scholarly journals 5G Service Value Chain and Network Slicing Framework Using Ecosystem Modeling, Agile Delivery, and User-Story Automation

IEEE Access ◽  
2019 ◽  
Vol 7 ◽  
pp. 110856-110873 ◽  
Author(s):  
Muhannad Ulama Alhuseini ◽  
Mohammed M. Olama
Keyword(s):  
Value Chain ◽  
Ecosystem Modeling ◽  
Network Slicing ◽  
Service Value ◽  
User Story

Research on Evolutionary Game of Service Value Chain Considering the Supervision of Service Platform*

2021 ◽  
Author(s):  
Sun Fengjiao ◽  
He Ting ◽  
Jin Chuanming ◽  
Dong Guangqiao ◽  
Huang Shuangxi ◽  
...  
Keyword(s):  
Value Chain ◽  
Evolutionary Game ◽  
Service Platform ◽  
Service Value

Optimising the internal value chain: Principles and practices

2008 ◽  
Vol 14 (2) ◽  
pp. 193-206 ◽  
Author(s):  
Mark T Spence ◽  
Sudhir H Kale
Keyword(s):  
Value Creation ◽  
Value Chain ◽  
Internal Marketing ◽  
High Quality ◽  
Service Value ◽  
Customer Interface ◽  
The People ◽  
Service Production

AbstractThe employee–customer interface in hedonic services requires high quality interactions at key touch points to ensure experiences are positively remembered. We propose an approach that combines service blueprinting with internal marketing to achieve these experiences. While internal marketing suggests using marketing techniques for hiring, retaining and motivating employees, the literature in this field has been largely independent of each employee's contribution to the internal value chain. Service blueprinting is a useful approach which makes explicit the value creation processes used in service production. No study has thus far connected the blueprint (which identifies functions to be performed) to internal marketing (which specifies the mechanisms for hiring, retaining and motivating the people performing the functions). This paper proposes a service value chain optimisation framework to enhance employee–customer interactions in hedonic services using these two research streams.

Examining the service value chain of hypermarket retail brand value in Malaysia

2019 ◽  
Vol 34 (3) ◽  
pp. 405
Author(s):  
Hasliza Hassan ◽  
Muhammad Sabbir Rahman ◽  
Abu Bakar Sade
Keyword(s):  
Value Chain ◽  
Brand Value ◽  
Service Value

An examination of the e-government service value chain

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Rajiv Kumar ◽  
Ritu Kumar ◽  
Amit Sachan ◽  
Piyush Gupta
Keyword(s):  
Value Chain ◽  
Structural Equation ◽  
Equation Modeling ◽  
Government Service ◽  
Content Type ◽  
Service Value ◽  
Social And Emotional ◽  
Mediating Role ◽  
Citizen Support ◽  
The Impact

PurposeE-government quality (e-GovQual) and e-government user value (e-GUV) are multidimensional concepts. While previous studies have identified apparent factors influencing e-government satisfaction (e-GovSat) and e-government adoption intention (e-GovAI), such as e-GovQual and e-GUV, but they have neglected to explain the influence of the dimensions of these two concepts. The purpose of this research is to study e-government service value chain (e-GSVC) one-GovQual dimensions, e-GUV dimensions, e-GovSat and e-GovAI.Design/methodology/approachThe study employs a quantitative method to test the hypotheses and validate the proposed model. Data are collected from 378 e-government users across different parts of India comprising of different demographic characteristics. The model is analyzed using structural equation modeling.FindingsThe findings highlight the impact of the dimensions of e-GovQual (efficiency, trust, reliability and citizen support) on the dimensions of e-GUV (functional, economic, social and emotional value) as e-GUV dimensions affect e-GovSat, which in turn influences e-GovAI. The results validate the e-GSVC and also stress the partial mediating role of the dimensions of e-GUV on the relationship between the dimensions of e-GovQual and e-GovSat.Research limitations/implicationsThe sample size of 378 may not be a proper representation of a country like India, which has huge diversity within its vast population.Practical implicationsThe study offers practitioners a clear picture and a useful guide to better understand the drivers of value, satisfaction and adoption in the case of e-government users.Originality/valueThis study is probably the first attempt toward demonstrating the process influencing e-GovSat via e-GUV dimensions originating from excellent e-GovQual dimensions to ultimately trigger e-GovAI.

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