EIS Systems and Quality Management

2010 ◽  
pp. 300-325
Author(s):  
Bart H.M. Gerritsen
Keyword(s):  
Information Systems ◽  
Quality Management ◽  
Present State ◽  
Performance Indicators ◽  
Key Performance Indicators ◽  
Enterprise Information ◽  
Enterprise Information Systems ◽  
Design And Implementation ◽  
Future Developments ◽  
Storage Technology

This chapter discusses the support of quality management by Enterprise Information Systems. After a brief introduction in ISO9001, one of the principle and widest-spread quality management frameworks, this chapter discusses the design and implementation of a typical QMS and in particular of key performance indicators, indicating the present state of performance in the organization. While analyzing design and implementation issues, requirements on the supporting EIS system will be derived. Finally, the chapter presents an outlook onto future developments, trends and research. This chapter reveals that key performance indicators can be well integrated in EIS systems, using either relational or objectoriented storage technology.

EIS Systems and Quality Management

2011 ◽  
pp. 921-945
Author(s):  
Bart H.M. Gerritsen
Keyword(s):  
Information Systems ◽  
Quality Management ◽  
Present State ◽  
Performance Indicators ◽  
Key Performance Indicators ◽  
Enterprise Information ◽  
Enterprise Information Systems ◽  
Design And Implementation ◽  
Future Developments ◽  
Storage Technology

This chapter discusses the support of quality management by Enterprise Information Systems. After a brief introduction in ISO9001, one of the principle and widest-spread quality management frameworks, this chapter discusses the design and implementation of a typical QMS and in particular of key performance indicators, indicating the present state of performance in the organization. While analyzing design and implementation issues, requirements on the supporting EIS system will be derived. Finally, the chapter presents an outlook onto future developments, trends and research. This chapter reveals that key performance indicators can be well integrated in EIS systems, using either relational or objectoriented storage technology.

EIS Systems and Quality Management

2010 ◽  
pp. 1979-2004
Author(s):  
Bart H.M. Gerritsen
Keyword(s):  
Information Systems ◽  
Quality Management ◽  
Present State ◽  
Performance Indicators ◽  
Key Performance Indicators ◽  
Enterprise Information ◽  
Enterprise Information Systems ◽  
Design And Implementation ◽  
Future Developments ◽  
Storage Technology

This chapter discusses the support of quality management by Enterprise Information Systems. After a brief introduction in ISO9001, one of the principle and widest-spread quality management frameworks, this chapter discusses the design and implementation of a typical QMS and in particular of key performance indicators, indicating the present state of performance in the organization. While analyzing design and implementation issues, requirements on the supporting EIS system will be derived. Finally, the chapter presents an outlook onto future developments, trends and research. This chapter reveals that key performance indicators can be well integrated in EIS systems, using either relational or objectoriented storage technology.

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