Combining Methodologies: Issues Arising, and Lessons Learned, from Developing a Knowledge Management System

The purpose of the study.In the economy of the 21st century, knowledge is the main source of obtaining sustainable competitive advantages of enterprises, and knowledge management (KM) is the main mechanism for ensuring and maintaining it. People and knowledge they possess, know-how, ability to innovate, trust relationships with customers and partners, and other intangible assets are becoming the most important sources of development for an organization. KM is traditionally carried out with the help of the following components: information technology, organizational processes and structures, corporate culture and people. In addition, there are complex tools of KM, which usually combine several KM components: a library of documents (knowledge base, corporate memory), communities of practice, lessons learned, etc. The purpose of this study is to illustrate the application of KM practices in companies in the oil industry of the Russian Federation.Materials and methods.This article used the analysis of secondary data sources, and also reviewed in detail two cases, describing KM in the activities of oil companies in Russia. In order to understand at what stage is the development of the knowledge management system (KMS) in oil companies of Russia it’s necessary to compare the use of KM tools in foreign and domestic practice, this paper is based on information, provided in open sources. Observations are formed and the most prominent examples of the use of KM tools are indicated.Results.The article provides an overview of KM tools, examples of their use in the oil and gas industries, and also examined the domestic practice of their use, based on cases of Russian oil companies. Examples of the use of KM tools, based on technologies and employees in foreign and Russian oil companies are pre-sented. On the example of cases of two well-known Russian oil companies, the stages of formation and de-velopment of knowledge management system in a company were considered, specific practices of KM, which appeared in companies at the respective stages of KMS development, were presented, as well as fea-tures of KM in each company.Conclusion.For a number of reasons, oil companies are advocates of the proactive use of KM systems. In the course of the analysis, the trends of KM in the oil sector of the Russian economy were identified: com-plexity of use, poor acceptance of innovations, not related to production/technological processes, the begin-ning of the emergence of a policy of active knowledge sharing, a move towards creating a flexible KM sys-tem. This article will draw the attention of Russian managers to the issue of knowledge management and other intangible assets and identify management practices that will help Russian companies to successfully develop and compete, based on their intellectual capital. The article will also be of interest for specialists in knowledge management and practitioners from related fields.

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On the Design of a Knowledge Management System for Incremental Process Improvement for Software Product Management

International Journal of Information System Modeling and Design ◽

10.4018/jismd.2012100103 ◽

2012 ◽

Vol 3 (4) ◽

pp. 46-66 ◽

Cited By ~ 5

Author(s):

Kevin Vlaanderen ◽

Sjaak Brinkkemper ◽

Inge van de Weerd

Keyword(s):

Knowledge Management ◽

Case Studies ◽

Process Improvement ◽

Management System ◽

Software Process Improvement ◽

Lessons Learned ◽

Knowledge Management System ◽

Product Management ◽

Software Product ◽

Incremental Process

Incremental software process improvement deals with the challenges of step-wise process improvement in a time where resources are scarce and many organizations are struggling with the challenges of effective management of software products. Effective knowledge sharing and incremental approaches are essential for improving the success rate of process improvement efforts. Recently, the authors’ have worked on the development of a knowledge management system, the Online Method Engine, that enables incremental, situational process improvement in the field of software product management. This has resulted in an initial system design. The authors describe the findings from seven exploratory case studies on incremental process improvement. The lessons learned during these case studies are used to refine the design of the Online Method Engine.

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Knowledge sharing and discovery across heterogeneous research infrastructures

Open Research Europe ◽

10.12688/openreseurope.13677.1 ◽

2021 ◽

Vol 1 ◽

pp. 68

Author(s):

Siamak Farshidi ◽

Xiaofeng Liao ◽

Na Li ◽

Doron Goldfarb ◽

Barbara Magagna ◽

...

Keyword(s):

Knowledge Management ◽

Management System ◽

Development Process ◽

Explicit Knowledge ◽

Lessons Learned ◽

Knowledge Management System ◽

Environmental Research ◽

Specific Domain ◽

Research Infrastructures ◽

Rich Data

Research infrastructures play an increasingly essential role in scientific research. They provide rich data sources for scientists, such as services and software packages, via catalog and virtual research environments. However, such research infrastructures are typically domain-specific and often not connected. Accordingly, researchers and practitioners face fundamental challenges introduced by fragmented knowledge from heterogeneous, autonomous sources with complicated and uncertain relations in particular research domains. Additionally, the exponential growth rate of knowledge in a specific domain surpasses human experts’ ability to formalize and capture tacit and explicit knowledge efficiently. Thus, a knowledge management system is required to discover knowledge effectively, automate the knowledge acquisition based on artificial intelligence approaches, integrate the captured knowledge, and deliver consistent knowledge to agents, research communities, and end-users. In this study, we present the development process of a knowledge management system for ENVironmental Research Infrastructures, which are crucial pillars for environmental scientists in their quest for understanding and interpreting the complex Earth System. Furthermore, we report the challenges we have faced and discuss the lessons learned during the development process.

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Knowledge sharing and discovery across heterogeneous research infrastructures

Open Research Europe ◽

10.12688/openreseurope.13677.2 ◽

2021 ◽

Vol 1 ◽

pp. 68

Author(s):

Siamak Farshidi ◽

Xiaofeng Liao ◽

Na Li ◽

Doron Goldfarb ◽

Barbara Magagna ◽

...

Keyword(s):

Knowledge Management ◽

Management System ◽

Development Process ◽

Explicit Knowledge ◽

Lessons Learned ◽

Knowledge Management System ◽

Environmental Research ◽

Specific Domain ◽

Research Infrastructures ◽

Rich Data

Research infrastructures play an increasingly essential role in scientific research. They provide rich data sources for scientists, such as services and software packages, via catalog and virtual research environments. However, such research infrastructures are typically domain-specific and often not connected. Accordingly, researchers and practitioners face fundamental challenges introduced by fragmented knowledge from heterogeneous, autonomous sources with complicated and uncertain relations in particular research domains. Additionally, the exponential growth rate of knowledge in a specific domain surpasses human experts’ ability to formalize and capture tacit and explicit knowledge efficiently. Thus, a knowledge management system is required to discover knowledge effectively, automate the knowledge acquisition based on artificial intelligence approaches, integrate the captured knowledge, and deliver consistent knowledge to agents, research communities, and end-users. In this study, we present the development process of a knowledge management system for ENVironmental Research Infrastructures, which are crucial pillars for environmental scientists in their quest for understanding and interpreting the complex Earth System. Furthermore, we report the challenges we have faced and discuss the lessons learned during the development process.

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Development of a knowledge management system for the NOMAD instrument onboard the ExoMars TGO spacecraft

Aircraft Engineering and Aerospace Technology ◽

10.1108/aeat-12-2018-0310 ◽

2019 ◽

Vol 92 (2) ◽

pp. 81-92

Author(s):

Laszlo Hetey ◽

Eddy Neefs ◽

Ian Thomas ◽

Joe Zender ◽

Ann-Carine Vandaele ◽

...

Keyword(s):

Knowledge Management ◽

Computer Aided Design ◽

Management System ◽

Explicit Knowledge ◽

Lessons Learned ◽

Knowledge Management System ◽

Content Type ◽

Technical Data ◽

Technical Specifications ◽

Project Data

Purpose This paper aims to describe the development of a knowledge management system (KMS) for the Nadir and Occultation for Mars Discovery (NOMAD) instrument on board the ESA/Roscosmos 2016 ExoMars Trace Gas Orbiter (TGO) spacecraft. The KMS collects knowledge acquired during the engineering process that involved over 30 project partners. In addition to the documentation and technical data (explicit knowledge), a dedicated effort was made to collect the gained experience (tacit knowledge) that is crucial for the operational phase of the TGO mission and also for future projects. The system is now in service and provides valuable information for the scientists and engineers working with NOMAD. Design/methodology/approach The NOMAD KMS was built around six areas: official documentation, technical specifications and test results, lessons learned, management data (proposals, deliverables, progress reports and minutes of meetings), picture files and movie files. Today, the KMS contains 110 GB of data spread over 11,000 documents and more than 13,000 media files. A computer-aided design (CAD) library contains a model of the full instrument as well as exported sub-parts in different formats. A context search engine for both documents and media files was implemented. Findings The conceived KMS design is basic, flexible and very robust. It can be adapted to future projects of a similar size. Practical implications The paper provides practical guidelines on how to retain the knowledge from a larger aerospace project. The KMS tool presented here works offline, requires no maintenance and conforms to data protection standards. Originality/value This paper shows how knowledge management requirements for space missions can be fulfilled. The paper demonstrates how to transform the large collection of project data into a useful tool and how to address usability aspects.

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Model Knowledge Management System Konseling Mahasiswa Berbasis Cloud Computing

CCIT Journal ◽

10.33050/ccit.v12i2.680 ◽

2019 ◽

Vol 12 (2) ◽

pp. 138-148

Author(s):

H. Abdul Hamid Arribathi ◽

Dedeh Supriyanti ◽

Lusyani Sunarya

Keyword(s):

Information Technology ◽

Cloud Computing ◽

Knowledge Management ◽

Management System ◽

Positive Impact ◽

Professional Staff ◽

Knowledge Management System ◽

Literature Study ◽

Student Counseling ◽

The World

Information technology is increasingly developing and has a positive impact on the world of education. The implementation of student counseling with a Knowledge Management System is one of the contributions of information technology in the world of education. Many benefits provided by the Student Counseling Knowledge Management System, in managing the knowledge needed by the counselor section to document student consultations. The development and implementation of a KMS counseling system costs more to employ professional staff to maintain and improve; KMS student counseling application; For this reason, it is necessary to design a Cloud Computing-based Student Counseling Knowledge Management System. The research method carried out in the first stage is to collect data and information about Knowledge Management and Student Counseling, and how to use it to create a Knowledge Management System Application, Student Counseling Based on cloud computing. Furthermore, conducting a literature study and literature review, system design is in the form of data architecture compounding, process design, network design, and user interface design. The design results of this system can facilitate educational institutions in conducting online cloud computing-based student counseling

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PENERAPAN KNOWLEDGE MANAGEMENT SYSTEM BERBASIS INFORMASI DESA UNTUK MENINGKATKAN LAYANAN PUBLIK DESA DUKUH KARYA

Jurnal Techno Nusa Mandiri ◽

10.33480/techno.v15i2.912 ◽

2018 ◽

Vol 15 (2) ◽

pp. 121

Author(s):

Purwantoro Purwantoro ◽

Yuyun Umaidah ◽

Ultach Enri

Keyword(s):

Knowledge Management ◽

Management System ◽

Knowledge Management System ◽

Development Index ◽

Government Development

Tingkat EGDI (E-Government Development Index) di Indonesia mengalami penurunan peringkat sehingga dari hal tersebut mencerminkan kondisi perkembangan E-Government di Indonesia masih belum maksimal meliputi: tingkat layanan umum, terjadi ketidak seragaman layanan umum di desa, dukungan perangkat teknologi informasi masih terbatas, belum adanya pengelolaan arsip desa, belum adanya sistem yang bisa mengelola pengetahuan, belum adanya sinergi antar perangkat desa. Desa Dukuh Karya merupakan desa yang termasuk kedalam Kabupaten Karawang, Kecamatan Rengasdengklok. Desa Dukuh Karyamemiliki penduduk sekitar 6000 dan sebagian penduduknya memiliki penghasilan dari hasil pertanian. Perlunya pengelola pengetahuan yang ada di desa sehingga bisa dikelola dengan baik dan menerapkan Knowledge Management System (KMS) berbasis sistem informasi desa bisa meningkatkan layanan umum di desa Dukuh Karya. Dengan menerapkan konsep KMS untuk bisa menghimpun dan mengelola semua pengetahuan yang ada. Membangun Knowledge, menghimpun, menyimpan dan menggunakannya sehingga pemerintah desa lebih transparan dan akuntable sehingga meningkatkan layanan public. Implementasi KMS merupakan suatu cara bagi perangkat desa untuk mengidentifikasi, membuat, merepresentasikan, mendistribusikan, dan memungkinkan pengadaptasian wawasan dan pengalaman yang terdiri dari pengetahuan, baik yang dimiliki oleh individu maupun pengetahuan yang melekat pada proses atau standar prosedur pelayanan yang mempunyai Tujuan utama untuk memelihara dan mentransfer dengan efektif pengetahuan yang penting untuk meningkatkan kualitas pelayanan perangkat pemerintah desa kepada warganya.

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Knowledge Management System Among Onion Farmers Using Ict In Perambalur District Of Tamil Nadu

GIS Business ◽

10.26643/gis.v14i6.18879 ◽

2020 ◽

Vol 14 (6) ◽

pp. 1147-1155

Author(s):

J.Nithya Jayaseeli ◽

T. Devi

Keyword(s):

Knowledge Management ◽

Management System ◽

Tamil Nadu ◽

Research Work ◽

Knowledge Management System ◽

Adoption Process ◽

Farming Community ◽

Ict Adoption ◽

Information And Communication ◽

Production Form

The purpose of this study is to examine how Knowledge level augmented parameters impact on the effective adoption of information and communication technology (ICT) by onion farmers in Perambalur district of Tamil Nadu. Data were gathered from a focus group made up of 60 Farmers in Perambalur district. The paper finds that a willingness of indigenous ICT users is particularly influenced by the recognition and incorporation of visible social imperatives during the adoption process. Research limitations/implications – The outcome of this study highlights important issues for ICT adoption. One particular area that must be taken into consideration is the adoption channel. Perceptions of ICT adoption will differ significantly among adopters. For this reason, the need for developing an appropriate adoption channel that ensures successful diffusion of the innovation should be recognized. The paper also demonstrates that Knowledge Management System among farmers using ICT to yield more profit in onion Production form knowledge distributed by the experts. Hence the research work carried out to acquire, represent, and distribute the knowledge Management system to the Farming community.

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