Examining the Adoption of Mobile Payment Service: Expectation Confirmation Model with Trust

2021 ◽  
Author(s):  
Albertus Dwiyoga Widiantoro ◽  
FX Hendra Prasetya ◽  
Bernardinus Harnadi
Keyword(s):  
Mobile Payment ◽  
Service Expectation ◽  
Expectation Confirmation

scholarly journals Understanding Mobile Payment Service Continuous Use Intention: An Expectation - Confirmation Model and Inertia

2017 ◽  
Vol 21 (3) ◽  
pp. 78 ◽  
Author(s):  
Moungho Park ◽  
Jaehyeon Jun ◽  
Heejun Park
Keyword(s):  
South Korea ◽  
Structural Equation ◽  
Age Groups ◽  
Equation Model ◽  
Perceived Usefulness ◽  
Mobile Payment ◽  
Actual Behavior ◽  
Consumer Age ◽  
Continuous Use ◽  
Expectation Confirmation

<p><strong>Purpose:</strong> With significant interest in mobile payment service(MPS), the amount of research on MPS has increased. However, prior studies have focused on users’ first use adoption of MPS. Considering the length of time that has passed since MPSs were first introduced, it has become necessary to investigate usres’ continuous use intentions of MPS. Therefore, in this research, we aim to verify which factors are influensive on continuous use intention of MPS.</p><p><strong>Methodology/Approach:</strong> To achieve purpose, we adopt the expectation-confirmation model(ECM) and inertia. Also, we arranged our research in South Korea where has well developed market of MPS. We applied structural equation model to verify the hypothesis and conducted a survey on consumer who had an experiecne with MPS before.</p><p><strong>Findings:</strong> The findings of this study highlight that importance of perceived usefulness. In this research, percieved usefulness have a significant effect on satisfaction and continuous use intention. Also, our findings emphasize the significant effect of inertia on the continuous use intention of an MPS. These findings have somethig in common with previous researches.</p><p><strong>Research Limitation/implication:</strong> Because young user constitutes the majority of the respondents, generalizing the finding to individuals of all ages is difficult. Further, we only colledcted sample data form MPS usres in South Korea. Consumer perceptions and therir effects on intention may differ from culture to culture. The robustness of these results may be enhanced by replicating the study across various cultures and multiple consumer age groups. Also, because the previous study which is verifying effect of ECM on MPS is scant, theoretical basis seemed not that much robust. On this study, we struggle to build relationship adapting Inforamtion System (IS) context to MPS environment. On the further study, we expect additional reseraches which are using ECM on various IS environment.</p><strong>Originality/Value of paper:</strong> This paper is an early research verfiying influencial factors on continuous use intention of MPS. This attempts and research of findings enable to offer timely advice to manager of MPS. Also, we struggle to apply concept of inertia to MPS environment to reflect more actual behavior of consumers.

Post-adoption Behaviors of Users in Mobile Payment Application

2020 ◽  
Vol 22 (1) ◽  
pp. 29-48
Author(s):  
Siling Zhang ◽  
Hag-Min Kim
Keyword(s):  
Mobile Payment

An Intention of Consistent Use of Sport O2O Service App Based on Expectation-Confirmation Model

2018 ◽  
Vol 57 (2) ◽  
pp. 195-212 ◽  
Author(s):  
Hyung Chul Joo ◽  
Jong Hee Kim ◽  
Hyung Il Kwon
Keyword(s):  
Expectation Confirmation

The use of statistical methods in the analysis of mobile payment market in Poland

2020 ◽  
Vol 3 (2) ◽  
pp. 45-50
Author(s):  
Artur Borcuch
Keyword(s):  
Economic Growth ◽  
Economic Activity ◽  
Initial Phase ◽  
Positive Impact ◽  
Ease Of Use ◽  
Mobile Payment ◽  
Human History ◽  
Payment Systems ◽  
Mobile Payments ◽  
Payment Instruments

Payments are an inherent element of economic activity (León and Ortega 2018). However, the evolution of payment instruments and the way individuals and businesses make daily payments has undergone enormous change in human history, particularly due to main innovations in payment systems in last decades (Gandhi 2016). The last innovation in payment system concerns mobile payment. The development of mobile payments market can have a positive impact on economic growth (Leon and Rodriguez 2012). Although the Polish market of mobile payments is in the initial phase of development, it is one of the pioneering and leading in Europe and globally. The main purpose of this article is to analyze, which feature (convenience, speed, availability, ease of use, safety) of mobile payments could be the most important for users from Poland.

The Cardless and Cashless Future: The Rise of Mobile Payment

2020 ◽  
Author(s):  
Kejia Hu ◽  
Shuai Ling ◽  
Shoufeng Ma ◽  
Sriram Venkataraman
Keyword(s):  
Mobile Payment

The Real Impact of FinTech: Evidence from Mobile Payment Technology

2020 ◽  
Author(s):  
Sumit Agarwal ◽  
Wenlan Qian ◽  
Yuan Ren ◽  
Hsin-Tien Tsai ◽  
Bernard Yin Yeung
Keyword(s):  
Mobile Payment ◽  
The Real

scholarly journals Panel Econometric Analysis on Mobile Payment Transactions and Traditional Banks Effort toward Financial Accessibility in Sub-Sahara Africa

2020 ◽  
Vol 12 (3) ◽  
pp. 895 ◽  
Author(s):  
Cephas Paa Kwasi Coffie ◽  
Hongjiang Zhao ◽  
Isaac Adjei Mensah
Keyword(s):  
Time Series Data ◽  
Unit Root Test ◽  
Panel Cointegration ◽  
Ordinary Least Squares ◽  
Sustainable Growth ◽  
Series Data ◽  
Mobile Payment ◽  
Cross Sectional ◽  
Mobile Payments ◽  
Long Run

The financial landscape of sub-Sahara Africa is undergoing major changes due to the advent of FinTech, which has seen mobile payments boom in the region. This paper examines the salient role of mobile payments in traditional banks’ drive toward financial accessibility in sub-Sahara Africa by using panel econometric approaches that consider the issues of independencies among cross-sectional residuals. Using data from the World Development Index (WDI) 2011–2017 on 11 countries in the region, empirical results from cross-sectional dependence (CD) tests, panel unit root test, panel cointegration test, and the fully modified ordinary least squares (FMOLS) approach indicates that (i) the panel time series data are cross-sectionally independent, (ii) the variables have the same order of integration and are cointegrated, and (iii) growth in mobile payment transactions had a significant positive relationship with formal account ownership, the number of ATMs, and number of new bank branches in the long-run. The paper therefore confirms that the institutional structure of traditional banks that makes them competitive, irrespective of emerging disruptive technologies, has stimulated overall financial accessibility in the region leading to overall sustainable growth in the financial sector. We conclude the paper with feasible policy suggestions.

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