Volunteer experiences at the Gold Coast 2018 Commonwealth Games

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Pam Kappelides ◽  
Shane Barry ◽  
Eunjung Kim ◽  
Liz Fredline ◽  
Graham Cuskelly
Keyword(s):  
Management Practices ◽  
Selection Process ◽  
Gold Coast ◽  
Management Approach ◽  
Content Type ◽  
Human Management ◽  
Group Interviews ◽  
Orientation Training ◽  
Training And Support ◽  
Commonwealth Games

PurposeThis article assesses how the human management practices of recruitment, selection, orientation, training and recognition enacted by the Gold Coast 2018 Commonwealth Games impacted volunteers' experiences and their likelihood of volunteering in the future.Design/methodology/approachQualitative data from 30 volunteers, involved in various stages (including selected and not selected) of the selection process for the Gold Coast 2018 Commonwealth Games, was collected through focus group interviews.FindingsThe findings offer important insights for mega sport event managers and their organisations around utilising a traditional human resource management approach for their volunteer workforce.Originality/valueThe findings of the study point to a number of important opportunities for mega event organisers: ensuring there is a personal and consistent approach for all volunteers (even volunteers who are not successful in the application), flexibility in the way volunteers are provided training and support (online, self-paced and tailored to specific roles) and ensuring that organising committees have a strong strategy and direction for host cities to engage in a volunteer legacy.

Managing records and archives in a Hong Kong school: a case study

2018 ◽  
Vol 28 (2) ◽  
pp. 204-216 ◽  
Author(s):  
Eric C.K. Cheng
Keyword(s):  
Decision Making ◽  
Hong Kong ◽  
Management Practices ◽  
Management Approach ◽  
Record Management ◽  
Records Management ◽  
Top Down ◽  
Bottom Up ◽  
Content Type

Purpose This study aims to explore the principles and practices for managing records with the lens of functional analysis and knowledge management by using a case study that focuses on the experience of implementing records management at a public high school in Hong Kong. Design/methodology/approach A single case study is chosen as the research method for this paper. A series of qualitative interviews and documentary analysis were used to collect and triangulate the qualitative data. Findings The results show that the case school adopted a hybrid top-down and bottom-up approach to record management, facilitate decision-making and manage knowledge. The school adopted the taxonomy provided by the quality assurance framework as the functional classification in a digital archive in the records management system. Practical implications This study provides a set of taxonomy and a hybrid top-down and bottom-up approach to schools for ensuring that accurate information of all school activities is kept and can facilitate an effective and evidence-based, decision-making process. Social implications Identifying taxonomy and management practices for effective documentation in public schools can support planning, assist with organising the continuity of improvement plans and increase reporting and accountability to society. Originality/value This study offers a taxonomy and management approach to the literature of records management and the practices for promoting and improving records management in school.

Buffering Borobudur for socio-economic development

2015 ◽  
Vol 5 (2) ◽  
pp. 130-150 ◽  
Author(s):  
Masanori Nagaoka
Keyword(s):  
Management Practices ◽  
Local Community ◽  
Buffer Zone ◽  
Heritage Management ◽  
Empirical Literature ◽  
Literature Study ◽  
Buffer Zones ◽  
Management Planning ◽  
Content Type ◽  
Group Interviews

Purpose – The purpose of this paper is to demonstrate that there was a non-Eurocentric approach being attempted at Borobudur in the 1970s and 1980s. From the case of Borobudur, this research aims to provide lessons for better management practices by clarifying the development of the buffer zone concept and its potential impact on communities. Design/methodology/approach – The paper will examine an empirical literature study using topographic maps, contracts between Governments of Indonesia and Japan, documents concerning the Park Project and local newspapers as well as a sequence of one-to-one and group interviews with the key persons who were involved in the Park Project including villagers at Borobudur. Findings – The development of the Borobudur Archaeological Park began in 1979 and marks an important shift in thinking about buffer zones from a monument-centric approach to the consideration of the wider context and approaches to community participation in the context of international heritage management. Originality/value – There has not yet been a detailed study concerning the progression of the Borobudur Park establishment and implementation of the buffer zone concept per se, and its impact on local community members. Furthermore, crucial management planning documents for the establishment of the Borobudur Archaeological Park have yet to be analysed by scholars. One of the documents is entitled the Updated Former Plans and Schematic Design for Borobudur and Prambanan National Archaeological Parks Project (Updated Plan). The Updated Plan is in principle not disclosed to the public and can only be viewed with permission of the Indonesian authorities thereby lessening opportunities for research to be undertaken on how the Japan International Cooperation Agency Master Plan was modified and the Park Project was executed in the 1970s and 1980s. The author opportunely received permission to access to the Updated Plan by the authorities on 23 November 2012, which made this study possible to pursue.

The ex/inclusion paradox in heritage management: the Mobarak mosque in The Hague

2020 ◽  
Vol 10 (3) ◽  
pp. 259-269
Author(s):  
Karim van Knippenberg ◽  
Martijn Duineveld ◽  
Marleen Buizer
Keyword(s):  
Social Inclusion ◽  
Management Practices ◽  
Local Community ◽  
Heritage Management ◽  
Management Approach ◽  
Content Type ◽  
Heritage Studies ◽  
The Hague ◽  
Critical Heritage ◽  
Heritage Discourse

PurposeIn the field of critical heritage studies, it has often been argued that a more inclusive and participatory heritage management approach neutralises differences and can contribute to a more contemporary, plural, democratic and inclusive notion of heritage. Yet, the needs and aspirations of those assumed being excluded from heritage making are not always taken into account, because the analysis and critique often focussed on the dominant heritage discourses, organisations and institutions. This paper conceptualises heritage from below and explores and reconceptualises how subdominant notions of heritage relate to dominant, institutionalised conceptualisations of heritage.Design/methodology/approachBased on a case study of the Mobarak mosque in The Hague, the authors present the multiplicity of subdominant conceptualisations of heritage, the ways heritage is (expected to be) recognised and represented by the community and the complexity of issues of social inclusion/exclusion.FindingsThe authors conclude that inclusive and/or participatory heritage management practices are inclusive in name only when the needs and aspirations of those seemingly being “excluded” are not fully understood and taken into account.Originality/valueA binary heritage/non-heritage framework, the authors argue, is limited to understand matter that matters. Also the authors find that the assumption that there is a growing desire among local community groups to include their histories and related materialities as heritage in the dominant heritage discourse should be challenged.

Supportive employment practices: perspectives of autistic employees

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Darren Hedley ◽  
Jennifer R. Spoor ◽  
Ru Ying Cai ◽  
Mirko Uljarevic ◽  
Simon Bury ◽  
...  
Keyword(s):  
Management Practices ◽  
Selection Process ◽  
Group Analysis ◽  
Well Being ◽  
Autism Spectrum ◽  
Work Experiences ◽  
Content Type ◽  
Autistic People ◽  
Employment Program ◽  
Recruitment And Selection

Purpose Employment can make an important contribution to individual well-being, for example, by providing people with a sense of purpose; however, autistic individuals face significant barriers to entering the workforce. This is reflected in high levels of underemployment and unemployment, with an estimated 80% of autistic people unemployed worldwide. This is higher than both other disability groups and people without disabilities. Research is needed to identify strategies that facilitate the sustained employment of autistic adults. This study aims to examine the perspectives of autistic individuals participating in a specialized employment program within the information and communication technology sector. Design/methodology/approach Three focus groups were conducted with nine adults on the autism spectrum. Data were analyzed using an inductive approach according to established guidelines, which included coding and categorizing data into themes. Findings Focus group analysis revealed four themes: trainees’ previous work experiences; expectations of the employment program; recruitment and selection processes; and training and transition. Several factors associated with the changes to the recruitment and selection process were found to benefit the autistic employees. Originality/value Few studies have characterized the work experiences of adults on the autism spectrum. Tailored employment processes that challenge traditional human resource management practices can increase the participation of autistic individuals in the workforce. Strategies for promoting the success of these programs are discussed.

Reducing carbon footprint of facilities using a facility management approach

Facilities ◽  
2016 ◽  
Vol 34 (3/4) ◽  
pp. 247-259 ◽  
Author(s):  
Manish K. Dixit ◽  
Charles H. Culp ◽  
Jose L. Fernandez-Solis ◽  
Sarel Lavy
Keyword(s):  
Life Cycle ◽  
Case Studies ◽  
Carbon Footprint ◽  
Management Practices ◽  
Facility Management ◽  
Embodied Energy ◽  
Management Approach ◽  
Facilities Management ◽  
Life Cycle Approach ◽  
Content Type

Purpose The purpose of this paper is to emphasize the importance of a life cycle approach in facilities management practices to reduce the carbon footprint of built facilities. A model to holistic life cycle energy and carbon reduction is also proposed. Design/methodology/approach A literature-based discovery approach was applied to collect, analyze and synthesize the results of published case studies from around the globe. The energy use results of 95 published case studies were analyzed to derive conclusions. Findings A comparison of energy-efficient and conventional facilities revealed that decreasing operating energy may increase the embodied energy components. Additionally, the analysis of 95 commercial buildings indicated that nearly 10 per cent of the total US carbon emissions was influenced by facilities management practices. Research limitations/implications The results were derived from case studies that belonged to various locations across the globe and included facilities constructed with a variety of materials. Practical implications The proposed approach to holistic carbon footprint reduction can guide facility management research and practice to make meaningful contributions to the efforts for creating a sustainable built environment. Originality/value This paper quantifies the extent to which a facilities management professional can contribute to the global efforts of reducing carbon emission.

The theoretical foundation of Buddhist management practices

2014 ◽  
Vol 33 (8/9) ◽  
pp. 751-762 ◽  
Author(s):  
Gábor Kovács
Keyword(s):  
Management Practices ◽  
Theoretical Foundation ◽  
Practical Wisdom ◽  
Management Practice ◽  
Management Approach ◽  
Content Type ◽  
Doing Business ◽  
Economic Practice ◽  
Management Approaches ◽  
Practical Implications

Purpose – The purpose of this paper is to explore adaptable Buddhist teachings in economic circumstances, and provide a firm theoretical foundation for a possible Buddhist management approach. It aims to show that the application of Buddhist practical wisdom is contributing to achieve more beneficial economic outcome and management practices. Design/methodology/approach – The paper is overviewing the Buddhist teachings, which aims at the cessation of suffering. It emphasizes tenets influencing right livelihood and economic practice. Further it investigates the mainstream economic system and Buddhist economics. It compares the two economic approaches by making parallel constructions of them, and reveals the foundation of a new management approach stem from the Buddhist view of economic affairs. Findings – The application of the Buddhist values of mindfulness, non-harming and compassion in management practice serves adequate solutions to the most pressing issues of economics, since it is inherently fair, just and economically efficient. It allows an individually-, socially- and environmentally friendly management praxis by employing a minimizing framework. Practical implications – The evidence that doing business in the Buddhist way is economically efficient is the foundation of an alternative management practice. Thus, managers and entrepreneurs are encouraged to employ a Buddhist way for management. Social implications – Applying Buddhist teachings to economics alleviates the most pressing problems of the society. It contributes to equality, justice and the cessation of poverty by ensuring basic necessities to people. Originality/value – The paper sets up a parallel investigation of Buddhism, mainstream economics, and Buddhist economics by making a parallel model of them. It contrasts neoclassical economics with Buddhist economics, and ensures a firm foundation for Buddhist management approaches.

Awakening the Ubuntu episteme to embrace knowledge management in Africa

2019 ◽  
Vol 24 (1) ◽  
pp. 105-119
Author(s):  
Florence Nansubuga ◽  
John C. Munene
Keyword(s):  
Knowledge Management ◽  
Social Interactions ◽  
Management Practices ◽  
Contextual Information ◽  
Management Strategies ◽  
Management Approach ◽  
Perspective View ◽  
Content Type ◽  
Community Organisation ◽  
Past Experiences

Purpose The knowledge management (KM) models in the African organisations are influenced by the interplay between human agents from diverse societies whose experiences, values, contextual information and insights that are perceived controversial in Africa. The purpose of this paper is to elucidate the indigenous assumptions related to knowledge and its management in Africa and the perceived contradictions in the existing models by adopting the Ubuntu philosophy. Design/methodology/approach The authors used a perspective lens to examine the existing management practices and propose an integrated framework that is appropriate for the utilisation of the Ubuntu epistemic knowledge management practices and at the same time provide highlights on the perceived paradoxes and how they can be managed to improve knowledge management and people management in African societies. Findings The inductive posteriori knowledge approach is perceived to be dynamic, applicable and more desirable in the African societies as it allows organisational managers and their work teams to embrace knowledge construction, dependent on experiences in form of stories and metaphors that demonstrate successful work samples. The Ubuntu dramaturgical knowledge management approach adds value to the posteriori knowledge by refining the rhetoric stories and metaphors into empirical performance scripts that are tailored to the audiences’ expectations. Research limitations/implications The paper adapted a perspective view to explain knowledge management; therefore, it was not possible to provide empirical data on the metaphysical and dramaturgical elements that are assumed to influence knowledge management in Africa. However, based on theoretical analysis, the authors have proposed a coherent knowledge management framework based on the interaction between posteriori KM assumptions and Ubuntu dramaturgy. Practical implications Ubuntu ideology has been appreciated since it treasures interdependency and interconnectedness among people. Therefore, collaborating partners working in Africa would be expected to act as interdependent agents, whereby this interdependency is perceived as an integral part of the knowledge management process. The proposed Ubuntu knowledge management model is grounded on the posteriori knowledge approach which assumes that experience is the source of knowledge. Through social interactions and experiences sharing, organisational members can create new processes, innovative technologies and dynamic context based performance scripts that can drive productivity. Social implications The authors concluded that a coherent framework that is tailored to social interactions and contextual needs of the people and their communities can promote productive knowledge and knowledge management systems in the African contexts. Moreover knowledge management requires one to acknowledge the complexity of Ubuntu ideology in a sense that it recognises the past experiences and contributions of the diverse individuals in the same community/organisation. Originality/value This paper focused on examining how the Ubuntu philosophy can promote knowledge development and management strategies that are tailored to social and contextual needs of the organisations in Africa to curtail the perceived paradoxes in the existing knowledge management models.

Integrating service practice into project management: a matter of “do or die”?

2013 ◽  
Vol 7 (1) ◽  
pp. 5-22 ◽  
Author(s):  
Thommie Allan Burström ◽  
Mattias Jacobsson ◽  
Timothy L. Wilson
Keyword(s):  
Project Management ◽  
Product Development ◽  
Best Management Practices ◽  
Service Management ◽  
Management Practices ◽  
Development Project ◽  
Management Approach ◽  
Content Type ◽  
Product Development Project

Purpose – The purpose of this paper is to describe and analyze service management practices within a project management context. Design/methodology/approach – This research supporting conceptual developments was both exploratory and qualitative in nature and utilized an in-depth case study of a major product development project. Findings – The conceptual framework developed is applied to empirical observations of product development project. Because there is an adequate fit with observations, elements of a service management approach appear to be viable in the description, managing, and control of projects. Research limitations/implications – Because the research was built on a case study, one has the limitations common with that approach. Conversely, case studies are acknowledged as useful in the identification of important variables in situations in which there is little control over events in a real-world context. Practical implications – Customer satisfaction is a requirement of project organizations, which is an inherent requisite of any service organization. Consequently, one turns to those elements in the practice of service management that lead to best management practices. Originality/value – This paper contributes with a practice-based understanding of how project management is based on integrated service practice.

Developing leveraging strategies for pre-Games training for mega-events in non-host cities

2017 ◽  
Vol 35 (6) ◽  
pp. 740-755 ◽  
Author(s):  
Sheranne Fairley ◽  
Donna M. Kelly
Keyword(s):  
Strategic Planning ◽  
Local Community ◽  
Planning Process ◽  
Gold Coast ◽  
Content Type ◽  
Strategic Planning Process ◽  
Mega Events ◽  
Commonwealth Games ◽  
The City

Purpose The purpose of this paper is to explore how non-host cities strategically plan to leverage pre-Games training for the 2018 Gold Coast Commonwealth Games to maximize benefits to the city. Design/methodology/approach Eight semi-structured interviews were conducted with key tourism and government stakeholders involved in developing leveraging strategies for pre-Games training in a non-host city. Interviews were conducted a little over 18 months before the 2018 Gold Coast Commonwealth Games. Findings A model of the strategic planning of leveraging pre-Games training is presented. Pre-Games training was positioned as a leverageable resource. The non-host city was well positioned to host pre-Games training given its existing sport focus and facilities and its proximity to the host city and its similar climate. Opportunities, objectives, means, and considerations were constantly developed. The city strategically targeted teams to maximize the use of the training facilities and make the most of the value of well-known athletes, while being cautious of overcrowding. The teams had to be secured before strategies were devised to achieve other opportunities and objectives. Short-term benefits included generating tourism through visiting teams and entourages and integrating visiting teams into the local community through education and sport programming. Long-term benefits included building the destination’s capacity and reputation as a place for elite training camps and tourism. Practical implications Understanding how to develop strategies to leverage pre-Games training can inform those responsible for developing and implementing pre-Games training strategies and lead to maximizing the benefits to a city or region. Originality/value Limited research has examined the strategic planning process used to develop tactics to leverage mega-events. This study provides insight into the strategic planning process of non-host cities to increase short- and long-term benefits by leveraging pre-Games training.

Semantic key phrase-based model for document management

2019 ◽  
Vol 26 (6) ◽  
pp. 1709-1727
Author(s):  
Prafulla Bafna ◽  
Dhanya Pramod ◽  
Shailaja Shrwaikar ◽  
Atiya Hassan
Keyword(s):  
Selection Process ◽  
Knowledge Extraction ◽  
Document Management ◽  
Customer Relationship ◽  
Management Approach ◽  
Data Sets ◽  
Research Papers ◽  
Data Set ◽  
Content Type ◽  
Cluster Quality

Purpose Document management is growing in importance proportionate to the growth of unstructured data, and its applications are increasing from process benchmarking to customer relationship management and so on. The purpose of this paper is to improve important components of document management that is keyword extraction and document clustering. It is achieved through knowledge extraction by updating the phrase document matrix. The objective is to manage documents by extending the phrase document matrix and achieve refined clusters. The study achieves consistency in cluster quality in spite of the increasing size of data set. Domain independence of the proposed method is tested and compared with other methods. Design/methodology/approach In this paper, a synset-based phrase document matrix construction method is proposed where semantically similar phrases are grouped to reduce the dimension curse. When a large collection of documents is to be processed, it includes some documents that are very much related to the topic of interest known as model documents and also the documents that deviate from the topic of interest. These non-relevant documents may affect the cluster quality. The first step in knowledge extraction from the unstructured textual data is converting it into structured form either as term frequency-inverse document frequency matrix or as phrase document matrix. Once in structured form, a range of mining algorithms from classification to clustering can be applied. Findings In the enhanced approach, the model documents are used to extract key phrases with synset groups, whereas the other documents participate in the construction of the feature matrix. It gives a better feature vector representation and improved cluster quality. Research limitations/implications Various applications that require managing of unstructured documents can use this approach by specifically incorporating the domain knowledge with a thesaurus. Practical implications Experiment pertaining to the academic domain is presented that categorizes research papers according to the context and topic, and this will help academicians to organize and build knowledge in a better way. The grouping and feature extraction for resume data can facilitate the candidate selection process. Social implications Applications like knowledge management, clustering of search engine results, different recommender systems like hotel recommender, task recommender, and so on, will benefit from this study. Hence, the study contributes to improving document management in business domains or areas of interest of its users from various strata’s of society. Originality/value The study proposed an improvement to document management approach that can be applied in various domains. The efficacy of the proposed approach and its enhancement is validated on three different data sets of well-articulated documents from data sets such as biography, resume and research papers. These results can be used for benchmarking further work carried out in these areas.

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