Do perceived service value, quality, price fairness and service recovery shape customer satisfaction and delight? A practical study in the service telecommunication context
Keyword(s):
2013 ◽
Vol 14
(2)
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pp. 25-52
2012 ◽
Vol 13
(2)
◽
pp. 1-23
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2013 ◽
Vol 9
(3)
◽
pp. 257-276
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Keyword(s):
2015 ◽
Vol 29
(5)
◽
pp. 331-343
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2020 ◽
Vol 14
(4)
◽
pp. 403
2021 ◽
Vol ahead-of-print
(ahead-of-print)
◽
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