scholarly journals DEVELOPMENT CUSTOMER KNOWLEDGE MANAGEMENT (CKM) MODELS IN PURBALINGGA HOSPITALITY USING SOFT SYSTEMS METHODOLOGY (SSM)

2014 ◽  
Vol 10 (1) ◽  
pp. 1
Author(s):  
Nur Chasanah ◽  
Dana Indra Sensuse ◽  
Jonathan Sofian Lusa
Keyword(s):  
Knowledge Management ◽  
Problem Solving ◽  
National Development ◽  
Soft Systems Methodology ◽  
Systems Methodology ◽  
Soft Systems ◽  
Customer Knowledge ◽  
Existing Problems ◽  
Customer Knowledge Management ◽  
Tourism Sector

Abstract Development of the tourism sector is part of the national development efforts that are being implemented in Indonesia. This research was conducted with the customer to make an overview of knowledge management models to address the existing problems in hospitality in the hospitality Purbalingga as supporting tourism Purbalingga. The model depicts a series of problem-solving activities that result in the hospitality, especially in Purbalingga. This research was action research with methods of Soft Systems Methodology (SSM) with validation using a theoretical approach, expert judgment and user on the object of research. From the research conducted, has produced a model of customer knowledge management in the hospitality tailored to the problems and needs of the hospitality in Purbalingga.

scholarly journals Systems Thinking Using SSM and TRIZ for Stakeholder Engagement in Infrastructure Megaprojects

Systems ◽  
2019 ◽  
Vol 7 (4) ◽  
pp. 48 ◽  
Author(s):  
Ninan ◽  
Phillips ◽  
Sankaran ◽  
Natarajan
Keyword(s):  
Problem Solving ◽  
Stakeholder Engagement ◽  
Soft Systems Methodology ◽  
Systems Methodology ◽  
Soft Systems ◽  
Oral Feedback ◽  
Holistic Approaches ◽  
Multiple Stakeholder ◽  
Innovative Solutions ◽  
Project Data

Infrastructure megaprojects straddle multiple stakeholder boundaries who have an interest in the project and are affected by the project. Multiple papers in the literature stress the need for holistic approaches to stakeholder engagement, as existing approaches only address the concerns of the noisy stakeholders. This research proposes an innovative approach in which Soft Systems Methodology (SSM) is used for understanding stakeholder concerns, complemented by the use of Theory of Inventive Problem Solving (TRIZ) for identifying innovative solutions to address conflicting stakeholder goals. The researchers simulated the stakeholder engagement of the Coimbatore metro rail project, in India, through a workshop setting in a classroom to check the feasibility of this approach for stakeholder engagement. The 15 participants of the workshop were divided into four groups representing different stakeholders of the project. Data was collected through participant observations by the authors and oral feedback from the participants. The results show that while SSM helped to capture the concerns and goals of each stakeholder, TRIZ helped to identify and dissolve conflicts among these goals through innovative solutions. The theoretical, practical and pedagogical contributions are highlighted.

scholarly journals Factors to Foster Organizational Sustainability in Tourism SMEs

2020 ◽  
Vol 12 (20) ◽  
pp. 8657
Author(s):  
Juan E. Núñez-Ríos ◽  
Jacqueline Y. Sánchez-García ◽  
Omar G. Rojas ◽  
Elias Olivares-Benitez
Keyword(s):  
Conceptual Model ◽  
Systems Thinking ◽  
Methodological Approach ◽  
Soft Systems Methodology ◽  
Organizational Sustainability ◽  
Path Modeling ◽  
Organizational Relationships ◽  
Systems Methodology ◽  
Soft Systems ◽  
Tourism Sector

Small and medium-sized tourism companies (SMEs) strongly depend on their collaborators to achieve competitiveness and sustainability. In this sense, these organizations need to identify those factors that help them to use their resources and efforts to achieve the aforementioned goals. This article proposes a model oriented to organizational sustainability in the tourism sector. A systemic approach was adopted to articulate this research; therefore, the soft systems methodology was applied to structure the problem and express a conceptual model that suggests relationships as an alternative solution to the expressed problem. Partial least squares path modeling was applied to statistically validate the relationships expressed in the construct. Results suggest that the relationships proposed in the construct are valid and may promote organizational sustainability. The ideas developed are restricted to the organizational domain and although the results apply in a Mexican context, this potential limitation can be offset by the multi-methodological approach proposed, extending the model’s application to other types of organizations. This study may enable scholars and managers to improve communication and inter-organizational relationships, allowing organizations to focus their strategies and efforts using systems thinking to increase responsiveness and adaptation.

STUDI PENJAJAGAN PENERAPAN KAWASAN KESELAMATAN OPERASI PENERBANGAN BANDARA (Kasus Bandara Cikembar Sukabumi)

2021 ◽  
pp. 541
Author(s):  
Eko Hadi Purwanto ◽  
Rulhendri Rulhendri ◽  
Nurul Chayati
Keyword(s):  
Knowledge Management ◽  
Action Plan ◽  
Construction Project ◽  
Soft Systems Methodology ◽  
Systems Methodology ◽  
Soft Systems

Perwujudan Kawasan Keamanan Operasi Penerbangan (KKOP) Bandara Cikembar membangkitkan multi moda transportasi yang diakselerasi dengan tranformasi digitital antara Simpul Jasa Distribusi (SJD) Kabupaten dan Kota Sukabumi. Asumsi peningkatan fasilitas di SJD berdasarkan evaluasi tanah (alih fungsi), penetapan ulang Area Fokus Konservasi, dan tetap memprioritaskan persil tanah milik pribadi untuk perlindungan dan jaminan sosial budaya dan hukum. Studi Penjajagan (SP) merupakan curah pendapat, atau pengumpulan soft & hard paradigm stakeholder dan shareholder Kabupaten dan Kota Sukabumi. SP penelitian ini sebagai usulan dengan Soft Systems Methodology (SSM). SSM dimulai dengan gambaran berbagai kebijakan dan kenyataan penyelengaraan. Dalam pelayanan publik dan situasi kehidupan (sosial ekonomi). Penelusuran permasalahan dengan Indeks Informasi (II) untuk memicu pertanyaan spesifik tentang kegiatan yang penting dan pasti dan sesuai dengan fakta (kearifan lokal). Hasil penelusuran permasalahan ini dijadikan pengetahuan dengan cara comparation, consequences, connections dan conversation (Knowledge Management/KM 2.0). KM 2.0 memudahkan tata kelola pelayanan publik (governance). Pengetahuan terkait kehidupan sehari-hari dan yang diinginkan secara budaya masyarakat wilayah tersebut (population). Agar Tata Bangunan dan Lingkungan memenuhi kelaikan fungsi dan hemat enerji serta protokol kesehatan, serta keberlanjutan lingkungan hidup wilayah pembanguan bersangkutan dengan alat bantu Streamline Architecture Engineering & Construction Project (AEC project) sebagai action plan pembangunan wilayah. Usulan kerangka kerja sebagai interaksi dan interdependensi antara sosial sistem dan ekosistem wilayah terapan, dengan asumsi Struktur Ruang Wilayah Kabupaten Kota Sukabumi (model n s.d n-1).

scholarly journals Introducing soft systems methodology plus (SSM+): why we need it and what it can contribute

2002 ◽  
Vol 25 (2) ◽  
pp. 191 ◽  
Author(s):  
Jeffrey Braithwaite ◽  
Don Hindle ◽  
Rick Iedema ◽  
Johanna I Westbrook
Keyword(s):  
Health Care ◽  
Problem Solving ◽  
Collaborative Learning ◽  
Economic Restructuring ◽  
Soft Systems Methodology ◽  
Health Care Sector ◽  
Systems Methodology ◽  
Soft Systems ◽  
Intractable Problems ◽  
Systematic Response

There are many complicated and seemingly intractable problems in the health care sector. Past ways to address them have involved political responses, economic restructuring, biomedical and scientific studies, and managerialist or business-oriented tools. Few methods have enabled us to develop a systematic response to problems. Our version of softsystems methodology, SSM+, seems to improve problem solving processes by providing an iterative, staged framework that emphasises collaborative learning and systems redesign involving both technical and cultural fixes.

ZAGROŻENIA DLA BEZPIECZEŃSTWA WIEDZY W RAMACH ZARZĄDZANIA WIEDZĄ KLIENTA

2018 ◽  
pp. 21-28
Author(s):  
Bogusz Mikuła ◽  
Tomasz Stefaniuk
Keyword(s):  
Knowledge Management ◽  
Customer Knowledge ◽  
Customer Knowledge Management

Artykuł podejmuje tematykę zagrożeń dla bezpieczeństwa wiedzy występujących podczas realizacji customer knowledge management (CKM). Ta nowoczesna metoda pozyskiwania wiedzy pozwala wykorzystać potencjał twórczy klientów, gdyż w porównaniu do klasycznego CRM koncentruje się na wiedzy będącej w posiadaniu klienta i jego potencjale do jej wykorzystania w procesie kreowania nowej wiedzy. Niestety, praca z zasobami wiedzy w ramach CKM i wykorzystanie techniki komputerowej w procesach objętych CKM niesie wiele zagrożeń dla przedsiębiorstwa i jego klientów. Zagrożenia dla bezpieczeństwa zasobów wiedzy wynikają już z samego faktu realizacji poszczególnych procesów w ramach CKM (pozyskania wiedzy o kliencie, pozyskania wiedzy od klienta, kreowania wiedzy z klientem, czy przekazania wiedzy klientowi). Także stosowane w ramach CKM narzędzia teleinformatyczne oraz korzystania ze środowiska sieciowego niosą ze sobą większe lub mniejsze możliwości zaistnienia incydentów zagrażających bezpieczeństwu zasobów wiedzy

A SOFT SYSTEMS METHODOLOGY APPROACH TO IMPROVING THE SUPPLY CHAIN OF A CONSTRUCTION PROJECT IN GAUTENG PROVINCE, SOUTH AFRICA

2020 ◽  
Vol 10 (1) ◽  
pp. 86-99
Author(s):  
Lewis Tsuro ◽  
Stan Hardman
Keyword(s):  
South Africa ◽  
Supply Chain ◽  
Construction Project ◽  
Soft Systems Methodology ◽  
Project Planning ◽  
Suitable Model ◽  
Senior Managers ◽  
Good Tool ◽  
Systems Methodology ◽  
Soft Systems

The Soft Systems Methodology (SSM) was developed as a set of tools for identifying and making incremental steps to improve situations with poorly defined causes or solutions. The supply chain forms a key process of any construction project; however, on any given construction site, supply chain inefficiencies could arise from many different avenues. Opinions vary, though, on which of these avenues is more important for increasing supply chain efficiencies; whether any problem even exist across the different aspects of the supply chain; as well as what steps should be taken to resolve them. It was therefore studied, here, whether SSM could be employed as a useful tool to systematically apply in the supply chains of a construction project in South Africa, for understanding and targeting the problematic situations that arise. Following thorough cyclical open-ended interviews with 17 workers, supervisors, foremen, site clerks, senior managers, and the CEO of the principal contractor at a new office park construction project in Rosebank, Johannesburg, and a thematic analysis of the data, SSM was performed to understand the existing challenges, and develop a suitable model for improvement. The study found that SSM was a good tool for understanding the ‘messy’ circumstances surrounding the chosen construction project supply chain, as well as actions that could be taken to improve the supply chain’s efficiency on site. The findings add weight to the argument that SSM could be a good tool for project managers to systematically introduce into their project planning regimens

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