Managing language mismatches in emergency calls

2016 ◽  
Vol 22 (14) ◽  
pp. 1769-1779 ◽  
Author(s):  
Claire Penn ◽  
Jennifer Watermeyer ◽  
Rhona Nattrass
Keyword(s):  
South Africa ◽  
Conversation Analysis ◽  
Emergency Services ◽  
Communication Barriers ◽  
Everyday Practice ◽  
Call Centre ◽  
Critical Feature ◽  
Rapid Resolution ◽  
Emergency Calls ◽  
Insight Into

The complex linguistic profile of South Africa has the potential to limit the efficiency of emergency calls. Emergency services depend on rapid resolution of a call, dispatch of an ambulance and response at scene. Resolving language mismatches is a critical feature of everyday practice in such a setting. This study examined accommodation to language shifts in a call centre using conversation analysis methods. Three main call trajectories were identified and the analysis suggested marked differences in responsivity, reflecting attitudinal and societal stratification. Conversation analysis provided insight into communication barriers and contextual features, which have implications for training.

Conversation Analysis: What is it, Can Psychologists use it?

1993 ◽  
Vol 23 (3) ◽  
pp. 103-110 ◽  
Author(s):  
Amanda E. Kottler ◽  
Sally Swartz
Keyword(s):  
South Africa ◽  
Conversation Analysis ◽  
Significant Contribution ◽  
Psychological Research ◽  
Theoretical Background ◽  
Valuable Insight ◽  
Strategic Processes ◽  
Conflicting Interests ◽  
Insight Into

Conversation analysis offers valuable insight into how particular goals are achieved in conversation and is therefore a useful methodology to employ in psychological research. The aim of this article is to introduce the theoretical background and practice of conversation analysis. A review of some of the important literature in the area is introduced, after which the authors give some examples of psychological research which has combined conversation analysis with what is introduced broadly as ‘discourse-analytic research’. The authors' aim is to demonstrate that conversation analysis can and does make a significant contribution to psychological research. This is particularly important in South Africa (and elsewhere) where language is often used to obscure racist discourses and to hide different layers of meaning about conflicting interests. These strategic processes need to be explored, analysed, and published.

Dynamic assessment and requesting: Assessing the development of Japanese EFL learners’ oral requesting performance interactively

2020 ◽  
Vol 17 (5) ◽  
pp. 545-575
Author(s):  
Allan Nicholas
Keyword(s):  
Conversation Analysis ◽  
Dynamic Assessment ◽  
Task Type ◽  
Efl Learners ◽  
Coding Scheme ◽  
Dynamic Methods ◽  
Two Phases ◽  
Japanese Learners ◽  
Development Analysis ◽  
Insight Into

AbstractThis study investigates the use of dynamically-administered strategic interaction scenarios (D-SIS) in identifying Japanese EFL participants’ difficulties with requesting-in-interaction, and tracking their development. Informed by conversation analysis research, six Japanese EFL learners at a university in Japan carried out D-SIS tasks in two phases, with the aim of both identifying specific aspects of requesting-in-interaction that were challenging, and learner development. Analysis focuses on three particular areas of difficulty that arose for participants during the dialogic interactions—connecting request turn utterance linguistic choices to social context; pre-request expansions of requesting talk, and pre-closing sequences. A coding scheme was applied that analyzed mediation sequences in terms of the efficiency with which participants oriented to and resolved problems, allowing ZPD movement to be quantified. In combination with close qualitative analysis of the transcript data, mediation sequences provided insights into the participants’ knowledge and understanding of these areas that would not have been gained through non-dynamic methods. Results therefore provide insight into areas of difficulty for Japanese learners with regards to requesting, and provide support for the use of the D-SIS task type as a diagnostic tool in regards to request-based talk-in-interaction.

scholarly journals Contaminant organisms recorded on plant product imports to South Africa 1994–2019

2021 ◽  
Vol 8 (1) ◽  
Author(s):  
Davina L. Saccaggi ◽  
Melanie Arendse ◽  
John R. U. Wilson ◽  
John S. Terblanche
Keyword(s):  
South Africa ◽  
Risk Assessment ◽  
International Trade ◽  
South African ◽  
Plant Products ◽  
Important Resource ◽  
Plant Product ◽  
Insight Into ◽  
Multiple Contaminants ◽  
Propagation Material

AbstractBiosecurity interception records are crucial data underlying efforts to predict and manage pest and pathogen introductions. Here we present a dataset containing information on imported plant products inspected by the South African Department of Agriculture’s laboratories between 1994 and 2019 and the contaminant organisms found on them. Samples were received from border inspectors as either propagation material (e.g. plants) or material for immediate use (e.g. fruit). Material for immediate use was further divided into two sample categories, depending on if contaminants were seen/suspected by the border official or not: intervention or audit samples. The final dataset consists of 25,279 records, of which 30% tested positive (i.e. had at least one contaminant) and 13% had multiple contaminants. Of the 13,731 recorded contaminants, fungi (41%), mites (37%) and insects (19%) were most common. This dataset provides insight into the suite of taxa transported along the plant import pathway and provides an important resource for analyses of contaminant organisms in international trade, which can inform strategies for risk assessment, pathway management and biosecurity protocols.

Fatigue-management strategies among women with endometriosis in South Africa: a qualitative study

2021 ◽  
pp. 008124632110201
Author(s):  
Zamafiso Nombulelo Sibande ◽  
Rizwana Roomaney
Keyword(s):  
South Africa ◽  
South African ◽  
Psychosocial Intervention ◽  
Public Hospital ◽  
Management Strategies ◽  
Cognitive Strategies ◽  
Secondary Symptom ◽  
Face To Face ◽  
Fatigue Management ◽  
Insight Into

Fatigue is a common, secondary symptom of endometriosis that has not been qualitatively explored. We conducted individual, face-to-face interviews with 25 women in South Africa about their experiences of endometriosis-related fatigue. Participants were recruited at a public hospital in Cape Town and through several South African endometriosis organizations. Interviews were conducted in English and Afrikaans and ranged from 30 min to 1 hr 16 min in duration. All interviews were audio recorded and transcribed. Interviews were analyzed using thematic analysis. We found that both the experience of fatigue and fatigue-management strategies were highly personalized. Participants reported using a variety of cognitive strategies, such as planning, pacing, and pushing through their fatigue to reduce the levels of fatigue. Participants also employed physical strategies such as rest, dietary changes, using supplements, and exercise. We found that while participants often tried fatigue-management strategies suggested to them by others, they struggled to maintain these strategies even when they were successful. There are currently no interventions aimed at reducing endometriosis-related fatigue. The findings of this study provide insight into the management of fatigue in women with endometriosis and may be used to develop a psychosocial intervention for fatigue among women with the disease.

‘Who decided this?’: Negotiating epistemic and deontic authority in systemic family therapy training

2022 ◽  
pp. 146144562110374
Author(s):  
Katerina Nanouri ◽  
Eleftheria Tseliou ◽  
Georgios Abakoumkin ◽  
Nikos Bozatzis
Keyword(s):  
Adult Education ◽  
Family Therapy ◽  
Conversation Analysis ◽  
Epistemic Authority ◽  
Family Therapy Training ◽  
Naturally Occurring ◽  
Therapy Training ◽  
Systemic Family Therapy ◽  
Deontic Authority ◽  
Insight Into

In this article we illustrate how trainers and trainees negotiate epistemic and deontic authority within systemic family therapy training. Adult education principles and postmodern imperatives have challenged trainers’ and trainees’ asymmetries regarding knowledge (epistemics) and power (deontics), normatively implicated by the institutional training setting. Up-to-date, we lack insight into how trainers and trainees negotiate epistemic and deontic rights in naturally occurring dialog within training. Drawing from discursive psychology and conversation analysis, we present an analysis of eight transcribed, videotaped training seminars from a systemic family therapy training program, featuring three trainers and eleven trainees. Our analysis highlights the dilemmatic ways in which participants resist and affirm the normatively implicated trainers’ deontic and epistemic authority. Trainers are shown as mitigating directives and trainees as resisting them, with both displaying (not)knowing, while attending to concerns about (a)symmetry. We discuss our findings’ implications for systemic family therapy training.

scholarly journals Knowledge management according to organisational size: A South African perspective

2013 ◽  
Vol 15 (1) ◽  
Author(s):  
Cornelius Kruger ◽  
Roy D. Johnson
Keyword(s):  
South Africa ◽  
Knowledge Management ◽  
South African ◽  
Middle Management ◽  
Senior Management ◽  
Urban South ◽  
Embedded Knowledge ◽  
Personal Approach ◽  
African Perspective ◽  
Insight Into

Background:To date, few studies have focused on how embedded Knowledge Management (KM) is found in the roots of an organisation. Specifically, not much is known whether employees and managers hold similar perceptions regarding KM or if organisational size plays a role in the establishment of KM maturity.Objective: The objective of this article was to determine what role organisational size plays in the establishment of KM maturity and how different managerial levels viewed their organisations KM maturity.Method: The authors gained insight into KM maturity in different industry groupings over a five-year period from a large urban South African University engaged in numerous collaboration programmes with industry. In total, 434 employees were interviewed over three grouping levels (operational, middle and senior management).Results: The findings support arguments that irrespective of organisational size, knowledge orientated issues are applicable to all organisations. However, with significant differences in scores recorded over all maturity sections in South Africa, the findings indicated that different sized organisations address knowledge-orientated issues differently.Conclusion: Findings challenge the argument that the manner in which knowledge-orientated issues are addressed differ only slightly depending on organisational size. Smaller-sized organisations prefer a more personal approach, whilst larger-sized organisations prefer knowledge transfer via technology. Irrespective of organisational size, commitment holds the key to KM success. Commitment shown by middle management regarding KM is a differentiator.

scholarly journals TALKING PARTS, TALKING BACK: FLESHING OUT LINGUISTIC CITIZENSHIP

2020 ◽  
Vol 59 (3) ◽  
pp. 1636-1658
Author(s):  
Christopher Stroud ◽  
Quentin Williams ◽  
Ndimphiwe Bontiya ◽  
Janine Harry ◽  
Koki Kapa ◽  
...  
Keyword(s):  
South Africa ◽  
The Body ◽  
Men And Women ◽  
Linguistic Citizenship ◽  
Insight Into

ABSTRACT One of the greatest challenges of our times is that of lack of voice for abused bodies. These are the bodies of children and men and women who have inherited the brutalities of colonialism, plantation servitude and slavery and now re-live these miseries in the belly of a rampant global neoliberal and patriarchal capitalism. They are the racialized, sexualized, genderized and godless bodies that first took form in coloniality-modernity in conjunction with the emergence of MAN, the White, rational, disembodied male as HUMAN. They retain their shape today through technologies of vulnerability, with which the manufactured lack of voice works in dynamic synergy. This is particularly the case for South Africa, with its tender histories and distraught presents, raw emotion and sore vulnerabilities of racialized and neoliberal patriarchy. In this paper, we suggest that vulnerability, beyond its potentially devastating effect on souls and livelihoods, may also be a productive site for the articulation of alternative, and habitually silenced voices. In this regard, we explore how a focus on acts of Linguistic Citizenship may orientate thinking on voice and agency to different sites of the body, as well as allow insight into the complex technologies and practices of vulnerability.

scholarly journals They Deserve Better: Preventing Suicide in Skilled Nursing Facilities

2021 ◽  
pp. 60-65
Author(s):  
Caitlyn Allen
Keyword(s):  
Mental Health ◽  
Suicide Prevention ◽  
Emergency Services ◽  
Skilled Nursing Facilities ◽  
Montgomery County ◽  
Nursing Facilities ◽  
Health Issues ◽  
Skilled Nursing ◽  
Mental Health Issues ◽  
Insight Into

Suicide in skilled nursing facilities—centers that provide around-the-clock treatment and rehabilitation—is a serious issue. Chronic physical ailments often take precedent over mental health issues, which can make it easy to overlook them. Tony Salvatore, director of Suicide Prevention at Montgomery County Emergency Services, provides insight into the problem and how we can better quantify it, and some simple fixes that can have a big impact.

Non-Electoral Executive Turnover and Low-Capacity Democracy in Southern Africa

2021 ◽  
Vol 56 (2) ◽  
pp. 194-215
Author(s):  
Nathan Munier
Keyword(s):  
South Africa ◽  
Southern Africa ◽  
Executive Turnover ◽  
Dominant Party ◽  
Executive Authority ◽  
Dominant Parties ◽  
The Relationship ◽  
Insight Into

What do non-electoral turnovers tell us about the relationship between elections, executive turnover, and democratisation? Can they contribute to democratisation? To gain insight into these questions, we consider the experiences of Southern Africa. While transfers of executive authority have become commonplace in Southern Africa, they do not necessarily coincide with elections and rarely involve partisan turnover. Neither the mode nor the form of executive turnover corresponds clearly with prior assessments of democracy. This study examines recent non-electoral turnovers in Zimbabwe (November 2017), South Africa (February 2018), and Botswana (April 2018). This research finds that non-electoral transfers of presidential authority in Southern Africa represent efforts by dominant parties to manage factional conflicts and enhance their ability to benefit from incumbency in competitive elections. While non-electoral turnover in executive authority might promote democracy under some conditions, they do more to sustain dominant party rule and a stagnate level of low-capacity democracy.

The implications of the decision in Helen Suzman Foundation v Judicial Service Commission 2018 (7) BCLR 763 (CC) 8 on the functioning of the South African Judicial Service Commission

2020 ◽  
Vol 24 ◽  
Author(s):  
Nomthandazo Ntlama
Keyword(s):  
South Africa ◽  
Decision Making ◽  
Human Rights ◽  
South African ◽  
Rule Of Law ◽  
Decision Making Process ◽  
Constitutional Court ◽  
Service Commission ◽  
Insight Into ◽  
Future Management

ABSTRACT The article examines the implications of the judgment of the Constitutional Court in Helen Suzman Foundation v Judicial Service Commission 2018 (7) BCLR 763 (CC) 8 on the functioning of the Judicial Service Commission (JSC). The judgment has brought to the fore a new lease of life relating to the JSC's post-interview deliberations as a disclosable record in terms of Rule 53(1)(b) of the Uniform Rules of Court. The disclosure seeks to provide an insight into the decision-making process of the JSC in the appointment of judicial officers in South Africa. It is argued that the judgment is two-pronged: first, the disclosure of the post-interview record enhances the culture of justification for decisions taken, which advances the foundational values of the new democratic dispensation; secondly, it creates uncertainty about the future management and protection of the JSC processes in the undertaking of robust debates on the post-interview deliberations. It then questions whether the JSC members will be privileged in their engagement with the suitability of the candidates to be recommended for appointment by the President. The question is raised against the uncertainty about which decision of the JSC will be challenged that will need the disclosure of the record because the judgment does not entail the national disclosure of the record in respect of each candidate but applies only when there is an application for review of the JSC decision. Key words: Judicial Service Commission, appointments, discretion, judiciary, independence, rule of law, discretion, accountability, transparency, human rights.

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