Knowledge Management for the Digital Transformation of Enterprises – Literature Based Trend Analysis

2019 ◽  
pp. 142-155
Author(s):  
Marcus Wolf ◽  
Christian Erfurth
Keyword(s):  
Knowledge Management ◽  
Trend Analysis ◽  
Digital Transformation

ICTs and Knowledge Management Synergies to Impulse Senior Entrepreneurship

2020 ◽  
pp. 22-38
Author(s):  
Beatriz Olalla-Caballero
Keyword(s):  
Knowledge Management ◽  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Digital Transformation ◽  
Information And Communication ◽  
Points Of View ◽  
Senior Entrepreneurship

This chapter deals with an analysis of how information and communication technologies and knowledge management may have several synergies that might help entrepreneurship, discussing the benefits and advantages of these elements and synergies involved when considered together. There are also some essential perspectives of this issues that may help entrepreneurs to achieve their objectives and might help them to introduce their enterprises into the digital transformation that is currently impacting on the evolution of all companies. There are many points to be considered and analyzed from different points of view.

scholarly journals Digital Transformation and Knowledge Management in the Public Sector

2020 ◽  
Vol 12 (14) ◽  
pp. 5824 ◽  
Author(s):  
Ana Alvarenga ◽  
Florinda Matos ◽  
Radu Godina ◽  
João C. O. Matias
Keyword(s):  
Knowledge Management ◽  
Public Sector ◽  
Management Practices ◽  
Transformation Process ◽  
Digital Transformation ◽  
Theory And Practice ◽  
Survey Study ◽  
Future Research ◽  
Digital Government ◽  
The Public

Digitizing public services is, at the moment, an essential necessity for numerous governments around the world. An improved government through digitization will not only have a growing effect on businesses, but it will also be able to intensify citizen engagement and push for economic growth. During the last 10 years more countries have progressively begun to provide digital services to their citizens. Therefore, in order to address this development, the purpose of this paper is to analyze the evolution of the digital government literature in order to describe the aspects of digital transformation in the public sector and how it is related to knowledge management. In this study the methodology is quantitative and it is based on a review and a survey made with the main goal being the estimation from several collected data on how the digital transformation process in the Public Administration takes place and what its relationship is with knowledge management. The review study is based on articles found on Scopus database and it addresses the role that digital government research plays in the theory and practice of knowledge management. In the survey study, 54 employees working for the services of the two governmental areas of the Portuguese Ministry of the Environment were surveyed. The results show that the research on the theme is still at an exploratory stage due to the lack of studies relating digital government to knowledge management effectiveness in the public sector. The results also show that the success of digital government seems to be related with the quality of the organizations’ knowledge management, complementing each other for significant improvements in the public sector. In terms of originality, this study aims to contribute and stimulate data-driven discussions regarding the impacts of the digital transformation in the public sector and their relation with the implementation of knowledge management practices. The results offer insights into future research needs.

Digital Transformation in Marketing through a Customer Knowledge Management Approach for Startups and SMEs: An EdTech Startup Case Study

2022 ◽  
Vol 13 (1) ◽  
pp. 25-31
Author(s):  
M. Kaoud ◽  
◽  
N. A. El Dine
Keyword(s):  
Knowledge Management ◽  
Organizational Factors ◽  
Digital Transformation ◽  
Limited Resources ◽  
Management Approach ◽  
Full Potential ◽  
Case Study Methodology ◽  
Customer Knowledge ◽  
Customer Knowledge Management

Technologies are transforming marketing organizations; and exploiting the full potential of this transformation is one of the key challenges for startups and Small and Medium Enterprises (SMEs) requiring a holistic management approach towards Knowledge Management (KM) in the digital context. This paper addresses a central question from a resource-based perspective: how startups and SMEs with inadequate capabilities and limited resources drive digital transformation in marketing? Customer Knowledge Management (CKM) which integrates approaches from Knowledge Management and Customer Relationship Management (CRM) can play an important role towards this goal. This paper examines the evolving role of data sciences in relation to marketing for effective Customer Knowledge Management in startups and SMEs. Adopting a case study methodology in EdTech startup based in Egypt, this paper suggests technological tools that help startups and SMEs with limited resources and capabilities take advantage of data sciences in relation to marketing and extract valuable customer knowledge to improve CRM effectiveness. The case study also sheds some light on the relevant organizational factors that could help such organizations align the CRM business processes with IT infrastructure. This research provides some guidance, from an organizational perspective, to startups and SMEs in their digital transformation in marketing.

The Importance of Defining a Roadmap for a Digital Transformation

2021 ◽  
pp. 428-447
Author(s):  
Marta Lamelas Costa ◽  
João Loureiro ◽  
Catarina Gata
Keyword(s):  
Knowledge Management ◽  
Information Systems ◽  
Organizational Structures ◽  
Digital Transformation ◽  
Knowledge Management Systems ◽  
Data Recording ◽  
Global Competitiveness ◽  
Efficiency And Productivity ◽  
Organizational Logic

The transition from a traditional organizational logic to a digital one is not immediate as it forces a readjustment of processes, Information Systems and even organizational structures. The company selected for analysis belongs to the civil construction sector. The case study consists of identifying and detailing operational procedures in the field of information systems and consequent diagnosis of the transition to a digital scenario, preparing it for new global competitiveness scenarios, as well as analyzing the intra and extra-organizational dimensions that should be considered in the process of transformation. The operational management of the company is based on traditional procedures, where data recording is mostly handwritten. It would be beneficial to use knowledge management systems, preparing the company for an increasingly widespread trend, such as the digital economy. This would allow an increase in the efficiency and productivity of processes, through the improvement of production, archive, and knowledge management in the scope of its operations.

Adoption of Digital Solutions for Agriculture in Africa

2021 ◽  
pp. 64-82
Author(s):  
Charles Ochieng Odhiambo ◽  
Titus Pkukat Kaprom ◽  
David Kipngetich Chepkangor
Keyword(s):  
Knowledge Management ◽  
Life Cycle ◽  
Financial Services ◽  
Agricultural Extension ◽  
Digital Transformation ◽  
Extension Services ◽  
Services Sector ◽  
Financial Services Sector ◽  
Project Life Cycle ◽  
Project Life

This chapter explores the digital innovations in the financial services sector relevant to sustainable agricultural production, the extent of their availability to the farmers and impact on productivity. It also assesses application of digital solutions on knowledge management and delivery of agricultural extension services to the farmers. Digital transformation in agricultural projects has also been covered in this chapter covering the entire project life cycle; production tasks are currently delivered as projects. Lastly, this chapter also looks at the digital innovations in marketing agricultural products.

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