to pay for such rooms. Practical Implications Findings attest to the need for healthcare providers to make the necessary investment in hotel-like features and to leverage the communicative power of these environmental cues. Social support in the form of hospitality-trained and certified healthcare staff was found to be the most important hotel-like feature, which also presents significant commercial opportunities for hospitality companies and professionals. Originality Value The study represents one of the first attempts to empirically develop a structured model to examine the infusion of hospitality into healthcare. It provides researchers with a theoretically supported framework for future inquiry into the domain. It also makes a significant contribution to advancing the research on patient well-being in healthcare settings and demonstrates the importance of hospitality to such endeavors.

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A comprehensive stress-reduction program for dental students

Journal of Dental Education ◽

10.1002/j.0022-0337.1984.48.4.tb01776.x ◽

1984 ◽

Vol 48 (4) ◽

pp. 203-207 ◽

Cited By ~ 4

Author(s):

RM Schwartz ◽

CR Eigenbrode ◽

O Cantor

Keyword(s):

Stress Reduction ◽

Dental Students ◽

Reduction Program

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Achtsamkeitsbasierte kognitive Therapie

Zeitschrift für Klinische Psychologie und Psychotherapie ◽

10.1026/1616-3443/a000280 ◽

2014 ◽

Vol 43 (4) ◽

pp. 233-240 ◽

Cited By ~ 1

Author(s):

Thomas Heidenreich ◽

Christoph Grober ◽

Johannes Michalak

Keyword(s):

Cognitive Therapy ◽

Stress Reduction ◽

Kognitive Therapie ◽

Mindfulness Based Stress Reduction ◽

Praktische Umsetzung

Unter den im Zentrum dieses Sonderhefts stehenden Neuentwicklungen nehmen achtsamkeitsbasierte Verfahren eine bedeutsame Rolle ein: Während die „Achtsamkeitsbasierte Stressreduktion” (mindfulness-based stress reduction, MBSR) bereits in der zweiten Hälfte der 1970er Jahre entwickelt wurde ( Kabat-Zinn, 1990 ), erlangte insbesondere die von Segal, Williams und Teasdale (2002) speziell für die Rückfallprävention bei rezidivierender depressiver Störung entwickelte „Achtsamkeitsbasierte Kognitive Therapie” (mindfulness-based cognitive therapy, MBCT) eine zunehmende Bedeutung im Bereich kognitiv-behavioraler Ansätze. Der vorliegende Beitrag geht zunächst auf den historischen und theoretischen Hintergrund der Achtsamkeitsbasierten Kognitiven Therapie ein. Im Anschluss daran wird die praktische Umsetzung des Gruppenkonzepts vorgestellt und der Stand der Forschung anhand aktueller Metaanalysen referiert. Der Beitrag schließt mit einer kritischen Diskussion einer allzu verkürzten Anwendung von Achtsamkeit in der klinischen Praxis.

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