Adoption of a telemetry system by a logistics service provider for road transport of express cargo: a case study in Brazil

2019 ◽  
Vol 22 (6) ◽  
pp. 592-613
Author(s):  
Geraldo Cardoso de Oliveira Neto ◽  
Ivanir Costa ◽  
Washington Carvalho de Sousa ◽  
Marlene Paula Castro Amorim ◽  
Moacir Godinho Filho
Keyword(s):  
Service Provider ◽  
Road Transport ◽  
Telemetry System ◽  
Logistics Service ◽  
Logistics Service Provider

scholarly journals Towards an increased understanding of learning: a case study of a collaborative relationship between a retailer and a logistics service provider

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Linnea Haag ◽  
Erik Sandberg ◽  
Uni Sallnäs
Keyword(s):  
Service Provider ◽  
Logistics System ◽  
Content Type ◽  
Logistics Service ◽  
Cost Efficiencies ◽  
Logistics Service Provider ◽  
Customer Services ◽  
Warehouse Operations

PurposeThis study aims to explain how learning occurs in collaborative retailer–logistics service provider (LSP) relationships. The research is guided by two research questions, addressing absorptive and desorptive capacities and the interaction between these capacities.Design/methodology/approachThe study is based on a case study of a Swedish, collaborative retailer–LSP dyad. The empirical data are structured around five specific learning situations within the retailer–LSP dyad.FindingsThe findings provide an explanation for how learning occurs within a collaborative retailer–LSP relationship based on subprocesses of absorptive and desorptive capacities. The interaction between these processes is found to rely on two types of support: one-directional and bidirectional. The findings also indicate positive outcomes of learning, such as improved cost efficiencies in warehouse operations, better customer services and improved long-term strategic planning.Practical implicationsThis study shows how retailers and LSPs can learn from each other and together create an improved logistics system for end customers.Originality/valueThis research takes into account absorptive and desorptive capacities in a collaborative retailer–LSP relationship. This study enhances the understanding of inter-organisational learning processes in a retail logistics context.

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