A Methodology to Satisfy Key Performance Indicators for Successful ERP Implementation in Small and Medium Enterprises

Author(s):  
Saraswati Jituri
Author(s):  
Michael P. Brundage ◽  
K. C. Morris ◽  
Thurston Sexton ◽  
Sascha Moccozet ◽  
Michael Hoffman

Maintenance management for manufacturing is a crucial activity for improving productivity within a facility. Within this process, maintenance work orders (MWOs) are used when tracking and solving any maintenance–related issue. The MWOs often capture the problem, the solution, at what machine the problem occurred, who solved the problem, when the problem occurred, and other information. These MWOs are manually written by maintenance technicians, entered into a database, or recorded directly into maintenance management software. Technicians often describe or record information informally — or do not record it at all — leading to inconsistencies and/or inaccuracies in the data. This paper outlines maintenance key performance indicators (KPIs), developed using MWOs, that show why consistent and accurate data collection is important for maintenance decision making. The maintenance data, or “elements,” and their corresponding KPIs are derived from MWOs from real manufacturers (large manufacturers and small and medium enterprises). While all elements or KPIs are not recorded by every manufacturer, the guideline provided here outlines the elements necessary to calculate specific KPIs. These examples are developed to aid in common maintenance decisions.


2020 ◽  
Vol 12 (14) ◽  
pp. 5687 ◽  
Author(s):  
Edward Kassem ◽  
Oldrich Trenz

Sustainability assessment is a mainstream business activity that demonstrates the link between the organization’s strategy for and commitment to a sustainable global economy, and the prevention of economic crises. Small- and medium-sized businesses/enterprises (SMBs/SMEs) have significant effects on the European economy. However, because of a lot of restriction factors, like business risk, the high expenses of data collection and management, and the lack of resources, sustainability reporting is considered a superfluous and burdensome activity for them. The aim of this research is to propose an automated, comprehensive and simplified system for the sustainability assessment of SMEs. This system is achieved by implementing three main phases. The first phase includes key performance indicators design, which starts with the identification of various key performance indicators for comprehensive sustainability assessment, and ends with proposing an optimal set of KPIs (Key Performance Indicators) that can encompass long-term issues and be applicable to SMEs in the EU. The second phase involves a new comprehensive method of sustainability assessment for all KPIs designed in the first phase. Therefore, a multi-criteria model, which involves four main pillars of sustainability assessment (economic, environmental, social and governance), is proposed. It gives different enterprises the ability to verify and compare their efficiency and sustainability with other companies within the same sector in an almost automated manner. In the final phase, a simple and an automated information system (WEBRIS), which provides a suitable environment for SME sustainability reporting, is developed. Finally, this system is verified in a case study of the Czech breweries sector.


Author(s):  
Miladin Stefanovic ◽  
Snezana Nestic ◽  
Aleksandar Djordjevic ◽  
Dusan Djurovic ◽  
Ivan Macuzic ◽  
...  

In this article, a novel approach for assessment and ranking of maintenance process indicators as well as maintenance cost indicators and maintenance equipment indicators using the fuzzy sets approach and genetic algorithms is presented. Weight values of these indicators are defined using the experience of decision makers from analyzed small and medium enterprises (total number of 197 persons) and calculated using the fuzzy sets approach. In the second step, a model for ranking and optimization of maintenance performance indicators and small and medium enterprises by using genetic algorithm is presented. The presented approach enables multi-objective optimization of selected key performance indicators in the scope of optimization of maintenance performances. The value of optimization was tested on a group of small and medium enterprises which proved that improvement of maintenance performance could be more significant (or performed at the shorter period of time) if the specific key performance indicators were targeted for improvement. The presented solution could provide identification of strengths and weaknesses (comparing key performance indicators), learning from a leading organization (in prioritization of key performance indicator improvement) and improvement of maintenance performance.


2021 ◽  
Vol 332 ◽  
pp. 04002
Author(s):  
Dini Wahyuni ◽  
Nazaruddin ◽  
Suci Amalia Frastika ◽  
Irwan Budiman

Currently, the Indonesian business world is still dominated by Small and Medium Enterprises (SME). The number of SME has reached more than 26 million businesses, with Sumatera Utara being the province with the fourth largest number of SME in Indonesia. Every SME that produces halal products needs to measure its production performance by considering halal criteria to find out and measure the implementation of Islamic principles in product processing. There are 15 Key Performance Indicators used in measuring performance with SCOR Model and 6 of them are related to halal, namely Halal MUI label, Halal raw material, Order received damage free, Accuracy payment to suppliers, Appropriate in paying salaries, and number of defective products. Final performance of Tempeh SME is 45.94; which shows the performance of SME is still in a marginal condition. Based on the identification with the traffic light system, out of 15 KPIs (Key Performance Indicators) there are 7 KPIs that have a red color which indicates that repairing efforts are needed, namely: meetings with customers, MUI halal labels, number of defective products, flexibility in product manufacturing, equipment life, complain rate, and product replacement time.


2015 ◽  
Vol 74 (1) ◽  
Author(s):  
Norani Nordin ◽  
Ojeniyi Adegoke

Purpose: ERP implementation comes with huge business competitive advantages nevertheless it also has its difficulties and challenges. This paper presents the findings of field work and interview conducted on issues and challenges of ERP implementation on small and medium enterprises (SMEs). It proposes implementation strategies at each of the implementation stages for a successful ERP implementation within SMEs. Design/methodology/approach: The study employed both personal interview and observation methods. Findings: The findings revealed that reengineering (organization and infrastructures), top management commitment, funds, skilled manpower, implementation time and data fill-in were the critical issues and challenges faced by SMEs during ERP implementation. Hence, these factors were identifies as ERP implementation successful factors to be considered by SMEs. Also the study proposed three implementation strategies stages which will enhance successful ERP implementation in the SMEs. Originality/value: This study identified funds, skilled manpower and data fill-in as part of critical factors for successful ERP implementation in SMEs. Therefore, the study was used to generate successful implementation strategies for SMEs. 


2020 ◽  
pp. 1506-1516
Author(s):  
Jessy Nair ◽  
Aarthy Chellasamy

Small and medium-sized enterprises (SMEs) trail large organizations in leveraging IT systems. SMEs are beginning to understand the significance of implementing IT systems like ERP for improving their preparedness in business processes. Hence the objective of this research article is to develop a framework to analyse SME's organizational preparedness for implementing the technology. This research applies a General Morphological Analysis (GMA) framework to explore suitable models and variables for IT change preparedness to realize the benefits of ERP implementation in SMEs. An SMEs drawback in implementing IT tools is specifically due to a lack of knowledge and an acute shortage of resources like investment and manpower. The review of literature in this article using general morphological analysis is novel for ERP implementation in the SME sector. Based on the review of articles, a morphology with a technology organization framework and environment (TOE) framework which evaluates technological, organizational and environment is most adequate to understand the IT readiness for ERP among SMEs.


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