Total Quality Management and Change Management in Public Organizations

The modern world obliges us to develop sustainably. Regions need to turn to sustainability by using all the available tools. Many authors emphasize total quality management (TQM) as a very important tool for the sustainable functioning of the public sector. But analyses show that public organizations are not keen to introduce TQM. This paper reveals the TQM spectrum in Klaipeda county (region) municipalities. Research disclosed that municipalities are not willing to implement TQM if it is not imperative. The paper argues that improving managerialism and common understanding can increase the willingness for TQM.

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Redesigning health care: new wine from old bottles?

Journal of Health Services Research & Policy ◽

10.1258/135581903321466102 ◽

2003 ◽

Vol 8 (2) ◽

pp. 120-122 ◽

Cited By ~ 13

Author(s):

Louise Locock

Keyword(s):

Health Care ◽

Quality Improvement ◽

Quality Management ◽

Total Quality Management ◽

Change Management ◽

Poor Quality ◽

Magic Bullet ◽

Total Quality ◽

New Approach ◽

Set Up

One of the latest remedies for poor quality services is seen as being redesign of the health care system. Redesign is charged with political meaning, representing a radical challenge to practitioners and managers. But is it really a new approach? Although it draws on theories of re-engineering and total quality management, it is a pragmatic blend of components of both. Early findings suggest that quality improvement has been achieved but this has not been as extensive as anticipated. Redesign is in danger of being seen as the new magic bullet and thus may be being set up to fail. It may prove to be one more in a succession of discarded change management fads.

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Contradictions of Democracy in a Workers’ Cooperative

Organization Studies ◽

10.1177/0170840604036913 ◽

2004 ◽

Vol 25 (2) ◽

pp. 183-208 ◽

Cited By ~ 54

Author(s):

Rahul Varman ◽

Manali Chakrabarti

Keyword(s):

Quality Management ◽

Total Quality Management ◽

Change Management ◽

Enterprise Resource Planning ◽

Participant Observation ◽

Resource Planning ◽

Total Quality ◽

Organizational Democracy ◽

Current Change ◽

Per Se

Organizational democracy has become a key issue in current change-management programmes, such as restructuring, total quality management and Enterprise Resource Planning, and there has been a persistent quest for a post-Fordist model in recent times. The article emphasizes the need to study democratic processes per se, given that democracy faces significant odds vis-a-vis the larger context, even in those organizations that have been expressly initiated for democratic functioning. The contradictions with the context inevitably manifest themselves inside the organization as well. The present study makes a case for understanding organizational democracy as an evolving reality, based on participant observation of democratic functioning within a workers’ cooperative over seven years.

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