Service Providers’ Behaviour in Light of Developing the Medical Tourism Industry in Malaysia: At the Expense of Local Patients?

2019 ◽  
Vol 4 (11) ◽  
pp. 101
Author(s):  
Herwina Rosnan ◽  
Norzayana Yusof
Keyword(s):  
Medical Tourism ◽  
Central Government ◽  
Service Providers ◽  
Publishing House ◽  
Tourism Industry ◽  
Public Healthcare ◽  
Policy Makers ◽  
International Publishing ◽  
Primary Focus ◽  
Depth Interviews

Despite the concern that medical tourism causes local patients to be neglected, this article attempts to prove the otherwise. Ten in-depth interviews were conducted with doctors and private hospitals that serve medical tourists. Through Atlas.ti version 8, our interviews found that the locals are still the primary focus as medical tourists only take about 10% on average of the total patients in these hospitals. Further, hospitals are bound to Act 586 by the central government. This research suggests for the policy-makers to take the necessary proactive actions in developing the medical tourism industry while simultaneously catering for the locals’ needs.Keywords: Medical Tourism; Local Patients; Public Healthcare; Healthcare EquityeISSN: 2398-4287© 2019. The Authors. Published for AMER ABRA cE-Bsby e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, UniversitiTeknologi MARA, Malaysia.DOI: https://doi.org/10.21834/e-bpj.v4i11.1714

scholarly journals Serving the Medical Tourists in Malaysia: Are local patients being put the second?

2020 ◽  
Vol 5 (15) ◽  
pp. 43-55
Author(s):  
Norzayana Yusof ◽  
Herwina Rosnan
Keyword(s):  
Medical Tourism ◽  
Publishing House ◽  
Tourism Industry ◽  
Public Healthcare ◽  
Private Hospitals ◽  
Policy Makers ◽  
International Publishing ◽  
Primary Focus ◽  
Depth Interviews ◽  
Open Access Article

Despite the concern that local patients are being put the second, this article attempts to prove the otherwise. Ten in-depth interviews were conducted with a government division, medical doctors, and private hospitals serving medical tourists. Through Atlas.ti version 8, it is found that locals are still the primary focus as medical tourists only take about 10%, on average, of the total patients in these hospitals. Further, hospitals only went aggressive in medical tourism after their capacity expansion. This research suggests for the policy-makers to take the necessary actions in developing medical tourism industry while simultaneously catering for the locals’ needs.Keywords: Medical Tourism; Local Patients; Public Healthcare; Patients’ needseISSN 2514-751X © 2020 The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open-access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer-review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.DOI: https://doi.org/10.21834/aje-bs.v5i15.360    

Service Culture of the Workforce in the Medical Tourism Industry: is Malaysia on Par With Thailand?

2019 ◽  
Vol 4 (11) ◽  
pp. 95
Author(s):  
Herwina Rosnan ◽  
Norzayana Yusof ◽  
Sofian Shamsuddin
Keyword(s):  
Medical Tourism ◽  
Service Providers ◽  
Publishing House ◽  
Tourism Industry ◽  
Private Hospitals ◽  
Service Culture ◽  
Shopping Behaviour ◽  
International Publishing ◽  
Depth Interviews ◽  
Open Access Article

Despite the progressive revenue trend, service providers in Malaysia's medical tourism have been receiving numerous complaints. Hence, this article sets to illustrate the behaviour of the service providers by describing whether they met the expectations of medical tourists. This study conducted twelve in-depth interviews with private hospitals, doctors and healthcare facilitators. Through Atlas.ti version 8, this study unveils that Malaysia lacks behind Thailand in providing patient-centric hospital services. Due to the 'doctor shopping' behaviour and word-of-mouth between patients, the present situation may hamper the growth of this industry as patients could easily opt for alternative options for their treatments.Keywords: Medical Tourism; Private Healthcare; Service Culture; Service Providers’ BehavioureISSN: 2398-4287© 2019. The Authors. Published for AMER ABRA cE-Bsby e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.DOI: https://doi.org/10.21834/e-bpj.v4i11.1730

scholarly journals Healthcare Internationalisation: An analysis of the behaviour of medical practitioners towards local patients

2018 ◽  
Vol 3 (8) ◽  
pp. 25
Author(s):  
Nuraisyah Chua Abdullah ◽  
Herwina Rosnan ◽  
Norzayana Yusof
Keyword(s):  
Medical Tourism ◽  
Service Providers ◽  
Publishing House ◽  
Healthcare Services ◽  
Literature Analysis ◽  
Policy Makers ◽  
Medical Practitioners ◽  
Unhealthy Behaviour ◽  
International Publishing ◽  
Open Access Article

Malaysia is among the chosen countries for medical tourism due to its excellent healthcare services. Nevertheless, there are concerns if service providers are balancing the local and foreign patient’s demands. Due to the lack of discussion on medical practitioners’ behaviour towards local patients, this paper aims to analyse the similarities and differences of their behaviour on these two groups. Through literature analysis, it is found that unhealthy behaviour towards local patients is profound. Hence, the discussions are hoped to spark the policy-makers’ attention in restructuring the healthcare policy to realign the medical practitioners’ behaviour on both patient groups.eISSN: 2398-4287© 2018. The Authors. Published for AMER ABRA cE-Bsby e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.DOI: https://doi.org/10.21834/e-bpj.v3i8.1389

scholarly journals Internationalisation of Healthcare: A fairer approach for local patients

2018 ◽  
Vol 4 (12) ◽  
pp. 47-60
Author(s):  
Nuraisyah Chua Abdullah ◽  
Herwina Rosnan ◽  
Norzayana Yusof
Keyword(s):  
Medical Tourism ◽  
Service Providers ◽  
Publishing House ◽  
Healthcare Services ◽  
Policy Makers ◽  
Medical Practitioners ◽  
Unhealthy Behaviour ◽  
Patient Groups ◽  
International Publishing ◽  
Open Access Article

Malaysia is among the selected countries for medical tourism due to its excellent healthcare services. Nevertheless, there are concerns if service providers are balancing the local and foreign patients’ healthcare demands due to the similarities and differences of their behaviour on these two groups. Through literature analysis, it is found the lack of discussion on medical practitioners’ behaviour towards local patients, this paper aims to analyse the that unhealthy behaviour towards local patients is profound. Hence, the discussions are hoped to spark the policy-makers’ attention in restructuring the healthcare policy to realign the medical practitioners’ behaviour on both patient groups. Keywords:Medical Tourism; Healthcare Internationalisation; Medical Practitioners; Local Patients eISSN 2514-751X © 2019. The Authors. Published for AMER ABRAcE-Bs by e-International Publishing House, Ltd., UK. This is an open-access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) andcE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. https://doi.org/10.21834/aje-bs.v4i12.338

scholarly journals Through the Eyes of Medical Tourism: Service Culture in Malaysia and Thailand

2020 ◽  
Vol 5 (15) ◽  
pp. 51-63
Author(s):  
Norzayana Yusof ◽  
Herwina Rosnan ◽  
Sofian Shamsuddin
Keyword(s):  
Medical Tourism ◽  
Service Providers ◽  
Publishing House ◽  
Private Hospitals ◽  
Service Culture ◽  
International Publishing ◽  
Tourism Service ◽  
Depth Interviews ◽  
Open Access Article ◽  
Patient Centric

Despite the progressive revenue trend, service providers in the Malaysian medical tourism have been receiving numerous complaints. Hence, this article sets to illustrate the behaviour of the service providers by describing whether they met the expectations of medical tourists. This study conducted twelve in-depth interviews with private hospitals, doctors and healthcare facilitators. Through Atlas.ti version 8, this study unveils that Malaysia lacks behind Thailand in providing patient-centric hospital services. Due to the 'doctor shopping' behaviour and word-of-mouth between patients, the present situation may hamper the growth of this industry as patients could easily opt for alternative options for their treatments.Keywords: Medical Tourism; Patient-centric; Private Healthcare; Service Culture eISSN: 2514-7528 © 2020 The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.DOI: https://doi.org/10.21834/jabs.v5i15.344

scholarly journals Sexual Harassment in Healthcare SMEs: Behaviours of medical practitioners and medical tourists

2018 ◽  
Vol 3 (8) ◽  
pp. 65
Author(s):  
Nuraisyah Chua Abdullah ◽  
Herwina Rosnan ◽  
Norzayana Yusof
Keyword(s):  
Open Access ◽  
Sexual Harassment ◽  
Peer Review ◽  
Medical Tourism ◽  
Publishing House ◽  
Tourism Industry ◽  
Medical Professionals ◽  
Medical Practitioners ◽  
International Publishing ◽  
Open Access Article

Healthcare SMEs are at risk of sexual harassment in the workplace due to several barriers resulting in medical professionals leaving the workforce and reduced productivity. The paper attempts to bridge the gap between the existing findings in general healthcare with medical tourism settings focusing on the medical tourists' behaviour in the destination country and the behaviour of medical practitioners in healthcare SMEs, who may be exposed to sexual harassment at workplace. Thus, this study urge for corrective actions in the medical tourism industry in ensuring the safety of medical tourists and practitioners in the rising demand for medical tourism.eISSN: 2398-4287© 2018. The Authors. Published for AMER ABRA cE-Bsby e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. DOI: https://doi.org/10.21834/e-bpj.v3i8.1390

scholarly journals Accreditation of SME Healthcare: Operators’ Readiness

2018 ◽  
Vol 4 (12) ◽  
pp. 12-24
Author(s):  
Nuraisyah Chua Abdullah ◽  
Herwina Rosnan ◽  
Norzayana Yusof
Keyword(s):  
Medical Tourism ◽  
Resource Constraints ◽  
Publishing House ◽  
Behavioural Change ◽  
Healthcare Providers ◽  
Tourism Industry ◽  
Future Research ◽  
Healthcare Facilities ◽  
International Publishing ◽  
Open Access Article

SME healthcare includes the number of beds and other healthcare facilities that are not inpatient-based. While there are over 70 Malaysian healthcare centres that attract foreign patients, only thirteen are internationally accredited. Analysis from literature found that Malaysian SME healthcare providers are not ready for accreditation which partially due to financial and human resource constraints. Future research is called to gain empirical data on understanding the readiness, challenges and strategies to be implemented. The article is prominent in assisting the SME healthcare providers’ behavioural change on the way towards accreditation for the growth of the medical tourism industry in Malaysia. Keywords: Medical Tourism; SME Healthcare; Accreditation; Readiness eISSN 2514-7528 © 2019. The Authors. Published for AMER ABRAcE-Bs by e-International Publishing House, Ltd., UK. This is an open-access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) andcE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. https://doi.org/10.21834/jabs.v4i12.326  

scholarly journals Medical Tourists and Practitioners’ Responses to Sexual Harassment in SME Healthcare

2018 ◽  
Vol 3 (14) ◽  
pp. 54
Author(s):  
Nuraisyah Chua Abdullah ◽  
Herwina Rosnan ◽  
Norzayana Yusof
Keyword(s):  
Open Access ◽  
Sexual Harassment ◽  
Medical Tourism ◽  
Publishing House ◽  
Tourism Industry ◽  
Medical Professionals ◽  
Medical Practitioners ◽  
International Publishing ◽  
Responses To Sexual Harassment ◽  
Open Access Article

SME Healthcare are at risk of sexual harassment in the workplace due to several barriers resulting in medical professionals leaving the workforce and reduced productivity. The paper attempts to bridge the gap between the existing findings in general healthcare with medical tourism settings focusing on the medical tourists' behaviour in the destination country and the behaviour of medical practitioners in healthcare SMEs, who may be exposed to sexual harassment at workplace. Thus, this study urge for corrective actions in the medical tourism industry in ensuring the safety of medical tourists and practitioners in the rising demand for medical tourism.Keywords: Sexual Harassment; Behaviour; Medical Practitioners; Medical TouristseISSN 2398-4295 © 2018. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open-access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.

scholarly journals SME Healthcare Operators’ Readiness to Accreditation: Challenges and the way forward

2018 ◽  
Vol 3 (8) ◽  
pp. 83
Author(s):  
Nuraisyah Chua Abdullah ◽  
Herwina Rosnan ◽  
Norzayana Yusof
Keyword(s):  
Medical Tourism ◽  
Resource Constraints ◽  
Publishing House ◽  
Behavioural Change ◽  
Healthcare Providers ◽  
Tourism Industry ◽  
Future Research ◽  
Healthcare Facilities ◽  
International Publishing ◽  
The Way

SME healthcare include the number of beds and other healthcare facilities that are not inpatient-based. While there is over 70 Malaysian healthcare centres that attract foreign patients, only thirteen are internationally accredited. Analysis from literature found that Malaysian SME healthcare providers are not ready for accreditation which partially due to financial and human resource constraints. Future research is called to gain empirical data on understanding the readiness, challenges and strategies to be implemented. The article is prominent in assisting the SME healthcare providers’ behavioural change on the way towards accreditation for the growth of the medical tourism industry in Malaysia.eISSN: 2398-4287© 2018. The Authors. Published for AMER ABRA cE-Bsby e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. DOI: https://doi.org/10.21834/e-bpj.v3i8.1391

Landscape Features and Traditional Streets Character in Malaysia

2018 ◽  
Vol 3 (8) ◽  
pp. 121-131
Author(s):  
Nor Haslina Ja’afar ◽  
A. Bashri Sulaiman ◽  
Shuhana Shamsuddin
Keyword(s):  
Publishing House ◽  
Policy Makers ◽  
Landscape Features ◽  
Depth Interview ◽  
Mental Mapping ◽  
International Publishing ◽  
Landscape Character ◽  
And Function ◽  
Depth Interviews

The aim of this paper is to explore the landscape features that contribute towards the character of a successful traditional street environment. The case study was conducted on three streets in Melaka Historical City, namely, Tukang Besi Street, Tukang Emas Street and Tokong Street. Mixed-method was used in this study that involved visual survey, direct observation, user perception (questionnaires, in-depth interviews and mental mapping) and an in-depth interview with policy-makers. The result shows that landscape features can be characterized into two main categories: appearance and function. Keywords: Traditional street, landscape, character, historical, (Jacob 1993) eISSN 2514-751X © 2018. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open-access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. https://doi.org/10.21834/aje-bs.v3i8.285 

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