Health Care Leader Competencies and the Relevance of Emotional Intelligence

2020 ◽  
Vol 39 (4) ◽  
pp. 190-196
Author(s):  
Twila Weiszbrod
Keyword(s):  
Health Care ◽  
Emotional Intelligence ◽  
Health Care Leader

Learning to effectively manage your emotions: the impact of Emotional Intelligence (EI) in caring roles

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Smarty P. Mukundan ◽  
Dhanya M.
Keyword(s):  
Job Satisfaction ◽  
Health Care ◽  
Emotional Intelligence ◽  
Emotional Labor ◽  
Care Setting ◽  
Health Care Setting ◽  
Equation Modeling ◽  
Surface Acting ◽  
Employee Outcomes ◽  
Content Type

Purpose Psychological constructs like emotional labor, emotional intelligence etc. are gaining importance now to understand employee outcomes such as job satisfaction in a health care setting. The study aims to investigate the relationship between Surface Acting (SA) an emotional labor strategy, and Job satisfaction, and the moderating effect of Emotional intelligence (EI) among practicing nurses. Design/methodology/approach The authors collected data through self-reporting questionnaires administered to a sample of 141 nurses working in multi-specialty hospitals in a prominent city in India and analyzed using structural equation modeling. Findings A negative relationship was found between surface acting and job satisfaction but was found positive when EI was introduced as a moderator. Research limitations/implications The respondent population was females only and diversity in terms of gender was not obtained. Practical implications The study finds significant practical and theoretical contributions to the primary caregivers in a health care setting. It helps to understand the interplay of emotions in this job and use EI as an internal resource to mitigate the harmful effects of continued SA emotional labor strategy to job satisfaction. Social implications It gains a better understanding of the emotion-related parameters in the nursing profession and gives inputs to the community. It throws light on how internal resources can be used for better job satisfaction which in turn leads to better quality care in the health care industry. Originality/value Extant literature has been discussing SA as a negative strategy for positive employee outcomes, but the present study gives insights on how this can be mitigated by using EI as a resource.

scholarly journals The Concept of Emotional Intelligence - A Neglected Grey Area in Medical Curriculum

2021 ◽  
Vol 10 (38) ◽  
pp. 3457-3461
Author(s):  
Neethu George ◽  
Rock Britto Dharmaraj ◽  
Nawin Jai Vignesh ◽  
Gokulapriya Baskaran ◽  
Getha Marimuthu ◽  
...  
Keyword(s):  
Health Care ◽  
Emotional Intelligence ◽  
Health Care Workers ◽  
Medical Curriculum ◽  
Self Regulation ◽  
Current Situation ◽  
Self Awareness ◽  
Care Workers ◽  
High Intelligence ◽  
Emotionally Intelligent

motional intelligence (EI) is the mixture of intellect and emotions. A highly emotional intelligent person showcases the ability to control, understand and being in other’s shoes during the time of difficulties. The EI concept is extremely relevant in health care settings. The concept takes in the art of self-awareness, self-regulation, motivation, empathy, and social skills. These concepts in one way or the other help in rearing, mentoring, and reaching the heights of professionalism among medical students. The health care workers particularly doctors needed to be emotionally intelligent and should have maximum of it for effective outcomes and patient satisfaction. The current situation mandates the medical curriculum to have more of emotionally intelligent medical professionals than those with high intelligence quotient. The recent rise of dispute in health care field may be due to the reduction in emotional intelligence which triggers unhealthy recognition of emotions towards patients and bystanders. The need for the current digital and restricted mindset generation is to impart more of values and thus control and regulate one’s own emotions. The study showcases various components, effects, and importance of emotional intelligence and also reviews few studies done on the topic with a special note on its importance in the current situation of Covid pandemic.

scholarly journals Effect of soft skills and emotional intelligence of health-care professionals on burnout: a Lebanese cross-sectional study / Effekte von Soft Skills und emotionaler Intelligenz auf Burnout von Fachkräften im Gesundheitswesen: eine Querschnittsstudie aus dem Libanon

2021 ◽  
Vol 8 (1) ◽  
pp. 112-124
Author(s):  
Micheline Sleiman Semaan ◽  
Jana Pierre Abdallah Bassil ◽  
Pascale Salameh
Keyword(s):  
Health Care ◽  
Emotional Intelligence ◽  
Health Care Professionals ◽  
Soft Skills ◽  
Maslach Burnout Inventory ◽  
Cross Sectional Study ◽  
Sectional Study ◽  
Cross Sectional ◽  
Mood Scale ◽  
North And South

Abstract Objectives The main objective of this study is to assess the effect of soft skills and emotional intelligence on burnout among health-care professionals in Lebanon. Materials and methods A cross-sectional study was conducted among health-care professionals working all over Lebanon for a period of 3 months starting from March till June 2021. In total, 324 out of 345 contacted health-care professionals responded. The survey was anonymous and administered via social networks as a link to an electronic form. The study included general sociodemographic questions and validated scales to measure emotional intelligence (Trait Meta-Mood Scale [TMMS-24]), burnout (Maslach Burnout Inventory for Health Services Survey [MBI-HSS]), and soft skills. Results Higher burnout was associated with lower soft skills (β = −0.137). Job satisfaction was negatively associated with burnout (β = −8.064). Nurses had higher burnout levels than dentists, radiologists, midwives, nutritionists, psychotherapists, and speech therapists (β = −4.595). Also, people working in Baalbek, Akkar, Beqaa, North and South had lower burnout levels compared to those working in Beirut (β = −9.015). As for emotional intelligence, no statistically significant association was found with burnout (P = 0.116). Conclusion This study showed that soft skills and emotional intelligence can affect job burnout. Additional research should be conducted in order to support our findings.

scholarly journals Emotions, Emotional Intelligence and Professional Practice in Caring Professions

2018 ◽  
Vol 3 (1) ◽  
pp. 35-45
Author(s):  
Habibie Bte Hj Ibrahim ◽  
Norhamidah Jarimal ◽  
Nurul Hudani Md Nawi ◽  
Puteri Hayati Megat
Keyword(s):  
Health Care ◽  
Decision Making ◽  
Emotional Intelligence ◽  
Social Work ◽  
Professional Practice ◽  
Great Emphasis ◽  
Working Relationships ◽  
Work Settings ◽  
The Social ◽  
Decision Making Processes

This paper based on literature review relates to emotions, emotional intelligence (EI) and their contributions to working relationships and decision-making processes are explored, particularly in social work settings. Little research has been conducted regarding emotion and Emotional Intelligence in the social work context. However, other caring professions such as health and nursing placed great emphasis on the importance of EI in their practice. Illness and healing processes occur within the context of relationships, and relationships are important frameworks for conceptualizing health care. This paper therefore aims to reveal the potential contributions of EI to working relationships with clients and decision-making processes in social work. This paper may provide some useful information for individuals and organizations as to how they can benefit from such contributions in order to develop more effective social work practices.

scholarly journals The role of Emotional Intelligence in health care professionals burnout

2019 ◽  
Vol 29 (Supplement_4) ◽  
Author(s):  
R Arnone ◽  
M I Cascio ◽  
I Parenti
Keyword(s):  
Health Care ◽  
Emotional Intelligence ◽  
Health Professionals ◽  
Health Care Professionals ◽  
Protective Factor ◽  
Healthcare Professionals ◽  
Self Report ◽  
Length Of Service ◽  
The Relationship

Abstract The purpose of this study is to explore the relationship between Emotional Intelligence (EI) and burnout in health care professionals. More specifically, this survey has the purpose of demonstrating the role of EI as a protective factor against the risk of burnout. Health professionals (doctors, nurses, and other caregivers) composed the sample. Health care professionals were invited to complete the following tests: Self Report Emotional Intelligence Test (Schutte et al., 1998; it. ad. Craparo, et al.[35]); Link Burnout Questionnaire,LBQ; Other variables, such as gender, lenght of service (years of professional experience) and organizational department. Major results of this survey underline the relationship between EI and burnout. More specifically, there is a negative and significant correlation between burnout and Emotional Intelligence. Moreover, burnout varies depending on length of service: burnout increases between 5 and 10 years of experience and decreases over 10 years. Indeed, burnout is differently expressed amongst healthcare professionals: more specifically, Psycho-physical exhaustion, Detriment of the relationships and Burnout (total score) impact physician (doctors) more than other investigated health professionals. These findings seem to suggest the opportunity to improve Emotional Intelligence abilities through specific training programs, useful to promote the ability to cope with stress and to enrich the relationships in the workplace. Key messages Burnout is more diffuse among health professionals working in emergency departments. Emotional intelligence has the role to cope with burnout.

Boosting Job Satisfaction Through Emotional Intelligence: A Study on Health Care Professionals

2021 ◽  
pp. 097206342110352
Author(s):  
Shalini Srivastava ◽  
Richa Misra ◽  
Deepti Pathak ◽  
Poonam Sharma
Keyword(s):  
Job Satisfaction ◽  
Health Care ◽  
Emotional Intelligence ◽  
Health Care Professionals ◽  
Service Industry ◽  
Care Service ◽  
Health Care Service ◽  
Quality Health Care ◽  
Quality Health ◽  
The Relationship

Emotional intelligence (EI) is possibly one of the most studied psychological factors of the twenty-first century. EI is very much relevant in service industry particularly in management, academics, life sciences or psychology. The purpose of the empirical study is to test the relationship between the defined constructs of EI and job satisfaction ( JS) amongst health care professionals of Delhi NCR region of India. It further tried to understand whether gender moderates the EI and JS relationship. Structured survey was used to solicit response from 260 health care professionals comprising doctors and nurses belonging to different hospitals of Delhi NCR region. Standardised instruments were used to assess the data. Linear and moderated regression were used to test hypotheses developed. The findings suggest that EI constructs significantly impact the level of JS among health care professionals. The result of moderated regression suggested that the relationship of EI and JS is significantly moderated by gender. The construct of EI is relevant in providing high quality health care service delivery to the patients.

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