Production and Operations Management: Strategies and Tactics (3rd Edition)

1994 ◽  
Vol 45 (5) ◽  
pp. 597-598
Author(s):  
G. Mould
Keyword(s):  
Operations Management ◽  
Management Strategies

scholarly journals Constructing Taipei City Sports Centre Performance Evaluation Model with Fuzzy MCDM Approach Based on Views of Managers

2013 ◽  
Vol 2013 ◽  
pp. 1-13 ◽  
Author(s):  
Chen-Yang Wang ◽  
Pei-Hsuan Tsai ◽  
Hu Zheng
Keyword(s):  
Decision Making ◽  
Operations Management ◽  
Business Strategy ◽  
Evaluation Model ◽  
Management Strategies ◽  
Business Management ◽  
Practical Experience ◽  
Priority Service ◽  
Network Process ◽  
Six Dimensions

This study aims to utilize the fuzzy analytical/network process (FAHP/FANP) and decision-making trial and evaluation laboratory (DEMATEL) approach to recognize the influential indicators of sport centre business management in Taipei city’s sports centre. Twenty-three of sports centres with six-dimensions were identified from the literature review and interview with twelve experts (academic and practical experience). By considering the interrelationships among the indices, DEMATEL was used to deal with the importance and causal relationships among the evaluation indices of sports centre. Then, we employ the FAHP/FANP to determine the weight of each management criterion. Our empirical results provide two main insights: first, sports centre business management strategies comprise six-dimensions and 23 indexes; second, the FANP analysis shows that the six key factors are (in order of priority) service price, site conditions, operations management, traffic conditions, sports products, and staff quality. This study uses the FANP and DEMATEL along with mathematical computing in order to provide sports centre managers with a reliable decision-making reference and to assist them in formulating the most effective business strategy possible.

Service Strategies

2009 ◽  
Author(s):  
Rosemary Batt
Keyword(s):  
Customer Service ◽  
Operations Management ◽  
Service Management ◽  
Management Strategies ◽  
Organizational Models ◽  
Academic Literature ◽  
Theoretical Approaches ◽  
Future Direction ◽  
Service Strategies

This article first reviews the alternative theoretical approaches to human resource management that have been developed in the academic literature and discusses why these need to incorporate conceptual advances from services' marketing and operations management. Here, it also discusses the evidence regarding what strategies lead to better service and sales, under what conditions, and why. It then examines alternative organizational models that rely on outsourcing and supply chain management for customer service and sales and the arguments for and against these approaches. The next section reviews real world trends: what strategies are companies actually pursuing and what are the results for consumers and employees? The article closes with conclusions about the future direction of service management strategies and the role of HRM in them.

scholarly journals Supply Chain Operations Management in Pandemics: A State-of-the-Art Review Inspired by COVID-19

2021 ◽  
Vol 13 (5) ◽  
pp. 2504
Author(s):  
Muhammad Umar Farooq ◽  
Amjad Hussain ◽  
Tariq Masood ◽  
Muhammad Salman Habib
Keyword(s):  
Supply Chain ◽  
Operations Management ◽  
Transportation Network ◽  
Supply And Demand ◽  
Management Strategies ◽  
Business Environment ◽  
Future Research ◽  
Global Business ◽  
Chain Operation ◽  
Supply Chain Operation

Pandemics cause chaotic situations in supply chains (SC) around the globe, which can lead towards survivability challenges. The ongoing COVID-19 pandemic is an unprecedented humanitarian crisis that has severely affected global business dynamics. Similar vulnerabilities have been caused by other outbreaks in the past. In these terms, prevention strategies against propagating disruptions require vigilant goal conceptualization and roadmaps. In this respect, there is a need to explore supply chain operation management strategies to overcome the challenges that emerge due to COVID-19-like situations. Therefore, this review is aimed at exploring such challenges and developing strategies for sustainability, and viability perspectives for SCs, through a structured literature review (SLR) approach. Moreover, this study investigated the impacts of previous epidemic outbreaks on SCs, to identify the research objectives, methodological approaches, and implications for SCs. The study also explored the impacts of epidemic outbreaks on the business environment, in terms of effective resource allocation, supply and demand disruptions, and transportation network optimization, through operations management techniques. Furthermore, this article structured a framework that emphasizes the integration of Industry 4.0 technologies, resilience strategies, and sustainability to overcome SC challenges during pandemics. Finally, future research avenues were identified by including a research agenda for experts and practitioners to develop new pathways to get out of the crisis.

Strategies for modern operations management

2017 ◽  
Vol 24 (4) ◽  
pp. 1065-1081 ◽  
Author(s):  
Andrea Chiarini ◽  
Emidia Vagnoni
Keyword(s):  
Performance Measurement ◽  
Enterprise Resource Planning ◽  
Operations Management ◽  
Management Strategies ◽  
Resource Planning ◽  
Manufacturing Companies ◽  
Design And Development ◽  
Content Type ◽  
Development Processes ◽  
Operations Managers

Purpose This research enlarges the debate on the operations management strategies pursued by manufacturing companies. The purpose of this paper is to focus on issues concerning servitisation and customisation, enterprise resource planning (ERP) and Lean-agile, supply chain orchestration, corporate social responsibility (CSR) and Lean for design management. Design/methodology/approach A questionnaire of eight questions which stemmed from a literature review was completed by 152 senior operations managers from 120 large European manufacturing companies. Responses were scaled from strongly agree to strongly disagree. The results were tested for reliability using Cronbach’s α test. The questions were tested through a one-sample t-test. Findings The 152 respondents consider servitisation and standardisation to be a trade-off. They consider integration of ERP strategies with Lean and agile systems and customised products/processes to be difficult. Furthermore, suppliers’ orchestration is considered not that suitable for manufacturing companies and suppliers’ CSR performance measurement excessive. By contrast, a CSR internal performance measurement is helpful for increasing sales. The respondents also indicate that there is a lack of Lean tools for design and development processes and Six Sigma is the only strategy for improving quality performance in design and development processes. Research limitations/implications The findings are applicable only to the manufacturing sector. The findings of this research indicate many avenues of research for scholars. Practical implications The findings can be very useful for manufacturing operations managers deciding their future strategies on operations. Originality/value Findings related to servitisation and customisation, ERP and Lean-agile, supply orchestration for manufacturing companies and Lean and agile for product design are original and open a valuable debate.

scholarly journals Customer influence on supply chain management strategies

2019 ◽  
Vol 25 (2) ◽  
pp. 288-306 ◽  
Author(s):  
Alessandro Brun ◽  
Hakan Karaosman
Keyword(s):  
Supply Chain ◽  
Operations Management ◽  
Supply And Demand ◽  
Management Strategies ◽  
Emotional Impact ◽  
Operational Strategies ◽  
Content Type ◽  
Multiple Sourcing ◽  
Wide Range ◽  
Product Value

PurposeCustomers influence companies’ operational strategies and supply chain (SC) processes. In this vein, signals coming from the market must be translated into proper strategies in terms of production and supply. The purpose of this paper is to provide an understanding on how to transform customers’ expectations into SC decisions. The yacht industry, encompassing both technical and emotional peculiarities, becomes this study’s driven focus to interrogate the interrelationship between supply and demand.Design/methodology/approachThe study explores the luxury yacht industry through exploratory case studies conducted with eight companies operating in Italy.FindingsIt was found that a wide range of factors influenced customers. That is to say, brand reputation, other brands’ involvement in the final product and emotional appeal were the most distinguishing characteristics identifying emotion-oriented customers. In this sense, companies serving such customers adjusted their SC strategies to channel a direct emotional impact. It was noticed that personalization was pivotal and companies were increasingly required to customize and create unique products to attract and further satisfy the customers. Thus, multiple sourcing strategies were often employed with an increasing number of suppliers to ensure that increasing material supply need would be met. As for performance-oriented companies, cost, quality and innovation capabilities emerged as key signals to be embedded in operations management. Companies serving performance-oriented customers were characterized by low product value and medium level of customization, and kept their core activities, including design and architecture, vertically integrated. In order to generate cost advantages without compromising product quality, single sourcing strategy was largely implemented. What the findings suggested is that the customization level and the product value were positively correlated. To illustrate, companies having more exclusive products were found allowing their customization and customer involvement in higher degrees.Originality/valueDue to a relatively unexplored nature of the phenomenon, this study opted for a method by which individual and collective reconstructions were explored in a not well-investigated area, that is, the luxury yacht industry.

Minimizing the Risk of Shortfall in Cash Flow for Long-Term Service Agreements Provision

2013 ◽  
Vol 5 (4) ◽  
pp. 72-92
Author(s):  
Aparna Gupta ◽  
Chaipat Lawsirirat
Keyword(s):  
Cash Flow ◽  
Operations Management ◽  
Gas Turbines ◽  
Management Strategies ◽  
Optimal Investment ◽  
Financial Risks ◽  
Hedging Strategies ◽  
Optimal Maintenance ◽  
Basic Infrastructure

Long-term service agreements (LTSAs) for the maintenance of capital-intensive equipments like gas turbines, medical equipments, aircraft and locomotive engines, are gaining popularity. A typical LTSA contract, spanning 5-20 years, makes a provider responsible for fully maintaining the equipments. Effective management of LTSAs, using reliability assessment and maintenance strategy, is important since these equipments are vital to basic infrastructure and the economy of a country. Even if a provider utilizes optimal maintenance and operations management strategies, residual financial risks of cash flow shortfalls remain. In this article, a framework for LTSAs risk management is developed to construct hedging strategies that minimize cash flow shortfall risk, while maximizing profit through the life of a contract. Optimal investment decisions for a set of securities are determined to construct the hedging strategies. Using the framework, a combined risk-return objective of the provider is significantly improved by the optimal hedging strategy.

Impact of operations management strategies on customer satisfaction and behavioral intentions at café-restaurants

2019 ◽  
Vol 69 (9) ◽  
pp. 1903-1924
Author(s):  
N. Gökhan Torlak ◽  
Ahmet Demir ◽  
Taylan Budur
Keyword(s):  
Customer Satisfaction ◽  
Operations Management ◽  
Indirect Effects ◽  
Behavioral Intentions ◽  
Structural Equation ◽  
Management Strategies ◽  
Simple Random Sampling ◽  
Equation Modeling ◽  
Content Type ◽  
Strategic Plans

Purpose The purpose of this paper is to examine the relationships of capacity/layout (CL), design (D), location, (L), hygiene (H), human resource management (HRM), food quality (FQ) and ambiance (A) in operations management strategies (OMS) and the direct and indirect effects of OMS on customer satisfaction (CS) and customer behavioral intentions (CBIs) that might affect income and, therefore, be influential regarding café-restaurants in Sulaimania in Iraq. Design/methodology/approach Data are collected through a survey questionnaire using a simple random sampling methodology from 254 customers of 46 casual café-restaurants. Methodology includes demographic analysis, factor analysis, structural equation modeling and mediation analysis. Findings Concerning relationships between structural and infrastructural elements of OMS, only CL and H influence HRM, D and H affect A, and H influences FQ. Regarding relationships between OMS and CS and CBIs, only L, HRM, FQ and A affect CS. Concerning the relationship between CS and CBIs, CS influences CBIs. Finally, given indirect effects of OMS on CS and CBIs, HRM mediates relationships between CL-CS and H-CS; FQ and A mediate relationships between H-CS; and CS mediates relationships between L-CBIs, FQ-CBIs and HRM-CBIs. Research limitations/implications The study that treats seven variables in OMS is limited to Sulaimania in Iraq. Thus, the findings cannot be generalized. The study might guide future studies about the way OMS elements forge CS and CBIs in café-restaurants where owners/managers develop credible strategic plans. Originality/value The study provides a unique insight into the hospitality industry in Iraq where studies among elements of OMS are few and far between.

Using FAHP and D-S Theory for Evaluating the State of the Product Family

2012 ◽  
Author(s):  
Liang Hou ◽  
Rongshen Lai ◽  
Haolun Wang ◽  
Yongming Wu ◽  
Wei Huang
Keyword(s):  
Operations Management ◽  
Evaluation Method ◽  
Family System ◽  
Comprehensive Evaluation ◽  
Management Strategies ◽  
Production Capacity ◽  
Product Family ◽  
Evaluation Process ◽  
Evaluation Index System ◽  
Market Demand

It is crucial to properly evaluate the running state of the product family for the enterprises to determine the direction of product family evolution and establish the management strategies of R&D-production-marketing. In order to effectively evaluate the running state of the complex product family system in dynamic evolution with uncertainty factors, a comprehensive evaluation method of the product family state is proposed based on FAHP and the D-S Theory. Firstly, the issue of running state in the product family evolution process is analyzed from four aspects of engineering design, market demand-economy, production capacity and operations management, and on that basis, the comprehensive evaluation index system of the product family running state is established. Then, the weight coefficient of the index in each level is obtained using FAHP, and the qualitative and quantitative analysis methods are combined to make the evaluation process more objective, the evaluation rating of index in each level is calculated according to the D-S Theory, then the overall rating of the product family running state is acquired synthetically. Finally, the effectiveness of this method is verified by the case study of the running state of the small size wheel loader family.

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