scholarly journals Comparison Study Of Performance Analysis Of Information System Using The Methods Of End-User Computing Satisfaction And It Balance Score Card

JAICT ◽  
2018 ◽  
Vol 3 (2) ◽  
Author(s):  
Roy Sari Milda Siregar

Evaluation of information system performance is needed to get an overview of the ease of end-users in utilizing a new technology. This study aims to evaluate the performance of information systems in a state-owned company (PT PLN Madya Langsa) based on an end-user perspective that is separated into two categories: employees and managers. The level of employee satisfaction (primary user) is measured using EUCS (aspect of: content, accuracy, format, ease of use, timeliness, and satisfaction). The manager's satisfaction level (secondary user) is measured by using IT BSC (aspect of: company contribution, user, operational excellence, and future orientation). The evaluation on the primary user showed that it was low at 25.6%, moderate at 56.64% and high at 18%. The percentage of user satisfaction with the information systems is 72.9% of the results expected by users. Meanwhile, evaluation on the secondary user obtained the following results: low at 10.5%, moderate 84.2% and high at 5.3%. The percentage of user satisfaction with the information system was 92.8% of the results that is expected by users. This study also discusses why there are differences in the percentage of primary user satisfaction compare to the secondary user and provides suggestions how to improve the level of satisfaction of the end users in the future.

2019 ◽  
Author(s):  
FAJRILLAH

Evaluation of information system performance is needed to get an overview of the ease of end-users in utilizing a new technology. This study aims to evaluate the performance of information systems in a state-owned company (PT PLN Madya Langsa) based on an end-user perspective that is separated into two categories: employees and managers. The level of employee satisfaction (primary user) is measured using EUCS (aspect of: content, accuracy, format, ease of use, timeliness, and satisfaction). The manager's satisfaction level (secondary user) is measured by using IT BSC (aspect of: company contribution, user, operational excellence, and future orientation). The evaluation on the primary user showed that it was low at 25.6%, moderate at 56.64% and high at 18%. The percentage of user satisfaction with the information systems is 72.9% of the results expected by users. Meanwhile, evaluation on the secondary user obtained the following results: low at 10.5%, moderate 84.2% and high at 5.3%. The percentage of user satisfaction with the information system was 92.8% of the results that is expected by users. This study also discusses why there are differences in the percentage of primary user satisfaction compare to the secondary user and provides suggestions how to improve the level of satisfaction of the end users in the future.


2018 ◽  
Vol 7 (2) ◽  
pp. 120-125
Author(s):  
Asih Prasetyowati ◽  
Roro Kushartanti

Abstract   Primary Care Information System (P-Care) is used at the first level health facility (FKTP) for the service of patients of the National Health Insurance. The purpose of this study was to determine the success of using the P-Care information system by evaluating the system using the End User Computing Satisfaction (EUCS) Model. This is a cross-sectional survey research with Primary Care information system objects. The variables studied were the user satisfaction factors of the p-care information system including content aspects, accuracy, format, ease of use, and timeliness. The research subjects were primary care information system operators with 61 FKTPs as samples. Data were analyzed using descriptive analytical methods. P-care application user satisfaction index was 75.5 (satisfied category). This shows that respondents generally have received the primary care information system. The lowest index on A1 (system accuracy), C1 (accuracy of information), and T1&2 (timeliness of information). The lowest average user satisfaction index is on aspects of system accuracy and timeliness. To improve the index of primary care information system user satisfaction, the BPJS needs to improve system monitoring, increase feedback and increase report output. FKTP can develop a bridging P-Care system and structuring the medical record system to be more effective and efficient.   Keywords : information systems, user satisfaction, primary care, EUCS Model     Abstrak   Sistem Informasi Primary Care (P-Care) digunakan pada fasilitas kesehatan tingkat pertama (FKTP) untuk pelayanan pasien Jaminan Kesehatan Nasional (JKN).  Kepuasan pengguna aplikasi P-Care merupakan faktor penting dalam kinerja sistem informasi. Tujuan penelitian ini adalah mengetahui keberhasilan penggunaan sistem informasi p-care dengan melakukan evaluasi sistem menggunakan End User Computing Satisfaction (EUCS) Model. Jenis penelitian adalah penelitian survey bersifat cross sectional dengan obyek sistem informasi Primary Care. Variabel yang diteliti adalah faktor kepuasan pengguna sistem informasi p-care meliputi aspek content, accuracy, format, ease of use, dan timeliness. Subyek penelitian adalah operator sistem informasi primay care dengan 61 sampel FKTP. Data dianalisis dengan cara diskriptif analitik. Indeks kepuasan pengguna aplikasi P-care adalah 75,5 (kategori puas). Hal ini menunjukkan bahwa responden secara umum sudah menerima sistem informasi primay care.  Indeks terendah pada A1 (akurasi sistem), C1 (ketepatan informasi), dan T1&2 (ketepatan waktu informasi). Rata-rata indeks kepuasan pengguna paling rendah pada aspek akurasi sistem dan ketepatan waktu. Untuk meningkatkan indeks kepuasan pengguna sistem informasi primary care, maka pihak BPJS perlu meningkatkan monitoring sistem, meningkatkan feedback dan penambahan output laporan. FKTP dapat mengembangkan sistem bridging p-care dan penataan sistem rekam medis untuk pelayanan pasien yang lebih efektif dan efisien.   Kata kunci : sistem informasi, kepuasan pengguna, primary care, EUCS Model


2018 ◽  
Vol 2 (3) ◽  
Author(s):  
Roy Sari Milda Siregar

This evaluation is crucial to develop a better understanding on whether the new Information System is applicable in supporting the staff duties and work responsibilities. This present study is aimed at evaluating the performance of the Information System based on the end-user’s point of view. This research is a descriptive-quantitative field study. In the data analysis, the framework of End-User Computing Satisfaction (EUCS) was used to the primary user-level which consist of five variables, namely, Content, Accuracy, Format, Ease of Use and Timeliness and an additional variabel, satisfaction. A total of 39 questionnaires were distributed to operators in PT PLN Langsa. Based on the analysis, the satisfaction rate as per the EUCS are as follows: low at 25.6%, medium at 56.64% and high at 18%. The percentage of user satisfaction to the information sistem is at 72,9% from the expected rate.Keywords: End-user computing satisfaction, user satisfaction, evaluation of information systems.


2020 ◽  
Vol 2 (1) ◽  
pp. 154-162
Author(s):  
Nurul Adha Oktarini Saputri ◽  
Alvin Alvin

Information systems study program portal is a website developed by Bina Darma University that aims to be a media for promotion and academic information system study programs. User satisfaction is the most important thing to be a benchmark for developers of information systems study program portals to improve the quality of their websites so that users are more satisfied and do a lot of searching activities, especially academic activity searches. But so far the information systems study program portal developer does not yet know the shortcomings of the information system study program portal, so analysis is needed to measure the level of user satisfaction. In an effort to achieve User Satisfaction with the portal of the bina darma information system study program which has the si.binadarma.ac.id domain, researchers used the end user satisfaction method (EUCS). The EUCS instrument includes five components: content, accuracy, format, ease of use, and schedule. The data in this study were collected with a questionnaire instrument that was distributed to students from the information systems study program. Furthermore, the data obtained were processed using SPSS software version 24. The sampling technique used in this study was simple random sampling. The results of this study are expected to be a reference to improve the quality of information systems study program portals.   Keywords: website, user satisfaction, EUCS


Author(s):  
Andreas Bayu Darmawan ◽  
Rino Ardhian Nugroho

Electronic Government (e-Government) has been implemented in Indonesia at both the central and regional levels, where Information and Communication Technology (ICT) is integrated with public services in order to increase effectiveness, efficiency, and transparency. Surakarta has succeeded in creating an application that operates online which can be used to access population administration services, namely Dukcapil application (Dukcapil dalam genggaman in Indonesian term). This application is designed to make it easier for some people of Surakarta who are still experiencing problems if they have to directly access population administration services, whether constrained in terms of time, energy, and cost. As part of population administration services and population information systems, user satisfaction is important for Dukcapil Dalam Genggaman because it is related to the quality of the services provided and the success of implementing the application. User satisfaction can be influenced by several factors. Therefore, this study will examine the factors that influence user satisfaction of Dukcapil Dalam Genggaman. These factors were adapted from a model for measuring the level of user satisfaction with information systems, namely End User Computing Satisfaction (EUCS), which measures satisfaction based on content, accuracy, format, ease of use, and timeliness. This study aims to determine the effect of these factors on user satisfaction of Dukcapil Dalam Genggaman. The questionnaire was distributed to users of Dukcapil Dalam Genggaman and successfully obtained a sample of 107 users. The data analysis used is multiple linear regression. It was found that content, accuracy, ease of use, and timeliness have a significant effect on user satisfaction of Dukcapil Dalam Genggaman. Meanwhile, the format does not have a effect on user satisfaction of Dukcapil Dalam Genggaman. Based on these findings, the Department of Population and Civil Registration of Surakarta is recommended to develop Dukcapil Dalam Genggaman by focusing on the factors that affect user satisfaction of the application.


2020 ◽  
Vol 3 (2) ◽  
pp. 119-123
Author(s):  
Nur Aeni Hidayah ◽  
Elvi Fetrina ◽  
Alvali Zaqi Taufan

As concrete steps in order to realize the vision and mission of an organization or educational institution is to implement the system of academic information. The one factor that influences the success of the academic information system is the satisfaction of users.  The problems in the user satisfaction are also issues that cannot be denied and continue to be studied. In consequently, having measurements related to user satisfaction is required. This research is done to see how the user satisfaction of the existing system has been implemented and to know what factorshas influenced the system. The method used in this study is a quantitative method using the End User Computing Satisfaction (EUCS) model whereas 255 respondents are chosen as the sample for the study. The purposive sampling technique is usedand the PLS-SEM approach with tools Smart PLS 3.0 is used for analyzing the data.  This research consists of 7 hypotheses and 8 variables, namely Content, Accuracy, Format, Timeliness, Ease of Use, System Reliability, System Speed and End-User Satisfaction. The research finds out that the current level of end-user satisfaction is in satisfied level. Inferentially, of the 7 hypotheses tested, 2 of them were rejected and the other 5; Accuracy, System Reliability, Timeliness, Content and System Spee;are accepted.Through this research, it is hoped that later it could be used as a practical consideration and theoretical study in thefuture.


Author(s):  
Nguyen Tran Thuy Trang ◽  
Nguyen Manh Tuan

User satisfaction with information system quality has long been a substantial topic in the literature of information system (IS). Based on the key constructs of IS success model (including system quality and information quality) and technology acceptance model (including perceived ease of use and perceived usefulness), this paper builds and validates a theoretical framework to explain user satisfaction with information system quality. A survey study with AMOS-SEM analysis of 363 users of management information systems in 9 hospitals in HCMC, Vietnam showed that 12 of 14 hypotheses were empirically supported. The findings affirmed the direct influence of system quality, information quality and top management support on perceived ease of use, perceived usefulness and trust, and then on user satisfaction. The results also reinforced the impact of perceived ease of use on perceived usefulness, and the joint influence of perceived usefulness and trust on user satisfaction. The paper is among the first studies, in the healthcare sector, to empirically identify both information system quality and top management support in predicting user acceptance of and satisfaction with information system implementation in organizational settings. The theoretical and managerial implications of the paper were derived.


Author(s):  
Chung-Tzer Liu ◽  
Yi Maggie Guo

End-user satisfaction has always been an important component of Information Systems (IS) success. This is also true for online applications, including online shopping systems, where in addition to being a customer, the shoppers play the role of end-users. Shoppers may not come back to or make a purchase on a Web site if they have an unsatisfactory experience. In this research, we focus on this aspect of online shopping by examining shoppers’ experiences as end-users.


Author(s):  
Gigih Alfrian Pratama Putra

Research of Accrual Base Institution Accounting System (SAIBA) as a new information system released in 2015 and mandatory will produce various satisfaction among application users. Application operator satisfaction as the user of information system is the most important thing in realizing the success of the information system. This study will examine the causes of the satisfaction of KPPN operators in the scope of Aceh Province based on the factors that influence it with the End User-Computing Satisfaction (EUCS) approach. The statistical test was conducted by using SPSS 22. The result of 209 respondents showed that the accuracy, format, and ease of use of the application had a positive effect on SAIBA user satisfaction in the scope of KPPN Type A1, while in the scope of KPPN Type A2, the format and timeliness had positive effect to user satisfaction.                    Abstrak Penelitian Sistem Akuntansi Instansi Basis Akrual (SAIBA) sebagai sistem informasi yang baru dirilis tahun 2015 dan bersifat mandatory akan menghasilkan kepuasan yang beragam di kalangan pengguna aplikasi. Kepuasan operator aplikasi selaku pengguna sistem informasi merupakan hal terpenting dalam mewujudkan kesuksesan sistem informasi tersebut. Penelitian ini akan mengkaji penyebab kepuasan operator satuan kerja KPPN lingkup Provinsi Aceh berdasarkan faktor-faktor yang memengaruhinya dengan pendekatan model End-User Computing Satisfaction (EUCS). Uji statistik dilakukan dengan menggunakan SPSS 22. Hasil penelitian dari 209 data responden yang diterima menunjukkan bahwa akurasi, format, dan kemudahan penggunaan aplikasi berpengaruh positif terhadap kepuasan pengguna SAIBA di lingkup KPPN Tipe A1. Sedangkan di lingkup KPPN Tipe A2, format dan ketepatwaktuan berpengaruh positif terhadap kepuasan pengguna.


2020 ◽  
Vol 10 (3) ◽  
pp. 245-260
Author(s):  
Rizky Herawan Putra ◽  
Nila Aprila ◽  
Fenny Marietza ◽  
Madani Hatta

Influence of information system quality, information quality and perceived usefulness on end-user satisfaction credit analysis software aims is to prove the effect of information system quality on end-user satisfaction credit analysis software, to prove the effect of information quality on end user satisfaction credit analysis software, to prove the effect of perceived usefulness on end user satisfaction credit analysis software, and last to prove the effect of system quality, information quality and perceived usefulness together on end-user satisfaction credit analysis software at PT. Bank Rakyat Indonesia, Tbk Bengkulu Branch. The data analysis method used is multiple linear regression analysis. Hypothesis testing obtained results are the quality of the information system has been proven to affect the satisfaction of end users of credit analysis software at PT. Bank Rakyat Indonesia, Tbk Bengkulu Branch. This means that LAS applications can increase data processing capacity, have a high-security system, have good data correction facilities. The quality of information has been proven to affect the satisfaction of end users of credit analysis software at PT. Bank Rakyat Indonesia, Tbk Bengkulu Branch, meaning LAS software can increase user satisfaction because the credit analysis conducted can produce accurate, reliable, timely, and relevant data. And the last result is Perceived usefulness is proven to affect the satisfaction of end users of credit analysis software at PT. Bank Rakyat Indonesia, Tbk Bengkulu Branch, meaning that the LAS application is very helpful in completing the analysis quickly, the LAS application is able to increase work effectiveness and the LAS application makes it easier for employees to complete work so as to increase user satisfaction. Keywords: Information System Quality, System Quality, User Satisfaction


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