Public Concern About Immigration and Customer Complaints Against Minority Financial Advisors

We examine the relation between public concern about immigration and customer complaints against minority financial advisors in the United States. We find that minority advisors are more likely to receive complaints in periods of high public concern about immigration than in other periods, relative to their white colleagues from the same firm, at the same office location, and at the same point in time. This result holds for both complaints with merit and dismissed complaints and is more pronounced in counties where residents likely hold stronger anti-immigration views. We also find that minority advisors are more likely to face regulatory actions or leave their firms after customer allegations in periods of high public concern about immigration than in other periods. Overall, our study provides descriptive evidence of a positive relation between public concern about immigration and customer dissatisfaction with minority advisors. This paper was accepted by Suraj Srinivasan, accounting.

IMPLEMENTASI LEAN SIX SIGMA DALAM MENGURANGI BREAKDOWN MAINTENANCE PADA SISTEM AUTOMATIC LENGTH CONTROL DI PT XYZ MENGGUNAKAN METODE DMADV

PT XYZ is a private company engaged in steel manufacturing, one of the products produced by this company is tire cord. This product is in the form of steel wire that serves to maintain the shape of the tire. The length of the wire is a very critical factor in quality, because one coil of wire that is not suitable length will cause a lot of scrap in consumers, namely the company that produces tires and of course this will cause customer complaints and customer dissatisfaction. Therefore, it is contained in the Automatic Length Control system to avoid the possibility of wire coils that are not suitable for delivery to customers. Every system must have weaknesses that lead to failure that causes maintenance breakdown. This study used the DMADV method to reduce breakdown maintenance on the Automatic Length Control system at PT XYZ. After going through all the stages using the DMADV method (Define, Measure, Analyze, Design, and Verify) a significant reduction in the number of breakdowns was obtained. Reduction of ALC-related breakdown maintenance by 88.1% or from 185 breakdowns to only 22 breakdowns. So that this flat pulley design was successful in reducing alc problems in henxing machines that produce tyre cord construction 3 +9 +15x0,23 +0.15 NT 6/12/18/5 SSZS

The Importance Of The Jidoka Autonomation System On Cost Rationalization And Avoiding Wastes (Muda) Applied Research At Ur State Company For Electrical Industries

The research aims to apply modern technologies, including the smart Autonomation system Jidoka (Autonomation Jidoka) because of its effective role in the industrial work environment, including the Ur General Company for Electrical Industries, by applying its modern concepts, and to keep pace with the conditions and developments in the contemporary competitive business environment. Hence, the research problem arose out of not applying these systems, including the smart automation system, Autonomation Jidoka, which negatively affects the cost structure, increased waste, loss, misuse of available resources and customer dissatisfaction. The most important conclusions reached by the research were the failure to keep pace with the technological and economic changes by the company that took place in the work environment, and not to follow many systems, approaches, concepts, philosophies and methods to fit and fit with this environment, which is characterized by economic, administrative and technological variables of modern concepts and methods, including the Jidoka system, The research also reached many recommendations, the most important of which is that the Iraqi industry environment, including the company, which needs to adopt the application of these methods, principles, methods and modern concepts, including the smart automation system, which is a holistic approach, which included all other modern concepts related to the topic of the research referred to.

IMPLEMENTATION OF A QUALITY STRATEGY BASED ON CUSTOMER SATISFACTION ANALYSIS. CASE STUDY: HOTEL MARKET

The quality of services in hotel management is crucial for the development of brand value and the growth of the customer base. Every hotel should strive not only to improve the quality of services, but also to exceed customer expectations. Such a mentality is very beneficial especially for the field of hospitality management, where competition is constantly increasing.In light of this, a research was carried out, in order to evaluate the quality of services provided within the Alpin hotel unit so that the company can acknowledge customer dissatisfaction and implement the appropriate quality strategy towards positive outcomes

Optimization of the Mashaer Shuttle-Bus Service in Hajj: Arafat-Muzdalifah Case Study

Hajj, the fifth pillar of Islam, is held annually in the month of Dhul Al-Hijjah, the twelfth month, in the Islamic calendar. Pilgrims travel to Makkah and its neighbouring areas—Mina, Muzdalifah, and Arafat. Annually, about 2.5 million pilgrims perform spatiotemporally restricted rituals in these holy places that they must execute to fulfil the pilgrimage. These restrictions make the task of transportation in Hajj a big challenge. The shuttle bus service is an essential form of transport during Hajj due to its easy availability at all stages and ability to transport large numbers. The current shuttle service suffers from operational problems; this can be deduced from the service delays and customer dissatisfaction with the service. This study provides a system to help in planning the operation of the service for one of the Hajj Establishments to improve performance by determining the optimal number of buses and cycles required for each office in the Establishment. We will also present a case study in which the proposed model was applied to the non-Arab Africa Establishment shuttle service. At the same time, we will include the mechanism for extracting the information required in the tested model from the considerably large GPS data of 20,000+ buses in Hajj 2018.

Artificial Intelligence Enhancements in the field of Functional Verification

Functional Verification is one of the main processes in the Research and Development of new System-on-Chip. As chips are becoming more and more complex, this step becomes an extensive bottleneck which can vastly delay the chip mass production. It is a mandatory step as the design needs to not contain any faults, to ensure proper functioning. If this step is bypassed, large major financial losses and customer dissatisfaction can happen later in the process. Additionally, if the verification process is prolonging for a long period of time, to achieve a higher quality product, it will also cause a financial impact. Therefore, the solution is to find ways to optimize this activity. This paper contains a review on how Artificial Intelligence can reduce this blockage, taking into consideration the time spent on implementing the verification environment and the time of attaining the aimed coverage percentage. The engineer will take a decision on which causes of time-consuming processes presented in the paper will be reduced, depending on project specifics and his or her experience. A candidate for optimizing the training of the Neural Network is the Nvidia’s Computer Unified Device Architecture (CUDA). CUDA is parallel computing platform that make use of the GPU, peculiarly of the CUDA cores located inside Nvidia GPUs.

A Survey of the Literature on Order-Picking Systems by Combining Planning Problems

Companies have been trying continuously to reduce their logistics costs in the current competitive markets. Warehouses are important components of the logistics systems and they must be managed effectively and efficiently to reduce the production cost as well as maintain customer satisfaction. Order-picking is the core of warehouse operations and an order-picking system (OPS) is essential to meet customer needs and orders. Failure to perform the OPS process properly results in high costs and customer dissatisfaction. This research aims to investigate the state of the art in the adoption of OPS and provide a broad systemic analysis on main operating strategies such as simultaneous consideration of order assignment, batching, sequencing, tardiness, and routing need. This study reviews 92 articles, classifies combinations of tactical and operational OPS problems, and provides guidelines on how warehouse managers can benefit from combining planning problems, in order to design efficient OPS and improve customer service. Combining multiple order-picking planning problems results in substantial efficiency benefits, which are required to face new market developments.

Improving Quality Using The Kano Model in Overcoming Competition in The Service Industry

The tight competition in the service industry, especially hospitality, has caused hoteliers to strive to improve service quality. Improving the quality of service is carried out in various ways, one of which is increasing the occupancy rate of hotel rooms. This is different from Hotel X. Hotel X is an old hotel located in Langsa which has experienced a decrease in room occupancy from time to time. The decrease was caused by the service from hotel X that was still not satisfactory to customers. The purpose of this study is to identify customer dissatisfaction with the quality of hotel services and provide design proposals to improve service quality. The method used in this study is the Kano model, which is the model used to identify customer satisfaction, through questionnaires given to customers, statistical tests are used to conduct adequacy tests and data uniformity tests for questionnaire data obtained. Excel and SPSS software are used in statistical tests, Minitab 16 software is used in making coefficient diagrams of customer satisfaction levels. Results and Discussion obtained 21 attributes in the must be a category, 8 attributes in the one-dimensional category, 2 in the attractive category, and 2 in the indifferent category, the attributes which are categorized as one dimensional, attractive, and must be are attributes that are prioritized to improve service quality. In conclusion, 31 attributes are included in customer dissatisfaction with hotel X, one of which is the physical condition of the building with a dissatisfaction value of -3,080. There are 18 attributes as proposed designs in improving service quality, five of which are adding and completing service-related equipment, infrastructure improvement, improvement and development of standard operating procedures (SOP), periodic maintenance and replacement of service support equipment, procurement of housekeeping equipment, cleaning of facilities. and infrastructure, installation of signs, warnings, and information.

Evaluation of Seaport Service Quality in Tanzania: From the Dar es Salaam Seaport Perspective

Many countries rely heavily on seaports to promote their well-being and economy. Unreliability of seaport services can considerably impact cargo owners, seaport customers and shipping lines resulting to their dissatisfaction. This study aimed to evaluate service quality of Tanzanian seaports considering Dar es Salaam seaport as a study area. The study discovered the negative gap on the service quality after evaluating seaport user’s perceptions and expectations of delivered seaport services, meanwhile the service quality of Dar es Salaam seaport is poor. Opinions of seaport user’s concerning seaport service quality were computed based on the SERVQUAL model which developed by Parasuraman by considering the essential measurements of Tangibility, Empathy, Reliability, Assurance and Responsiveness. Senior administrators and managers employed in numerous shipping lines in Tanzania were interviewed to check the model validity, then 314 members of Tanzania shipping and logistics associations were engaged in a study survey. Partial Least Squares Structural Equation Modelling (PLS-SEM) was applied to validate the seaport service quality measurements and to observe their association with satisfaction of seaport customers using Amos Graphics software version 26. It found that seaport service quality is a five-measure construct; responsiveness was significantly influence customer satisfaction while empathy and assurance could insignificantly influence customer satisfaction. Reliability was found significantly to cause customer dissatisfaction and tangibility was insignificantly to cause customer dissatisfaction. Academically, this research donates to management practice as seaport administrators, managers and executives can utilize the seaport service quality measurements to evaluate their customer’s satisfaction and defending for seaport service quality investments as a relational marketing strategy.

Statistical analysis of waiting time of patients by queuing techniques: case study of large hospital in Pakistan

<p class="JARTEAbstractHeader">The purpose of this empirical research was to analyze the comfortable waiting time (CWT) of patients at the outpatient department (OPD) of Gastrology of ABC hospital of Karachi. It is based on the analysis of CWT of patients who were being served at the OPD of Gastrology of ABC hospital of Karachi. The data was collected by the help of questionnaire. Altogether 250 questionnaires were distributed among the patients, 210 of them were collected back and 10 of them were incompletely filled. Data was analysed in the statistical package for social sciences (SPSS) version 22. Data analysis included frequency distribution of various demographics;stratification tables were made for the comparison of CWT across various demographics. Results indicated that more females (old aged) had greater CWT in the comparison of males. It is found that the mean CWT of patients decreased with decreasing age, increasing OPD visiting time and increasing income. It is also found that he mean CWT for the patients from Afghanistan was greater than the patients from other regions i.e. Baluchistan, interior Sindh and Karachi. The authors highlighted that when patients arrive at the hospital and wait for their service, in this scenario, waiting cost is associated with their waiting time; since it is the matter of cost, thus it should be known to the hospital that if patients are made to wait longer, it can lead to the customer dissatisfaction. In this regard, analysis of comfortable waiting time of patients was extremely needed. Since, Karachi is the biggest city of Pakistan and targeted hospital is one the biggest private hospitals of Karachi and in the analysis of this paper. Only 200 patients were approached for data collection which is the main limitation of the paper. In future, the researchers should also focus on the same OPD for more responses and at the same time, other departments can also be targeted for conclude better and precise results. The authors have tried to focus on the CWT of patients so that the waiting capacity of patients could be highlighted. At the same time, detailed analysis was conducted across demographics so that their influence on CWT could be analysed.</p><p class="JARTEKeywords"> </p>