scholarly journals TERPADU (SIPINTER) TERHADAP KEPUASAN PELANGGAN DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU (DPMPTSP) KABUPATEN TANGERANG

2019 ◽  
Vol 9 (1) ◽  
Author(s):  
Ricca . Rosalinda ◽  
Mach . Murodi ◽  
Irvan Arif Kurniawan
Keyword(s):  
Information System ◽  
Customer Satisfaction ◽  
Management Information System ◽  
Management Information ◽  
The People ◽  
Service Information ◽  
One Stop ◽  
The One ◽  
Investment Service ◽  
Integrated Service

 This thesis is titled “The Effect of the Application of Integrated Licencing Service Information System (SIPINTER) on Customer Satisfaction in the Investment Service and One-Stop Integrated Service (DPMPTSP) of Tangerang District”. The population in this study is the people who use Application SIPINTER in the Investment Service and One-Stop Integrated Service (DPMPTSP) of Tangerang District amount of 1,337 people from which in the whole population the researchers used 93 people as samples to be tested. This is indicated by the results of testing using the SPSS (Statistical Product and Solution Service) which shows a significant level of 0,000 which means smaller than 0,05 and t count of 7,656 which is greater than t table that is 1,986. This situation shows that Ho was rejected and Ha was accepted, so the hypothesis that the researchers proposed proved correct. The conclusion is that there is a positive and significant effect between the Integrated Licensing Service Information System (SIPINTER) Application on Customer Satisfaction in the Investment Office and the One-Stop Integrated Service (DPMPTSP) of Tangerang District. Keywords: Management Information System, Customer Satisfaction, Licensing

scholarly journals Quality of Building Information System Services in the Management of Building of Merauke Regency

2021 ◽  
pp. 125
Author(s):  
Nenden Siti Khodijah ◽  
Yohanis E. Teturan
Keyword(s):  
Information System ◽  
Service Quality ◽  
Field Studies ◽  
Building Permits ◽  
Building Information ◽  
One Stop ◽  
The One ◽  
Investment Service ◽  
Integrated Service

An observation was made when a new website was launched through the ministry in order to improve the service quality of the Building Information System in the Management of Building Permits (SIMBG) at the One-Stop Integrated Service and Investment Service of Merauke Regency which consists of five quality dimensions, namely: tangibility, reliability, responsiveness, assurance, and empathy. The purpose of this research is to describe the service quality of the Building Information System (SIMBG) in making Building Permits at One-Stop Integrated Service and Investment Service. The research is a descriptive with a qualitative analysis approach in its method. The data collection techniques are: theoretical studies and field studies consisting of observations and interviews. 10 informants were interviewed in the study. They are five informants of IMB officers at DPMPTSP and five informants from the community who have made IMBs online. There are 3 data analysis techniques used, namely data reduction, data presentation, and drawing conclusions/verification. The conclusion of this study illustrates that the use of the 5 dimensions of Parasuraman has met the standards of SIMBG Service Quality at DPMPTSP Merauke Regency in the management of IMB. However, there are some shortcomings and things that have not been met, such as the length of time the applicant data upload process takes, the appropriate length of time for issuance, and coordination with each sub district in Merauke Regency regarding more intensive socialization of online licensing at the Merauke Regency DPMPTSP. Apart from that, it has shown that in general the quality of service is quite optimal in providing public services regarding existing permits in Merauke Regency.

scholarly journals Bureaucratic Reform to the Human Resouces: A Case Study on the One-Stop Integrated Service

2019 ◽  
pp. 61-66
Keyword(s):  
Human Resources ◽  
The Public ◽  
Study Approach ◽  
The People ◽  
Public Data ◽  
One Stop ◽  
The One ◽  
Bureaucratic Reform ◽  
Integrated Service

Bureaucratic reform is an effort to make improvements made to the system of organizing matters relating to being institutional, business, and human resources aspects of the apparatus. Human resources are one of the most important factors that cannot even be released by an organization. This study aims to analyze and explain the reform of human resources and their implications for public services in Indonesia. The type of research used is descriptive-qualitative with a case study approach. Data collection techniques used is interviews and documentation. The instruments in this study were the researchers themselves, while the informants used purposive techniques. Data analysis techniques are "interactive models" which include the public, data condensation, data presentation, and verification. The results showed that the implementation of employee capacity building in a one-stop integrated service was well implemented, this was influenced by several factors such as education, training, and assignment, employees understood the responsibilities in carrying out the tasks given by superiors and providing services to the people. The behavior of the apparatus needs to be corrected so that they are oriented to productivity and quality of work and prioritize the benefits of the general public and social justice.

scholarly journals Innovation Model of Licensing Service SIMPATIK JABAR (Licensing Service Information System for the People of West Java)

2021 ◽  
Vol 18 (1) ◽  
pp. 28-43
Author(s):  
Nurhakim Ramdani Fauzian
Keyword(s):  
Information System ◽  
Public Services ◽  
Provincial Government ◽  
West Java ◽  
Innovation Development ◽  
The People ◽  
Service Information ◽  
Innovation Model ◽  
One Stop

The research describes the licensing service innovation model called SIMPATIK JABAR (Licensing Service Information System for the People of West Java) at the Investment and One Stop Service Office of West Java Province. The research was based on the finding that the implementation of SIMPATIK JABAR innovation did not contribute much in elevating the quality of public services at the Investment and One Stop Service Office of West Java Province. This can be seen from the unsatisfactory Public Satisfaction Index over the public service delivery at the Investment and One Stop Service Office of West Java Province, especially due to sluggish licensing service completion. The research employed a qualitative method. The data were obtained through document reviews, observations, and in-depth interviews to 16 (sixteen) informants. Referring to the analysis results, a form of innovation development was formulated by using the approach of USAID Innovation Development Process.Based on the research findings, it is recommended that the implementation of the SIMPATIK JABAR innovation model introduce an improvement in the form of the human resource management for the Technical Team of One Stop Service (PTSP). This can be done by recruiting experts/academicians to become members of the Technical Team. The experts/academicians then collaborate with the civil servants of West Java Provincial Government assigned as the Technical Team to formulate the licensing technical considerations. It is expected that the involvement of experts/academicians at the PTSP Technical Team can help resolve technical recommendations more quickly, so that it can improve the quality of public services at the Investment and One Stop Service Office of West Java Province.

Custom Service Support Management Information System

2014 ◽  
Vol 687-691 ◽  
pp. 4840-4843
Author(s):  
Huan Zhao ◽  
Qiu Hong Wu
Keyword(s):  
Information System ◽  
Customer Satisfaction ◽  
Customer Service ◽  
Social Relations ◽  
Management Information System ◽  
Corporate Image ◽  
The Internet ◽  
Management Information ◽  
Service Support ◽  
Internet Environment

In the era of the Internet as the core of globalization the interaction of enterprises, enterprises are faced with a series of thorny issues about how to make social relations resources into corporate sales and development resources. In the past Management strategy is from product-centric to customer-centric. If the companies want to survival and development, we must establish a good relationship with closely customers. By a good corporate credit, high quality products, quality service, to attract new and old customers to standardize the management, warm and caring, and efficient services to support management to maintain the loyalty of the old and new customers. In the Internet environment CRM is an important part of the customer service support management. Online customer service support for management information systems will be enterprise customer-facing portal. A comprehensive customer service support management information system can enhance the competitiveness of enterprises, increase sales, enhance corporate image. Customer service support management is to ensure customer satisfaction and customer interests. How to give full play to the advantage of customer service in the Internet environment to support management information system. And how to enhance customer service in the Internet environment to support the management interface of the customer satisfaction, improve the enterprise's customer retention will become an issue of concern. In the above context, customer service support management information system came into being. The system is provide feedback record inquiries and task allocation to provide customers with more personalized service to help companies achieve customer intelligence decision analysis.

Frame Research of the Building Information Model in Project Management Information System

2014 ◽  
Vol 989-994 ◽  
pp. 5512-5515
Author(s):  
Xiang Shuo He ◽  
Xiao Na Yu ◽  
Xue Zeng Ma
Keyword(s):  
Information System ◽  
Project Management ◽  
Management Information System ◽  
Information Model ◽  
Management Information ◽  
Building Information Model ◽  
Building Information ◽  
Project Management Information System ◽  
The One ◽  
Definition Of

According to the definition of building information model (BIM), authors compare the merits of traditional project management information system (PMIS) with the one based on the BIM model and BPS framework. Then authors approximately analyze the functions of the PMIS of this framework construction and discuss how this system will interpretably operate in life cycle. Finally authors give some advices on the issues in designing process.

scholarly journals EVALUASI MANAJEMEN SISTEM INFORMASI DAN TEKNOLOGI INFORMASI PELABUHAN

2017 ◽  
Vol 3 (3) ◽  
pp. 367
Author(s):  
Budi Sitorus ◽  
Tulus Irpan Harsono Sitorus ◽  
Prasadja Ricardianto
Keyword(s):  
Information System ◽  
Information Systems ◽  
Management Information System ◽  
Management Information Systems ◽  
Management Information ◽  
Information Systems Management ◽  
Technology Application ◽  
Port Management ◽  
The Government ◽  
The One

The purpose of the research is to identify the problem in the port management information system, analyze what needs to be managed in the port management information systems, provide recommendations on the management of information systems management. The research method uses a qualitative analysis approach, in which the port management is still unsatisfactory, therefore, to manage port services requires technology application-based management information system the one that is currently being developed is Inaportnet, in the early stages of this technology application used for the port is already cultivated. The expected result is that the application of information technology-based systems are expected to increase the harbor management performance and the government is expected to direct, supervise and enforce the stakeholders in the port who violate the rules.

Design and Development of a Quality Management Information System

2011 ◽  
pp. 561-578
Author(s):  
M. Sakthivel ◽  
S.R. Devadasan ◽  
S. Ragu Raman ◽  
S. Sriram
Keyword(s):  
Information System ◽  
Quality Management ◽  
Management Information System ◽  
High Technology ◽  
Iso 9001 ◽  
Quality Information ◽  
Management Information ◽  
General Management ◽  
Quality Management Information System ◽  
The One

Among all quality strategies, the quality information system (QIS) is the one which finds comparatively little recognition among the quality engineering professionals. The situation is different in the general management arena where management professionals are striving to attain core competence of organizations through the implementation of management information systems (MIS). On realizing this trend and anticipating tremendous benefits, a research project has been started with the objective of developing a QIS compatible to ISO 9001:2000. In this paper, the quality management information system (QMIS) that has been designed by referring to Clause 4 of ISO 9001:2000 has been reported. After designing this QMIS, its development in real-time environment was examined by conducting a study at an ISO 9001:2000 certified high technology-oriented company. Also, a validation study was conducted by gathering the opinions and assessment of the managing partner of the company on QMIS. These studies revealed the feasibility and possibility of implementing QMIS in ISO 9001:2000 certified companies. The details of this work are presented in this paper.

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