scholarly journals Change Management System (CMS) Evaluation: A Case Study in a Multinational Manufacturing Company in Malaysia

2020 ◽  
Author(s):  
S. Sarifah Radiah Shariff ◽  
K. N. M. Nasir Nasir ◽  
Noor Asiah Ramli ◽  
Siti Meriam Zahari
Keyword(s):  
Monte Carlo Simulation ◽  
Change Management ◽  
Cycle Time ◽  
Change Process ◽  
Management System ◽  
Effectiveness Measure ◽  
Manufacturing Company ◽  
External Forces ◽  
A Company

Changes can be defined as modification of the form, fit or function of an object such as a process or a product. Changes can be positive or negative but in general, making changes show that a company is progressing and improving. A company can choose to take initiative to change or just wait for external forces depending on its necessity or requirement. In some cases, change is not favourable unless it is really necessary as it involves time and money as well as other resources. Due to this, a good change management is necessary so that changes can be monitored effectively. A dynamic and timely change management is important in order to ensure that the company does not fall behind in being competitive in the industry. This study focuses on the evaluation of the change management system in a manufacturing company. Focus is given to the measurement of the change process which has been agreed to be due to cycle time in which an ideal cycle time for the change process is simulated. Based on Monte Carlo simulation, it is figured that the overall cycle time can be improved by 35%. At the same time, other effectiveness measure is also identified to improve the management system of the company.

Design and Evaluation of Usable Systems

2002 ◽  
Vol 46 (3) ◽  
pp. 367-371
Author(s):  
John F. McGrew
Keyword(s):  
Genetic Algorithm ◽  
Change Management ◽  
Management System ◽  
Design Method ◽  
The Other ◽  
Design Team ◽  
Style Analysis ◽  
Decision Style ◽  
Parallel Design

This paper discusses a case study of a design and evaluation of a change management system at a large Telecommunications Corporation. The design and evaluation were done using the facilitated genetic algorithm (a parallel design method) and user decision style analysis. During the facilitated genetic algorithm the design team followed the procedure of the genetic algorithm. Usability was evaluated by applying user decision style analysis to the designed system. The design is compared with an existing system and with one designed by an analyst. The change management system designed by the facilitated genetic algorithm took less time to design and decision style analysis indicated it would be easier to use than the other two systems.

scholarly journals Manufatura enxuta em um fabricante de produtos hospitalares: implantação e avaliação na percepção dos gestores

2019 ◽  
Vol 12 (1) ◽  
pp. 88
Author(s):  
Rogério Da Silva Nunes ◽  
Alessandra De Linhares Jacobsen ◽  
Rodrigo Dos Santos Cardoso
Keyword(s):  
Change Management ◽  
Behavioral Change ◽  
Lean Manufacturing ◽  
Implementation Process ◽  
Readiness For Change ◽  
Current Case ◽  
Medical Products ◽  
Increase Productivity ◽  
A Company

The use of lean production in organizations, which aims to broaden your results using fewer resources, that is, to increase productivity producing essentially necessary and eliminating what does not add value to clients, requires actions that include mapping of success environments and organization's readiness for change management. Hence we have the current case study, descriptive, which presents the implementation of lean manufacturing in the textile plant in Blumenau (Santa Catarina) that manufactures medical products from a company with three manufacturing units. Next, there were interviews with thirteen managers and staff who participated in the lean manufacturing implementation process in the unit in focus. As a result, we identified that the requirements and preparations for the deployment mentioned are directed to a behavioral change that includes preparation of leadership, aligned with the organization's strategy, which needs to be deployed to all areas. Also featured are the stages of implementation and attempts to institutionalize the environment provided by the principles of lean manufacturing. It concludes with the identification of categories of analysis for the changes arising from the aforementioned deployment.

The Crown Prince Court’s Training and Career Development section: managing training for its employees

2020 ◽  
Vol 10 (1) ◽  
pp. 1-16
Author(s):  
Alya Ateeq Al Remeithi ◽  
Syed Zamberi Ahmad
Keyword(s):  
Career Development ◽  
Change Management ◽  
Change Process ◽  
Online Courses ◽  
Development Program ◽  
Training And Development ◽  
Content Type ◽  
Employee Resistance ◽  
Crown Prince

Learning outcomes This case study focuses on change management and employee resistance when implementing a new initiative. The case may be helpful to students to clarify their understanding of the following: the importance of employee involvement in the change management process in the government sector. Understand how to help employees to deal with change more effectively, maintaining their commitment and bringing them successfully through the change. Understand the importance of communication during the change process. Successful approaches used when implementing change, such as the Lewin model and Kotter 8. The obstacles to change, including resistance and adverse reactions to change and connecting employees, as well as the causes of resistance when implementing a change. Case overview/synopsis The Crown Prince’s Court is an independent government entity established in 1971, providing support to the Crown Prince of Abu Dhabi with the help of almost 300 employees. The Training and Career Development subsection headed by Sumaya Al Saedi decided to initiate an online training and development program for employees. Given that national service, maternity leave and emergency leave had led to working pressure and less training and development for the employees, Sumaya and her team realized that few employees were registering for the course and few of those that did register actually completed their course. Several causes were identified that had led to employees avoiding the online courses. Work pressure and technical issues were among the most salient reasons that kept registered employees from completing the course. The lack of policies at an institutional level to aid changes in training structures reduced the number of employees who felt that they could register for the courses. Therefore, Sumaya and her team had to decide how to attract their employees to online courses and how to support them. Complexity academic level This case study was written for Change Management courses in Bachelor of Business Administration programs. This case examines employee resistance to change when implementing a new system. It can, therefore, be used for undergraduate-level courses. As it concerns employees during the implementation of changes, this case study can be used to help students develop their planning and implementation skills. By focusing on internal departmental challenges, students are introduced to the change process of implementing an initiative and how to deal with employees in the organization. Supplementary materials Teaching Notes are available for educators only. Subject code CSS 6: Human Resource Management.

scholarly journals Transformational change process in a large corporation – case of a prominent Indian public sector undertaking

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Anu Singh Lather ◽  
Shilpa Jain ◽  
Yogesh Verma
Keyword(s):  
Public Sector ◽  
Change Management ◽  
Change Process ◽  
Transformational Change ◽  
Transformation Process ◽  
Leadership Role ◽  
Content Type ◽  
High Performing ◽  
The Future

Purpose This study aims to discuss what prompted this organization to embark on the journey of transformational change, challenges faced strategies adopted to overcome challenges, leadership role and outcomes. Design/methodology/approach The descriptive approach is used to comprehend the transformational change process in this gigantic public sector undertaking (PSU). To have an idea of the effectiveness of the change process, the pre- and post-change performance of the company was taken into account through collection and analysis of physical and financial parameters. However, focus of this paper is concentrated on the transformation process and its chronological sequence only. Human resource productivity trend and organization development interventions adopted over the years were also observed along with conducting a sentiment analysis of the employees who lived through this entire change process in the organization. Findings The case study describes how this Indian PSU went through the process of transformational change management and leaves the reader to assess the degree and extent of success of the approach and strategy of the company in this regard. There may be many what-if situations and contingencies in this case for readers to explore for suggestions and solutions and finding new possibilities. Originality/value Change management is not a new exercise for the Indian corporate sector. What makes this case unique is the pro-active action initiated by a traditional high-performing and well-protected PSU to anticipate the future challenges and initiate action to overcome these. Change agents must “rewire” the plane while it is flying if the organization hopes to survive and perhaps prosper in the future. This case study is a first-hand account of the change process happening in a gigantic Indian PSU with Maharatna status.

scholarly journals Statistical process control and CAQ systems as a tools assuring quality in the automotive industry

2019 ◽  
Vol 2 (1) ◽  
pp. 336-344
Author(s):  
Łukasz Wiecha ◽  
Grzegorz Ćwikła
Keyword(s):  
Quality Management ◽  
Process Control ◽  
Statistical Process Control ◽  
Automotive Industry ◽  
Management System ◽  
Quality Management System ◽  
Statistical Process ◽  
Assurance System ◽  
A Company

Abstract The aim of the article is to present the case study of implementation of the example CAQ system, which allows to meet the requirements of IATF 16949:2016 and the VDA 6.1 standards in the field of statistical process control (SPC). The foundations of the CAQ systems concept and their specific requirements, especially for companies operating in the automotive industry, for which modern CAQ tools are necessary, in the described case based on the LEAN-QS program, are presented. The article presents the observations and results of the analysis of the operation of the quality assurance system in a company that is a supplier of car parts. One of the modules of the LEAN-QS program was implemented there, which makes it possible to meet the requirements of a certified quality management system. The effectiveness of the presented tool was demonstrated, allowing to meet industry requirements while minimizing resources necessary for supervision and proper implementation of the quality management system process, which in this case is the SPC.

scholarly journals The Determination of Performance Measures by Using a Balanced Scorecard Framework

2019 ◽  
Vol 11 (1) ◽  
pp. 43-56
Author(s):  
Irem Kefe
Keyword(s):  
Balanced Scorecard ◽  
Financial Measures ◽  
The Balanced Scorecard ◽  
Manufacturing Company ◽  
Strategy Map ◽  
Owned Company ◽  
The Relationship ◽  
A Company

Abstract The aim of this study was to determine the contributions of the balanced scorecard (BSC) methods to identify the relationship between the objectives and activities and examine how the BSC should be formed in a manufacturing company. The BSC framework was examined via a case study in a yarn manufacturing company. The activities to be carried out by the company to achieve its objectives and how the appropriate measures are determined in evaluating the contribution of the activities to the achievement of objectives are explained under the BSC approach. The BSC implementation and adaptation have facilitated in a family owned company because of its fast decision-making process. Objectives are made clear in accordance with the company’s strategy and causal relationship between objectives and activities are linked by the strategy map. The BSC implementation shows that financial measures are not enough to evaluate the effects of all the activities on the objectives in a company. The cooperation between departments in the company and the efficiency of corporation meetings increases. The meetings have become more result-oriented due to clarifying objectives and responsibility of individual levels.

E-Service and Organizational Change

2011 ◽  
Vol 9 (3) ◽  
pp. 39-51 ◽  
Author(s):  
Chorng-Shyong Ong ◽  
Shang-Wei Wang
Keyword(s):  
Organizational Change ◽  
Service Quality ◽  
Change Management ◽  
Dynamic Process ◽  
Change Process ◽  
Management Tool ◽  
Management Model ◽  
Relevant Research ◽  
Stage Change

The pervasiveness of e-services offers organizations a new way to serve and engage their customers. Organizational change issues must be recognized and addressed to increase service quality and satisfaction of e-service. However, relevant research is limited. In this paper, the authors conduct a longitudinal in-depth case study of a successful e-service-induced governmental transformation and propose a three-stage change management model. First, the authors reveal the dynamic process of the e-service-induced organizational change. Second, the authors explicitly identify the role and influence of ICTs and customers in the change process, which is important in studying e-service-induced organizational change due to the boundary nature of e-service. Lastly, their three-stage change management model acknowledges the improvisational and technochange process of the e-service-induced change and can be used either as a theoretical framework or a practical management tool.

Sign in / Sign up

Export Citation Format

Share Document