Understanding the End User

2001 ◽  
pp. 210-219
Author(s):  
Donald L. Amoroso
Keyword(s):  
Information Systems ◽  
End Users ◽  
Critical Element ◽  
User Characteristics ◽  
End User ◽  
Computer Based ◽  
End User Computing

The End-User Characteristics Matrix, a mapping of user characteristics onto four end-user taxonomies, provides a more detailed perspective on the end user as developer/operator of computer-based information systems. Understanding individual end users is probably the most critical element to effectively managing end-user computing. Yet many managers do not really understand the end user they are attempting to manage. The purpose of this paper is to develop a framework which will allow the manager of end users to identify and describe user characteristics which differentiate, define, and help us better understand the end user.

Validating the End-User Computing Satisfaction Instrument for Online Shopping Systems

2010 ◽  
pp. 291-308
Author(s):  
Chung-Tzer Liu ◽  
Yi Maggie Guo
Keyword(s):  
Information Systems ◽  
User Satisfaction ◽  
Web Site ◽  
Online Shopping ◽  
End Users ◽  
End User ◽  
Is Success ◽  
End User Computing

End-user satisfaction has always been an important component of Information Systems (IS) success. This is also true for online applications, including online shopping systems, where in addition to being a customer, the shoppers play the role of end-users. Shoppers may not come back to or make a purchase on a Web site if they have an unsatisfactory experience. In this research, we focus on this aspect of online shopping by examining shoppers’ experiences as end-users.

Validating the End-User Computing Satisfaction Instrument for Online Shopping Systems

2010 ◽  
pp. 2078-2095
Author(s):  
Chung-Tzer Liu ◽  
Yi Maggie Guo
Keyword(s):  
Information Systems ◽  
User Satisfaction ◽  
Online Shopping ◽  
End Users ◽  
End User ◽  
Is Success ◽  
End User Computing

End user satisfaction has always been an important component of Information Systems (IS) success. This is also true for online applications, including online shopping systems where in addition to being a customer, the shoppers play the role of end users. Shoppers may not come back to or make a purchase on a website if they have an unsatisfactory experience. In this research, we focus on this aspect of online shopping by examining shoppers’ experiences as end users.

Gender and End-User Computing

2009 ◽  
pp. 25-32
Author(s):  
Laura Beckwith ◽  
Margaret Burnett ◽  
Shraddha Sorte
Keyword(s):  
Gender Differences ◽  
Computer Science ◽  
Gender Issues ◽  
End Users ◽  
Strong Impact ◽  
End User ◽  
Significant Research ◽  
Computing Environments ◽  
And Gender ◽  
End User Computing

Although gender differences in a technological world are receiving significant research attention, much of the research and practice has aimed at how society and education can impact the successes and retention of female computer science professionals. The possibility of gender issues within software, however, has received almost no attention, nor has the population of female end users. However, there is relevant foundational research suggesting that gender-related factors within a software environment that supports end-user computing may have a strong impact on how effective male and female end users can be in that environment. Thus, in this article, we summarize theory-establishing results from other domains that point toward the formation of grounded hypotheses for studying gender differences in end-user computing. There has been much background research relevant to human issues of end-user computing, which we define here as problem-solving using computer software, also termed end-user programming in some of the literature (e.g., Blackwell, 2002; Green & Petre, 1996; Nardi, 1993). (See the glossary for definitions of these and related terms.) Despite this, few researchers have considered potential gender HCI issues and gender differences that may need to be accounted for in designing end-user computing environments. The most notable exception is Czerwinski’s pioneering research on the support of both genders in navigating through 3-D environments (Czerwinski, Tan, & Robertson, 2002; Tan, Czerwinski, & Robertson, 2003). Although individual differences, such as experience, cognitive style, and spatial ability, are likely to vary more than differences between gender groups, evidence from Czerwinski’s work as well as work in other domains, such as psychology and marketing, has found gender differences relevant to computer usage. In fact, some research has shown that some software is (unintentionally) designed for males (Huff, 2002). One reason gender HCI issues in end-user computing are important is that ignorance of gender issues has already proven to be dangerous: today’s low percentage of computer science females (Camp, 1997) has been directly attributed to the past unawareness of gender issues in computer science education and in the workforce. There is a risk that if gender HCI issues in end-user computing environments are ignored, a similar phenomenon could occur with female end users.

S3

2003 ◽  
pp. 133-143
Author(s):  
Georg Disterer
Keyword(s):  
Information Systems ◽  
Elderly People ◽  
Training Session ◽  
End Users ◽  
The Internet ◽  
End User ◽  
User Training ◽  
Teaching Curriculum ◽  
End User Training ◽  
Set Up

Many elderly people (age of 60+) are keen on getting familiar with the Internet. At the same time, end-user training gets more and more important for IT management. Therefore, we implemented a graduate Information Systems course, where students have to design, organize, manage, and run a training session, where elderly people can see and try using the Internet. The students learned to design a teaching curriculum and teaching materials, to set up and maintain the technical infrastructure, to organize end-user training, and, most importantly, to teach and to train end-users.

Images of users and products shown during design processes increase users’ willingness to use the design outcome

2010 ◽  
Vol 24 (2) ◽  
pp. 179-189 ◽  
Author(s):  
Bo T. Christensen
Keyword(s):  
Cognitive Science ◽  
Design Process ◽  
End Users ◽  
The Other ◽  
Incremental Innovation ◽  
Design Solution ◽  
User Characteristics ◽  
End User ◽  
Final Design ◽  
Willingness To Use

AbstractTwo studies tested whether introducing images to designers during the design process lead to more useful design solutions as evaluated by the end users’ willingness to use the final design. It was hypothesized based on theories in cognitive science and design that there were at least two paths from images to usefulness. One path concerns analogically transferring within-domain properties to the design solution. The other path concerns mentally simulating end-user characteristics and preferences and inclusion of the user in the resulting design. Study 1 supported that random images led to increased outcome usefulness, and supported both hypothesized paths, by using within-domain products and end-user images as input. Study 2 showed that the image categories competed for attention, and that the within-domain product stimuli attracted the most attention and was considered the most inspirational to the designers. The practical use of the technique may lead to only marginally original products perhaps limiting its applicability to incremental innovation.

An End-User Oriented Visual Programming Language

2014 ◽  
Vol 513-517 ◽  
pp. 2141-2144
Author(s):  
Ying Jia ◽  
Be Jun Shen ◽  
Tian Yu Yu ◽  
Jian Gang Zhu
Keyword(s):  
Information Systems ◽  
Field Studies ◽  
Visual Programming ◽  
End Users ◽  
Research Field ◽  
End User ◽  
Domain Specific ◽  
Web Information ◽  
Develop Software ◽  
Web Information Systems

With the promotion of IT applications and the rise of Web 2.0, mass users' individual requirements continue to emerge. How to quickly meet increasing development and maintenance requirements has been a critical problem of software development. Is it possible for end-users to develop software? This paper chooses Web information systems as the research field, studies the end-user programming technology, and designs an end-user oriented visual domain-specific language VUDSL for university Web information systems. VUDSL programming tools are also implemented, to support end-users without the knowledge of software engineering to develop target information systems by visual programming.

End-user computing and information systems methodologies

1998 ◽  
Vol 8 (1) ◽  
pp. 85-96 ◽  
Author(s):  
M. J. Taylor ◽  
E. P. Moynihan ◽  
A. T. Wood-Harper
Keyword(s):  
Information Systems ◽  
End User ◽  
End User Computing

Training methods and user characteristics in end user computing

2000 ◽  
Vol 4 (2) ◽  
pp. 57-70
Author(s):  
Peter Blakey ◽  
Chris Phillips ◽  
Julie Bunnell
Keyword(s):  
Training Methods ◽  
User Characteristics ◽  
End User ◽  
End User Computing

scholarly journals User Satisfaction Analysis of Primary Care Information Systems in Semarang City with EUCS Model

2018 ◽  
Vol 7 (2) ◽  
pp. 120-125
Author(s):  
Asih Prasetyowati ◽  
Roro Kushartanti
Keyword(s):  
Primary Care ◽  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
Ease Of Use ◽  
End User ◽  
Cross Sectional ◽  
Satisfaction Index ◽  
Care Information ◽  
End User Computing

Abstract   Primary Care Information System (P-Care) is used at the first level health facility (FKTP) for the service of patients of the National Health Insurance. The purpose of this study was to determine the success of using the P-Care information system by evaluating the system using the End User Computing Satisfaction (EUCS) Model. This is a cross-sectional survey research with Primary Care information system objects. The variables studied were the user satisfaction factors of the p-care information system including content aspects, accuracy, format, ease of use, and timeliness. The research subjects were primary care information system operators with 61 FKTPs as samples. Data were analyzed using descriptive analytical methods. P-care application user satisfaction index was 75.5 (satisfied category). This shows that respondents generally have received the primary care information system. The lowest index on A1 (system accuracy), C1 (accuracy of information), and T1&2 (timeliness of information). The lowest average user satisfaction index is on aspects of system accuracy and timeliness. To improve the index of primary care information system user satisfaction, the BPJS needs to improve system monitoring, increase feedback and increase report output. FKTP can develop a bridging P-Care system and structuring the medical record system to be more effective and efficient.   Keywords : information systems, user satisfaction, primary care, EUCS Model     Abstrak   Sistem Informasi Primary Care (P-Care) digunakan pada fasilitas kesehatan tingkat pertama (FKTP) untuk pelayanan pasien Jaminan Kesehatan Nasional (JKN).  Kepuasan pengguna aplikasi P-Care merupakan faktor penting dalam kinerja sistem informasi. Tujuan penelitian ini adalah mengetahui keberhasilan penggunaan sistem informasi p-care dengan melakukan evaluasi sistem menggunakan End User Computing Satisfaction (EUCS) Model. Jenis penelitian adalah penelitian survey bersifat cross sectional dengan obyek sistem informasi Primary Care. Variabel yang diteliti adalah faktor kepuasan pengguna sistem informasi p-care meliputi aspek content, accuracy, format, ease of use, dan timeliness. Subyek penelitian adalah operator sistem informasi primay care dengan 61 sampel FKTP. Data dianalisis dengan cara diskriptif analitik. Indeks kepuasan pengguna aplikasi P-care adalah 75,5 (kategori puas). Hal ini menunjukkan bahwa responden secara umum sudah menerima sistem informasi primay care.  Indeks terendah pada A1 (akurasi sistem), C1 (ketepatan informasi), dan T1&2 (ketepatan waktu informasi). Rata-rata indeks kepuasan pengguna paling rendah pada aspek akurasi sistem dan ketepatan waktu. Untuk meningkatkan indeks kepuasan pengguna sistem informasi primary care, maka pihak BPJS perlu meningkatkan monitoring sistem, meningkatkan feedback dan penambahan output laporan. FKTP dapat mengembangkan sistem bridging p-care dan penataan sistem rekam medis untuk pelayanan pasien yang lebih efektif dan efisien.   Kata kunci : sistem informasi, kepuasan pengguna, primary care, EUCS Model

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