scholarly journals Large Event Security - A Case Study of Spokane Events, WA

2021 ◽  
Vol 4 (1) ◽  
pp. 43-56
Author(s):  
Angela Senter ◽  
Mark Beattie ◽  
Demi Deng
Keyword(s):  
Large Scale ◽  
Event Management ◽  
The Public ◽  
Boston Marathon Bombing ◽  
Service Staff ◽  
Guest Satisfaction ◽  
Boston Marathon ◽  
Leadership Decisions ◽  
Martin Luther King

Large event security has become increasingly complex over the past 20 years. Security incidents have included headline tragedies such as the Las Vegas shooting in 2017 and the Boston Marathon bombing in 2013. Spokane, Washington, has been no exception to the need to enhance guest security for large-scale events, as evidenced by the Hoopfest gang-related shooting in 2010 and the Martin Luther King Jr. Day bombing attempt in 2011. Balancing the interests of stakeholders has become challenging for event management professionals in both planning and operations phases. Security strategies and trainings designed for security and guest service staff are critical for the success of new protocols. Transparent communication to the public is crucial for the event's success and the guarantee of guest satisfaction. This case study aims to document the leadership decisions made to enhance security for large-scale events held in Downtown Spokane and the Spokane Arena. Focusing on several tipping points, the leadership decisions and implementation are chronicled as a case study, along with the decisions and protocols that continue to influence large event security in the Spokane area. This study will benefit other event planners and venues as they face security system upgrades, protocols, and implementation.

Extending the Information-Processing View of Coordination in Public Sector Crisis Response

2012 ◽  
pp. 326-345
Author(s):  
Rafael A. Gonzalez ◽  
Alexander Verbraeck ◽  
Ajantha Dahanayake
Keyword(s):  
Information Processing ◽  
Public Sector ◽  
Communication Technology ◽  
Large Scale ◽  
Crisis Response ◽  
Public Agencies ◽  
The Public ◽  
Information And Communication ◽  
Emergent Coordination

Coordinating the response of multiple public agencies to a large-scale crisis is a challenge that has been studied predominantly according to the information-processing view. In this paper, the authors extend this view with the notion of emergence giving special attention to information and communication technology (ICT). The extended framework is applied in a case study of crisis response exercises in the public sector. The findings suggest that current practices concentrate on standards and hierarchy, but mutual adjustment and emergent coordination also occur and are susceptible to analysis and equally relevant to understand coordination practices. In addition, ICT can provide information processing capabilities needed for coordination but may also create information processing needs by increasing the volume of data and the interconnectedness of responders. Applying the extended framework improves the understanding of coordination and forms the basis for its future use in designing ICT to support coordination in crisis response and e-government.

Extending the Information-Processing View of Coordination in Public Sector Crisis Response

2010 ◽  
Vol 6 (4) ◽  
pp. 25-44 ◽  
Author(s):  
Rafael A. Gonzalez ◽  
Alexander Verbraeck ◽  
Ajantha Dahanayake
Keyword(s):  
Information Processing ◽  
Public Sector ◽  
Communication Technology ◽  
Large Scale ◽  
Crisis Response ◽  
Public Agencies ◽  
The Public ◽  
Information And Communication ◽  
Emergent Coordination

Coordinating the response of multiple public agencies to a large-scale crisis is a challenge that has been studied predominantly according to the information-processing view. In this paper, the authors extend this view with the notion of emergence giving special attention to information and communication technology (ICT). The extended framework is applied in a case study of crisis response exercises in the public sector. The findings suggest that current practices concentrate on standards and hierarchy, but mutual adjustment and emergent coordination also occur and are susceptible to analysis and equally relevant to understand coordination practices. In addition, ICT can provide information processing capabilities needed for coordination but may also create information processing needs by increasing the volume of data and the interconnectedness of responders. Applying the extended framework improves the understanding of coordination and forms the basis for its future use in designing ICT to support coordination in crisis response and e-government.

Crowdsourcing Investigations

2014 ◽  
Vol 6 (4) ◽  
pp. 60-75 ◽  
Author(s):  
Andrea H. Tapia ◽  
Nicolas J. LaLone
Keyword(s):  
Public Opinion ◽  
Sentiment Analysis ◽  
Ethical Dilemmas ◽  
The Internet ◽  
Social Approval ◽  
Online Groups ◽  
The Public ◽  
Large Numbers ◽  
Boston Marathon Bombing ◽  
Boston Marathon

In this paper the authors illustrate the ethical dilemmas that arise when large public investigations in a crisis are crowdsourced. The authors focus the variations in public opinion concerning the actions of two online groups during the immediate aftermath of the Boston Marathon Bombing. These groups collected and organized relief for victims, collected photos and videos taken of the bombing scene and created online mechanisms for the sharing and analysis of images collected online. They also used their large numbers and the affordances of the Internet to produce an answer to the question, “who was the perpetrator, and what kind of bomb was used?” The authors view their actions through public opinion, through sampling Twitter and applying a sentiment analysis to this data. They use this tool to pinpoint moments during the crisis investigation when the public became either more positively or negatively inclined toward the actions of the online publics. The authors use this as a surrogate, or proxy, for social approval or disapproval of their actions, which exposes large swings in public emotion as ethical lines are crossed by online publics.

Turning New Public Management theory into reality: Performative struggle during a large scale planning process

2017 ◽  
Vol 35 (7) ◽  
pp. 1264-1284 ◽  
Author(s):  
Sander Merkus ◽  
Marcel Veenswijk
Keyword(s):  
Public Management ◽  
Large Scale ◽  
New Public Management ◽  
Planning Process ◽  
Organization Studies ◽  
Public Governance ◽  
The Public ◽  
New Public ◽  
The Will

Within the literature of governance and policy making in the context of planning, the notion of performativity is specifically conceptualized as the self-fulfilling property of performances – such as story-telling – that shape public reality. One specific stream of performativity researchers – dominant in the realm of organization studies – focuses on the enactment of academic theory into reality. We contribute to this idea of bringing theory into being by conceptualizing purposive performative agents who strive to enact a specific theory in reality. Our paper demonstrates through which mechanisms the theory of New Public Management has shaped the reality of public governance at the will of one powerful performative agent. Using a perspective based on performative struggle, our interpretative case study – focused on a large policy process – exhibits how New Public Management doctrine gains influence at the expense of other public management theories. In conclusion, we claim that our findings offer a potential perspective for understanding through which dynamics certain agents aim to shape the public realm in alignment with their preferred theoretical propositions.

scholarly journals Information Systems for Large-Scale Event Management: A Case Study

2012 ◽  
pp. 15-44
Author(s):  
Boon-Yuen Ng ◽  
◽  
Atreyi Kankanhalli ◽  
Keyword(s):  
Information Systems ◽  
Large Scale ◽  
Event Management

Crowdsourcing Investigations

Crowdsourcing ◽  
2019 ◽  
pp. 1433-1450
Author(s):  
Andrea H. Tapia ◽  
Nicolas J. LaLone
Keyword(s):  
Public Opinion ◽  
Sentiment Analysis ◽  
Ethical Dilemmas ◽  
The Internet ◽  
Social Approval ◽  
Online Groups ◽  
The Public ◽  
Large Numbers ◽  
Boston Marathon Bombing ◽  
Boston Marathon

In this paper the authors illustrate the ethical dilemmas that arise when large public investigations in a crisis are crowdsourced. The authors focus the variations in public opinion concerning the actions of two online groups during the immediate aftermath of the Boston Marathon Bombing. These groups collected and organized relief for victims, collected photos and videos taken of the bombing scene and created online mechanisms for the sharing and analysis of images collected online. They also used their large numbers and the affordances of the Internet to produce an answer to the question, “who was the perpetrator, and what kind of bomb was used?” The authors view their actions through public opinion, through sampling Twitter and applying a sentiment analysis to this data. They use this tool to pinpoint moments during the crisis investigation when the public became either more positively or negatively inclined toward the actions of the online publics. The authors use this as a surrogate, or proxy, for social approval or disapproval of their actions, which exposes large swings in public emotion as ethical lines are crossed by online publics.

scholarly journals ‘The Kāpiti Distressway’: A Sociological Case Study of Public Involvement in a Socio-Technical Controversy

2021 ◽  
Author(s):  
◽  
Morgan Jasper Hamlin
Keyword(s):  
Public Participation ◽  
Large Scale ◽  
Public Involvement ◽  
Planning Process ◽  
Science And Technology ◽  
Object Oriented ◽  
The Public ◽  
Study Approach ◽  
National Significance

<p>This thesis examines public involvement in socio-technical controversies from a sociological perspective. Public engagement in science and technology is becoming increasingly important in societies where citizens are asked, and expected, to be involved with issues that have been dominated by experts. In New Zealand, a contemporary example of public participation in science and technology is the large-scale road building programme called the Roads of National Significance. The central aim of this thesis is to understand how the public engage with and create meaningful evaluations of complex issues that are associated with expert-driven politics and top-down decision-making processes. I examine the public’s involvement in the Kāpiti expressway project by discussing how locally-based groups evaluated and publicised it as an object of concern. Specifically, I investigate the demonstration and visual imagery technologies that were utilised to publicise the expressway as a public matter. I then explore how opponents translated their concerns with the environmental, political, and social aspects of the project as legal and technical issues. The second aim of this thesis is to contribute to the material turn in the human sciences by engaging with object-oriented (Barry, 2013; Latour, 2005a; Marres & Lezaun, 2011) and socio-cultural (Boltanski & Thévenot, 2006) approaches to public involvement in socio-technical controversies. The role that technologies play in materialising public participation and re-presenting the Kāpiti expressway project as an object of concern are examined. However, to create a dialogue between object-oriented and socio-cultural approaches to public dispute, I investigate the technologies of justification and criticism, and the cultural modes of evaluation that qualify people and things within moral vocabularies. I argue that the public were obliged to re-present the Kāpiti expressway as an object of concern by demonstrating how their personal objections were relevant to the legal and technical aspects of the project. A range of technological devices enabled local groups to evaluate the project during the early planning stages of the project, but convincing decision-makers to reject the expressway involved the difficult task of critiquing the planning process, and enrolling allies. This thesis uses a qualitative, case study approach to socio-technical controversies. I use interviews, qualitative observations, and documentary methods to examine the actions of locally-based groups and the modes of evaluation used to challenge the Kāpiti expressway project.</p>

Risk in Partnerships Involving Information Systems Development

2011 ◽  
pp. 316-327
Author(s):  
G. Harindranath ◽  
John A. A. Sillince
Keyword(s):  
Information Systems ◽  
Healthcare Service ◽  
Large Scale ◽  
Systems Development ◽  
Information Systems Development ◽  
The Public ◽  
The United Kingdom ◽  
New Information ◽  
New Form

This is a case study of a US$ 30 million project to establish a new form of rapid healthcare service delivery within the context of a highly politicised National Health Service Hospital (NHS) Trust in the United Kingdom (UK). This project involved large-scale redesign of long-established healthcare procedures and the development of sophisticated new information systems (IS) through a unique partnership between the public sector (the UKs NHS) and a number of private sector companies (a software developer, a facilities manager, a hardware vendor and a builder). The case study concentrates on, what is often, one of the more important determinants of the success or failure of such partnerships involved in information systems development, i.e. risk.

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