scholarly journals Grounding E-Government in Vietnam: from Antecedents to Responsive Government Services

2007 ◽  
Vol 2 (3) ◽  
Author(s):  
Tuyen Thanh Nguyen ◽  
Don Schauder
Keyword(s):  
Service Delivery ◽  
Full Range ◽  
Government Service ◽  
Successful Development ◽  
Government Services ◽  
Internet Users ◽  
Background Data ◽  
User Centric ◽  
Depth Interviews ◽  
Shed Light

The paper concerns the antecedents or preconditions for the successful development of e-government in Vietnam. The main antecedent issue under consideration is the readiness of the population to access and use networked ICTs, the prime communication medium of e-government. The paper reports the results of in-depth interviews with 38 citizens in various regions of the country. Its purpose is primarily to examine the capacity of citizens to become effective users of e-government services in terms of their access to, and capacity to use, ICTs. Its subsidiary purpose, in the light of these user-centric considerations, is to offer some thoughts on how government in Vietnam might position itself better to provide effective e-government services. In essence the paper attempts to shed light on the following questions: How ready is the population to make use of e-government services if these were provided? How ready is government to provide a full range of e-government services to this population? At present only 16 million out of Vietnam’s more than 85 million people are ICT/Internet users. If e-government service delivery is to be effective, clearly a much greater proportion of the population needs to become users. The paper looks at case studies of users and non-users, as well as background data from a variety of Vietnamese and international sources, in order to frame initial suggestions about how barriers to wider internet use can be overcome, and how services to current and future users could be made more effective.

scholarly journals Exploring drivers and barriers to the utilization of community client-led ART delivery model in South-Western Uganda: patients’ and health workers’ experiences

2021 ◽  
Vol 21 (1) ◽  
Author(s):  
Timothy Mwanje Kintu ◽  
Anna Maria Ssewanyana ◽  
Tonny Kyagambiddwa ◽  
Pretty Mariam Nampijja ◽  
Patience Kevin Apio ◽  
...  
Keyword(s):  
Service Delivery ◽  
Health System ◽  
Health Workers ◽  
Full Range ◽  
Health Centre ◽  
Hiv Care ◽  
Differentiated Service ◽  
Western Uganda ◽  
Depth Interviews ◽  
Art Delivery

Abstract Background In an effort to accommodate the growing number of HIV clients, improve retention in care and reduce health care burden, the differentiated service delivery (DSD) models were introduced in 2014. One such model, Community Client-Led ART Delivery (CCLAD) was rolled out in Uganda in 2017. The extent of utilization of this model has not been fully studied. The aim of the study was to explore the patients’ and health workers’ experiences on the utilization of CCLAD model at Bwizibwera Health Centre IV, south western Uganda. Methods This was a descriptive study employing qualitative methods. The study had 68 purposively selected participants who participated in 10 focus group discussions with HIV clients enrolled in CCLAD; 10 in-depth interviews with HIV clients not enrolled in CCLAD and 6 in-depth interviews with the health workers. Key informant interviews were held with the 2 focal persons for DSD. The discussions and interviews were audio recorded, transcribed verbatim and then translated. Both deductive and inductive approaches were employed to analyse the data using in NVivo software. Results Patients’ and health workers’ experiences in this study were categorized as drivers and barriers to the utilization of the CCLAD model. The main drivers for utilization of this model at different levels were: individual (reduced costs, living positively with HIV, improved patient self-management), community (peer support and contextual factors) and health system (reduced patient congestion at the health centre, caring health workers as well as CCLAD sensitization by health workers). However, significant barriers to the utilization of this community-based model were: individual (personal values and preferences, lack of commitment of CCLAD group members), community (stigma, gender bias) and health system (frequent drug stockouts, certain implementation challenges, fluctuating implementing partner priorities, shortage of trained health workers and insufficient health education by health workers). Conclusion Based on our findings the CCLAD model is meeting the objectives set out by Differentiated Service Delivery for HIV care and treatment. Notwithstanding the benefits, challenges remain which call on the Ministry of Health and other implementing partners to address these hindrances to facilitate the scalability, sustainability and the realisation of the full-range of benefits that the model presents.

Developing high-growth businesses in rural areas: A study of four U.S. States

2010 ◽  
Vol 13 (2) ◽  
pp. 9-19 ◽  
Author(s):  
William B. Lamb ◽  
Hugh Sherman
Keyword(s):  
Rural Areas ◽  
Technical Assistance ◽  
Service Providers ◽  
Full Range ◽  
High Growth ◽  
Successful Development ◽  
Development Stages ◽  
Program Success ◽  
Rural Settings ◽  
Depth Interviews

Those who would establish high-growth businesses (HGBs) in rural settings face significant challenges. We report findings from more than 80 in-depth interviews regarding the obstacles that rural HGBs face and identify approaches for overcoming these obstacles. First, interviews confirm the need for improved access to a full range of financing options to support HGBs across different development stages. Second, HGBs need in-depth, sophisticated technical assistance, which is generally unavailable in rural areas. Finally, cooperation among financial and technical service providers is vital to program success. Based on these findings, a model is proposed for successful development of HGBs in rural areas.

Access to e-government services by citizens through public/community libraries in Namibia

2020 ◽  
pp. 026666692097900
Author(s):  
Cathrine T Nengomasha ◽  
Teopoline N Shuumbili
Keyword(s):  
Service Delivery ◽  
Urban Areas ◽  
National Development ◽  
Government Service ◽  
Technology Infrastructure ◽  
Government Services ◽  
Rural And Urban Areas ◽  
Rural And Urban ◽  
Tax Returns ◽  
Community Libraries

The role of public/community libraries in promoting national development is undeniable. It is therefore not surprising that these libraries are being heralded as partners in e-government service delivery. The libraries however experience challenges in providing this important service, many of which emanate from poor funding. The paper presents findings of a study that was conducted in urban, semi-urban and rural public/community libraries in Namibia to determine access to e-government services through public/community libraries. Related studies have highlighted the digital divide between rural and urban settings as one of the factors influencing e-government service delivery. There is an imbalance in the provision of technology infrastructure between rural and urban areas in Namibia. The study therefore was based on the assumption that the setting of the library will have an influence on access to e-government services. The study employed a survey research design using a questionnaire for data collection, which was administered via email. The study population were all 65 community libraries, of which 64 took part in the study and the units of analysis were library staff, of which 75 completed the questionnaire. The findings show that the e-government services that users were accessing through the libraries included downloading and completing employment forms, employment information, and filing tax returns. The challenges included few workstations in libraries, unreliable Internet connectivity and slow Internet access (i.e. slow bandwidth). The library setting had no impact on access to e-government services, suggesting that these other factors could equally be affecting libraries regardless of setting and that there could be other factors at play. The study recommends that a study be conducted to gather the perspective of the users which may highlight what these other factors are.

Understanding Citizens' E-Readiness as a Precondition to Building a Responsive E-Government

2010 ◽  
pp. 86-108
Author(s):  
Tuyen Thanh Nguyen ◽  
Donald Elkin Schauder
Keyword(s):  
Relevant Literature ◽  
Interview Data ◽  
The Internet ◽  
Successful Development ◽  
Government Services ◽  
The Government ◽  
Effective Use ◽  
Use Of Internet ◽  
Depth Interviews

This chapter explores preconditions for the successful development of e-government in Vietnam, particularly the readiness of the population to access and use ICTs. It reports the results of in-depth interviews in 2006 with 38 citizens in various regions of the country, which focused on patterns of non-use and use of ICTs and particularly the Internet. The chapter explores obstacles to effective use of Internet based services amongst both ICT nonusers and users, and implications are drawn for the development and uptake of e-government services. In the light of the interview data and relevant literature, suggestions are offered as to how the Government of Vietnam might better use ICTs to improve communication between citizens and government, with a view to building a more informed and empowered society.

Service Delivery and Accountability of Urban Officials: Evidence from Urban-based Local Government in Bangladesh

2021 ◽  
pp. 097152312110163
Author(s):  
A. H. M. Kamrul Ahsan ◽  
Peter Walters ◽  
Md. Adil Khan
Keyword(s):  
Qualitative Study ◽  
Service Delivery ◽  
Service Providers ◽  
City Government ◽  
Quality Monitoring ◽  
Government Service ◽  
The Poor ◽  
Similar Class ◽  
Rajshahi City

This study compares the state of city government service delivery for communities living in different areas with different level of affluence in Rajshahi City in Bangladesh. Based on the results of a qualitative study, we found a significant service disparity between the affluent and the poor communities. This disparity is due to the inability of the poor to hold service providers accountable, attributable to a lack of knowledge about services and a lack of social status. Lack of quality monitoring and a marked bias in the quality of interactions between the poor and the affluent contribute to the service disparity This disparity is largely invisible to the poor who, instead of comparing themselves with the affluent citizens, compare themselves with a similar class of people.

Black-white mixed race young people in Ireland and their lived experiences of racialised exclusion

2021 ◽  
pp. 079160352110684
Author(s):  
Patti O’Malley
Keyword(s):  
Young People ◽  
Mixed Race ◽  
Regular Feature ◽  
Black African ◽  
Academic Scholarship ◽  
Irish Context ◽  
Irish Identity ◽  
Depth Interviews ◽  
Insight Into ◽  
Shed Light

The multiracial family and the existence of mixed race children have come to be a regular feature of Irish familial life. Yet, nation-building discourses have promulgated notions of ethnic and religious homogeneity with Irish identity being racialised exclusively as white. Moreover, to date, there has been a dearth of academic scholarship related to racial mixedness in the Irish context. Through in-depth interviews, this paper sets out, therefore, to provide empirical insight into the lives of fifteen black (African) – white (Irish) mixed race young people (aged 4 to 18) with a particular focus on their experiences of racialised exclusion. Indeed, findings suggest that, as in other majority white national contexts, the black-white mixed race young people are racialised as black in the Irish public domain and as such, are positioned as ‘racialised outsiders’. In fact, their narrative accounts shed light on everyday encounters saturated by ‘us-them’ racial constructs based on phenotype. Thus, these young people, who are not fully recognised as mixed race Irish citizens, are effectively deprived of a space in which to articulate their belonging within the existing statist (i.e. inside/outside) framework.

scholarly journals The Trials and Tribulations of Applied Triangulation: Weighing Different Data Sources

2016 ◽  
Vol 12 (2) ◽  
pp. 166-181 ◽  
Author(s):  
Florian G. Kern
Keyword(s):  
Quantitative Research ◽  
Political Power ◽  
Data Sources ◽  
Qualitative And Quantitative ◽  
Practical Research ◽  
The Status ◽  
Analytical Strategies ◽  
Depth Interviews ◽  
Shed Light ◽  
Illustrative Application

Researchers employ triangulation to increase the validity of inference in qualitative and quantitative research. Leuffen, Shikano, and Walter have presented guidance as to which strategies to use when triangulating data sources. In this article, I explore how their findings can be translated for practical research purposes. I offer an illustrative application concentrating on the political power of traditional political authorities in Uganda and Tanzania. I analyze the status quo of political power and the preferred political power of traditional leaders. To triangulate, I use three sources: (1) constitutional-legal texts, (2) the Afrobarometer survey, and (3) in-depth interviews. I shed light on possible problems and analytical strategies for triangulation in practice, with a specific focus on convergence and divergence of sources.

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