Conducting Interviews
Chapter 5 guides the reader through the process of conducting interviews. From gaining trust to discussing the core issues to reaching a close, each stage poses distinct challenges. The beginning goal is to make a personal connection and establish trust so that the rest of the interview can flow comfortably, effectively, and enjoyably. The heart of the interview—and the lengthiest stage—consists of asking the core substantive questions and following where they lead, which is often in unexpected directions. The final stage requires bringing the interview to a close, taking care that each participant feels satisfied with the experience and ready to finish. Success at all these stages depends on close attention and careful listening—to what participants say, to how they say it, and even to matters about which they are reluctant to speak. Active listening is integral to building a collaborative process that takes the interview where each person’s responses lead. The chapter also considers practical matters such as the best settings for interviews and how to record the interactions. Additionally, it considers the ethical issues involved in interviewing, including such core principles as ensuring privacy, confidentiality, and respect. Following these principles protects interviewees and creates a safe environment that enhances open communication.