Family-Owned Private Higher Education Institutions in Africa

International Higher Education ◽

10.6017/ihe.2018.95.10727 ◽

2018 ◽

pp. 23-24 ◽

Cited By ~ 1

Author(s):

Wondwosen Tamrat

Keyword(s):

Higher Education ◽

Higher Education Institutions ◽

Education Sector ◽

Private Higher Education ◽

Global Presence ◽

The Subject ◽

Private Higher Education Institutions

Notwithstanding the dearth of research on the subject, the increasing global presence of family-owned institutions is introducing a special breed within the private higher education sector. This article broadly explores the nature, continental developments, and implications of this growing phenomenon across Africa.

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Growth and conflict: the views of Chinese private higher education managers

Journal of International Education in Business ◽

10.1108/jieb-04-2016-0003 ◽

2016 ◽

Vol 9 (1) ◽

pp. 17-30 ◽

Cited By ~ 1

Author(s):

Xiaoying Ma ◽

Malcom Abbott

Keyword(s):

Higher Education ◽

Higher Education Institutions ◽

Education Sector ◽

Private Higher Education ◽

Content Type ◽

Academic Literature ◽

Private Higher Education Institutions ◽

The Government ◽

The Relationship ◽

Education Managers

Purpose The purpose of this paper is to report the findings of a series of interviews conducted with a number of managers of Chinese private higher education institutions on the growth of the private higher education sector in China and the relationship it has with the government. Private higher education managers in China do seem concerned with the regulatory impediments to their institutions’ development and the difficulties involved in competing with state-funded institutions. Design/methodology/approach The paper uses a series of interviews conducted with a number of managers of Chinese private higher education institutions on the growth of the private higher education sector in China and the relationship it has with the government. Findings The research found that private higher education managers in China do seem concerned with the regulatory impediments to their institutions’ development and the difficulties involved in competing with state-funded institutions. Originality/value This work is the only one of its kind in the academic literature.

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Developing a Service Quality Model for Private Higher Education Institutions in Lebanon

GATR Journal of Management and Marketing Review - JMMR Vol 4(3) JUL-SEP 2019 ◽

10.35609/jmmr.2018.3.1(4) ◽

2018 ◽

Vol 3 (1) ◽

pp. 24-33

Author(s):

Farah Khattab

Keyword(s):

Higher Education ◽

Service Quality ◽

Quality Assessment ◽

Higher Education Institutions ◽

Education Sector ◽

Private Higher Education ◽

Assessment Process ◽

Quality Model ◽

Quality Dimensions ◽

Private Higher Education Institutions

Objective - The objective of this study is to identify and implement the most suitable and prominent dimensions for service quality, which is key for the development of a successful model. Within a competitive academic environment, Lebanese higher education institutions are forced to develop their own dimensions of service quality and offer higher quality services than their competitors. Therefore, identifying the key dimensions of service quality in the Lebanese higher education sector is a priority for universities, to improve their overall services and maintain high levels of retention. The foremost condition to success is a well-developed service quality assessment process to evaluate university services. This paper aims to investigate the most effective service quality assessment tool for Lebanese universities, in addition to the corresponding dimensions of service quality and their impact on the satisfaction of the students. Methodology/Technique - This study undertakes a comprehensive review of recent studies dealing with different aspects of service quality models and the corresponding service quality dimensions are presented and discussed. Considering the proved and established qualities and capabilities of the SERVQUAL model and the urgent need for service quality assessment for private higher education institutions in Lebanon, a modified SERVQUAL model with seven dimensions is proposed and highlighted as a potential model for assessing service quality in the Lebanese higher education sector. Findings - Based on the comprehensive literature review carried out, it was noted that the SERVQUAL instrument is the most prominent model used in recent investigations to assess service quality in the higher education sector. Novelty - Choosing the proper and the most influential service quality model is one of the crucial challenges faced in higher education. Type of Paper: Review. Keywords: Service Quality; Quality Dimensions; Service Model; Customer Satisfaction; Lebanese Higher Education. JEL Classification:

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