Barriers to the Success of Total Quality Management Implementation in Vietnam's Textile and Garment Companies

2019 ◽  
Vol 10 (3) ◽  
pp. 57-73
Author(s):  
Emmanuel (Manos) Kalargiros ◽  
Cindy Strickler ◽  
Long Pham ◽  
Thomas DeNardin ◽  
Tatyana N Coomer
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Total Quality Management ◽  
Future Research ◽  
Total Quality ◽  
Research Directions ◽  
The World ◽  
Managerial Implications ◽  
Future Research Directions ◽  
The Common

Vietnam is classified as one of the five largest textile and garment exporters in the world. With its ambition to engage more effectively in the global textile and garment supply chains, Vietnam's textile and garment enterprises have been implementing total quality management (TQM) programs in order to improve their product and service quality. However, many of Vietnam's textile and garment enterprises are facing barriers to successful TQM implementation. The objective of this study is to empirically examine these barriers to TQM faced by Vietnam's textile and garment enterprises and to compare the results with previous studies conducted with U.S. and Mexican businesses. The results of this study indicate five barriers to Vietnam's textile and garment enterprises' successful TQM implementation. Among these five barriers, the common barrier shared by Vietnamese, US and Mexican businesses is that employees are resistant to change. Managerial implications and future research directions are discussed.

scholarly journals Improvement of Educational Quality: Bridging The Total Quality Management to Map Students’ Life Skills at Polytechnic of Health-Ministry

2021 ◽  
Vol 58 (1) ◽  
pp. 699-709
Author(s):  
Aan Komariah Et al.
Keyword(s):  
Quality Assurance ◽  
Quality Management ◽  
Service Quality ◽  
Total Quality Management ◽  
Life Skills ◽  
Life Skill ◽  
Total Quality ◽  
Health Ministry ◽  
The World ◽  
Academic Service Quality

This research was conducted to obtain a description that the Life Skill-Based Academic Service which is formulated based on the results of the evaluation can improve students’ life skills of Higher Education Department of Dental Nursing Polytechnic of health-ministry, Ministry of Health, Tasikmalaya and Bandung. The profile of academic service quality for Dental Nursing at Polytechnic of health-ministry, Ministry of Health, Tasikmalaya and Bandung, has not fully focused on improving life skills more thoroughly including life skills for the business world. Improvement and development of life skills through a number of learning activities, work practices and graduates who are ready to compete in the world of work. Leadership policy in implementing life skill-based academic service quality, oriented to the world of work. The formulation of policies for quality assurance is an elaboration of the vision and mission in order to produce graduates who are competent in the world of work. There is no policy evaluation specifically related to life skills. Evaluation is carried out on the output in the form of graduate and student user satisfaction with the service system. The Total Quality Management (TQM) system for service quality / academic life skill-based management has not been fully supported by the 10 main elements of TQM, especially the scientific approach. Planning focuses on main customers with internal customer support. Quality improvement is carried out by involving quality assurance units, structural and staff as team work. The improvement of the TQM system focuses on providing educational services oriented to the world of work.

scholarly journals A Conceptual Framework and Propositions for the Acceptance of Mobile Services

2007 ◽  
Vol 2 (2) ◽  
pp. 61-73 ◽  
Author(s):  
Sally Rao ◽  
Indrit Troshani
Keyword(s):  
Mobile Services ◽  
User Acceptance ◽  
Future Research ◽  
Research Directions ◽  
Consumer Adoption ◽  
Business Opportunities ◽  
Managerial Implications ◽  
Lead Users ◽  
Future Research Directions ◽  
Insight Into

Mobile services are heralded to create a tremendous spectrum of business opportunities. User acceptance of these services is of paramount importance. Consequently, a deeper insight into theory-based research is required to better understand the underlying motivations that lead users to adopting mobile services. As mobile services bring additional functional dimensions, including hedonic and experiential aspects, using extant models for predicting mobile services acceptance by individuals may be inadequate. The aim of this paper is to explore, analyse and critically assess the use of existing acceptance theories in the light of the evolving and ubiquitous mobile services and their underlying technologies. Constructs affecting consumer adoption behaviour are discussed and relevant propositions are made. Managerial implications are explored and future research directions are also identified.

scholarly journals Nine Years of Mobile Healthcare Research: A Bibliometric Analysis

2021 ◽  
Vol 17 (10) ◽  
pp. 144
Author(s):  
Javed Ali ◽  
Ahmad Jusoh ◽  
Norhalima Idris ◽  
Alhamzah F. Abbas ◽  
Ahmed H. Alsharif
Keyword(s):  
Citation Analysis ◽  
Healthcare Research ◽  
Future Research ◽  
Central Theme ◽  
Research Directions ◽  
Mobile Healthcare ◽  
The World ◽  
Author Keywords ◽  
Future Research Directions ◽  
Scopus Database

<p class="0abstractCxSpFirst"><span lang="EN-US">Purpose: The purpose of the paper was to explore the central keyword searched (<em>e.g., mobile healthcare</em>). It also aimed at identifying the valuable contributions made by authors, journals, countries, and institutions and their associations in ‘<em>mobile healthcare</em>’ search around the world. </span></p><p class="0abstractCxSpMiddle"><span lang="EN-US">Methodology: Data was extracted from 2012 to 2020 by using Scopus database and analysed through VOSviewer software and MS Excel. PRISMA guidelines were used to screen the records. </span></p><p class="0abstractCxSpMiddle"><span lang="EN-US">Analysis: Co-authorship, Co-occurrence, Bibliographic Coupling and Co-citation analysis were executed to identify the links and collaborations among the authors, countries, author keywords and documents globally. </span></p><p class="0abstractCxSpMiddle"><span lang="EN-US">Findings: Results showed that <em>Yang X</em>. had the highest association with other authors and <em>Sood, S.K.</em> had published more documents than others. <em>Australia</em> was found to have the highest association with other countries, and <em>India</em> was leading other countries in publications. <em>Computers and Electrical Engineering</em> was found to be the leading journal in publication of documents. </span></p><p class="0abstractCxSpLast"><span lang="EN-US">Originality:<em> </em>This study, to best of our knowledge, was the first of its kind in mapping the ‘<em>mobile healthcare</em>’ search which was designed till 2020. This will aid in shaping and understanding the central theme and set the future research directions for the researchers.</span></p>

A Total Quality Management Research on the Portman Ritz Carlton Shanghai

2014 ◽  
Vol 687-691 ◽  
pp. 4582-4587
Author(s):  
Si Yu Peng
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Total Quality Management ◽  
Hospitality Industry ◽  
Business Management ◽  
Quality Service ◽  
Total Quality ◽  
Customer Expectations ◽  
Customer Delight ◽  
High Quality Service

In the hospitality industry, customers are seen as the key driving a business’s survival and success. The industry is therefore highly competitive and much more aware of the provision of quality service to meet customer expectations. Since hotel businesses are providing similar superior facilities among competitors in the market, service quality has been considered as the first priority and essential part of the organisational culture, making today’s businesses more concerned with delighting their customers than simply satisfying them [1]. Consequently, Total Quality Management (TQM) is becoming a widely used business management strategy within the hospitality industry. The intent of this essay focuses on the issue of service quality with the selected hotel - The Portman Ritz Carlton, Shanghai. It will first introduce TQM theory and then discuss how the approach helps to generate and maintain high quality service to achieve “customer delight”.

Value Co-Creation in Cloud Services

2013 ◽  
pp. 74-91 ◽  
Author(s):  
Ammar Rashid ◽  
William Yu Chung Wang ◽  
Felix B. Tan
Keyword(s):  
Service Providers ◽  
Practical Experience ◽  
Cloud Services ◽  
Future Research ◽  
Research Directions ◽  
Technical Aspects ◽  
Creation Process ◽  
Managerial Implications ◽  
Future Research Directions

In recent years, there has been considerable interest in cloud services in academic literature. Most research in this area has focused on the technical aspects of designing and implementing cloud services, with few studies focusing on understanding the value of cloud services and the processes by which consumer and service providers engage each other to co-create these services. This chapter explains the co-creation processes, and, the role of consumer in the value co-creation process of cloud services. It incorporates extant marketing and information systems literature, industry reports, and practical experience reflections to highlight the significance of cloud services. The drivers of co-creation are explored with the description of co-creation processes and the underlying factors involved in value co-creation of cloud services. The chapter concludes by outlining the opportunities associated with the development of cloud services, noting future research directions and discussing academic and managerial implications.

Assessing Knowledge Management Performance in Organisations Based on the Criteria of Total Quality Management

2019 ◽  
pp. 1394-1419
Author(s):  
Kit Fai Pun ◽  
Man Yin Rebecca Yiu
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Total Quality Management ◽  
Performance Measures ◽  
Future Research ◽  
Total Quality ◽  
Implementation Framework ◽  
Management Leadership ◽  
People Development ◽  
Results Orientation

Knowledge management (KM) has been gaining momentum as the means toward organisational growth. Recent literature also gives much prominence to emerging performance measurement (PM) systems for assessing performance. This chapter comprehends the concepts of integrating KM with PM, and in short, KM performance measures in organisations. It reviews the issues that surround KM/PM initiatives, and discusses the assessment criteria that integrate the philosophy and the principles of total quality management (TQM) with KM performance measures. Five KM/PM enablers/criteria are identified, namely 1) senior management leadership, 2) management by processes, 3) people development, 4) continuous improvement, and 5) results orientation. These concepts are constituted the development of an integrated knowledge management (IKM) model for assessing organisational KM performance. Future research could evaluate the efficacy of the IKM model, validate the key KM/PM criteria, and develop an implementation framework to foster the KM/PM efforts in organisations in different sectors.

A Proposed Framework for Mobile Services Adoption

2008 ◽  
pp. 193-215 ◽  
Author(s):  
Indrit Troshani ◽  
Sally Rao Hill
Keyword(s):  
Mobile Services ◽  
Future Research ◽  
Research Directions ◽  
Business Opportunities ◽  
Managerial Implications ◽  
Future Research Directions

Mobile services are touted to create a significant spectrum of business opportunities. Acceptance of these services by users is, therefore, of paramount importance. Consequently, a deeper insight is required to better understand the underlying motivations leading users to adopting mobile services. Further, enhanced understanding would also help designing service improvements and appropriate adoption strategies. Most of the existing theoretical acceptance models available originate from organisational contexts. As mobile services bring additional functional dimensions, such as hedonic or experiential aspects, using extant models for predicting mobile services acceptance by individuals may be inadequate. The aim of this chapter is to explore and critically assess the use of existing acceptance theories in the light of evolving mobile services. Constructs affecting adoption behaviour are discussed and relevant extensions are made which culminate with a framework for mobile services adoption. Managerial implications are explored and future research directions are also identified.

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