scholarly journals Quality Expectations of Social Networking Sites: A Comparative Study Between New Zealand and Vietnam

2021 ◽  
Author(s):  
◽  
Anh Thu Le

<p>Online Social Networking (OSN) websites have been growing fast and their success is decided by customers’ satisfaction. User satisfaction can be measured using a number of popular frameworks such as SERVQUAL, SERVPERF, SiteQual, and WebQual. These frameworks are often used as guidelines when designing, implementing, and assessing quality of websites in general and can also be used to measure the quality of online social networking websites. Besides, there are additional factors that should be taken into consideration when assessing user satisfaction such as demographic differences and cultural differences. The present research project aims to investigate and test the linkage between culture and user satisfaction on the online social networking websites. This is achieved by conducting an analysis on the basis of a survey in two different countries – New Zealand and Vietnam. The research project’s principal component analysis follows Hofstede’s six cultural dimensions and the modified framework of assessing online social networking sites quality conducted by Rizavi, Ali, and Rizavi in 2011. The results suggest that users’ quality expectation of Social Networking Sites (SNS) in New Zealand and in Vietnam may be influenced by cultural differences.</p>

2021 ◽  
Author(s):  
◽  
Anh Thu Le

<p>Online Social Networking (OSN) websites have been growing fast and their success is decided by customers’ satisfaction. User satisfaction can be measured using a number of popular frameworks such as SERVQUAL, SERVPERF, SiteQual, and WebQual. These frameworks are often used as guidelines when designing, implementing, and assessing quality of websites in general and can also be used to measure the quality of online social networking websites. Besides, there are additional factors that should be taken into consideration when assessing user satisfaction such as demographic differences and cultural differences. The present research project aims to investigate and test the linkage between culture and user satisfaction on the online social networking websites. This is achieved by conducting an analysis on the basis of a survey in two different countries – New Zealand and Vietnam. The research project’s principal component analysis follows Hofstede’s six cultural dimensions and the modified framework of assessing online social networking sites quality conducted by Rizavi, Ali, and Rizavi in 2011. The results suggest that users’ quality expectation of Social Networking Sites (SNS) in New Zealand and in Vietnam may be influenced by cultural differences.</p>


2010 ◽  
Vol 3 (11) ◽  
pp. 7-12 ◽  
Author(s):  
Jamie Vicknair ◽  
Dalia Elkersh ◽  
Katie Yancey ◽  
Michael C. Budden

The use of online social networking is a commonplace occurrence.  A recent trend is for employers and recruiters to utilize social networking sites to screen candidates as part of the hiring process.  This study examines student attitudes and awareness of these practices. 


Author(s):  
Yoon C. Cho

Social Networking Sites (SNSs) are known as tools to interact and build relationships between users/customers in Hyper Media Computer Mediated Environments (HCMEs). This study explored how social networking sites play a significant role in communication between users. While numerous researchers examined the effectiveness of social networking websites, few studies investigated which factors affected customers attitudes and behavior toward social networking sites. In this paper, the authors investigated what factors affected overall attitudes toward social networking sites and user satisfaction. This study found that users attitudes toward social networking sites significantly affected their e-satisfaction. The findings of the study will contribute to the development of the satisfaction theories by applying them to users attitudes toward social networking systems. Further, the study provides implications and offers suggestions to e-businesses dealing with social networking systems.


Author(s):  
Rajalakshmi Kanagavel ◽  
Chandrasekharan Velayutham

In today’s world where Internet has experienced tremendous growth, social networking sites have become highly significant in peoples’ lives. This comparative study between India and the Netherlands will concentrate on youngsters more precisely college going students in Chennai and Maastricht. The research explores how college students create identity for themselves in the virtual world and how they relate to others online. It will analyze the cultural differences from the youth perspective in both the countries and discuss whether social networking sites isolate youngsters from the society or help them to build relationships; the participation in these sites is also explored. Survey technique, interview, and online observation were the research methods used. Findings show that Indian students spend more time in these sites than Dutch students and Dutch students participate more actively than Indian students. It was also found that virtual interaction taking place in these sites is just a supplement to real life interaction.


2017 ◽  
pp. 110-154
Author(s):  
Tarik Qassem

In this chapter, the author explores the available technologies that can enhance the Quality of Life of individuals with dementia. He investigates the foundations of telemetry, different sensor technologies, Context-Aware Systems, and the use of the Internet of Thing in supporting those to live an independent life. The author reviews the use of Smart Homes in supporting individuals with dementia. He then discusses the role of social networking sites in keeping this group connected. In addition to that, the author examines the use of Global Poisoning System (GPS) technology in management of wandering behaviour and the possible use of the currently available technologies in the detection, diagnosing the cause, assessing the response to treatment, as well as prevention of Behavioural and Psychological Symptoms in Dementia (BPSD). This is followed by a brief discussion of the acceptability and the ethical issues that surround the use of these technologies.


2011 ◽  
pp. 1880-1892
Author(s):  
Sunitha Kuppuswamy ◽  
P. B. Shankar Narayan

Social networking websites like Orkut, Facebook, Myspace and Youtube are becoming more and more popular and has become part of daily life for an increasing number of people. Because of their features, young people are attracted to social networking sites. In this paper, the authors explore the impact of social networking sites on the education of youth. The study argues that these social networking websites distract students from their studies, but these websites can be useful for education based on sound pedagogical principles and proper supervision by the teachers. Moreover, the research concludes that social networking websites have both positive as well as negative impact on the education of youth, depending on one’s interest to use it in a positive manner for his or her education and vice versa.


Author(s):  
Kikuko Omori ◽  
Mike Allen

The present study compared American and Japanese user practices on social networking sites (SNSs). Analysis focused on self-presentation such as posting party and drinking pictures on SNSs. A total of 1,079 college students (583 American and 496 Japanese) participated in the survey, which provided the basis for analysis. The results of the study demonstrate cultural and SNS platform differences in self-presentation on SNSs. After controlling for preexisting conditions (gender, extraversion, offline popularity, and the length of membership with the SNS), Japanese Facebook users posted party and drinking pictures most frequently, followed by Japanese Mixi users and American Facebook users. In addition, the study found that Japanese dual-users changed their behavior according to the SNS. The implications and the underlying mechanism of Japanese users' behavioral switching on SNSs are discussed.


2020 ◽  
Vol 2020 ◽  
pp. 1-8
Author(s):  
Neeru Saini ◽  
Garima Sangwan ◽  
Madhur Verma ◽  
Adarsh Kohli ◽  
Manmeet Kaur ◽  
...  

Introduction. With the advent and extensive use of the Internet and smartphones, social networking has become a pervasive part of human interaction. The use of these social networking sites or the Internet affects the physical, mental, and spiritual health of the people. Hence, there is need to understand how the time spent on social networking is affecting the quality of life (QOL) as a whole, especially among college-going students who are most likely users of social networking sites (18–21 years). Materials and Methods. A cross-sectional survey was conducted among 220 college-going students (18–21 years) in Chandigarh in 2012. The data were collected using a pretested self-administered questionnaire, adapted from Young’s Internet usage questionnaire. Appropriate statistical analysis was done. Results. Almost all (98%) of the respondents use the Internet. As compared to nondaily users of social networking sites, daily users were better able to handle stress related to (1) relationships (moderate to severe stress among daily users vs. nondaily users, 15.2% vs. 30.5%) and (2) work (moderate to severe stress among daily users vs. nondaily users, 18.2% vs. 35.4%). The daily users of social networking sites feel significantly more satisfied with their classmates, the way they handle the problems, their physical appearance, and their accomplishments in their life. Conclusion. Social networking sites are steadily penetrating in the lives of adolescents in India. The advantages on quality of life for daily users of social networking sites versus nondaily users are enormous. Also currently, Internet use might not have reached the levels where it embarks on the existing state of health; therefore, continuous and critical observation of the changing trends is warranted.


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