Utilizing Facebook Statistics in Tourism Demand Modeling and Destination Marketing

2019 ◽  
Vol 59 (2) ◽  
pp. 195-208 ◽  
Author(s):  
Irem Önder ◽  
Ulrich Gunter ◽  
Stefan Gindl

Facebook is a popular social media platform used by both the demand and the supply sides of the tourism industry. Since there is a huge amount of information on the Internet, which can lead to information overload, individuals tend to apply the principle of least effort in attempting to obtain useful information as quickly and easily as possible. One of the easiest ways to retrieve travel information is by visiting the Facebook pages of destinations. This study investigates the foundations of the usefulness of Facebook Statistics: in particular of likes on DMO Facebook pages as a potential predictor of tourism demand, in addition to previous arrival numbers. In- and out-of-sample results show that the DMOs of Graz, Innsbruck, Salzburg, and Vienna can already utilize likes as an expedient leading indicator for demand, albeit not the only one. These findings are recommended to be incorporated into the DMOs’ marketing efforts.

Author(s):  
Till Maximilian Schuh ◽  
Dora Agapito ◽  
Patrícia Pinto

This study aims at measuring the image of the tourism brand “España Verde” by using the social media platform Facebook. The ever-increasing competition within the tourism industry makes it vital for destinations to address their target group by tailored marketing measures. Furthermore social media channels are changing the interaction between Destination Management Organizations (DMOs) and customers. With the aim of exploring España Verde's image, a three components approach—cognitive, affective and conative was applied. Related to the measurement of the cognitive component, the study also focuses on España Verde's touristic potential ranging from a rich and diverse culture as well as a unique natural heritage to a suitable infrastructure for touristic purposes. Although the supply side seems to fit the target group's desires when choosing a vacation destination, the exploratory results reveal that there is currently only little awareness for España Verde on the German market.


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Muhammad Junaid Shahid Hasni ◽  
Maya F. Farah ◽  
Ifraaz Adeel

PurposeThis paper aims to analyze the adoption of social media platforms by tourists in Pakistan. Based on an adaptation of the technology acceptance model (TAM), this study assesses the factors that lead users to adopt these platforms.Design/methodology/approachA survey was administered to a convenience sample of 399 travelers who use social media in Pakistan. A Confirmatory factor analysis was conducted using AMOS to evaluate convergent and discriminant validity as well as composite reliability. Structural equation modeling was applied to examine the causal relationship among all proposed constructs.FindingsThe findings reveal that the perceived usefulness (PU) and perceived ease of use (PEoU) of a social media platform positively impact the behavioral intention of its users. The proposed constructs of compatibility, enjoyment, user expertise and e-trust all demonstrated their crucial roles in the adoption of a social media platform for tourism-related activities by enhancing the platform's PEoU and usefulness.Originality/valueThis research validates the relationship between PEoU and PU of a social media platform in the hospitality industry. Interestingly, this study has expanded TAM by validating the addition of four more constructs, (1) compatibility, (2) enjoyment, (3) e-trust, and (4) expertise, to add worth to this model regarding the understanding of social media usage in this specific industry. The findings are valuable both for managers and policymakers in the tourism sector in Pakistan, as the latter can utilize the results to entice a larger segment of social media users to the tourism industry.


Author(s):  
Ashok Kumar Wahi ◽  
Kunal Verma ◽  
Rati Vadehra

This paper focuses mainly on the entrepreneurial aspect of using Facebook pages as a platform for business development and customer engagement through it. It also discusses various Facebook pages features, its powerful analytics tool called insights and how entrepreneurs are leveraging this social media platform for their ventures and ultimately how social media marketing is largely impacting the integrated marketing of the entrepreneurs.


2021 ◽  
Vol 2021 ◽  
pp. 1-9
Author(s):  
Meng Li ◽  
Ning Fan

The rapid development of the tourism industry and the Internet era has led to an increasingly severe problem of travel information overload, and travel recommendation methods are essential to solving the information overload problem. Traditional recommendation algorithms only target common travel scenarios during the daytime, combining the ratings and necessary attributes between users and items to calculate similarity for a recommendation. Still, the research on night travel recommendations is one of the few scenarios that needs to be explored urgently. This paper, based on histogram equalization, achieves better experimental results on image enhancement, combines convolutional neural network technology with night image and text comment feature extraction technology, and evaluates the resulting error with mean absolute error (MAE). This paper presents the first night travel recommendation system. It compares it with the traditional collaborative filtering method, and the model proposed in this paper can effectively reduce the prediction error.


2021 ◽  
Author(s):  
Soojong Kim ◽  
Jisu Kim

There has been concern about the proliferation of the “QAnon” conspiracy theory on Facebook, but little is known about how its misleading narrative propagated on the world’s largest social media platform. Thus, the present research analyzed content generated by 2,813 Facebook pages and groups that contributed to promoting the conspiracy narrative between 2017 and 2020. The result demonstrated that activities of QAnon pages and groups started a significant surge months before the 2020 U.S. Presidential Election. We found that these pages and groups increasingly relied on internal sources, i.e., Facebook accounts or their content on the platform, while their dependence on external information sources decreased continuously since 2017. It was also found that QAnon posts based on the Facebook internal sources attracted significantly more shares, comments, and reactions compared with other QAnon posts. These findings suggest that QAnon pages and groups increasingly isolated themselves from sources outside Facebook while having more internal interactions within the platform, and the endogenous creation and circulation of disinformation might play a significant role in boosting the influence of the misleading narrative within Facebook. The findings imply that the efforts to tackle down disinformation on social media should target not only the cross-platform infiltration of falsehood but also the intra-platform production and propagation of disinformation.


2020 ◽  
Vol 3 (1) ◽  
pp. 31-42
Author(s):  
Nurul Amalina Hamnan

This article discusses the impact of social media towards Visit Sarawak 2019 as tourist destination. The study uses qualitative method through interview sessions with tourists that are selected randomly using social media platform. Based on the findings, most of the tourists used social media and online platforms to get information for visiting Sarawak. It is hope that this study can help to boost tourism industry in Sarawak in the future by including several guidelines of promotional strategies based on social media and tourists behavioural framework.


2017 ◽  
Vol 4 (2) ◽  
pp. 185-200 ◽  
Author(s):  
Servet Kardeş ◽  
Çağla Banko ◽  
Berrin Akman

Bu araştırmada sığınmacılara yönelik paylaşımların yapıldığı sosyal medyada yer alan sözlüklerden birinde sığınmacılara yönelik algıya bakılmıştır. Yöntem olarak nitel desende olan bu çalışmada, bir sosyal medya sitesinde yer alan paylaşımlar içerik analizi yoluyla derinlemesine incelenip yorumlanmıştır. Araştırmanın sonucunda sosyal medya kullanıcılarının sığınmacıları büyük bir güvensizlik ortamı ve huzursuzluk yaratan bireyler olarak gördükleri saptanmış, sığınmacılarla yaşanan deneyimlerin ve medyadaki haberlerin bu düşüncelerin oluşmasında etkisinin olduğu belirlenmiştir. Bunun yanında sosyal medya kullanıcılarının devletin sığınmacılar konusunda yanlış politika izlediğini düşündükleri ve sığınmacılar için etkili bir planlama yapılmadığını ifade ettikleri görülmüştür. Çalışmanın sonuçları doğrultusunda medyada sığınmacılar hakkında çıkan haberlerde olumsuz ve şiddet temalı haberlerin azaltılması, Suriyeli sığınmacıların durumu, sahip oldukları haklar ve topluma yansımaları hakkında doğru ve bilgilendirici kamu spotları hazırlanması ayrıca sığınmacıların topluma entegre olma sürecinin her basamağında daha planlı ve etkili bir yol izlenmesi önerilebilir.ABSTRACT IN ENGLISHPerceptions about Syrian refugees on social media: an evaluation of a social media platformIn this research, posts which are about Syrian refugees were published in a social media platform, called as “sözlük” were investigated. The research is a qualitative research. The posts in this platform are analyzed with content analysis method. According to results of analyses, social media users see Syrian refugees as people who create an insecure and a restless environment. The experiences people had with them and news have an effect on this view. In addition, social media users think that government made inappropriate policies and ineffective plans about Syrian refugees. It is suggested negative news about Syrian refugees should be decreased and government should make safer policies. In addition, adaptation of refugees to society should be made in more planned and effective way.


2018 ◽  
Vol 28 (5) ◽  
pp. 1685-1688
Author(s):  
Sherif Sejdiu

The tourism industry is sensitive to global and regional political, economic and social events and phenomena, and has also demonstrated a strong response force and speed to regain the path of positive growth despite the not favorable state of the world economy and indicators the moderate development that it has performed, as well as the uncertainty highlighted in the demand in general and tourism in particular because of the low level of demand for this product category. In any marketing strategy that has four components of mix marketing: product, pricing, distribution, and promotion are needed, as they play a useful role, though they do not have the same weight. Some of these elements and, in some cases, only one of them has a determining role in comparison to competitors and, consequently, are the key factor to succeed. The role of the product, a better price, the sales force or the distribution network more efficiently than the competitors, the promotion policy, etc. may be the role. Distribution includes all possibilities, ways, and methods for dispersing products across market segments, locations to direct customer contact. Distribution is one of the mixing marketing elements. It has direct links to product policy, pricing and promotion policy. For the successful realization of the marketing strategy it is important to supply customers with certain products. Likewise, these products should be available in a certain amount, in certain places, and at the time when the consumer so requests. In surveys of demand measurement in the tourism and travel industry, the use of some basic indicators is noted. Although the independent variables involved in tourism demand measurement models vary greatly according to the objectives and the field of specialization and research of researchers, the use of some basic indicators as a measure of tourist demand variables in its modeling and forecast makes it possible standardization of data and their unified reporting at the global and local level. The variation of tourist achievement is the most used for measuring tourism demand at least in the last twenty years. Specifically, this variable is measured by the total tourist achievement from a source to a destination, which can further be disrupted in tourist achievements for holiday purposes, business travel achievements, tourist achievements for family and friends visits, tourist achievements by means of travel, such as air, sea, road and so on. Some studies also use destination spending as a demand-measurement variable, while other researchers are even more rigorous using tourist spending for specific categories and certain products and purchases in general. Other indicators used are tourism income, employment in the tourism and travel industry, as well as exports and imports.


2020 ◽  
Vol 48 (3) ◽  
pp. 1-11
Author(s):  
Huiqin Zhang ◽  
Hai Lan ◽  
Xudong Chen

The Weibo social media platform in China has an important role in the value-generation process between a company and a customer. We investigated the relationship between the service quality provided on a company's Weibo page and the two dimensions of customer value cocreation behavior, namely, participation and citizenship, as well as the moderating effect of collectivism on this relationship. Participants were 354 active users of Weibo. Our findings confirmed that the service quality provided on a company's Weibo page was critical to the generation of customer value cocreation behavior. Further, collectivism moderated this relationship, with higher levels of collectivism strengthening the Weibo page service quality and customer value cocreation behavior relationship. In addition, customer citizenship behavior was positively related to customer perceptions of brand image, whereas customer participation was not. Implications for companies in the Chinese context are discussed.


GSA Today ◽  
2017 ◽  
Author(s):  
C.J. Spencer ◽  
K.L. Gunderson ◽  
C.W. Hoiland ◽  
W.K. Schleiffarth

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