An Empirical Study of Factors Affecting China's Regional Service Industry Development

Author(s):  
Xin Zhu ◽  
Xinjian Shen
2013 ◽  
Vol 380-384 ◽  
pp. 4574-4578
Author(s):  
Zhen Xiu Mo ◽  
Cui Li ◽  
Xu Chen

From the perspective of generalized virtual economy, considering physical factors and non-physical factors that affect the development of service industry, a system including three terms and 14 indicators is built to evaluate the development of service industry. With K-means clustering, multiple regression and other methods, an empirical study on the factors that affect the development of regional service industry in Sichuan province is conducted. It is derived that the development of regional service industry is mainly pulled by physical factors and the impact of non-physical factors is increasing. Meanwhile, the impact factors of every region are different and the corresponding policies should be adapted.


Author(s):  
Do Huy Thuong ◽  
Nguyen Thi Phuong Hong

Improving the quality in order to keep up with the trend in the world is the vital task of training institutions today. Training institutions need to grasp market needs and satisfy the requirements of customers - learners. Nadiri, H., Kandampully, J & Hussain, K. (2009) argue that the managers in education need to apply market strategies that are being used by manufacturing and business enterprises and need to be aware that the role of training institutions is a service industry which is responsible for satisfying learner needs (Elliott & Shin, 2002). Currently, there have been many researches on students’ satisfaction. However, each research has its own objectives and is conducted on different scales. This study is implemented to provide information about the factors affecting master students’ satisfaction with the training service at VNU School of Interdisciplinary Studies (VNU SIS). Through it, the research offers a number of solutions to improving the satisfaction level of the master students at VNU SIS in the coming time.


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