Communicating value through strategic engagement

2018 ◽  
Vol 39 (3/4) ◽  
pp. 154-165 ◽  
Author(s):  
Scott Walter
Keyword(s):  
Academic Library ◽  
First Century ◽  
Content Type ◽  
Campus Engagement ◽  
Library Assessment ◽  
Culture Of Assessment ◽  
The University ◽  
Library Value ◽  
University Setting

Purpose The purpose of this paper is to explore ways in which “library value” may be communicated in a university setting through more effective engagement with strategic planning and a broader array of campus partners. Design/methodology/approach This paper presents a case study of an academic library in which alignment with the university mission and strategic plan and alignment of library assessment efforts with the broader culture of assessment at the university have resulted in positive gains for the library in terms of campus engagement and recognition of library value. Findings This paper provides insights into successful strategies for improved communication of library value to senior leadership, new investment in library facilities, and enhanced opportunities for collaboration across the university on strategic initiatives including student success, innovation in teaching and scholarship, and community engagement. Originality/value This paper provides library leaders with new approaches to engagement with campus partners and senior academic leadership in promoting the library as a strategic resource worthy of investment in the twenty-first century.

scholarly journals Developing an academic library assessment plan: a case study

2015 ◽  
Vol 16 (1) ◽  
pp. 48-61 ◽  
Author(s):  
Gregory Arnold Smith ◽  
Howard Dale Tryon ◽  
Lori Beth Snyder
Keyword(s):  
Planning Process ◽  
Single Case ◽  
Relevant Literature ◽  
Academic Library ◽  
Survey Analysis ◽  
Internal Factors ◽  
Content Type ◽  
Library Assessment ◽  
Culture Of Assessment

Purpose – The purpose of this paper is to analyze the process of developing an academic library assessment plan and its relation to the furtherance of a culture of assessment. Design/methodology/approach – Qualitative study of a university library’s assessment planning process; findings based on documentary evidence as well as an employee survey; analysis framed in relationship to relevant literature. Findings – Planning for the future of assessment offered the Jerry Falwell Library a significant opportunity for organizational change. Evaluations of the planning process were mixed, but generally revealed evidence of conditions associated with the development of a culture of assessment. Participants saw planning as the product of both external and internal factors. The plan’s orientation toward value and impact, though clearly understood, was not universally appreciated. Implementation of the plan remains a substantial challenge. Research limitations/implications – Reliability is subject to the limitations inherent to qualitative methods. Single case study design limits generalizability to different contexts. Practical implications – The goal of developing a culture of assessment is not to be achieved easily or quickly. Library employees may be most inclined to support an assessment agenda when it is driven by internal factors such as quality improvement and the pursuit of efficiency and effectiveness. Originality/value – The study emphasizes the process of developing an assessment plan at a university with a strong teaching mission. Additionally, it provides insight into the relationship between assessment planning and a culture of assessment.

Measuring the academic library

2018 ◽  
Vol 119 (1/2) ◽  
pp. 109-120 ◽  
Author(s):  
Fiona Salisbury ◽  
Jennifer Peasley
Keyword(s):  
Design Methodology ◽  
Academic Library ◽  
National Standards ◽  
Digital Environment ◽  
Content Type ◽  
Research Outcomes ◽  
Service Data ◽  
The University ◽  
The Impact

Purpose The purpose of this paper is to provide an Australian perspective of impact and value by examining how the broader international and national perspectives play out in practice in the Australian context and where adaption for local requirements is necessary. Design/methodology/approach This paper will explore the assessment of impact and value in academic libraries and the tools available to translate today’s inputs into future impact and value. It will focus on a range of methods and procedures, including international and national standards, frameworks and benchmarks. Findings The La Trobe University Library is presented as a case study to examine the challenges of leveraging tools to assess impact and communicate the value of the library across the university community. Originality/value Assessing the impact and demonstrating the value of the academic library in a digital environment is a constant challenge. While usage and service data are plentiful, traditional metrics no longer sufficiently demonstrate the academic library’s contribution to university learning, teaching and research outcomes.

Using Koha for cataloging and classification: a case study

2014 ◽  
Vol 31 (2) ◽  
pp. 15-21 ◽  
Author(s):  
Aminat Titilola Bayero Abdussalam ◽  
Usman Ajisafe Saliu
Keyword(s):  
Participant Observation ◽  
First Century ◽  
Information Communication ◽  
Content Type ◽  
Power Failure ◽  
Library Resources ◽  
Use Of The Internet ◽  
Integrated Software ◽  
The University

Purpose – The purpose of this paper is to present the ways in which online cataloguing is used to provide twenty-first century library and information services to a university community in a developing country, together with the challenges and prospects of such an application. The paper aims to examine the use of the internet to catalogue and classify library materials in the University of Ilorin Library. It looks at the use of the Library of Congress Catalogue in copy cataloguing. This paper also discusses the use of Koha, a free library integrated software to classify and catalogue library resources in the University of Ilorin Library. Design/methodology/approach – The methods used are participant observation, interviews with the senior librarians in the library and visits to another library that uses Koha software. Periodical and online articles were also used to gather information to support this study. Findings – The major problem is incessant power failure and the library is planning to get a heavy and very powerful inverter and generator that can stop the disruption of work resulting from the intermittent power supply. Another setback in using Koha is that the cataloguing is being done online unlike Biblofile which is done offline. Research limitations/implications – The researchers visited only one university library in the course of the research. This is due to financial constraints. Practical implications – Information communication technology training must be taken seriously for librarians who want to remain relevant in this age of information technology. Originality/value – This study about Koha software usage is the first of its kind to be carried out in the University of Ilorin Library and will be useful to other university libraries.

Establishing clients’ satisfaction levels with automated library based services

2019 ◽  
Vol 36 (1) ◽  
pp. 8-20
Author(s):  
Paul Nunekpeku
Keyword(s):  
Academic Library ◽  
Case Study Research ◽  
Cape Coast ◽  
Content Type ◽  
Library Automation ◽  
Descriptive Research ◽  
Informal Interview ◽  
Reference Service ◽  
The University

Purpose Library automation is required in academic libraries to meet the dynamic demands of clients. This study aims to investigate the level of clients’ satisfaction of Sam Jonah library automation. Design/methodology/approach The study utilized the descriptive research design by using an exploratory case study research method. A disproportionate stratified random sampling was used to select 322 respondents (undergraduates, postgraduates and lecturers/researchers) who consented to participate in the study. Questionnaire and informal interview were used for the data collection. Findings The study showed that more than half of the clients of Sam Jonah library were moderately satisfied with the library’s automation. Clients mostly access internet/Wi-Fi and reference service. Patronage of the services including photocopying, borrowing of books (circulation), e-resources/academic databases, institutional repository, library website and the OPAC was not encouraging. Increase in user education was recommended to improve their usage. Research limitations/implications The study was limited to only one academic library, namely, Sam Jonah library of the University of Cape Coast, Ghana. Originality/value The study provides insight into a case study of satisfactory level of clients in accessing automated services of Sam Jonah Library to serve as a basis for further research.

The whys and hows of academic library space assessment: a case study

2019 ◽  
Vol 41 (1) ◽  
pp. 28-38 ◽  
Author(s):  
Stan Trembach ◽  
Jayne Blodgett ◽  
Annie Epperson ◽  
Natasha Floersch
Keyword(s):  
Academic Library ◽  
Visitor Experience ◽  
User Research ◽  
Content Type ◽  
Holistic Approaches ◽  
Flip Chart ◽  
Multi Method Approach ◽  
University Of Northern Colorado ◽  
The University

Purpose The purpose of this paper is to advocate for change in academic library space assessment and use philosophy in favor of a more user-centered approach emphasizing space designed for and by users themselves. This goal is achieved by analyzing the implementation of a recent space assessment project at the University of Northern Colorado Libraries to investigate specific patterns of library space utilization. Design/methodology/approach This paper presents a case study for which data were collected through a multi-method approach, including flip chart and whiteboard questions, brief semi-structured “tabling” interviews, and more in-depth “roving” interviews. Findings The current library literature on space assessment does not encompass broader, more holistic approaches to how library space is used by students, faculty, staff and community users. The findings from this study highlight the diversity of ways patrons may use an academic library, many of which are related to academic work. However, visitors also come to the library for other purposes, such as socializing or attending an event. It is imperative that the space be adequately equipped to meet varied visitor needs and to create a welcoming environment for all patrons. Originality/value The paper has several implications for planning and managing the operations of medium-sized academic libraries. It contributes to the larger conversation in higher education about the importance of user research for enhancing visitor experience through data-informed decision-making. Furthermore, the project it details is not an isolated assessment effort but part of the library’s ongoing space assessment work.

Culture of assessment in academic libraries in Kuwait: investigating the current situation and future prospects

2020 ◽  
Vol 41 (8/9) ◽  
pp. 655-667
Author(s):  
Bibi M. Alajmi ◽  
Madiha Kaisar
Keyword(s):  
Academic Libraries ◽  
Cultural Context ◽  
Information Science ◽  
Academic Library ◽  
Private Universities ◽  
Future Research ◽  
Content Type ◽  
Library Assessment ◽  
Culture Of Assessment ◽  
Library Staff

PurposeUsing the Association of Research Libraries' SPEC KIT 303 library assessment framework, this study examines and evaluates academic libraries' efforts toward establishing a culture of assessment.Design/methodology/approachA quantitative questionnaire is employed to collect data. The sample comprises 70 library staff working in eight academic libraries in public and private universities in Kuwait.FindingsThe findings document a readiness to create a culture of assessment in Kuwaiti academic libraries, though this was greater in private universities. Resources to develop this culture, such as assessment and analysis methods and the requisite skills and knowledge, are available, but commitment from academic leaders and plans for a shift toward culture of assessment were not evident. Overall, participating academic library staff acknowledged the value of developing a culture of assessment, but this seems not to be an institutional priorityPractical implicationsThe methodology and findings address gaps in library and information science education and library management on creating a culture of assessment and suggest future research avenues.Originality/valueLibrary assessment is a core function of libraries, but guaranteeing the continuity and consistency of related activities requires an organizational culture that facilitates and supports such assessment. While many articles have focused on the requisites for building a culture of assessment in higher education, few, if any, have assessed academic libraries in the cultural context of the Middle East.

Leadership development to transform a library

2014 ◽  
Vol 35 (1/2) ◽  
pp. 69-77 ◽  
Author(s):  
Jill Mierke
Keyword(s):  
Leadership Development ◽  
Academic Library ◽  
Development Program ◽  
Employee Training ◽  
Content Type ◽  
Strategic Goals ◽  
Pros And Cons ◽  
The University ◽  
The Impact

Purpose – This case study aims to explain why one Canadian academic library chose to design and deliver in-house leadership development training for its employees, rather than taking a consortial approach, and seeks to highlight the impact of this decision on the library's organizational culture. Design/methodology/approach – This paper is presented in three parts: the benefits and challenges of in-house, external and consortial training; the impact of an in-house leadership development program at the University Library at the University of Saskatchewan; and considerations when deciding whether to collaborate on the provision of employee training. The author draws upon her own personal experiences as the Director of Human Resources for the library, and presents evidence acquired through surveys, observations, and conversations. Findings – The paper explains how a deliberate decision to provide in-house leadership training had a transformative effect on individual employees and the organization. Practical implications – When considering collaborating to provide leadership development training, library administrators should ensure the pros and cons of doing so are thoroughly explored; the pressure to collaborate can sometimes lead to participation in activities simply to be seen as a “good library citizen,” and often such activities are not necessarily contributing to the strategic goals of the library. In economically challenging times, library leaders and decision makers will need to be very aware of these implications. Originality/value – This paper discusses why a library chose an in-house approach to leadership development training rather than a consortial approach. This article has value to library administrators as they consider implementing leadership development training in their libraries.

Embracing satellite libraries in academia

2017 ◽  
Vol 36 (2) ◽  
pp. 58-62
Author(s):  
Laura Speirs Turner
Keyword(s):  
Resource Sharing ◽  
Academic Library ◽  
Private University ◽  
University Campus ◽  
Content Type ◽  
Library System ◽  
Research Material ◽  
Systematic Planning ◽  
The University

Purpose Satellite libraries in this study include print book collections located on the university campus but not within the walls of the main library nor under its administration. Addition of these collections to the university’s integrated library system, evaluated and cataloged by the main library, represent significant and valuable collaboration between the university library and collection stakeholders. Design/methodology/approach This case study discusses the development and best practices for a mutually beneficial relationship between the main library and on-campus satellite library partners at a medium-sized, private university. Findings With systematic planning, effective partnerships between the main library and satellite library stakeholders can offer a university even more than discovery of research material. Originality/value This paper includes examples of and practical advice for incorporating satellite libraries as additional materials promoted by the academic library system in an era of widespread resource sharing and collaboration.

First steps for a library publisher

2015 ◽  
Vol 31 (2) ◽  
pp. 76-86 ◽  
Author(s):  
Somaly Kim Wu ◽  
Heather McCullough
Keyword(s):  
Open Access ◽  
Electronic Publishing ◽  
Academic Library ◽  
Lessons Learned ◽  
Content Type ◽  
Journal Publishing ◽  
Digital Scholarship ◽  
Publishing Services ◽  
Communication Policies ◽  
The University

Purpose – The purpose of this paper is to presents the very recent development of e-journal publishing services at the University of North Carolina (UNC) at Charlotte. In 2011, the J. Murrey Atkins Library at UNC Charlotte created a new unit in the library, the Digital Scholarship Lab (DSL), which partners with faculty and graduate students in the use of digital and networked research tools to create, disseminate and store new knowledge. E-journal publishing and hosting are among the suite of services offered by the DSL, and we currently publish three journals (https://journals.uncc.edu/). Design/methodology/approach – This report provides an overview of the context of our library’s decision to begin publishing journals, including a discussion of our university’s becoming more research-intensive, our university system mandating increased efficiencies and sharing research with the state citizens, and the library’s own goals of raising awareness of and supporting open access. Also outlined are the technical and procedural choices made, important activities undertaken to develop, define and publicize the new services, campus response to the service and next steps. Findings – This report provides detailed accounting of how a large academic library implemented an electronic publishing service to support open access scholarship. Important activities such as marketing communication, policies development and technical/procedural activities are defined and results described. The report provides observation and lessons learned for academic libraries in development and support of electronic journals. Originality/value – Library as the publisher is a new concept. This report will be of interest to many libraries who are considering offering publishing services and to libraries that currently offer publishing services.

Breaking the code: barriers affecting inclusive thinking-HETL Scotland 2017

2018 ◽  
Vol 10 (2) ◽  
pp. 118-129
Author(s):  
Linda Carol Algozzini ◽  
Valencia Lavon Gabay ◽  
Shannon D. Voyles ◽  
Kimberly Bessolo ◽  
Grady Batchelor
Keyword(s):  
Higher Education ◽  
First Century ◽  
Individual Student ◽  
Change Model ◽  
Participatory Action ◽  
Content Type ◽  
Self Regulated Learning ◽  
Group Coaching ◽  
Regulated Learning

Purpose This case study reviews a group coaching and mentoring (GCM) change model and its significance in dissolving barriers and promoting equity in virtual learning environments. The purpose of this paper is to examine the model’s approach to shifting instructor mindsets to align with institutional core values and initiatives that best serve a twenty-first century adult learner. Design/methodology/approach The change model, grounded in GCM, metacognition, self-regulated learning, and community of practice theory, incorporates participatory action research design focusing on cycles of action, reflection, and evaluation. Findings This study illustrates the change model’s success in moving educators toward deeper understanding of self and individual student differences. It further showcases how professionals adapt and improve practices using self-regulated learning and metacognition to better serve the population they teach. Practical implications The GCM framework improved engagement. The design, while implemented in a higher education arena, is applicable to other entities seeking to bridge gaps using metacognition and self-regulated learning to become adaptable and inclusive. Originality/value The change model, recipient of one of this year’s Effective Practice Awards from the Online Learning Consortium (2017), is recognized for innovation and replicability in and beyond higher education.

Sign in / Sign up

Export Citation Format

Share Document