Factors Affecting Students’ Satisfaction Towards Bus Services in Campus

The reliability of public transport services (e.g., bus) is a critical factor to be considered among public transport users. This factor is important for the consequences that come with unreliability will significantly increase unnecessary anxiety and discomfort. Such consequences include additional waiting time, late arrival at destinations, and missed connections. The ability of the system to follow the planned schedule and maintain consistent travel time are some of the factors that need to be in focus. In this study, we investigated satisfaction among students who reside in campus towards bus services provided by the university. Factor analysis and structural models were developed to achieve the research objective. Three factors havesignificant relationships with students’ satisfaction. The finding also indicated that bus services are an important requirement of the on-campus students.

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The Analysis and Evaluation Assessment of Safety of Selected Types of Exploitation Systems Means of Transport / Analiza i Ocena Porównawcza Bezpieczeństwa Działania Wybranych Typów Systemów Eksploatacji Środków Transportowych

Journal of Konbin ◽

10.1515/jok-2015-0017 ◽

2015 ◽

Vol 33 (1) ◽

pp. 197-208

Author(s):

Łukasz Muślewski ◽

Piotr Bojar ◽

Łukasz Muciok ◽

Michał Lewalski

Keyword(s):

Public Transport ◽

Urban Areas ◽

Complex Structure ◽

Assessment Criteria ◽

Safe Operation ◽

Factors Affecting ◽

The Public ◽

Analysis And Evaluation ◽

Transport Services ◽

Public Transport Services

Abstract In a situation of increasing the supply of means of individual transport and not capable of following the development of infrastructure, an important issue is the issue of ensuring adequate levels of efficiency, safety and the competitiveness of the operation of the exploitation of public transport services. Factors affecting the safe operation pending exploitation systems of vehicles, in a differentiated way affect the level of safety provided services in smaller cities - up to 100 thousand inhabitants, with respect to the cities which are agglomerations of more complex structure, which are cities the number to 500 thousand inhabitants. This paper attempts to analyze and evaluate the safety of the operation of the public transport services exploitation, on the basis of the same assessment criteria, comparing two different sized urban areas.

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Travelers’ Attitudes Toward Mobile Application–Based Public Transport Services in Lahore

SAGE Open ◽

10.1177/2158244020988709 ◽

2021 ◽

Vol 11 (1) ◽

pp. 215824402098870 ◽

Cited By ~ 1

Author(s):

Muhammad Ashraf Javid ◽

Nazam Ali ◽

Syed Arif Hussain Shah ◽

Muhammad Abdullah

Keyword(s):

Public Transport ◽

Mobile Application ◽

Structural Equation ◽

Service Providers ◽

Mobile App ◽

Equation Modeling ◽

Trip Purpose ◽

Transport Services ◽

Bus Services ◽

Public Transport Services

Many cities in developing countries are facing challenges of providing quality public transport facilities to the public. The demand-responsive transport (DRT) initiatives in some cities have helped in providing transportation alternatives to the travelers, and in filling the gap between demand and supply. Recently introduced DRT initiatives in Lahore included the mobile app-based Airlift and Swvl bus services. This article is aimed at evaluating the travelers’ attitudes toward mobile application (app)–based DRT services in Lahore with the help of a questionnaire survey. A questionnaire was designed consisting of travelers’ personal and travel information and their perceptions on selected attributes of Airlift and Swvl bus services. A total of 440 samples were collected through interviews. An exploratory factor analysis (EFA) revealed three factors of service quality, that is, Accessibility and Scheduling Attributes (ASA), Instrumental Attributes (IA), and Service Attraction Attributes (SAA). The results of Structural Equation Modeling (SEM) showed that the ASA, IA, and SAA are significant determinants of travelers’ attitudes toward the existence of Airlift and Swvl bus services in Lahore. These factors have strong correlations with travelers’ intentions to use Airlift and Swvl services in the future. The waiting time at a stop, travelers’ income, vehicle ownership, trip purpose, and profession are also significant in determining the travelers’ attitudes and preferences with app-based public transport services. These findings would be helpful for the service providers and transport planners for making appropriate policies to improve the quality of these services.

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PUBLIC TRANSPORT PLANNING: LOCAL BUS SERVICE INTEGRATION AND IMPROVEMENTS IN PENANG, MALAYSIA

PLANNING MALAYSIA JOURNAL ◽

10.21837/pm.v18i13.784 ◽

2020 ◽

Vol 18 (13) ◽

Cited By ~ 1

Author(s):

Azfizan Aziz ◽

Jamilah Mohamad

Keyword(s):

Public Transport ◽

Good Practice ◽

Physical Effort ◽

Public Transport System ◽

Transport Services ◽

Comprehensive Information ◽

Transport Modes ◽

Bus Service ◽

Bus Services ◽

Public Transport Services

An integrated public transport system should provide seamless travel to passengers so that they can enjoy good service connection, reasonable waiting time at interchanges, comprehensive information and an integrated ticket amongst different transport modes. Such a system is essential because it allows integrated travel by using all public transport modes that suit passengers’ routes. The concept of integration in public transport, which includes physical, network, fare, information and institutional integration, generally adopts the vision of ‘good practice’ in terms of integration of public transport services. This research concentrates on bus service because it is the primary public transport mode in Penang, Malaysia. This work analyses the Rapid Penang Bus Operation and Network in detail by using a system of indicators derived from surveys and detailed information supplied by the operator. Several recommendations are also provided to improve the reliability, convenience, accessibility, coordinated physical effort and fair fare of bus services.

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Problems with the implementation of bus transport contracting in South Africa

Journal of Transport and Supply Chain Management ◽

10.4102/jtscm.v6i1.30 ◽

2012 ◽

Vol 6 (1) ◽

Cited By ~ 2

Author(s):

Jackie Walters ◽

Gert Heyns

Keyword(s):

South Africa ◽

Public Transport ◽

White Paper ◽

Extensive Study ◽

Competitive Tendering ◽

Transport Services ◽

Operational Issues ◽

Bus Services ◽

Public Transport Services ◽

Bus Transport

South Africa has had a policy of competitive tendering for the provision of public transport services (subsidised commuter bus services) since the mid-1980s. Although this policy approach was conceptualised by the previous government, prior to the transfer of political power in 1994, it was reaffirmed in a 1996 White Paper on National Transport Policy. Despite the nearly 25 years that have passed since the intention to tender services, only about 32% of the subsidy budget is currently spent on some form of contracting. The majority of services are still operated on authorisations (interim contracts) which formalised services that operators were operating pre-1994. The purpose of this paper is to analyse the reasons why public transport contracting policy progress has been so slow in South Africa. The paper relies on an extensive study that was conducted regarding policy implementation obstacles in general, as well as a questionnaire survey among the subsidised commuter bus operators to solicit their views on the reasons for the delay in the implementation of the contracting system in the country. The findings of the survey indicate that the major issues hindering the implementation of the contracting system are to be found in a lack of funding, lack of capacity to implement policy and major operational issues in the permit offices.

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PENERAPAN METODE IPA (IMPORTANCE PERFOMANCE ANALYSIS) UNTUK MENGANALISIS KEPENTINGAN DAN KEPUASAN PENUMPANG TERHADAP KUALITAS PELAYANAN BUS TRANS KOETARADJA (STUDI KASUS : KORIDOR I KEUDAH – DARUSSALAM)

Jurnal Arsip Rekayasa Sipil dan Perencanaan ◽

10.24815/jarsp.v2i2.13453 ◽

2019 ◽

Vol 2 (2) ◽

pp. 164-173

Author(s):

Lia Fajri ◽

Sugiarto Sugiarto ◽

Renni Anggraini

Keyword(s):

Public Transport ◽

City Government ◽

Road User ◽

Quadrant Analysis ◽

Transport Services ◽

Bus Services ◽

The City ◽

Public Transport Services ◽

Banda Aceh

The use of private vehicles that increases continuously due to the poor of public transport services is one of the causes of congestion. To solve this problem, the City Government of Banda Aceh provides Trans Koetaradja Bus. The limitations of existing public transport services in the city of Banda Aceh caused the community to attempt facilitate their own movements with private vehicles. So that the development of Trans Kutaraja is faced with the challenge of how Trans Kutaraja is able to attract private vehicle users who are the majority of road user in the city of Banda Aceh. therefore, it is important to know how the user respondses to the service quality of Trans Kutaraja. This study aims to analyze the quality of Trans Koetaradja Bus services and determine the quality of Trans Koetaradja Bus services of attributes that are prioritized based on the perception of the users of Trans Koetaradja Bus by using the Importance Performance Analysis Method consisting of quadrant analysis and gap analysis. From the results of the quadrant analysis the IPA method for Trans Koetaradja users is more focused on the factors that most influence on the quality of bus services. It can be seen from the indicators located in quadrant I (top priority) consisting of indicators such as the availability of trash can at the bus stop, ease of obtaining information related to the route and time of bus arrival, the accuracy of bus travel schedules, time speed spent on bus trips from one point to another and the time period of arrival between one fleet and another.

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Travel-based Multitasking on Public Transport: An Empirical Research in Hungary

Periodica Polytechnica Transportation Engineering ◽

10.3311/pptr.15866 ◽

2021 ◽

Author(s):

András Munkácsy ◽

Imre Keserű ◽

Miklós Siska

Keyword(s):

Public Transport ◽

Electronic Devices ◽

Household Survey ◽

Travel Behaviour ◽

General View ◽

Transport Services ◽

Survey Results ◽

Non Local ◽

Bus Services ◽

Public Transport Services

On the basis of a survey addressing travel behaviour in 4707 households in Hungary in 2016, activities of passengers (especially on non-local public transport services) are analysed in this paper. Descriptive statistics is applied to provide a general view of household survey results about activities while travelling. K-means clustering is used for the analysis of travel-based multitasking on public transport and chartered commuter bus services. On the basis of one of the very first travel-based multitasking studies in Hungary, we concluded that the prevailing activity is talking to others, followed by relaxing or daydreaming, and listening to music/radio. Based on the outcomes of the clustering of public transport journeys by age of passengers, the main finding is that the use of electronic devices decreases with age and the characteristics of clusters in terms of other activities are diverse.

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Perceived Satisfaction with Public Transport Service in Nine European Cities

Journal of the Transportation Research Forum ◽

10.5399/osu/jtrf.47.3.2126 ◽

2012 ◽

Vol 47 (3) ◽

Cited By ~ 35

Author(s):

Markus Fellesson ◽

Margareta Friman

Keyword(s):

Factor Analysis ◽

Public Transport ◽

European Countries ◽

Service Satisfaction ◽

Transport Service ◽

European Cities ◽

Transport Services ◽

Perceived Satisfaction ◽

Public Transport Services ◽

Public Transport Service

The present study provides a transnational comparison of the perceived service satisfaction with public transport in eight European countries. Data was collected from 9,542 respondents in Stockholm, Barcelona, Copenhagen, Geneva, Helsinki, Vienna, Berlin, Manchester, and Oslo. The respondents rated their agreement with 17 attribute-related statements regarding local public transport services. Using factor analysis, this study identifies the four satisfaction dimensions of system, comfort, staff, and safety, which were present in most, but not all of the cities. These findings indicate that there are differences in how public transport is perceived. This needs to be addressed in order to make comparison meaningful. Different explanations for these diverse findings are discussed.

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Building a Model of Integration of Urban Sharing and Public Transport Services

Sustainability ◽

10.3390/su13063086 ◽

2021 ◽

Vol 13 (6) ◽

pp. 3086

Author(s):

Marcin Jacek Kłos ◽

Grzegorz Sierpiński

Keyword(s):

Decision Making ◽

Public Transport ◽

Urban Transport ◽

Extensive Literature ◽

Transport Services ◽

Harmful Emissions ◽

Specific Factors ◽

The Given ◽

Public Transport Services ◽

Potential Area

The intense growth of cities affects their inhabitants to a considerable extent. The issues facing the traveling population include congestion and growing harmful emissions. Urban transport requires changes towards eco-friendly solutions. However, even though new forms of traveling (sharing services) are being implemented, their integration with public transport remains problematic. On account of the large number of available services combined with the absence of their integration, city inhabitants are faced with the dilemma of choosing between one or several transport modes which would enable them to make the given trip. The main goal of this article is to propose a model for integration of different transport services which could support those who intend to travel in the decision-making process. Therefore, the parameters of a model of urban sharing services were identified and classified. The parameters discussed in the paper with reference to an extensive literature review describe how individual sharing services are functioning. What has also been identified is the location-specific factors as well as those related to the potential area of operation which affect the integration with public transport. In order to take all the relevant parameters into account and find a solution to the problem at hand, a multi-criteria decision-making approach has been proposed. To this end, scores and weights determining their impact on the model have been established. For purposes of the solution in question, the relevant calculations were conducted by referring to an actual need to travel between selected locations.

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