scholarly journals Pengaruh Kepuasan Terhadap Loyalitas pada Pembelian Produk Fashion Muslim Melalui Marketplace Shopee

2021 ◽  
Vol 1 (3) ◽  
pp. 524-537
Author(s):  
Yudha Trishananto

This research aims to understand the effect of consumer satisfaction on loyalty through trust as an intervening variable in purchasing Muslim Fashion products through the shopee market place. Steps to collect data with the help of a questionnaire through an interval scale. The sample obtained is 100 respondents through purposive sampling technique. The data is then processed through SmartPLS, analyzed through convergent validity, discriminant validity, composite reliability, average variance extracted (AVE), collinearity statistics (VIF), path coefficient test, goodness of fit test, hypothesis testing with bootstrap, then test moderation through SEM. Hypothesis testing on the satisfaction variable found a positive and significant effect on hedonic shopping value and utilitarian value. The trust variable has a positive and significant effect on hedonic shopping value and utilitarian shopping value. The satisfaction variable was found to have a positive effect on trust. The trust variable has a positive effect on loyalty and the satisfaction variable has no effect on loyalty. The satisfaction variable was found to have an effect on loyalty through trust.

2021 ◽  
Vol 1 (2) ◽  
pp. 1
Author(s):  
Ellyta Liska Andriani ◽  
Ida Bagus Nyoman Udayana ◽  
Nonik Kusuma Ningrum

This research was conducted with in order to identify and analyze the factors that influence loyalty Tokopedia users of online shopping services. With several related variables in this research are hedonic shopping value, web informativeness, web entertainmnet, e-satisfaction, and e-loyalty as dependent variables. The population of this research is tokopedia users, with a sample of 100 tokopedia users. Data collection was done by using a questionnaire method. The test result in this study are that hedonic shopping value has positive effect on e-satisfation, wen informativeness and web entertainmnet have a positive effect on e-satisfaction,  and E-Satisfaction has positive effect on E-Loyalty. Which Means that hypothesis testing is accepted.


2021 ◽  
Vol 21 (1) ◽  
Author(s):  
Sanghee Yeo ◽  
Kyong-Jee Kim

Abstract Background This study aimed to validate the Korean version of the Toronto Empathy Questionnaire (TEQ) and to determine its suitability for the measurement of empathy in medical students. Methods The study sample was Year 1 and 2 medical students at two medical schools on six-year undergraduate medical programs in South Korea. The study participants completed the Korean TEQ, which has a single factor structure and consists of 16 items; responses are scored using a 5-point Likert scale, giving a maximum possible score of 64. Psychometric validation of the questionnaire was performed by exploratory and confirmatory factor analyses and the goodness of fit test. Average variance extracted was calculated to establish convergent validity, and associations between factors and construct reliability were analyzed to establish discriminant validity. Cronbach’s alpha values were utilized for reliability analysis. Results A total of 279 students completed and returned the questionnaire (a 96.2% response rate). Participant empathy scores ranged from 20 to 60 (M = 44.6, SD = 7.36). Empathy scores were higher for females than males (p < .05). The cumulative variance of the Korean TEQ was 32%, indicating that its explanatory power was rather weak. Consequently, goodness-of-fit testing was performed on four hypothetical models, among which a three-factorial structure consisting of 14 items demonstrated satisfactory fit indices and explained 55% of the variance. Reliability estimates of the three subscales were also satisfactory (Cronbach’s α = .71–.81). This three-factorial model was validated by confirmatory factor analysis and demonstrated adequate convergent and discriminant validity. Conclusions This study demonstrated psychometric validation of the Korean TEQ for measuring medical students’ empathy. We suggest a modified 14-item model with a three-factorial structure, which demonstrated better psychometric properties than the original scale.


Performance ◽  
2017 ◽  
Vol 24 (1) ◽  
pp. 13
Author(s):  
Deasy Lestary Kusnandar

Penelitian ini bertujuan untuk mengetahui pengaruh green marketing terhadap keputusan pembelian dengan gender sebagai variabel moderasi. Lokasi penelitian ini adalah di Greenhost Boutique hotel yang terletak di Jl. Jl. Gerilya No. 629 Prawirotaman II Brontokusuman Yogyakarta  Penelitian ini merupakan jenis penelitian kuantitatif dengan menggunakan metode survei yang diberikan kepada pengunjung hotel. Kemudian, objek penelitian dalam penelitian ini adalah green product, green price, green place, green promotion dan keputusan pembelian. Penentuan jumlah sampel pada penelitian ini adalah sebanyak 120 responden dengan metode pengambilan sampel yang digunakan adalah menggunakan random sampling. Alat pengukuran dalam penelitian ini menggunakan skala interval 1-7. Responden memberikan jawaban pada rentang jawaban dari sangat tidak setuju hingga sangat setuju. Kemudian, analisis yang digunakan adalah analisis Structural Equation Modelling (SEM). Analisis ini dibantu dengan menggunakan program komputer AMOS 21. Dari hasil analisis SEM diketahui pengembangan model berbasis teori dalam penelitian ini sebanyak 5 variabel dan 20 indikator. Penyusunan path diagram dan penyusunan persamaan struktural &measurement model bersumber dari pengembangan tiga substruktur penelitian. Matriks input yang digunakan adalah kovarian dan teknik estimasi yang digunakan adalah metode Maximum Likelihood (ML) Estimation, yang telah tersedia dalam program komputer AMOS 21. Pada tahap Confirmatory Factor Analysis (CFA) ada indikator yang dihilangkan yaitu X16. Kemudian, pada uji validitas konstruk yang terdiri dari construct reliability, variance extracted, convergent validity, dan discriminant validity seluruhnya telah terpenuhi. Pada asumsi SEM yang terdiri dari evaluasi normalitas data, outliers, dan multicolinierity&singularity juga telah memenuhi kriteria yang disyaratkan. Dari 8 kriteria indeks kesesuaian model (goodness of fit test) yang dijadikan acuan dalam penelitian ini, yaitu Chi-Square, Probability, CMIN/DF, GFI, AGFI, TLI, CFI, dan RMSEA, terdapat sebanyak delapan kriteria yang masuk kategori baik dan sisanya sebanyak 2 kriteria masuk kategori marginal. Berdasarkan hasil uji hipotesis diketahui: (1) Green Product berpengaruh terhadap keputusan pembelian, (2) Green Price berpengaruh terhadap keputusan pembelian, (3) Green Place berpengaruh terhadap keputusan pembelian, (4) Green Promotion berpengaruh terhadap keputusan pembelian, (5) Gender memoderasi hubungan green product, (6) Gender memoderasi hubungan green price, (7) Gender memoderasi hubungan green place, (8) Gender tidak memoderasi hubungan green promotion.


2017 ◽  
Vol 60 (6) ◽  
pp. 1516-1534 ◽  
Author(s):  
Wolfram Ziegler ◽  
Anja Staiger ◽  
Theresa Schölderle ◽  
Mathias Vogel

Purpose Standardized clinical assessment of dysarthria is essential for management and research. We present a new, fully standardized dysarthria assessment, the Bogenhausen Dysarthria Scales (BoDyS). The measurement model of the BoDyS is based on auditory evaluations of connected speech using 9 scales (traits) assessed by 4 elicitation methods. Analyses of the BoDyS' reliability and construct validity were performed to test this model, with the aim of gauging the auditory dimensions of speech impairment in dysarthria. Method Interrater agreement was examined in 70 persons with dysarthria. Construct validity was examined in 190 persons with dysarthria using a multitrait-multimethod design with confirmatory factor analysis. Results Interrater agreement of < 1 on a 5-point scale was found in 91% of cases across listener pairs and scales. Average reliability was .85. Inspection of the multitrait-multimethod matrix pointed at a high convergent and discriminant validity. Modeling of the BoDyS trait and method factors using confirmatory factor analysis yielded high goodness of fit. Model coefficients confirmed high discriminant and convergent validity and revealed meaningful relationships between scales and methods. Conclusions The 9 auditory scales of the BoDyS provide a reliable and valid profile of dysarthric impairment. They permit standardized measurement of clinically relevant dimensions of dysarthric speech.


2017 ◽  
Vol 25 (5) ◽  
pp. 861-874 ◽  
Author(s):  
Paola Spagnoli ◽  
Maria Luisa Farnese ◽  
Francesca D’Olimpio ◽  
Andrea Millefiorini ◽  
Liliya Scafuri Kovalchuk

Purpose Although Colquitt’s Organizational Justice Scale (COJS) is one of the most widely used organizational justice scales (OJS) worldwide, a rigorous adaptation and validation in Italy is still missing. Accordingly, the purpose of this paper is to examine the construct validity and reliability of the Italian translation of the scale. Design/methodology/approach Factorial and concurrent validity were examined to assess construct validity. A confirmatory factorial analysis through structural equation modelling was conducted on five factorial models: one-factor, two-factor, three-factor, four-factor and second-order factor model. Concurrent validity implied the examination of the relationships between organizational justice and job satisfaction (convergent validity) and between organizational justice and workplace bullying (discriminant validity). Findings Evidence of the prevalence of the original Colquitt (2001) four-factor model was found, though also the second-order model obtained adequate goodness of fit. Findings supported both convergent and discriminant validity. Reliability analysis reported evidence of excellent internal consistency. Thus, the Italian version of the OJS can be used in Italy for research and practical purposes. Originality/value This is the first study properly addressing the factorial and concurrent validity of the OJS in Italy.


2020 ◽  
Vol 20 (Special1) ◽  
pp. 243-250
Author(s):  
Ummu Sakinah S ◽  
Ridzwan CR ◽  
Ramlee M ◽  
Zaliza H

Women are likely to leave the job sector as a result of the crisis between their commitments to the career with the household interest. In response to this issue, this study aims to build a career challenge model that caters to the demand among women in this century. Hence, this study has identified the key factors to the challenges faced by female engineers in pursuing their career as an engineer through the Delphi Modified Technique. The result shows this study looking into the relationship between four independent constructs namely, life balance, childcare, leaves and gender discrimination. Meanwhile, the dependent construct of this study is career challenges faced by women. The scope of the study comprises female engineers with families and 211 respondents were selected to answer the questionnaire. The data obtained were analysed using the PLS-SEM 2.0 software via the algorithm, bootstrapping and blindfolding method. The construction process of this model involves two tests including the construction of the measurement model and the structure model. Testing the measurement model involves internal consistency namely (a) convergent validity and (b) discriminant validity in which these two validities have six analyses; (i) external loading, (ii) composite reliability, (iii) average variance extracted (AVE), (iv) Fornell-Larcker, (v) cross loading, and (vi) Heterotrait-Monotrait Ratio (HTMT). Meanwhile, the structural model testing involves the analysis of (i) Multicollinearity (Inner VIF), (ii) Path Coefficient, (iii) R square (R2), (iv) size effect (f2), and (v) Predictive Relevance (Q2). The findings indicate that gender discrimination and life balance have significant relationships in influencing career challenges. Hence, this model is expected to contribute to the literature of Human Resource Management.


2020 ◽  
Vol 10 (4) ◽  
pp. 100
Author(s):  
Siti Daleela Mohd Wahid ◽  
Siti Hajjar Mohd Amin ◽  
Abdul Jalil Mohamed Ali ◽  
Abdul Jalil Mohamed Ali ◽  
Aida Abdullah ◽  
...  

Citizen-centricity satisfaction is a recent phenomenon spreading around the world. It is of growing interest to scholars and many papers are focused on this area. This paper aims at revealing factor that predict a citizen satisfaction during pandemic outbreak in public service delivery. A massive number of theories and past scholars have carried out studies on the factors influencing citizen satisfaction, which resulted in a list containing large volume of variables. There was a need to generalize factors that capable to form a universal citizen satisfaction model. This research utilizing citizen-centric demands of transformational government model as the theoretical foundation in citizen satisfaction in public service context. 346 citizens conveniently were selected as respondents, at the same time as information become amassed via online surveys. The information become then analyzed via the use of AMOS software.  The structural equation modelling (SEM) was executed to develop the measurement model. The results exhibit that goodness of fit, construct reliability, convergent validity and discriminant validity achieved the overall fitness threshold to model citizen satisfaction. This research contributes to shed light on the literature via examining the elements of citizen-centric demands of transformational government model namely openness, responsiveness, transparency and participation in citizen satisfaction.


The Winners ◽  
2014 ◽  
Vol 15 (2) ◽  
pp. 95
Author(s):  
Niko Fanbasten

This research aims to analyze descriptive condition of Learning Organization, Knowledge Sharing Capability, Innovation Capability, and Business Performance perceived by employees at PT SIT GLOBAL SYSTEMS, an IT consultant company. Besides, research is to analyze influence of Learning Organization and Knowledge Sharing Capability (exogenous variables) on Innovation Capability and Business Performance (endogenous variables) in the company. This research used descriptive statistics and associative methods, with primary and secondary data obtained from observation, interview, and questionnaire to 50 employees as respondents. The data then were analyzed with SmartPLS 2.0 software by measuring loading factor (convergent validity), cross loading (discriminant validity), and reliability for outer model, and interpretation of R2 value, path coefficient, and total effect for inner model. Research found that the descriptive condition of Learning Organization and Knowledge Sharing Capability was on average level, whereas the descriptive condition of Innovation Capability and Business Performance was perceived well by the employees. Research concluded that Learning Organization has positive and significant influence on Innovation Capability; Knowledge Sharing Capability has positive and significant influence on Innovation Capability; Innovation Capability has positive and significant influence on Business Performance; Learning Organization has positive and significant influence on Business Performance, directly and indirectly through Innovation Capability; and Knowledge Sharing Capability has positive and significant influence on Business Performance, directly and indirectly through Innovation Capability.


Author(s):  
Endang Siswati

This research uses a quantitative approach, using 25 samples taken from the population, namely consumers of retail companies that sell private label products, including Superindo, Indomaret, and Alfamart. The purpose of this study is to analyze and determine whether the variable customer satisfaction can mediate the effect of promotion and place advertising on positive word of mouth. Data analysis in this research used PLS (Partial Least Square) with the SmartPLS program, which consists of a measurement model, namely convergent validity, discriminant validity and composite reliability, as well as structural models namely R-Square, Q-Square, Path test coefficients to test the significance of influence, and the Sobel test to test for mediation. The results showed that consumer satisfaction was not able to mediate a positive relationship between promotion and positive word of mouth, but promotion had a significant effect on consumer satisfaction.


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