scholarly journals You are what you communicate: on the relationships among university brand personality, identification, student participation, and citizenship behaviour

Author(s):  
Fahmida Naheen ◽  
Tamer H. Elsharnouby
2016 ◽  
Vol 69 (8) ◽  
pp. 3077-3086 ◽  
Author(s):  
Philipp A. Rauschnabel ◽  
Nina Krey ◽  
Barry J. Babin ◽  
Bjoern S. Ivens

2019 ◽  
Vol 13 (4) ◽  
pp. 377
Author(s):  
Fakhrul Anwar Zainol ◽  
Phoon Lee Yong ◽  
Selvan Perumal ◽  
Hasnizam Shaari ◽  
Salniza Md. Salleh

Author(s):  
Tamer H. Elsharnouby

Drawing on literature pertaining to services marketing, branding and higher education, this study empirically identifies the antecedents of student attitude towards university brand and examines the influence of brand attitude on student participation behaviour in the university services provision. With data collected from 379 students from a leading university in the Gulf region and using structural equation modeling, the study identifies three key antecedents of students' attitude — namely, perceived faculty competency, quality of interactions among students and quality of student–administrative/IT staff interaction. The study results also suggest that a favourable evaluation of university brand in students' minds will enhance their propensity to participate actively in university services provision. The paper concludes by discussing the managerial implications of the findings, and some directions for future research are suggested.


2019 ◽  
Vol 13 (4) ◽  
pp. 377 ◽  
Author(s):  
Hasnizam Shaari ◽  
Salniza Md. Salleh ◽  
Phoon Lee Yong ◽  
Selvan Perumal ◽  
Fakhrul Anwar Zainol

2021 ◽  
Vol 3 (1) ◽  
pp. 87-110
Author(s):  
Roshan Bhadel ◽  
Govinda Tamang

This research aims to examine the impact of university brand personality, university brand knowledge and university brand prestige on university identification. The study also aims to examine the impact of university identification on advocacy intentions, suggestions for improvements, university affiliation and participation in future activities. In order to execute the study, descriptive research design has been implemented. The study is based on primary data collected through structured questionnaire. A total of 285 respondents have been taken for this study. The findings of the study revealed that all three antecedents; university brand personality, university brand knowledge and university brand prestige has significant positive impact on university identification. Among three antecedents, university brand knowledge has the greatest impact on university identification. Similarly, the findings also revealed that there is significant positive impact of university identification on advocacy intentions, suggestions for improvements, university affiliation and participation in future activities. Likewise, the greatest consequence of university identification is advocacy intentions.


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