Factors Affecting Student Satisfaction with Higher Education Service Quality in Vietnam

<p style="text-align: justify;">Higher education plays an important role in providing students with knowledge and skills to enter the labor market. The quality of higher education, the satisfaction of the quality of higher education has been concerned by many individuals and organizations. The study aims to explore the factors affecting student satisfaction with the quality of higher education services in Vietnam. Research data was collected from survey results by questionnaires from 396 students of An Giang University, Vietnam National University Ho Chi Minh City, Vietnam. SPSS 20, AMOS 24 software is used for analysis and evaluation of scales through Cronbach's Alpha reliability coefficient; exploratory factor analysis EFA; CFA confirmatory factor; SEM linear regression analysis to test the hypotheses. The results of the SEM model study show that there are six factors affecting student satisfaction with the quality of higher education services in Vietnam, including teaching staff; facilities and teaching facilities; ability to serve; educational activities; student support activities; education programs. From the research results, discussions on educational administration are proposed to improve student satisfaction with the quality of higher education services in Vietnam.</p>

Application of Web 2.0 Technology to Cooperative Learning Environment System Design of Football Teaching

In general, web 2.0 technology serves as an educational tool for teaching and learning aspects. The study is aimed at exploring the interactive system of football teaching in the information technology era. The coach and players will utilize the mobile learning resources to get effective learning about the fun. Using mobile learning technology, the coach has to implement different modes to make the players learn about the game. The study implemented the convolutional neural network (CNN) algorithm to evaluate the accuracy of using web 2.0 technology to cooperative learning environment system design of football teaching. The results show that the network teaching interactive learning system of football courses based on web 2.0 can achieve the intended function of the college educational administration management system.

School Leadership Master’s Program Enhancement through Cross-Border Collaboration between Assiut and Kuwait Schools of Education

Egypt and Kuwait are currently executing a large-scale transformation in the national education system. On such time, school leadership capacity building and development is crucial and fundamental. Therefore, the current research seeks to scrutiny leadership components presented in the Education Administration Master program offered in Assiut and Kuwait Faculties of Education to cross match the presented knowledge and competencies with international requirements of highly credited leadership master programs. A comparative analytical study was implemented to compare the leadership models presented in the Assiut and Kuwait master’s programs in educational administration. The intended outcome is to enhance the current master program offered in both faculties. Received: 31 October 2021 / Accepted: 1 December 2021 / Published: 3 January 2022

Supervisi Manajerial dalam Meningkatkan Pelayanan Administrasi Pendidikan di SMA Negeri 1 Jonggat

This study aims to describe managerial supervision in improving education administration services at SMAN 1 Jonggat, Central Lombok Regency. This research method uses a descriptive qualitative approach. The research subjects were the principal, vice principal of the curriculum section, vice principal of the public relations section, and the head of administration. Data collection techniques used are observation, interviews, and documentation. The data obtained were analyzed by presenting data, reducing data and drawing conclusions. Meanwhile, to obtain the validity of the data using source triangulation, technical triangulation, and time triangulation. The results of this study indicate that the implementation of managerial supervision at SMAN 1 Jonggat carried out by the principal and the head of administration in improving educational administration services includes program planning, organizing, implementing, and evaluating. The managerial supervision carried out has been carried out optimally so that it can improve administrative services and improve the quality of education in schools.

Unconscious Bias Towards African American Women in the Education Workforce

The number of African American women who become school principals is low per national and local statistics. An unconscious bias towards African American women may have contributed to these low statistics. The process of applying for a school principal's position has not been consistent for over a century. It seems that for job openings in which the dominant culture is not African American, the likelihood of being the school principal is doubtful. Unveiling and examining these biases may lead to determining how to include more African American women in educational administration. This chapter will describe 10 African American women who encountered unconscious bias as they sought and procured public-school principalship.

The Application of Kotter's Model of Change in the Higher Education: A Case Study in Vietnam Private Universities

With the changing demands of higher quality teaching profession, especially the increasing trend of studying at private universities, many fail to produce desired effects, even when guided by organizational change models. Educational specialists, educators, academics, school administrators, and even scientists have all contributed to the development of change management as a significant concept. The purpose of this study is to apply Kotter's 8-step model of change to educational administration of private universities in Ho Chi Minh City. Change efforts focus on enhancing faculty capacity to support diverse student success. The change process is planned using Kotter's (1996) eight-step change model and is therefore a regulated, linear, sequential change process. The initial steps were reviewed, and the strategies considered workable. This approach enhances faculty acquisition and project success. Characterization of each step provides insight into ways to apply Kotter's model of change in higher education settings.

Influence of Participatory Decision Making on Job Satisfaction: The Moderating Effect of Staff Experience

The relationship between participatory decision-making (PDM) and job satisfaction (JS) has attracted the attention of researchers not only in the field of business industries but also education sector. However, the issue has not been given noteworthy priority in educational administration research let alone in Islamic tertiary institution context. Thus, the purpose of this study is threefold: 1) to validate the psychometric properties of administrative staff’s PDM and JS constructs, 2) to examine the degree of influence of administrative staff’s PDM on their JS, and 3) test the moderating role of staff’s working experience on the influence of PDM on JS. Using a quantitative survey approach, data were collected from 255 administrative staff working in different faculties, divisions, and centers of International Islamic University Malaysia (IIUM). The study employed co-variance-based SEM by using AMOS version 24 in order to achieve the objectives. First, Confirmatory Factor Analysis (CFA) was employed to test the psychometric properties (such as convergent validity, divergent validity, and reliability) for both PDM and JS. Second, a Full-Fledged SEM was conducted to test the influence of PDM on JS. Finally, to examine the moderating effect of the staff working experience in the relationship between PDM and JST, a multi-group analysis (MGA) was applied. The results confirmed that the multidimensional hypothesized model of PDM and JS were empirically valid and reliable. The results also revealed a statistically significant impact for PDM on JS. Besides, the working experience was found to have a moderating role in the effect of PDM on JS. The study suggests that administrative staff involvement in decision making process is highly required as it increases their job satisfaction.

Creative behavior and its relationship to the administrative leadership of secondary school principals in Al- Karkh/2 district in Baghdad governorate

The importance of research lies in the school administration and that the school is the main cell of the educational system and its ultimate goal, and therefore modern education requires the presence of sophisticated leaders represented in educational administration at various levels. Administrative leaderships and the two researchers' belief that the institution’s ability and success or failure depend on a special type of leader who is highly effective and efficient, directing workers ’behavior towards creativity and achievement in order to achieve the goals of the institution in serving the educational bodies, increasing the effectiveness of leadership and developing the creative behavior of secondary school principals in Al-Karkh Al-Thania directorate of education. The aim of the research was to determine the creative behavior of principals and the effectiveness of the administrative leadership of the principals. The two researchers used the descriptive approach in the survey method on a sample of secondary school principals, whose number (20) principle were distributed, and a measure of creative behavior and administrative leadership was prepared. Al-Karkh Al-Thania principles enjoy a good degree of creative behavior as well as they have a good degree of administrative leadership, and the two researchers recommended urging school principals to participate in development courses and conferences that contribute to raising their level in administrative work.

Design and Implementation of Intelligent Educational Administration System Using Fuzzy Clustering Algorithm

The present work aims to solve the problems that the traditional educational administration management system has, such as low efficiency in analyzing big data, and the analysis results have low value, which is based on manual rules definition in big data analysis and processing. The work proposes a student achievement prediction model FCM-CF based on Fuzzy C-means (FCM) and Collaborative Filtering (CF). The work also introduces it into the research of educational administration management to construct an intelligent educational administration management system. At the beginning, the FCM-CF model is described in detail. Then, the system requirements and specific design methods are described in detail. Eventually, with the students’ performance prediction as an example, the performance of the system is tested by designed simulation experiments. The result shows that the students’ achievement in study is closely related to their daily study performance such as preparation before class, classroom performance, attendance, extracurricular study, and homework completion. Generally, the examination scores of students are significant to their daily performances. Under the same experimental conditions, the prediction error of the FCM-CF model proposed here is less than 10.8% of that of other algorithms. The model has better prediction performance and is more suitable for the prediction of middle school students’ examination scores in educational administration management system. The innovation of intelligent educational administration management system is that, in addition to the basic information management function, it also has two other functions: students’ performance prediction analysis and teacher evaluation prediction. It can provide data support for improving teaching quality. The research purpose is to provide important technical support for more intelligent educational administration and reduce the loss of human resources in educational administration.