Making a Business Case for the Human Factors Programs in Aviation Maintenance

2000 ◽  
Vol 44 (22) ◽  
pp. 767-770 ◽  
Author(s):  
Manoj S. Patankar ◽  
James C. Taylor
Keyword(s):  
Human Factors ◽  
Airline Industry ◽  
Return On Investment ◽  
Training Programs ◽  
Business Plan ◽  
Business Case ◽  
Financial Success ◽  
Aviation Maintenance ◽  
Maintenance Personnel

A growing challenge to the developers of human factors training programs today is that of financial justification. Most aviation maintenance personnel in the airline industry are aware of human factors issues; however, supervisors and managers continue to be challenged to make a business case for their human factors programs. This paper presents a model for the development of an integrated human factors business plan with return-on-investment calculations. Organizations that have already conducted the training, will find the return-on-investment calculations useful to measure the financial success of their training efforts.

A Human Factors Guide for Aviation Maintenance

1993 ◽  
Vol 37 (1) ◽  
pp. 30-33 ◽  
Author(s):  
James F. Parker
Keyword(s):  
Human Factors ◽  
Federal Aviation Administration ◽  
Job Design ◽  
User Preferences ◽  
Aviation Maintenance ◽  
Air Carrier ◽  
Safety Considerations ◽  
Maintenance Personnel ◽  
Economic Considerations ◽  
Selection Of

Safety considerations require that air carrier maintenance be of the highest quality and essentially error-free. Economic considerations require that maintenance activities be as efficient as possible. Success in meeting both safety and economic goals depends on the performance of those working in the aviation maintenance community. A human factors guide can be of value in supporting and enhancing the performance of aviation maintenance personnel. One end product of the Federal Aviation Administration (FAA) program on “Human Factors in Aviation Maintenance” is a guidebook presenting human factors information oriented specifically toward the air carrier maintenance workforce. The Human Factors Guide presents established principles of job design and work. Coverage is broad and includes a variety of topics considered important in determining maintenance effectiveness and in the control of maintenance error. The preparation of the Human Factors Guide was done in a manner to ensure that needs of users were addressed. Size and format were selected in terms of user preferences. Information obtained through a series of FAA-sponsored human factors meetings plus that gained from a survey of maintenance personnel guided both the selection of topics and the presentation of materials.

Human Factors Training for Aviation Maintenance Personnel

1997 ◽  
Vol 41 (2) ◽  
pp. 1168-1171 ◽  
Author(s):  
William B. Johnson
Keyword(s):  
Human Factors ◽  
Aviation Industry ◽  
Aviation Maintenance ◽  
Course Offerings ◽  
Training Courses ◽  
Course Length ◽  
Maintenance Personnel

There is a growing awareness within the aviation industry that new levels of safety and efficiency can be achieved through attention to the human factors in maintenance. The result is that many airlines are creating human factors training courses for maintenance personnel. At the same time there is an increasing number of consultants offering human factors courses. This paper discusses the growing demand and rationale for training related to human factors in maintenance. The paper describes various course offerings — content, instructor qualifications, course length — and experiences of the author as a provider of maintenance human factors training.

Using Participatory Ergonomics to Design and Evaluate Human Factors Training Programs in Aviation Maintenance Operations Envrionments

2000 ◽  
Vol 44 (12) ◽  
pp. 2-692-2-695 ◽  
Author(s):  
Michelle M. Robertson
Keyword(s):  
Resource Management ◽  
Human Factors ◽  
Training Programs ◽  
Evaluation Model ◽  
Management Training ◽  
Participatory Approach ◽  
Systematic Evaluation ◽  
Participatory Ergonomics ◽  
Aviation Maintenance ◽  
Maintenance Resource Management

Case studies where a participatory approach was used to design, implement and evaluate human factors training programs within in aviation maintenance operations environment is presented in this paper. A systematic evaluation model with five levels of training effectiveness measures was used to measure the effects of two human factors, maintenance resource management training programs. Positive gains from participatory ergonomics related to these human factors training programs are given.

Human factors training in aviation maintenance: Impact on incident rates

2010 ◽  
Author(s):  
Rosemarie Reynolds ◽  
Elizabeth Blickensderfer ◽  
Adria Martin ◽  
Kevin Rossignon ◽  
Vaida Maleski
Keyword(s):  
Human Factors ◽  
Aviation Maintenance ◽  
Incident Rates

Are Human Factors Students Prepared for Careers in User Experience Research? A Survey of Predicted and Actual Skill Utilization

2017 ◽  
Vol 61 (1) ◽  
pp. 1101-1105 ◽  
Author(s):  
Christian A. Gonzalez ◽  
Melissa A. Smith ◽  
Robert J. Youmans
Keyword(s):  
Human Factors ◽  
User Experience ◽  
Training Programs ◽  
Student Expectations ◽  
Skill Utilization ◽  
Attractive Option ◽  
Survey Results

User Experience Research (UXR) is a growing field and an attractive option for HF students post-graduation. However, previous research has shown that HF students do not feel prepared for careers in UXR. The goal of this work was to gather information about student expectations about what they imagine that they might actually spend time doing if they were to become a UXR professional, and then to compare those expectations to reality, i.e., how UXR professionals actually spend their time. Survey results revealed some differences between student estimates and professional reports of skill frequency, and an overestimate the frequency with which students would utilize UXR skills in general. As a result, students lack discrimination to identify which skills are actually most important, i.e. delivering research communications and interviewing. Implications for students and recommendations for future training programs are discussed.

Tools for Human Performance Enhancement in Aviation Maintenance

1995 ◽  
Vol 39 (1) ◽  
pp. 60-60
Author(s):  
William B. Johnson
Keyword(s):  
Human Factors ◽  
Research Program ◽  
Human Performance ◽  
Performance Enhancement ◽  
Federal Aviation Administration ◽  
Cd Rom ◽  
Aviation Maintenance ◽  
Multi Media ◽  
Maintenance And Inspection ◽  
The Right

Human Factors and ergonomics professionals are often asked to “show” how their research has affected on-the-job human performance. They are asked to show measurable changes in human effectiveness and efficiency at work. There is always the demand for HF&E researchers to create procedures and tools that can guide non-human factors personnel to make the “right” human-centered decisions. This symposium will show and distribute such tools that have been designed and tested in an aviation maintenance environment. For over six years now, the Federal Aviation Administration Office of Aviation Medicine has conducted an extensive research program centered on human factors in aviation maintenance and inspection. The research program has earned a reputation of demonstrating a “hands-on” understanding of aviation maintenance and maintaining a close working relationship with all segments of the industry. The symposium will begin with an overview of FAA-sponsored research results applied to aviation maintenance and safety over the past six years. In the second paper the Human Factors Guide for Aviation Maintenance, completed in 1995, will be described. The third presentation will demonstrate a CD-ROM version of the Guide. The presentation shall also discuss human-computer interface issues pertinent to developing interactive multi-media information systems. The final presentation will show a multi-media software package to conduct ergonomics audits in a variety of industrial environments. The system has evolved from three years of ergonomics audit research in aviation maintenance workplaces. Each of the session presentations will demonstrate and distribute HF&E tools to session attendees.

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