scholarly journals An Efficiency Measurement of E-Government Performance for Network Readiness: Non-Parametric Frontier Approach

2022 ◽  
Vol 8 (1) ◽  
pp. 10
Author(s):  
Hyundong Nam ◽  
Taewoo Nam ◽  
Minjeong Oh ◽  
Sungyong Choi
Keyword(s):  
Economic Performance ◽  
Information And Communications Technology ◽  
Limited Resources ◽  
Growth Delay ◽  
Government Performance ◽  
Communications Technology ◽  
Efficient Manner ◽  
Potential Demand ◽  
Dea Method ◽  
Competency Level

Information and Communications Technology (ICT) network readiness competency improves service quality and provides efficient service in implementing successful e-governments. By confirming ICT network readiness of e-governments, it must be redesigned using limited resources effectively to achieve realistic goals. When ICT investment and economic performance are featured, e-government’s network readiness competency improves potential demand, supply, and service maturity. It reflects information technology (IT) development competency on performance effectively. In this study, we propose the Data Envelope Analysis (DEA) method to present a method of improving ICT network readiness between countries. We derived the ICT network’s readiness competency level and strategic plan by comparing each country for efficient ICT operation of e-governments. If we make rankings in a non-traditional and efficient manner, it will become a successful strategy for ICT in the future. This effort provides guidance for each government and a solution for the growth delay problem, which is required for advancement in ICT investment and productivity. It also guides each government to overcome marginal products.

The role of information and communications technology in the transformation of government and citizen trust

2019 ◽  
Vol 86 (4) ◽  
pp. 708-728 ◽  
Author(s):  
Mohamed Mahmood ◽  
Vishanth Weerakkody ◽  
Weifeng Chen
Keyword(s):  
Information And Communications Technology ◽  
Policy Implications ◽  
Government Performance ◽  
Communications Technology ◽  
Trust In Government ◽  
Digital Government ◽  
Factors Affecting ◽  
The Government ◽  
And Performance ◽  
Survey Responses

We present an empirically tested conceptual model based on exit–voice theory to study the influence of information and communications technology-enabled transformation of government on citizen trust in government. We conceptualize and address the key factors affecting the influence of transformation of government on citizen trust, including government performance and transparency. Based on 313 survey responses from citizens in Bahrain, the top-ranked country in information and communications technology adoption in the Gulf Cooperation Council region, we test government performance and transparency as mediators between transformation of government and citizen trust. The resulting preliminary insights on the measurement and manifestation of citizen trust in the context of information and communications technology-enabled transformation of government have multiple policy implications and extend our understanding of how information and communications technology-enabled transformation of government can improve the government–citizen relationship and digital services adoption. Points for practitioners To fundamentally change the core functions of government, information and communications technology-enabled transformation of government must move beyond the simple digitization and web enabling of processes. Information and communications technology-enabled transformation of government has the potential to address declining citizen trust in government by improving transparency and performance. The success of information and communications technology-enabled transformation of government in Bahrain is attributable to its small size and demographic composition, the relative maturity of digital government initiatives, and the complete commitment of the government to information and communications technology-enabled transformation of government.

Developing a Framework for the Examination of Anchoring Vignette Assumptions Using Cognitive Interviews: A Demonstration in the ICT Skills Domain

Field Methods ◽  
2021 ◽  
pp. 1525822X2199128
Author(s):  
Hana Vonkova ◽  
Jan Hrabak ◽  
Katerina Kralova ◽  
Ondrej Papajoanu
Keyword(s):  
Information And Communications Technology ◽  
Cognitive Interviews ◽  
Communications Technology ◽  
Self Assessment ◽  
Ict Skills ◽  
Self Reports ◽  
Assessment Measures ◽  
Questionnaire Surveys ◽  
Scale Usage ◽  
Response Consistency

Self-assessment measures are commonly used in questionnaire surveys. However, one of the problems with self-reports is that they may be prone to differences in scale usage among respondents. The anchoring vignette method addresses this issue. It relies on two assumptions: response consistency and vignette equivalence. Here we aim to develop a framework for the examination of these assumptions using cognitive interviews and demonstrate it in the Information and Communications Technology (ICT) skills domain. First, we develop new anchoring vignettes describing various ICT skill domains. Second, we examine both assumptions using cognitive interviews with students who are studying different fields. Our analysis shows that the assumptions are indeed not adhered to, especially the assumption of vignette equivalence. Third, we develop a general framework for the examination of the method’s assumptions.

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