Internet Use, Users, and Cognition: Determination of the Cognitive Relationships Between Internet-Based Technology and Internet Users

This study aims to investigate growing Internet use in relation to cognition. Existing literature suggests human capability to utilize the Internet as an external (transactive) memory source. Formational mechanisms of such transactive memory systems and comparative effects of Internet use on transactive memory and semantic memory are both relatively unknown points of research explored in this study.This study comprises two experimental memory task surveys, confirming and yielding findings in memory research. Semantic memory is negatively affected by notions of information saved online. An adaptive dynamic is also revealed—1) as users often have a vague idea of desired information before searching for it on the Internet, first accessing semantic memory serves as an aid for subsequent transactive memory use and 2) successful initial transactive memory access eliminates the need for subsequently accessing semantic memory for desired information. Internet users form and reinforce transactive memory systems with the Internet by repeatedly defaulting to first accessing semantic memory then transactive memory or to accessing transactive memory only, and decrease reliance on transactive memory systems by repeatedly defaulting to only semantic memory. Users have some degree of control over transactive memory systems they engage in, a phenomenon to be potentially explored in future research directions.

Influence of transactive memory systems and strategic orientations on the performance of hospitality firms

PurposeSince the hospitality industry is driven by people, effective utilization of knowledge among various organizational units is required to ensure guest satisfaction and in turn superior performance. Research trying to find the implications of transactive memory systems (TMSs), an integrative mechanism for knowledge management in organizations, has yielded ambiguous and mixed results, leading the researchers to believe that the linkages may not be as straightforward as previously imagined. In this study, the authors theoretically build their arguments based on the knowledge-based view of the firm and empirically test these linkages using data collected from the small hotels of India.Design/methodology/approachData were collected from the owner-managers or senior executives of small hotels operating in the Uttarakhand state of India, and analysed using structural equation modelling (SEM) and Hayes process macro.FindingsIt was found that for the hospitality firms, the TMS is an enabler for performance only when the focus of knowledge creation and utilization is on building effective strategic orientations. Further, the technology orientation (TO) and learning orientation (LO) of the hotel mediate the relationship between the TMS and firm performance.Practical implicationsEffective knowledge sharing among employees helps availability of credible and crucial information about customers, which eventually helps in long-term mutually beneficial relationships with the customers, leading to greater economic value creation for the hotel.Originality/valueBy establishing theoretical links between knowledge creation and utilization, and validating these linkages using data collected from the hotel industry in India, this study offers unique and useful insights for the theoretical advancement of the hospitality literature. This study also makes a case that small hotels investing their energy and resources into the creation of a transactive memory systems could reap benefits through appropriate strategic postures.

Social Media Affordances and Transactive Memory Systems in Virtual Teams

Recent advances in social media technologies offer a variety of tools for virtual teams to share knowledge among their team members and develop transactive memory systems (TMS). Adopting the media affordances lens, the current study investigates how social media affordances affect individual evaluations of TMS development and perceived team effectiveness in virtual teams. Survey data from 339 virtual team members across 92 hackathon events reveal that types of affordances have differing impacts on each of the three dimensions of TMS (perceptions of accuracy, sharedness, and validation). Furthermore, each dimension of perceived TMS mediates the relationship between its related social media affordance types and perceived team effectiveness. These findings suggest that virtual teams may need to adopt different social media technologies depending on which aspect of TMS development is prioritized.

The Effect of a Concept Mapping Intervention on Shared Cognition and Adaptive Team Performance Over Time

Research has demonstrated the value of team adaptation for organizational teams. However, empirical work on interventions that teams can take to increase adaptive team performance is scarce. In response, this study proposes a concept mapping intervention as a way to increase teams’ ability to adapt following a task change. Particularly, this study examines the effect of a concept mapping intervention on team transition adaptation (the drop in performance after a change) and reacquisition adaptation (the slope of performance after the change) via its effect on task mental models and transactive memory systems. We conducted a longitudinal experimental study of 44 three-person teams working on an emergency management simulation. Findings suggest that the concept mapping intervention promotes reacquisition adaptation, task mental models, and transactive memory systems. Results also suggest that task mental models mediate the effect of the concept mapping intervention on reacquisition adaptation. A post hoc analysis suggests that the concept mapping intervention is only effective if it leads to high task mental model accuracy. Our study presents concept mapping as a practical intervention to promote shared cognition and reacquisition adaptation.