Evaluating and Designing Electronic Government for the Future

2011 ◽  
Vol 7 (3) ◽  
pp. 38-56 ◽  
Author(s):  
Nigel Martin ◽  
John Rice
Keyword(s):  
Original Data ◽  
Evaluation Framework ◽  
Electronic Government ◽  
Potential Growth ◽  
Focus Group Research ◽  
Group Research ◽  
Service Efficiency ◽  
Services Evaluation ◽  
Process Factors ◽  
Electronic Channels

This paper uses data from a program of customer interviews and focus group research conducted by the Australian government to develop an electronic services evaluation and design framework. A proven theory building approach has been used to develop and confirm the various components of electronic government (e-government) use and satisfaction from original government studies conducted in Australia and to create the new evaluation framework. Building on the extant e-government literature, the reintroduction of the original data into the framework yielded some emergent observations and insights for future e-government design, including the somewhat paradoxical importance of human contacts and interactions in electronic channels, service efficiency and process factors that impinge on customer satisfaction and dissatisfaction, and a potential growth trajectory for telephony based e-government for older segments of the community.

Evaluating and Designing Electronic Government for the Future

2013 ◽  
pp. 238-258
Author(s):  
Nigel Martin ◽  
John Rice
Keyword(s):  
Original Data ◽  
Evaluation Framework ◽  
Theory Building ◽  
Electronic Government ◽  
Potential Growth ◽  
Focus Group Research ◽  
Service Efficiency ◽  
Services Evaluation ◽  
Process Factors ◽  
Electronic Channels

This paper uses data from a program of customer interviews and focus group research conducted by the Australian government to develop an electronic services evaluation and design framework. A proven theory building approach has been used to develop and confirm the various components of electronic government (e-government) use and satisfaction from original government studies conducted in Australia and to create the new evaluation framework. Building on the extant e-government literature, the reintroduction of the original data into the framework yielded some emergent observations and insights for future e-government design, including the somewhat paradoxical importance of human contacts and interactions in electronic channels, service efficiency and process factors that impinge on customer satisfaction and dissatisfaction, and a potential growth trajectory for telephony based e-government for older segments of the community.

The Handbook for Focus Group Research.

PsycCRITIQUES ◽  
1994 ◽  
Vol 39 (9) ◽  
Author(s):  
No authorship indicated
Keyword(s):  
Focus Group ◽  
Focus Group Research ◽  
Group Research

scholarly journals Conducting focus groups in neurodegenerative disease populations: ethical and methodological considerations

BMJ Open ◽  
2021 ◽  
Vol 11 (1) ◽  
pp. e041869
Author(s):  
Annabel Jones ◽  
Philippa Morgan-Jones ◽  
Monica Busse ◽  
Victoria Shepherd ◽  
Fiona Wood
Keyword(s):  
Data Collection ◽  
Focus Groups ◽  
Neurodegenerative Disease ◽  
Social Interactions ◽  
Qualitative Methodology ◽  
Focus Group Research ◽  
Group Research ◽  
Methodological Considerations ◽  
Impact Data ◽  
Based Medicine

BackgroundInvolvement of vulnerable populations in research is critical to inform the generalisability of evidence-based medicine to all groups of the population.ObjectiveIn this communication, we reflect on our previous research, and that of other authors, to identify and explore key ethical and methodological considerations.DiscussionFocus groups are a widely implemented qualitative methodology, but their use, particularly in vulnerable neurodegenerative disease populations, is not straightforward. Although the risk of harm is generally low in focus group research, neurodegenerative disease populations are particularly vulnerable to issues relating to comprehension and their capacity to consent. Physical and cognitive impairments may also affect social interactions among participants and therefore impact data collection and analyses.ConclusionWe offer a number of ethical and methodological recommendations to facilitate the processes of recruitment and data collection when conducting focus groups with neurodegenerative disease populations.

Focus Group Research

NASPA Journal ◽  
1991 ◽  
Vol 28 (3) ◽  
pp. 195-201 ◽  
Author(s):  
Maryann Jacobi
Keyword(s):  
Focus Group ◽  
Focus Group Research ◽  
Group Research

Couples' Experiences With Prostate Cancer: Focus Group Research

2002 ◽  
Vol 29 (4) ◽  
pp. 701-709 ◽  
Author(s):  
Janet Harden ◽  
Ann Schafenacker ◽  
Laurel Northouse ◽  
Darlene Mood ◽  
David Smith ◽  
...  
Keyword(s):  
Prostate Cancer ◽  
Focus Group ◽  
Focus Group Research ◽  
Group Research

Focus-Group Research on Minnesota's Implementation of Graduation Standards Testing

1999 ◽  
Vol 92 (5) ◽  
pp. 312-319 ◽  
Author(s):  
Kristin Kline Liu ◽  
Richard Spicuzza ◽  
Ronald Erickson
Keyword(s):  
Focus Group ◽  
Focus Group Research ◽  
Group Research ◽  
Graduation Standards

scholarly journals Guia prático de excercícios de alongamento como promotor de autonômia em um grupo de mulheres / Promoting autonomy in a group of women with a practical guide to stretching

2018 ◽  
Vol 2 (2) ◽  
pp. 414-431
Author(s):  
Tialhes Farias Marconato ◽  
Silvani Vargas Vieira ◽  
Miriam Cabrera Corvelo Delboni ◽  
Fernanda Alves Carvalho De Miranda
Keyword(s):  
Occupational Therapy ◽  
Therapy Group ◽  
Body Awareness ◽  
Daily Activities ◽  
Body Perception ◽  
Focus Group Research ◽  
Practical Guide ◽  
Muscle Stretching Exercises ◽  
Muscle Stretching ◽  
Group Research

A Terapia Ocupacional desenvolve sua prática e estudo sobre as atividades humanas com a utilização de recursos e instrumentos terapêuticos, que podem beneficiar o processo de envelhecimento. Nesse sentido, o estudo visou reconhecer e descrever a percepção de mulheres com idade entre 40 e 60 anos de idade, participantes de um grupo de Terapia Ocupacional, quanto às repercussões da utilização de um Guia Prático de Alongamento, no desempenho das atividades cotidianas. Para tanto, realizou-se uma pesquisa qualitativa, exploratória e descritiva, por meio de Grupo Focal. Verificou-se que a utilização do Guia influenciou no controle da dor, na autonomia para realização de atividades de vida diária e na percepção do próprio corpo das participantes do estudo. Conclui-se que o Guia Prático de Alongamento é uma ferramenta simples, porém relevante para melhorar a consciência corporal, a autonomia e independência de indivíduos em processo de envelhecimento, sugerindo-o como um instrumento indicado para outras populações. AbstractOccupational Therapy carries out the practice and study of human activities by employing therapeutic resources and instruments, which can benefit the aging process. Thus, the aim of this study was to identify and describe the perception of women between the ages of 40 and 60 in an Occupational Therapy group regarding the effects of using a Practical Guide to Stretching on the performance of their daily activities. In that sense, a qualitative, exploratory and descriptive Focus Group research was carried out. It was verified that the use of the Practical Guide had an influence on participants' pain control, autonomy to perform daily activities and body perception. It was concluded that the Practical Guide to Stretching is a simple but relevant tool that helps aging individuals improve their body awareness, autonomy and independence. It is also a suitable tool for other populations.Keywords: Muscle Stretching Exercises; Qualitative Research; Occupational Therapy. 

scholarly journals Using Symbols and Shapes for Analysis in Small Focus Group Research

2016 ◽  
Author(s):  
Oladokun Omojola
Keyword(s):  
Focus Group ◽  
Prima Facie ◽  
Group Method ◽  
Group Discussions ◽  
Focus Group Research ◽  
Group Research ◽  
Research Findings ◽  
Small Focus ◽  
Focus Group Method

Substantial literature exists to support the growing importance of focus group research, having been around for decades. Its ubiquity under the scholarship radar is not in doubt while the analyses of findings commonly seen are scholarly and significantly sophisticated. However, these analyses have been found to be limited in scope for fresh adopters of the focus group method, non-literate beneficiaries of research findings and business people who are critically averse to lengthy textual statements about outcomes. This article introduces the use of symbols as a means of analyzing responses from small focus group discussions. It attempts to demonstrate that using symbols can substantially assist in the prima facie determination of perceptions from a focus group membership, its patterns of agreement and disagreement, as well as the sequence of its discussions.

scholarly journals The Attractiveness of a City-Centre Shopping Environment: Older Consumers’ Perspective

2019 ◽  
Vol 4 (2) ◽  
pp. 5-17 ◽  
Author(s):  
Anna-Maija Kohijoki ◽  
Katri Koistinen
Keyword(s):  
Research Method ◽  
Qualitative Content Analysis ◽  
City Centre ◽  
Urban Nature ◽  
Social Contacts ◽  
Older Consumers ◽  
Focus Group Research ◽  
Group Research ◽  
Customer Segment ◽  
The City

Older consumers represent an increasingly significant customer segment for city-centre retailers. However, many intraurban centres are struggling to maintain an attractive shopping environment. This article focuses on older consumers’ (Finns, aged 64+) perceptions of the city centre with an emphasis on design and ambient elements in the external shopping environment. Using the focus-group research method, the aim is to identify what kind of elements these are and how they constitute an attractive city-centre shopping environment for older consumers. Findings from a qualitative content analysis show that an attractive city-centre shopping environment provides convenience and safety when moving around and running errands, functional and aesthetic lighting to cope with shopping, proper furnishings regarding places to rest, harmonious building architecture integrated with refreshing urban nature, and the cleanliness of the streetscape. Findings indicate that a city-centre shopping environment offers more to older consumers than a context of satisfying consumption needs. City shopping gives a reason to go outdoors and maintain social contacts. The study has implications for creating an age-friendly city centre, the shopping environment which supports older consumers’ active and independent lives.

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