Social-Psychological problems of pedagogues in conditions pandemic of COVID-19

2021 ◽  
Author(s):  
Vitalii Panok ◽  
◽  
Iryna Tkachuk
Keyword(s):  
Secondary Education ◽  
Emotional Exhaustion ◽  
Educational System ◽  
Urban Areas ◽  
Educational Institution ◽  
Educational Process ◽  
Psychological Problems ◽  
Professional Activity ◽  
Teaching Staff ◽  
Social Psychological

Introduction. The COVID-19 pandemic may have hit the education industry the hardest, but the socio-psychological effects of quarantine are still poorly understood. A group of scientists from the Ukrainian SMC of practical psychology and social work of the NAES of Ukraine has conducted a study of the socio-psychological problems that have arisen for teaching staff of general secondary education establishments in the context of the pandemic. Purpose. The research was carried out during the implementation of the scientific topic «Overcoming the consequences of the COVID-19 pandemic in the activities of the psychological service of the educational system» on the order of the National Research Fund of Ukraine. Design\approach\methodology. The study was conducted by interviewing educators through Google forms. Most of the questions contained a 10-step scale. In processing the data, all respondents’ answers were grouped into 5 categories: "yes", "more likely to", "more likely not", "no", "don’t know/it’s hard to say". The survey was attended by 3,209 teaching staff from general secondary education institutions from all regions of Ukraine, 45% from urban areas, 55% from rural areas; among which 92% were women and 8% were men. Results. Among the results, researchers highlighted the difficulties and fears of educators caused by the pandemic. The fears and complexities of the profession were distributed as follows. 1. The fear of getting infected (infecting family members) is common to 78.2% of the surveyed. 40.9% of the interviewed felt this fear to the greatest extent. However, 9.3% found those fears irrelevant. 2. Problems associated with the use of ICT in educational activities (lack of competence) — 53.2%. Among those, 22.2% have major difficulties and 31% have minor difficulties. Only 15.7% consider themselves fully competent. 3. 73% of educators noted difficulties in involving children in distance learning. This was the main problem for 12.8% of respondents. 4. «It is difficult to adhere to all anti-epidemic requirements in an educational institution to protect students» — 69.5% stated that this is one of the most significant problems of professional activity. 5. Emotional exhaustion, loss of emotional balance, excessive fatigue. 58.7% said that the problem was significant, of which almost 18% said it was very significant. 6. 51.1% of respondents indicated that they were unable to communicate with students' parents regarding monitoring the quality of their students' knowledge. Of these, 8.7% rated it with the highest score. 7. Health related difficulties (consequential of COVID-19). 31.2% of educators consider this problem to be relevant, while 8.9% rated it as very relevant. 30.4% of those interviewed denied the existence of such a problem. Conclusions Taking into account the results of the study, the most relevant areas in the work of the psychologists in the educational system are the following: ● prevention among educators and students of the COVID-bullying; ● working with negative emotional states of participants in the educational process and increasing their stress tolerance; ● providing socio-educational assistance to children and families in difficult life situations, and forming positive life prospects. Keywords. COVID-19 pandemic; pedagogues; social-psychological problems; fear of getting infected; emotional exhaustion

scholarly journals CONTENT AND STRUCTURE OF THE AUTHOR’S DISCIPLINE “TECHNIQUES OF PEDAGOGICAL MANAGEMENT”

2021 ◽  
Vol 1 (21) ◽  
Author(s):  
Marianna V. Shvardak ◽  
Keyword(s):  
Secondary Education ◽  
Time Management ◽  
Educational Institution ◽  
Education Institution ◽  
Educational Process ◽  
Educational Institutions ◽  
Teaching Staff ◽  
Management Tools ◽  
Management Functions ◽  
Cloud Technologies

It was found that techniques today is the key to effective management of educational institutions in general and teachers in particular. It determines the search for those management tools that can be used effectively in the pedagogical process. The technicalization of pedagogical management contributes to its rationalization, eliminates those actions of the superior and specialists that are not necessary to achieve the expected result of management, formalizes the implementation of management functions. The article reveals the specifics of studying the author’s discipline «Techniques of pedagogical management», which is taught to applicants of the second (master’s) level of higher education specialty 011 «Educational, pedagogical sciences» (specialization «Management of educational institutions») at Mukachevo State University. This discipline is aimed at the holistic formation of the readiness of a future leader to apply the techniques of pedagogical management in a general secondary education institution. The scope of the discipline, subject, purpose, tasks, interdisciplinary connections are determined; the system of knowledge, skills, general and professional competencies. The system of professionally important competencies on which this discipline is focused is also defined: the ability to unite the teaching staff, to turn it into a team of like-minded people; to develop leadership, unconsciously evoke feelings of admiration and respect in teachers, students, their parents, etc.; monitoring the educational activities of general secondary education institutions; strategic planning of educational institution development; delegation of powers; making management decisions, willingness to take due responsibility for them; establishing a favorable positive atmosphere in the team; effective communication with participants in the educational process of general secondary education; rational use of working time; management of the institution by means of cloud technologies; effective use of marketing communication tools, etc. The expected training results of future managers are determined. The structure of the discipline is given: content modules, and topics. The main methods of training and control of applicants’ knowledge are also identified. The specifics of studying the theoretical and practical material of the discipline are outlined.

scholarly journals PEDAGOGICAL CONDITIONS AND FEATURES OF FORMATION OF PROFESSIONAL COMPETENCE TO FUTURE SPECIALISTS IN PHYSICAL THERAPY, ERGOTHERAPY

2021 ◽  
Vol 25 (2) ◽  
pp. 73-86
Author(s):  
Валентина КРУПА ◽  
Ірина ЛОБОДА
Keyword(s):  
Higher Education ◽  
Professional Competence ◽  
Higher Education Institutions ◽  
Educational Institution ◽  
Physical Rehabilitation ◽  
Educational Process ◽  
Professional Activity ◽  
Teaching Staff ◽  
Active Subject

The article reveals the content of the defined in the study pedagogical conditions of training physical rehabilitation specialists in higher education institutions. The features and impact of these conditions on the quality of training of specialists as one of the main elements of the fundamental basic components of improving the educational process in an educational institution are briefly presented. Various aspects of training future specialists in physical rehabilitation are presented in the works of national and foreign scientists. The study of the issues of forming the professional competence to physical rehabilitation specialists is one of the topical areas of interdisciplinary research, both in our country and abroad. Methodological and theoretical aspects of the development of personal professional competence have been considered by scientists of different generations. The authors focus on the fact that the reform of higher education and Ukraine’s entry into the European educational and scientific space is due to increasing demands on the professionalism of graduates of higher education institutions in a competitive market environment. Orientation on the development of the student as a personality, individuality and active subject of professional activity can be realized only on the humanistic and democratic basis of pedagogical activity in higher education institutions.In the process under study, there is a whole set of contradictions that require a constructive solution. In order to eliminate these contradictions, there was conducted a study and worked out the pedagogical technology to improve the formation of professional competence to physical rehabilitation specialists. The authors made appropriate conclusions about the participation of the teaching staff for improving this process and the features of the psychological readiness of students for their future profession.

scholarly journals MECHANISMS FOR OVERCOMING RESISTANCE TO CHANGES IN GENERAL SECONDARY EDUCATION INSTITUTIONS

2021 ◽  
pp. 180-189
Author(s):  
OKSANA BODNAR ◽  
OKSANA HORISHNA
Keyword(s):  
Secondary Education ◽  
Change Management ◽  
Resistance To Change ◽  
Negative Impact ◽  
Educational Institution ◽  
Communication Channels ◽  
Educational Process ◽  
Natural Phenomenon ◽  
Teaching Staff ◽  
The Impact

The article considers the peculiarities of the impact of resistance to change on the functioning of general secondary education. The urgency of the problem is due to the fact that effective change management is interrelated with the development of an innovative educational environment and is an important component of the competitiveness of the educational institution. Therefore, the task of the head of the educational institution is to increase awareness and understanding of the essence of changes in the sensory environment and minimize their negative impact on all participants in the educational process. The aim of the article is to analyze the phenomenon of “resistance to change” and its manifestation in the process of implementing changes, causes, forms, levels, in generalizing management styles of resistance to change, testing the intensity of resistance to change and justifying the effectiveness of mechanisms to overcome resistance to change. In the context of our study, the essence of the concept of “change management” is seen as a multifaceted process of influencing the managed system to achieve goals and a new vision through minimizing resistance to change, and “resistance to change” is interpreted as a natural phenomenon among teaching staff. At the stage of implementing changes to maintain the current situation in the functioning of the educational institution in order to track behavioral trends among teachers of general secondary education, a study was conducted. It is substantiated that resistance to change is manifested at the individual and collective levels. Based on the theoretical analysis of the Ukrainian and foreign management and our research, mechanisms for overcoming resistance to change in the teaching staff are proposed. They include establishing communication channels, promoting change, forming a history of change, finding external experts to assess change, stimulating teamwork, teacher training, psychological support, negotiations with informal leaders, coercion, reward and recognition. In the course of our study, it was found that the highest level of resistance is shown by teachers to those changes that violate the usual mode of operation. Therefore, to support teachers’ resilience to the perception of change, managers need to: set indicators of the quality of change; establish communication channels between all participants in change and develop tripartite partnerships between students, teachers and parents; to monitor the effectiveness of the general secondary education institution. We see the prospects for further research in the formation of criteria for minimizing resistance to change and assessing the range of effectiveness of change in the educational process

scholarly journals Psychological Features of Pedagogical Interaction in the “Teacher-Student” System

2021 ◽  
Vol 7 (3) ◽  
pp. 78-86
Author(s):  
Olga O. Hreilikh ◽  
Natalia O. Vydolob
Keyword(s):  
Higher Education ◽  
Educational Institution ◽  
Individual Characteristics ◽  
Educational Process ◽  
Qualitative Assessment ◽  
Teaching Staff ◽  
Teacher Student ◽  
Teachers And Students ◽  
Higher Educational ◽  
Psychological Features

The relevance of the chosen topic is determined by the importance of interaction between teachers and students in modern higher education, as well as the need to cover the psychological features of such interaction from the point of view of developing a qualitative assessment of their role and place in the educational process of a higher educational institution. The purpose of the study is to formulate psychological aspects of “teacher-student” communication within the educational space to identify methods of its regulation. The leading approach of the research is a combination of theoretical analysis of the main aspects of pedagogical interaction between teachers and students in an educational institution taking into account the main functions and tasks of each of the groups under consideration and structural synthesis of the features of this type of interaction based on psychological factors of communication on the scale of a higher educational institution. The research considers issues related to the psychological features of pedagogical interaction between teachers and students in modern higher education. Qualitative indicators of communicative relations of subjects of the educational process, in particular teachers and students, are determined. The key psychological features of pedagogical interaction in the “teacherstudent” system are highlighted, including the development of trust in the authority of the teacher, taking into account students' individual factors in the process of studying subjects within the programme, maintaining a positive psychological climate in subject-subject relations. The necessity of developing a qualitative assessment of the level of communication between teachers and students as an objective factor for further assessment of the overall level of their pedagogical interaction effectiveness and the psychological characteristics of each of the groups under consideration is emphasised. The results and conclusions of the research are of practical value both for modern applicants for higher education and for representatives of the teaching staff of modern higher educational institutions concerned with the problems of building high-quality communication among each other, taking into account the individual characteristics and qualities of each group

scholarly journals ACADEMIC GYMNASIUM IN LVIV: 1849-1914

2020 ◽  
Vol 33 ◽  
pp. 50-68
Author(s):  
Kostiantyn KONDRATIUK ◽  
Oresta KOTSIUMBAS
Keyword(s):  
High School Students ◽  
Religious Education ◽  
20Th Century ◽  
Educational Institution ◽  
Educational Process ◽  
Experienced Teachers ◽  
Teaching Staff ◽  
School Students ◽  
Normative Documents ◽  
The University

Academic Gymnasium was found in October 1784 at the University of Lviv. This is a state secondary educational institution of the humanitarian direction. The graduates-maturists had the opportunity to continue their studies at the university after its completion. The Academic Gymnasium was the oldest gymnasium with the Ukrainian language of instruction. The information concerning the gymnasium's organization's functioning and principles till 1848 was lost due to revolutionary events. We can find the data about the organization of the institution's functioning, the number of teachers and students, and their social origin from 1849. At the same time, this date coincides with the secondary school's reform in 1849 based on the «Organizational Essay of High Schools and Actual Schools of Austria» and the «Normative Plan of Education for Gymnasia», which functioned until 1910 with minor changes. Exactly these normative documents regulated the functioning of the gymnasium - the organization of the educational process, the language of teaching, the priority of disciplines, the number and load of teachers, the organization of extra-curricular activities of high school students. Since 1907, the gymnasium is reorganized into the Main Gymnasium due to the number of students' growth and moving into a newly built building on L. Sapieha street and the Branch in the premises of the Narodnyi dim (People's Hall). The educational process in the gymnasium was carried out based on ministerial plans. By the end of the 20th century, more than 60% of the educational time was spent on learning languages, and the natural and mathematical cycle reached 25%, which indicates the humanitarian direction of gymnasium preparation. The situation was changed by the curriculum for classical gymnasiums in 1909, according to which the disciplines of the natural-mathematical cycle were synchronized with the requirements of universities. The article's main thesis is that during the 1849-1914 years, the Tsissar-Royal Academic Gymnasium in Lviv developed into a leading secondary educational institution. Mostly Ukrainian Greek Catholics, natives from Halychyna, studied here. The headmasters of the gymnasium were experienced teachers, skilled administrators. During the second half of the 19th century - at the beginning of the 20th century, the gymnasium was headed by Franz Brugger (1848-1858), Ivan Piontkovskyi (1858-1868), Vasyl Ilnytskyi (1868-1892 ), Edvard Kharkevych (1892-1911) and Illia Kokorudz (1911-1927). The teaching staff was increasing quantitatively and qualitatively. Careful selection, education requirements, and teaching methods provided the gymnasium with qualified specialists and responsible officials. The institution's educational process was provided by about 23-25 ​teachers, 70% of whom were gymnasium professors. Teachers of gymnasium conducted classes on a high professional level with students and created original textbooks in their native language, literature, history, and geography. Many teachers of the gymnasium and later graduates became well-known socio-political figures, scientists, and artists.So, Academic Gymnasium in Lviv is a secondary educational institution of the second half of the 19th and early 20th centuries. It functioned following Austrian secondary school legislation. The Academic Gymnasium, being in the structure of the Lviv University, provided it with well-prepared entrants. Students received a profound knowledge of normative disciplines in the gymnasium and a good national and religious education. The heads of the educational institution were experienced teachers and organizers who took care of the proper provision of the educational institution with teaching staff. The educational and methodological literature was supported, developed, and implemented in the educational process, together with teachers and public figures. Teachers of the gymnasium constantly worked on self-education and were active socio-political leaders. Keywords: Academic Gymnasium, organization, Krajova Szkolna Rada (Region School Council), teachers, teaching process, students, educational legislation.

scholarly journals Study of The Teacher’s Readiness Condition to Implement the Idea of Managing the Personal Trajectory of Professional Development Within the Framework of Digitalization of Education

2020 ◽  
Vol 79 ◽  
pp. 01020
Author(s):  
Tatiana Zinovyeva ◽  
Zhanna Afanasyeva ◽  
Antonina Bogdanova ◽  
Evgeniy Leonovich
Keyword(s):  
Professional Development ◽  
Online Survey ◽  
Educational Process ◽  
Educational Institutions ◽  
Professional Activity ◽  
Teaching Staff ◽  
Contemporary Society ◽  
Main Research ◽  
Digital Education ◽  
Moscow City

The article deals with the topical issue of digitalization of education as a component of the digital transformation of contemporary society and the economy in general. The purpose of the research is to identify the readiness status of teaching staff for professional activity in the context of the digitalization of education. The main research methods were the questionnaire (implemented in the form of an online survey among students of the extramural form of study of the Moscow City Pedagogical University working at educational institutions of Moscow), and statistical analysis of the data obtained. The results of an online survey of teachers allowed concluding that today teachers have acquired a positive experience in the use of recommended tested digital educational resources, the ability to develop innovative digital educational and methodological support for the educational process, as well as recognized the need to build a personal trajectory of professional development in the framework of digital education.

scholarly journals FORMATION OF ETHNIC CONSCIOUSNESS OF THE FUTURE PEDAGOGUE IN THE CONDITIONS OF THE EUROPEAN EDUCATIONAL SPACE

2019 ◽  
Vol 6 (1) ◽  
pp. 155-160
Author(s):  
MARYNA VASYLYK
Keyword(s):  
Higher Education ◽  
Cultural Identity ◽  
Primary School ◽  
Educational System ◽  
Multicultural Competence ◽  
Value Orientations ◽  
Educational Process ◽  
Professional Activity ◽  
Multicultural Society ◽  
Ethnic Consciousness

The article is devoted to modern approaches of formation of ethnic consciousness of future teachers of primary school in the conditions of the multicultural society and their education as citizens of Europe. Multicultural competence is a factor of a successful professional activity. In the article, the author analyzed the problem of forming of future specialists’ multicultural competence in connection with the globalization processes and integration of Ukrainian higher education in European educational community. The research stresses that formation of students’ outlook, their value orientations, modern social and humanistic thinking in an educational process are important. It is emphasized that the multiculturalness must become an integral part of every national educational system. The multiculturalness is a key principle of making totally new educational system of Ukraine. Respect and acceptance of cultural variety in the society coexistence of dialogues without loss of the national and cultural identity of the representatives of the society leads to its spiritual and cultural enriching. The article is an author's translation of the text published in the Journal of the National Academy of the State Border Guard Service of Ukraine, series: Pedagogics, 5 (2016) (in Ukrainian).

scholarly journals Modern Pedagogical Approaches in the System of Engineering Education

2019 ◽  
Vol 28 (6) ◽  
pp. 129-137
Author(s):  
L. V. Orinina ◽  
I. V. Kashuba ◽  
N. V. Dyorina ◽  
E. V. Rabina
Keyword(s):  
Educational Process ◽  
Basic Material ◽  
Professional Activity ◽  
Teaching Staff ◽  
University Graduates ◽  
Self Evaluation ◽  
Pedagogical Training ◽  
Pedagogical Design ◽  
Pedagogical Competence ◽  
Engineering Pedagogy

The article aims at studying the specifics of the psychological and pedagogical competence of future engineers in the structure of the educational process and in relation to the use of innovative and effective educational technologies. At present, the general issues of humanization and pedagogical and methodological support of the educational process are of great importance in light of the need to increase the academic mobility of university graduates who choose to work at universities. The problem of insufficient level of their psychological and pedagogical competence development arises automatically. Psychological and pedagogical competence of a graduate means his (her) ability to mastering the basic material of the psychological and pedagogical unit, the ability to operate the acquired knowledge and put it into practice, mastering acquired skills in the conditions of concrete professional and pedagogical activity.This problem has several solutions. One of the most effective is the possibility of developing and introducing the programmes of advanced psychological and pedagogical training and professional retraining for future engineers specializing in engineering pedagogy.The purpose of the article is to view the effective approaches to the development of psychological and pedagogical competences among future engineers. The authors consider using of the modern IT-technologies to be a strong motivator in this process as well as gamification (role games and business games).As the key tasks of the teaching staff at technical university the following issues are regarded: creation of conditions for the disclosure by future engineers of their professional and personal resources; obtaining by future engineers the information necessary to increase the level of their psychological and pedagogical competence; acquisition of skills necessary for knowledge application in future professional activity; expanding the range of professional competencies of future engineers in the conditions of psychological and pedagogical design.One of the most important aspects of teacher’s activity is reflection, self-evaluation. The authors present teachers’ behavior patterns for reflection and formulate the recommendations for teaching future engineering teachers.Thus, the specificity of training future engineers with the focus on increasing their psychological and pedagogical competence is a complex multi-faceted process, specially organized in time and space, involving consideration of certain psychological and pedagogical, methodological and methodical patterns and aimed at developing professional qualifications of future engineering pedagogues.

scholarly journals The State of school system in Bosanska Krupa and its surroundings during Austro-Hungarian administration

2021 ◽  
Vol 4 (6) ◽  
pp. 7-22
Author(s):  
Mirza Ahmetbašić ◽  
◽  
◽  
Keyword(s):  
World War Ii ◽  
Primary School ◽  
Primary Schools ◽  
Educational Institution ◽  
Educational Process ◽  
Historical Study ◽  
Teaching Staff ◽  
Historical Sources ◽  
Muslim Population ◽  
Starting Point

Very few papers have been written about the development of education in the wider area of Bosanska Krupa during the Austro-Hungarian administration (1878-1918). No comprehensive historical study is known that treats exclusively the development of education in this area during the occupation period. An exception is the book by Elvira Islamović entitled „Schooling and education in the Bihać district during the Austro-Hungarian administration“, published in Bihać in 2008, which in one part deals with the development of schooling in the Bosnian Krupa area. The starting point for the study of the past of Bosanska Krupa and its surroundings is the work of a group of authors entitled „Bosnian-Krupska municipality in the war and revolution“ published in Bosanska Krupa in 1969, which presents a rough overview of Bosnian Krupa's history until the first years after World War II. war and partly the development of education during the Ottoman, Austro-Hungarian and the period between the two world wars, and more recently the following works: Mithad Kozličić, „Population and settlements of the Una-Sana area 1879-1921. godine“, Bihać 1999; Mirza Ahmetbašić, Adnan Hafizović, Osnovna škola “Otoka“ od osnivanja do danas, Bihać 2008; Emin Mesić, Fikret Midžić, “Mali Pset 1272. Tvrđava Krupa, Prilozi za monografiju Bosanska Krupa“, Bosanska Krupa 2012; Asmir Crnkić, Mirza Ahmetbašić, „Bosanska Krupa during the Austro-Hungarian administration”, Bihać 2020 and others. The development of school opportunities during the Ottoman and Austro-Hungarian administrations was partially addressed by bringing them into context when dealing with other topics. In this paper, the author talks about school opportunities in the area of Bosanska Krupa and its surroundings at the turn of the 19th and 20th centuries. Attention is paid to the establishment and operation of confessional primary and secondary schools that operated during the Ottoman period, and whose work continued after 1878, and the establishment and operation of the first state primary schools in the wider Bosnian Krupa area. The development of school conditions in the area of Bosanska Krupa during the Ottoman rule did not differ from other parts of Bosnia and Herzegovina. For the needs of the Muslim population, sibjan mektebs were opened, somewhat later ruždija and madrasas, and for the needs of Orthodox children of the Orthodox primary school. Orthodox primary schools in the Bosnian Krupa area were first opened in Jasenica, Bosanska Krupa and Velika Rujiška. The Austro-Hungarian government also encountered an extremely high level of illiteracy in the area of Bosanska Krupa and its surroundings. At the end of the Ottoman rule, the illiteracy of the population was more than 95%. In addition, the regular educational process was very often interrupted by various infectious diseases that affected this area, as evidenced by numerous historical sources. There was also a great lack of professional teaching staff. A large number of students who are old enough to start school, the need for education of children of immigrant foreigners, etc. it was a sufficient signal to the competent authorities that a state primary school be established in Bosanska Krupa as well. In the villages around Bosanska Krupa, state primary schools opened relatively late. In the period from 1887 to 1913, public primary schools began operating in Otoka, Veliki Radić, Hasanbegova Jasenica, Ivanjska, Vranjska, Hasani and Bužim. However, in the year of establishment of certain schools, e.g. Otoka, Veliki Radić and Hasanbegova Jasenica there are differences between researchers. The Orthodox population was far more in favor of opening interfaith primary schools in their communities than the Muslim population, despite the fact that the Austro-Hungarian authorities, where possible, regulated the formation of special women's classes in public primary schools. The year 1880 marked a turning point in the development of education in the wider Bosnian Krupa area. That year, the People's Primary School in Bosanska Krupa started operating, which operated throughout the Austro-Hungarian period. However, certain researchers claim that this educational institution began operating in 1884 and 1885, respectively. It was one of the main educational centers and a nursery for numerous cultural and educational activities in this area.

scholarly journals Current state of educational services provision to future masters of educational institution management

2020 ◽  
Vol 2020 (2 (131)) ◽  
pp. 179-187
Author(s):  
Olha Yeromenko
Keyword(s):  
Higher Education ◽  
Graduate Students ◽  
Higher Education Institutions ◽  
Educational Institution ◽  
Education Institution ◽  
Educational Process ◽  
Educational Services ◽  
Teaching Staff ◽  
Flexible System

The article raises the topical issue of training competitive professionals capable of working under modern market conditions. The transition to market relations changes the education policy and the system of educational services provision. The professional destiny of a future manager and the success rate of an educational institution depend on the quality of providing educational services to graduate students specialised in educational institution management. The purpose of the article is to analyse the results of a survey of graduate students aimed at determining the status of educational services given within the specialty 073 "Management" (specialization "Educational Institution Management") in various higher education institutions of Ukraine. Monitoring the state of the educational services provided to graduate students majoring in educational institution management has been carried out on the basis of general scientific and empirical cognition methods: comprehensive study of quality training of master-course students, observation, survey in the form of questionnaires, analysis of graduate students’ responses, analogy. The criteria enabling graduate students to assess the quality of educational services provided by higher education institutions have been defined: the fundamental nature of training; level of knowledge and experience of teaching staff; organization of the educational process; culture and communication level of teachers; reaction of teachers and administration of higher education institution to further demands of graduate students, etc. On the basis of the analysis and generalisation of the processed material, the basic demands of master-course students majoring in educational institution management for increase in the level of educational services have been defined: decrease in theorising of educational material; practice orientation; increase in the use of interactive teaching methods by teachers; expansion of the list of optional courses; increase in opportunities for individual counselling at a convenient time; involvement of leading specialists, experts, experienced educational institution managers in teaching; improvement of facilities and resources of an institution; increase in the level of additional educational services provision in higher education institutions. According to the results of the study, it has been concluded that it is necessary to establish a flexible system of training master-course students majoring in educational institution management.

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