Do beliefs affect customers’ intentions to choose green hotels?

2114 ◽  
Author(s):  
Eirini Tilikidou ◽  
Antonia Delistavrou
Keyword(s):  
Green Hotels

Drivers of Consumer Staying Intention Towards Islamic Green Hotel Industry: Evidence from Quantitative Findings

2021 ◽  
Vol 7 ◽  
pp. 1-16
Author(s):  
Aflah Isa ◽  
Ain Syarmimi Mohd. Yusuf ◽  
Razifah Othman ◽  
Fairuz Husna Mohd Yusof ◽  
Nurhafizah Azizan
Keyword(s):  
Research Study ◽  
Negative Impact ◽  
Hotel Industry ◽  
Price Fairness ◽  
Green Consumption ◽  
Green Hotel ◽  
The Holy Quran ◽  
Solid Waste Generation ◽  
Negative Impacts ◽  
Green Hotels

  Insight Journal Vol. 7 DOI: 10.24191/ij.v7i1.58 This research study is endeavoured to discover the factors that will lead the consumers’ staying intention at green hotels, especially of those who practise the Shariah Law (Islamic green hotels). Nowadays, there has been an increase in public concern regarding environmental issues. Consumers are more environmentally aware than they were in past decades. Hotels are among the largest contributors of energy consumers in the tertiary building sector, which contribute to some negative impacts to the earth at the same time. The most obvious negative impact of hotels on environment are solid waste generation and disposal. Therefore, numerous consumers are supportive of green consumption and consider it as a successful method to protect the environment. In Islamic green hotels, Muslim-friendly amenities have also been provided to protect Muslims travellers’ welfare that is by providing them a comfortable prayer room, the Holy Quran and Islamic practices booklets, prayer mats and a direction of Qibla. A set of questionnaires was distributed to 256 respondents among the community and tourists in Kuching, Sarawak. The dependent variable in this study was consumers’ staying intention while the independent variables were green image, green satisfaction, Muslim amenities and lifestyle and price fairness. This research study also made use of the Statistical Package for Social Science (SPSS) software to analyse the result based on the questionnaires distributed to the respondents. Based on the result of analysis, it is shown that the green image and green satisfaction were found of having a positive significant that influence the consumers’ staying intention at the Islamic green hotels. Besides that, Muslim amenities and lifestyle was also found to have a positive significant impact that influences the consumers’ staying intention. Most Muslims were likely to choose a destination with Islamic practice to fulfil their daily duties. However, green price fairness did not significantly influence the consumers’ staying intention. This is because if green image, green satisfaction, Muslim amenities, and lifestyle meet the requirements of the Muslim tourists, they would not be affected by the price. As a matter of fact, price may be the least factor of consideration by the tourists in choosing a hotel to stay.

Exploring travelers’ willingness to pay for green hotels in the digital era

2021 ◽  
pp. 1-18
Author(s):  
Antonino Galati ◽  
Alkis Thrassou ◽  
Michael Christofi ◽  
Demetris Vrontis ◽  
Giuseppina Migliore
Keyword(s):  
Willingness To Pay ◽  
Digital Era ◽  
Green Hotels

scholarly journals THE IMPACT OF PERCEIVED ENVIRONMENTAL RESPONSIBILITY ON TOURISTS’ INTENTION TO VISIT GREEN HOTEL: THE MEDIATING ROLE OF ATTITUDE

2021 ◽  
Vol 34 (1) ◽  
pp. 9-13
Author(s):  
Ataul Karim PATWARY ◽  
◽  
Hamimi OMAR ◽  
Shaharuddin TAHIR ◽  
◽  
...  
Keyword(s):  
Environmental Degradation ◽  
Structural Equation ◽  
Quantitative Research ◽  
Environmental Responsibility ◽  
Negative Effects ◽  
Mediating Role ◽  
Green Hotel ◽  
The Impact ◽  
Green Hotels

Although the hospitality and tourism industries contribute considerably to every country's economy, at the same time, it has negative effects on the climate. Hotel industry operations consume enormous amounts of energy which eventually contribute to environmental degradation. Hotel operations do not only cause environmental issues, but customers also play a significant role in creating these issues. Scholars, mainly in this field, have investigated the causes of environmental degradation from the perspective of hotel operations rather than customers. Therefore, this study aims to examine the influence of perceived environmental responsibility on tourists' attitude and intention to visit green hotels in Malaysia. It further examined the mediating role of attitude in between perceived environmental responsibility and intention. The study used a quantitative research design and interviewed 393 international tourists in Malaysia using systematic random sampling. For analysis techniques, the study used Structural Equation Modelling by PLS-SEM. The study found that consumers' perceived environmental responsibility influences significantly on tourists' attitude and intention. It also revealed that consumers' attitude mediates the in-between perceived environmental responsibility and intention to visit green hotels in Malaysia.

scholarly journals The analysis of factors influencing tourists' choice of green hotels

2020 ◽  
Vol 8 (1) ◽  
pp. 69-78 ◽  
Author(s):  
Stefan Zdravković ◽  
Jelena Peković
Keyword(s):  
Factors Influencing ◽  
Green Hotels

Eco-Innovation in Coastal Hotels

2020 ◽  
pp. 81-95
Author(s):  
Álvaro Lopes Dias ◽  
Ricardo Lopes Ferro ◽  
Francisco Espasandín Bustelo
Keyword(s):  
Quantitative Study ◽  
Environmental Issues ◽  
Decision Makers ◽  
Green Products ◽  
Qualitative And Quantitative ◽  
On Demand ◽  
Green Strategy ◽  
Qualitative And Quantitative Study ◽  
Green Hotels ◽  
The Way

The discussion on coastal hotels' green products is usually one-sided, with a focus on supply or on demand. In this investigation, authors perceive the way both sides think concerning to green products and to what extent exists a correspondence. Supported in a quantitative study in a coastal hotel sample and in another qualitative and quantitative study on a sample of tourists, two models are tested. The results suggest that coastal hotel green strategies should be more market-centric than just complying with regulations. The tourist model permitted to perceive that tourists who are more sensitive to environmental issues are willing to pay more and recommend green hotels, but this relationship should be better understood by coastal hotel decision makers to align their green strategy and communication.

The impact of green experience on customer satisfaction: evidence from TripAdvisor

2017 ◽  
Vol 29 (5) ◽  
pp. 1340-1361 ◽  
Author(s):  
Yixiu Yu ◽  
Xu Li ◽  
Tun-Min (Catherine) Jai
Keyword(s):  
Customer Satisfaction ◽  
Negative Experiences ◽  
Content Type ◽  
Green Practices ◽  
The Usa ◽  
Research Gap ◽  
Logistic Regressions ◽  
The Impact ◽  
The Relationship ◽  
Green Hotels

Purpose The purpose of this paper is to examine guests’ experiences at green hotels and the impact of green experience on customer satisfaction. Design/methodology/approach A total of 727 green reviews (reviews on green experiences) of the top ten green hotels in the USA were downloaded from TripAdvisor for content analysis. Descriptive statistics and ordinal logistic regressions were then used. Findings Guests have both positive and negative experiences at green hotels. “Energy”, “purchasing” and “education and innovation” are the most frequently discussed green practices. Some guests’ green experiences, such as “guest training”, “energy”, “water”, “purchasing” and “education and innovation”, significantly influence their overall satisfaction with hotels. Compared with basic green practices, advanced green practices tend to have greater impacts on customer satisfaction. Research limitations/implications This study provides insight into guests’ green experiences at hotels and their impact on customer satisfaction. More importantly, this study examines the contribution of different types of green practices to customer satisfaction. As the green hotels examined in this study were not randomly selected, the results should be interpreted with caution. Practical implications Different practices impact customer satisfaction in different ways, so hoteliers should refine their green strategies when they implement these green practices. Originality/value Very few studies have examined the relationship between green practices and customer satisfaction. A gap still exists in specifically what types of green practices affect customer satisfaction and whether different levels of green practices have different impacts on customer satisfaction. This study investigates guests’ actual experiences and fills the above research gap.

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