Promoting knowledge sharing in academic environments using non-monetary factors

Purpose Knowledge sharing is very important in non-profit organizations such as academic institutes and universities. This research is a laudable attempt in this vital area to collaborate, refine and advance knowledge production endeavours in universities. The purpose of this study is to formulate a theoretical framework to investigate the non-monetary factors that encourage knowledge-sharing behaviour among postgraduate students. Design/methodology/approach A field survey was conducted among postgraduate students in Iranian public universities to obtain empirical evidence. Structural equation modelling was used to analyse the collected data. Findings The results revealed that knowledge-sharing behaviour is influenced by humility, interpersonal trust, reputation, self-efficacy and enjoyment of helping others. Originality/value Most of the prior studies focussed on rewards and monetary incentive factors to encourage knowledge sharing, whereas this paper examines the non-monetary factors that increase the willingness to share knowledge.

The impact of mentoring and pedagogy on mitigation of library stress of undergraduate students

Purpose This paper aims to justify the relevance of student-centred teaching – learning in influencing their motivation to shed library fear, source resources, attain higher-order learning, garner intellectual prowess and invent new theories. Design/methodology/approach To assess the validity of association between guidance, pedagogy, library access and intellectual prowess, a close-ended questionnaire is used. This questionnaire was administered on 350 undergraduate students in Kuwait. The step helped to gather their responses and initiate correlation analysis. Also, correlation analysis was used to review the association between the items selected in the questionnaire, interpret outcomes and draw valid inferences. Findings The outcome highlights that such students show keen interest to learn when faculty members give credence to educational psychology, teaching-learning quality, knowledge transfer and their transformation into knowledge seekers. The realization of such scholastic capabilities makes it possible for them to shed library fear and search disappointments, circumvent procedural complexities and pay least importance to size of library structure. Such mental state heightens their desire to use library services optimally, learn and contribute to new knowledge. Originality/value Few attempts have been made to study the impact of mentoring and pedagogy on mitigation of library stress undergraduate students.

Libraries of Babel: exploring library language and its suitability for the community

Purpose The purpose of this paper is to examine the different aspects of language that are present in the signage, handouts and websites of public libraries. It discusses the extent to which this language reflects the varying demographics of library clients. Design/methodology/approach This paper reports on a qualitative study, which took a document analysis approach and utilised an inductive-coding technique to analyse data collected from four lower North Island libraries in New Zealand. Findings Five language aspects were identified from the collected data: monolingual, bilingual and multilingual language; language context; welcoming and prohibitive language; language consistency; and jargon. The nature and incidence of these aspects were evaluated for each of the four libraries. In some cases, the libraries achieve an accurate reflection of client demographics through their language. However, each library could make some changes to their use of language to better accommodate their distinct communities. Practical implications This paper suggests that modifying library language to better reflect client demographics will contribute to an atmosphere of inclusion, welcome and acceptance. Such an atmosphere will promote information access for all members of the community. Recommendations for change are made, as well as suggestions for future research. Originality/value This paper contributes to the body of knowledge on communication and language in libraries, particularly in a New Zealand context where there is a paucity of research on this topic. This paper benefits libraries and clients by identifying patterns, contrasts and potential improvements.

Embedding digital and research-literacy support program into postgraduate studies curriculum

Purpose This viewpoint paper aims to propose a digital and research literacy support program for postgraduate schools in sub-Saharan Africa institutions. Design/methodology/approach The paper reviewed literature on postgraduate students’ skills and postgraduate information literacy programs and proposed one for postgraduate schools in sub-Saharan Africa institutions. Findings Information literacy programs are not implemented at the postgraduate level in sub-Saharan Africa possibly because of lack of contents for these programs. Research limitations/implications The course is only a proposed course that can be embedded into the postgraduate curriculum in sub-Saharan African universities. The effectiveness of the course has not been evaluated in this study. Originality/value The proposed information literacy program focused on digital and research literacy, which is still relatively new in sub-Saharan Africa.

Promoting innovation and application of internet of things in academic and research information organizations

Purpose The purpose of the study was to investigate factors promoting innovation and application of internet of things in academic and research information organizations. Design/methodology/approach Quantitative research design involved survey of selected academic and research information organizations in public and private chartered institutions. Information professionals, digital content managers, information systems and technologists that normally consume big data and technological resources were involved in the process of data collection using structured questionnaire and content analysis. Information organizations and information practitioners were selected from public and private academic and research institutions. Findings Innovation of internet of things has increasingly transformed and changed academic and research information organizations as the source of knowledge in addition to expanding access to education, data, information and communication anywhere anytime through hyperconnectivity and networking. Internet of things technologies such as mobile of things, web of things, digital information systems and personal devices are widely applied by digital natives in academic and research information organizations. Mobilization platform and devices is the single biggest provider of data, information and knowledge in academic and research organizations. Modern trends in education and knowledge practices in academic institutions and information organizations depends upon internet of things, digital repositories, electronic books and journals, social media interfaces, multimedia applications, information portal hubs and interactive websites, although challenges regarding inadequate information communication technology infrastructure and social computing facilities still persist. Research limitations/implications Information organizations in public and private chartered academic and research institutions were adopted in the study. Respondents handling and supporting information management, planning and decision-making provided the necessary data. Information professionals, digital content managers, information systems and technologists are proactively involved in data and information analytics. Practical implications Academic and research information organizations are powerhouses that provide knowledge to support research, teaching and learning for sustainable development and the betterment of humanity and society. Innovation of internet of things and associated technologies provides practical aspects of attaining sustainable information development practices in the contemporary knowledge society. Internet of things technologies, principles of economies of scale and investment and customer needs entail that information organizations and practitioners should provide appropriate and smart systems and solutions. Social implications Modern academic and research information organizations have the social corporate responsibility to offer technological innovations to heighten access to knowledge and learning in academic and research institutions. Economically, innovation and application of internet of things provide unlimited access to big data and information in organizations all the time anywhere anytime. Originality/value Data management is a growing phenomenon that information practitioners need to fully understand in the digital economies. Information professionals need to embrace and appreciate innovation and application of internet of things technologies whose role in sustainable development practices is critical in academic and research organizations.

Humanistic perspectives in virtual reference

Purpose Virtual reference is a part of the services offered at academic and other types of libraries. This paper discusses humanistic perspectives that merit consideration in the provision of virtual reference (VR), including mindfulness, authenticity, emotional intelligence (EI) and counseling. This study aims to make these perspectives become a part of the language and practice of virtual reference through this discussion. Design/methodology/approach The paper establishes a framework for the VR perspectives it discusses by examining relevant literature for background information and practical applications. Findings VR has the potential to benefit from the interrelated humanistic perspectives of mindfulness, authenticity, EI and counseling. It is through the counseling perspective that mindfulness, authenticity and EI are embodied to offer a more transformational and less transactional experience for both librarians and users. Research limitations/implications While the paper provides examples of language used by the author to illustrate the counseling perspective, a future study, whereby virtual reference transcripts are formally analyzed, may be beneficial to determine other expressions of counseling and its related perspectives of mindfulness, authenticity and EI. Practical implications This paper provides a resource especially helpful to individuals new to VR or who seek opportunities for growth in providing VR. Originality/value In addition to taking a multifaceted view of VR through the humanistic perspectives presented, this paper also offers a multidisciplinary approach in its discussion, drawing from areas such as business and medicine.

Social influence and cognitive instrumental factors as facilitators of perceived usefulness of electronic resources among library personnel in private universities in South-west, Nigeria

Purpose The study examined the applicability of TAM2 theoretical constructs of social influence and cognitive instrumental factors vis-à-vis the facilitation of perceived usefulness of electronic resources among library personnel in private universities in South-west Nigeria. Design/Methodology/Approach Descriptive research design of correlational type alongside the single-stage random sampling technique were used to select 212 respondents from a population size of 259 library personnel across the 21 private universities in South-west Nigeria. The instrument used to elicit data was the questionnaire. Of the 212 copies of the questionnaire administered, 181 (85.4 per cent) were found valid for analysis. Findings Social influence and cognitive instrumental factors significantly had relationship with and facilitated perceived usefulness of electronic resources. Similarly, the study revealed that cognitive instrumental factors are stronger facilitators of perceived usefulness of electronic resources than social influence factors among library personnel in private universities in South-west, Nigeria. Practical implications Implementation of electronic resources without ascertaining library personnel usefulness perception leads to resource underutilisation and wastage. Management of private university libraries should, therefore, take into cognisance the usefulness perception of library personnel before the implementation of electronic resources for optimum utilisation. Originality/value There is no known research endeavour within the Nigerian context that examined perceived usefulness of electronic resources among library personnel in the private university domain, using the additional theoretical constructs of TAM2 as our research model suggests. This study is, therefore, a pioneering effort towards ascertaining library personnel’s perceived usefulness of electronic resources prior acceptance and use in private university libraries.

Modes of soft skills learning: a case of university information professionals’ in Pakistan

Purpose The purpose of this paper is to investigate the university information professionals (UIPs) preferred modes of soft skills learning and differences in their opinions based on gender, designations and experience. Design/methodology/approach Quantitative research design using a questionnaire was used for data collection. Data were analyzed through SPSSS version 20.0, using descriptive and inferential statistics. The population of the study included all the UIPs working in the central libraries of the general public sector 33 universities in Pakistan, with nearly a population of 560. Findings The major findings showed that “mentoring sessions by experts” was the most preferred mode of soft skills learning followed by “learning from colleagues”. It showed that UIPs preferred to learn soft skills from experts and colleagues. Independent-samples t-test results found that “mentoring session by experts” was more preferred by females than males. A one-way ANOVA results found significant differences of opinion regarding the “mentoring session by experts” method between librarians and assistant librarians (p = 0.044). Results were statistically significant also between more experienced and less experienced regarding “real project/assignment-based method” and “mentoring session by experts”. In addition, for “formal online courses” and “self-training through reading books”, results were statistically significant between experienced groups of 1-5 years and 11-15 years. Overall results indicated that from UIPs’ perspective, soft skills should be taught to them using face-to-face methods. Originality/value This is the first study in Pakistan that dealt with the preferred modes of soft skills learning of UIPs by using a large group (N = 372) of respondents.

Strategies for using ResearchGate to improve institutional research outcomes

Purpose The purpose of this paper is to investigate how to help improve a higher education institution’s research profile by using existing resources and existing research outputs. Design/methodology/approach This study was based on quantitative data extracted manually from QS University Rankings-Asia 2016, the 2015 Ranking of Pakistani higher education institutions (HEI) and ResearchGate (RG). Resultant data were loaded into Excel and analyzed in SPSS version 21. Findings The results of this study indicate that, while there is no direct correlation between an institution’s national/international ranking and its respective RG score, there is a tendency for lower-ranked institutions to have a lower RG score. Research limitations/implications This study was limited to data extracted from RG; however, it would be useful to apply the same methodology to other relevant academic scholarly network sites (ASNS). Practical implications This paper has suggested strategies which may be of relevance to those institutions in other countries which are aspiring to lift their national ranking through improved research profiles. Libraries are important contributors to the support of institutional research goals. Originality/value There have been no previous published research studies on either the potential for ASNS to contribute to enhancing research outcomes for Pakistani HEI or the role that libraries could play in supporting these outcomes.

The assessment of quality maturity levels in Nigerian university libraries

Purpose Organizations constantly evaluate their activities to ensure that they are attaining their management goals. Maturity assessment enables organizations to examine their capabilities, support innovation and evaluate development. The aim of this paper is to evaluate the maturity statuses of a selection of Nigerian university libraries in a study to investigate their quality management (QM) approaches. The study provides recommendations for means to attain the required statuses in academic library development. Design/methodology/approach The study involved a multisite case study in which interviews were conducted with 15 university librarians (or their representatives) and ten focus groups were conducted with non-management library staff. The resulting qualitative data were analyzed using an aspect of framework analysis – charting, while a maturity model from the field of project management (Prince 2 Maturity Model, P2MM) was used to assess maturity in QM of the libraries. Findings The results of the maturity assessment indicate a basic knowledge of the concept of QM implementation among the libraries. The scores obtained on the P2MM capability scale placed the libraries studied mainly on Level 1 (awareness level) of the model. Practical implications This paper demonstrates that the culture of QM in academic libraries in Nigeria is at a low level with considerable potential for development. It is suggested that future adoption of quality maturity models to assess performance and organizational effectiveness would aid improvements for value-added services. Originality/value This is the first study to attempt the assessment of quality maturity levels in Nigerian academic libraries for identification of the organization’s positioning in QM and strategy.