Emerging trend of coffee cafe in Pakistan: factors affecting revisit intention

2019 ◽  
Vol 121 (9) ◽  
pp. 2132-2147 ◽  
Author(s):  
Talat Islam ◽  
Ishfaq Ahmed ◽  
Ghulam Ali ◽  
Zeshan Ahmer
Keyword(s):  
Structural Equation ◽  
Prior Experience ◽  
Coffee Consumption ◽  
Equation Modeling ◽  
Survey Method ◽  
Interpersonal Justice ◽  
Cross Sectional ◽  
Content Type ◽  
Revisit Intention ◽  
The Impact

Purpose The global increase in coffee consumption has increased competition among cafes, generating the need to find ways of increasing customers’ revisit. Considering this backdrop, the purpose of this paper is to investigate the impact of authenticity, interpersonal justice and prior experience on customer’s revisit intention, taking involvement as a mediator. Design/methodology/approach The data for this study were collected from 489 customers between April and July 2018 from an emerging coffee market. The customers were approached on a convenience basis and a questionnaire-based survey method was used to collect responses. Findings The data were analyzed using a two-stage structural equation modeling technique. The study noted authenticity, interpersonal justice and prior experience to not only have a direct impact on revisit intention but also having an indirect impact through involvement. Research limitations/implications This study is cross-sectional in nature, which is the foremost limitation of the study. Findings of the study reveal some unexplored dimensions of managing customers’ revisit intention, thus leaving a valuable message for the management of coffee cafes. Originality/value This study highlights the importance of authenticity, interpersonal justice, prior experience and involvement with respect to the revisit intention of the customers, as literature is scant on these variables.

Evaluation of knowledge management practices - a leather industry context

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Srinivasan P.
Keyword(s):  
Knowledge Management ◽  
Structural Equation Modeling ◽  
Organizational Performance ◽  
Structural Equation ◽  
Influential Factor ◽  
Equation Modeling ◽  
Survey Method ◽  
Leather Industry ◽  
Content Type ◽  
The Impact

Purpose The purpose of this paper is to analyze the impact of knowledge management (KM) in terms of organizational performance using structural equation modeling. To enhance organizational performance, KM is used as a powerful strategic tool. The factors such as management commitment, leadership and organizational culture are the KM enabler’s conditions, and the step processes of KM are knowledge capture, creation, organizing/storing and transfer, and through this, KM is analyzed on organizational performance in the context of leathers manufacturing company. This study constructs with questionnaire consist of 34 variables. Design/methodology/approach There are about 101 samples that were collected through the questionnaire survey method in the leather companies in Ranipet. The data were collected from executives and associates in the leather companies. Data were analyzed using the SPSS tool and SMART PLS tool used for framing a research model and the hypothesized relationships were tested through partial least squares structural equation modeling technique. Findings The finding of this study is mandatory to implement a structured KM practice in the leather companies. Application of KM is quite an impact on organizational performance, which leads to profitability and productivity. Originality/value This is the first paper to empirically investigate the KM enablers, process and support for the role of KM practices at leather industry. Further, the positioning of KM practices as a strategic competitive tool can be considered as an influential factor to organizational performance.

Discovering the importance of halal tourism for Indonesian Muslim travelers: perceptions and behaviors when traveling to a non-Muslim destination

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Berto Mulia Wibawa ◽  
Chelsia Pranindyasari ◽  
Gita Widi Bhawika ◽  
Rachma Rizqina Mardhotillah
Keyword(s):  
Structural Equation ◽  
Destination Image ◽  
Equation Modeling ◽  
Great Opportunity ◽  
Content Type ◽  
Muslim Countries ◽  
Revisit Intention ◽  
Modeling Analysis ◽  
Recommendation Intention ◽  
The Impact

Purpose This research aims to identify halal attributes for Indonesian Muslim tourists that can create a destination image, revisit intention and recommendation intention. Indonesia has the largest Muslim population in the world and their Muslim tourists who frequently visit non-Muslim countries. This is a great opportunity for non-Muslim countries to improve halal tourism services. Design/methodology/approach Data was collected through a panel of recruited online sampling on 268 Indonesian Muslim tourists who had visited non-Muslim countries. Structural equation modeling analysis is used to investigate the impact of halal tourism attributes on destination images and behavioral intentions. Findings This study found the five halal tourism attributes that had a positive and significant impact on affective destination image, overall destination image, revisit intention and recommendation intention. Practical implications Halal tourism attributes can be used as a basis for marketing strategies of tourism bureaus to create a destination image, increase intention to revisit and provide effective word-of-mouth recommendations based on Muslim tourists needs. Originality/value To the best of the authors’ knowledge, this is the first study to analyze the main needs for halal tourism of Indonesian Muslim tourists when traveling to non-Muslim countries. Our study contributes to the halal tourism literature, along with having implications for non-Muslim tourism bureaus and halal tourism teaching and practice.

The impact of internal marketing and market orientation on performance: an empirical study in restaurant industry

2017 ◽  
Vol 21 (4) ◽  
pp. 273-290 ◽  
Author(s):  
Reza Salehzadeh ◽  
Javad Khazaei Pool ◽  
Reihaneh Alsadat Tabaeeian ◽  
Mojtaba Amani ◽  
Marjan Mortazavi
Keyword(s):  
Organizational Performance ◽  
Market Orientation ◽  
Balanced Scorecard ◽  
Structural Equation ◽  
Internal Marketing ◽  
Restaurant Industry ◽  
Equation Modeling ◽  
Cross Sectional ◽  
Content Type ◽  
The Impact

Purpose The purpose of this paper is to investigate the effects of internal marketing and market orientation on organizational performance based on the balanced scorecard (BSC). Design/methodology/approach A cross-sectional research design, drawing upon a questionnaire survey, was used to collect data from a sample of restaurants. Structural equation modeling was performed to test the relationship among the research variables using findings from the 164 participants. Findings The results revealed that internal marketing positively influenced market orientation and performance. In addition, market orientation was a direct antecedent of performance. Originality/value The findings provide important academic, practical and political implications for restaurant industry.

Impacts of user interactions on trust development in C2C social commerce

2019 ◽  
Vol 30 (1) ◽  
pp. 335-356 ◽  
Author(s):  
Wilson K.S. Leung ◽  
Si Shi ◽  
Wing S. Chow
Keyword(s):  
Structural Equation ◽  
Empirical Support ◽  
Equation Modeling ◽  
Survey Method ◽  
Social Commerce ◽  
Content Type ◽  
Trust Development ◽  
Shopping Experience ◽  
The Impact ◽  
Contextual Moderators

Purpose The purpose of this paper is to understand the effect of two types of reciprocity (restricted reciprocity and generalized reciprocity) on customers’ trust in social commerce (s-commerce) and trust performance (purchase intention and word-of-mouth intention). Furthermore, this study examines how individual and contextual moderators (personal shopping experience and community shared language) could impact the trust development process. Design/methodology/approach This study adopted a survey method and obtained data from 287 users in a customer-to-customer (C2C) s-commerce platform. Structural equation modeling was used to examine the research hypotheses. Findings The results demonstrate that two types of reciprocity positively affect trust in s-commerce. Customers’ trust performance is significantly affected by trust in s-commerce. Additionally, shopping experience in s-commerce is found to positively moderate the relationship between restricted reciprocity and trust in s-commerce. Research limitations/implications The findings help to understand the nature and role of reciprocity in influencing trust and trust-related behaviors in the context of C2C s-commerce. The research also helps to explore the individual and contextual moderators that impact the effect of reciprocity on trust development. Practical implications The results offer a comprehensive view of trust building strategies for s-commerce practitioners, including shoppers, vendors and managers of s-commerce platforms. Originality/value This study is among the first few research studies that offers a theory-based conceptualization of reciprocity in C2C s-commerce and provides empirical support for the impact of reciprocity on customers’ trust in C2C s-commerce. In addition, this study devises a broader view of reciprocity based on restricted and generalized exchange principle to represent the interaction of vendor–shopper and shopper–shopper, respectively.

scholarly journals Evaluating the impact of psychological entitlement on cyberloafing: the mediating role of perceived organizational justice

2020 ◽  
Vol 17 (1/2) ◽  
pp. 137-152
Author(s):  
Arefeh Rahaei ◽  
Reza Salehzadeh
Keyword(s):  
Organizational Justice ◽  
Structural Equation ◽  
Equation Modeling ◽  
Valuable Insight ◽  
Cross Sectional ◽  
Content Type ◽  
Mediating Role ◽  
Psychological Entitlement ◽  
Questionnaire Method ◽  
The Impact

Purpose The purpose of this study is to evaluate the impact of psychological entitlement and perceived organizational justice on cyberloafing. Design/methodology/approach In this study, a cross-sectional research design based on a questionnaire method was used to collect the required data from a sample of 226 employees working at selected universities in the city of Isfahan, Iran. To test the research hypotheses, structural equation modeling was used. Findings According to the findings, psychological entitlement could have a significant impact on perceived organizational justice and consequently perceived organizational justice could significantly influence cyberloafing. Moreover, psychological entitlement could significantly influence cyberloafing and finally, psychological entitlement could have a significant effect on cyberloafing through perceived organizational justice. Originality/value This research provides valuable insight for studying the relationship among psychological entitlement, perceived organizational justice and cyberloafing.

Observing delightful experiences of other customers: the double-edged sword of jealousy and joy

2017 ◽  
Vol 27 (1) ◽  
pp. 145-163 ◽  
Author(s):  
Nadine L. Ludwig ◽  
Donald C. Barnes ◽  
Matthias Gouthier
Keyword(s):  
Structural Equation ◽  
Design Methodology ◽  
Equation Modeling ◽  
Level Of Service ◽  
Cross Sectional ◽  
Content Type ◽  
Cognitive Reactions ◽  
Customer Delight ◽  
The Impact ◽  
Practical Implications

Purpose Deciding on the appropriate level of service is one of the paramount decisions a firm must make. Making this decision more complicated is the debate regarding the viability of aiming for the highest level of service or customer delight. One avenue of research missing from the literature is the impact of providing delight to one customer while in the presence of others. In response the purpose of this paper is to evaluate the emotional and cognitive reactions of the observing customer. Design/methodology/approach Structural equation modeling was utilized to evaluate a sample of 272 respondents. Additional moderation analysis was conducted on the impact of perceived deservingness. Findings Findings indicate that the observing customer experiences the dual effects of joy and jealousy which both impact perceptions of unfairness and subsequent behaviors of complaining and repurchase. The perceived deservingness of the customer experiencing the delight is shown to reduce the impact of jealousy on unfairness. Research limitations/implications The main limitations include cross-sectional data and the fact that the data were retrospective. Practical implications This research suggests that firms should embrace the positive contagion that occurs between the delighted customer and observer while attempting to minimize the impact of jealousy. Originality/value This is the first research to quantitatively evaluate the impact of a customer viewing another customer receiving delight.

scholarly journals Developing Civic Education Learning through Cosmopolitan Value Perspective

2018 ◽  
Vol 2 (1) ◽  
pp. 26-37
Author(s):  
Lili Halimah
Keyword(s):  
Structural Equation Modeling ◽  
Civic Education ◽  
Structural Equation ◽  
Student Behavior ◽  
Equation Modeling ◽  
Survey Method ◽  
Cross Sectional Survey ◽  
School Students ◽  
Cross Sectional ◽  
The Impact

This study aims to provide insight to PPKn teachers because it is part of the research on citizenship development studied through the perspective of cosmopolitan values. In this era of globalisation, the Indonesian people are faced with global forces that go hand in hand with cosmopolitanism. The main problem is how much Civic Education (Civics Education) is influenced by cosmopolitan values? The research locations are spread in Cimahi Tengah, Utara, and Selatan totaling 45 schools. The study population totaled 20,702 with a sample of 400 students. The study used the Cross-Sectional Survey method. Retrieval of data through a questionnaire. Data analysts were carried out with Structural Equation Modeling competency tests. The results showed that the impact of cosmopolitan values ​​on Civics learning was significant (with R2 = 0.6971 or 69.71%), indicating the process of harmonizing cosmopolitan values ​​in secondary school students in civics learning. Cosmopolitan values ​​have a higher effect (31.44%) than Civics learning, which shows that the cosmopolitan values ​​studied in Civics affect middle school students in Cimahi even though only 13.42%. Cosmopolitan values ​​are an important factor in developing Civics learning amid the swift currents of globalisation. This has implications for the government to review the Civics curriculum by paying attention to the phenomena that exist in society, namely the strengthening of globalisation and cosmopolitan values ​​that are increasingly widespread in all aspects so that it is feared to have an impact on student behavior into global culture so that there is a shift in the mindset and lifestyle of students in Cimahi City. Thus, through this research, at least PPKn teachers or relevant researchers can minimize the phenomena and the negative impacts arising from globalisation. Keywords: learning, civic education, and cosmopolitan values ABSTRAK Penelitian ini bertujuan untuk memberikan wawasan kepada para guru PPKn karena merupakan bagian dari penelitian pengembangan kewarganegaraan dikaji melalui perspektif nilai kosmopolitan. Di era globalisasi ini, masyarakat Indonesia dihadapkan pada kekuatan globalisasi yang beriringan dengan kosmopolitan. Masalah utama yaitu seberapa besar pembelajaran Pendidikan Kewarganegaraan (PKn) dipengaruhi oleh nilai kosmopolitan? Lokasi penelitian tersebar di Cimahi Tengah, Utara, dan Selatan berjumlah 45 sekolah. Populasi penelitian berjumlah 20.702 dengan sampel 400 siswa. Penelitian menggunakan metode Cross-Sectional Survey. Pengambilan data melalui kuesioner. Analis data dilakukan dengan uji kompetensi Structural Equation Modeling. Hasil penelitian menunjukan bahwa dampak nilai kosmopolitan terhadap pembelajaran PKn sudah signifikan (dengan R2 = 0,6971 atau 69,71%), menunjukkan adanya proses harmonisasi nilai kosmopolitan pada siswa sekolah menengah dalam pembelajaran civics. Nilai kosmopolitan memiliki pengaruh yang lebih tinggi (31,44%) dari pembelajaran PKn, yakni menunjukkan bahwa nilai kosmopolitan yang dipelajari dalam PKn berpengaruh pada siswa sekolah menengah di Cimahi walaupun hanya 13,42%. Nilai kosmopolitan menjadi faktor penting dalam mengembangkan pembelajaran PKn ditengah derasnya arus globalisasi. Hal ini berimplikasi bagi pemerintah untuk mengkaji kembali kurikulum PKn dengan memperhatikan fenomena yang ada di masyarakat yakni menguatnya globalisasi dan nilai kosmopolitan yang semakin meluas ke seluruh aspek sehingga dikhawatirkan berdampak bagi perilaku siswa ke dalam budaya global sehingga terjadi pergeseran pada pola pikir, dan gaya hidup siswa di Kota Cimahi. Dengan demikian melalui penelitian ini setidaknya para guru PPKn atau peneliti yang relevan dapat meminimalisir fenomena dan dampak negatif yang ditimbulkan dari globalisasi. Kata kunci: pembelajaran, pendidikan kewarganegaraan, nilai kosmopolitan

scholarly journals IT competency and the commercial success of innovation

2014 ◽  
Vol 114 (4) ◽  
pp. 550-567 ◽  
Author(s):  
Anabel Fernández-Mesa ◽  
José Luis Ferreras-Méndez ◽  
Joaquin Alegre ◽  
Ricardo Chiva
Keyword(s):  
Structural Equation ◽  
Critical Role ◽  
Equation Modeling ◽  
Cross Sectional ◽  
Content Type ◽  
Commercial Success ◽  
Technology Competency ◽  
Learning Competencies ◽  
External Learning ◽  
The Impact

Purpose – The purpose of this paper is to analyze the impact of information technology competency (ITC) on internal and external learning competency and the relations among ITC, internal and external learning competency and the commercial success of innovation (CSI) Design/methodology/approach – The paper uses survey data from 186 companies. Through structural equation modeling the paper assesses the links between ITC, internal and external learning competency and the CSI. Findings – First, this study finds that ITC plays a critical role in internal and external learning competencies. Second, internal and external learning competencies are directly related to the CSI. Third, internal and external learning competencies mediate the relation between ITC and the CSI. Research limitations/implications – The research is cross-sectional, so cause-effect relation cannot be definitively inferred from the results. Originality/value – This study contributes to organizational learning research, identifying a key antecedent of internal and external learning competencies – ITC – and analyzing the link between internal and external learning competencies and the CSI. Moreover, this study is relevant to IT literature because it shows that ITC, on its own, is insufficient to generate and maintain a competitive advantage. Firms need complementary strategic capabilities such as learning competencies to strengthen the effect of ITC on firm performance.

“Green” practices as antecedents of functional value, guest satisfaction and loyalty

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mihaela Simona Moise ◽  
Irene Gil-Saura ◽  
María-Eugenia Ruiz-Molina
Keyword(s):  
Structural Equation ◽  
Perceived Value ◽  
Equation Modeling ◽  
Content Type ◽  
Positive Effects ◽  
Revisit Intention ◽  
Functional Value ◽  
Green Practices ◽  
Guest Satisfaction ◽  
The Impact

PurposeTo respond to the environmental demands of consumers, more and more hotels are increasingly striving to implement sustainable practices to satisfy the requests of environmentally conscious consumers. This paper aims to propose and test the relationship between these “green” initiatives and functional value as perceived by tourists, guest satisfaction and intentions to revisit the hotel and to spread positive word-of-mouth (WOM).Design/methodology/approachA sample of 378 guests who stayed in a three- and four-star hotel was used. Structural equation modeling (SEM) was used to test the proposed relationships. Confirmatory factor analysis and structural equational modeling were used to test the proposed model.FindingsThe results of the data analysis indicated that the impact of “green” practices on perceived value, satisfaction, intention to revisit and WOM. In addition, the positive effects of functional value on guest satisfaction and WOM are also confirmed.Practical implicationsCustomers' revisit intention is not only created when hotels implement “green” practices, but also when the degree of customer satisfaction with the hotel increases. In this sense, managers are encouraged to pay more attention to environmental initiatives as an essential tool to increase the level of guests' satisfaction.Originality/valueThe study yields several implications that can be helpful for managers while devising green marketing strategies for the hotel sector. The results show that guests tend to develop greater levels of loyalty to a specific hotel when they are satisfied with the services offered by the hotel. In this sense, the environmental measures implemented by companies are a key strategic tool, given their essential role in the construction of perceived value, guest satisfaction as well as WOM and revisit intention.

Transformational leadership and employee championing behavior during organizational change: the mediating effect of work engagement

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
M. Nazmul Islam ◽  
Fumitaka Furuoka ◽  
Aida Idris
Keyword(s):  
Transformational Leadership ◽  
Organizational Change ◽  
Work Engagement ◽  
Structural Equation ◽  
Mediating Effect ◽  
Equation Modeling ◽  
Cross Sectional ◽  
Content Type ◽  
Mediating Role ◽  
The Impact

PurposeThe research aims to investigate the impact of transformational leadership on employee championing behavior and to determine the mediating effect of work engagement in the context of organizational change.Design/methodology/approachThis is a quantitative approach, which is based on cross-sectional data. In total, 300 available cases are processed through structural equation modeling in order to infer the results.FindingsThe results indicate that transformational leadership is significantly related to championing behavior during organizational change. Moreover, work engagement fully mediates the relationship between transformational leadership and championing behavior in the context of organizational change.Practical implicationsManagers should emphasize the practice of the transformational leadership approach, as well as should stress the antecedents of work engagement in order to foster the employee championing behavior in the context of organizational change.Originality/valueThe research contributes to the change management and human resource management literature by providing a plausible explanation of the mediating role of work engagement in connecting transformational leadership and employee championing behavior in the context of organizational change.

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