The Flexible Workforce in the Knowledge Economy: A case study examining the perceptions of call centre staff and influence of flexible work practices to job satisfaction in a multi-national call centre operating in Australia

2004 ◽  
Vol 3 (1) ◽  
pp. 0-0
Author(s):  
John Annakis ◽  
Barbara Lasky
Keyword(s):  
Job Satisfaction ◽  
Knowledge Economy ◽  
Call Centre ◽  
Work Practices ◽  
Flexible Work ◽  
Flexible Workforce ◽  
Flexible Work Practices

scholarly journals Use of flexible work practices and employee outcomes: the role of work–life balance and employee age

2021 ◽  
pp. 1-21
Author(s):  
Tahrima Ferdous ◽  
Muhammad Ali ◽  
Erica French
Keyword(s):  
Turnover Intentions ◽  
Theoretical Research ◽  
Work Practices ◽  
Flexible Work ◽  
Employee Outcomes ◽  
Life Balance ◽  
Flexible Work Practices ◽  
The Relationship ◽  
Employee Age

Abstract Flexible work practices (FWPs) give employees some control over when and where they work. Using boundary theory and role balance theory, this study proposes and tests a mediation model focusing on how the relationships between FWPs usage and employee outcomes (i.e., wellbeing and turnover intention) are mediated by work−life balance (WLB). It also tests the moderating role of employee age on the relationship between WLB and employee outcomes using socioemotional selectivity theory. The model was tested using survey data from 293 employees of an Australian for-profit organization. The findings indicate that FWPs usage is positively associated with WLB, WLB is positively associated with wellbeing and negatively with turnover intentions, and WLB partially mediates the relationships between FWPs usage and employee outcomes. The results provide partial support that employee age moderates the relationship between WLB and turnover intentions. Theoretical, research and practical contributions are discussed.

Flexible Work Practices: A Source of Career Premiums or Penalties?

2012 ◽  
Vol 55 (6) ◽  
pp. 1407-1428 ◽  
Author(s):  
Lisa M. Leslie ◽  
Colleen Flaherty Manchester ◽  
Tae-Youn Park ◽  
SI Ahn Mehng
Keyword(s):  
Work Practices ◽  
Flexible Work ◽  
Flexible Work Practices

scholarly journals Flexible work practices: Perspectives from the southern hemisphere

2000 ◽  
Vol 31 (2) ◽  
pp. 76-83 ◽  
Author(s):  
Frank M. Horwitz ◽  
Cameron Allan ◽  
Peter Brosnan ◽  
Pat Walsh
Keyword(s):  
Labour Market ◽  
Southern Hemisphere ◽  
Work Practices ◽  
Flexible Work ◽  
Labour Market Flexibility ◽  
Employment Standards ◽  
Flexible Work Practices

Labour market flexibility continues to be important for employers seeking to improve productivity, reduce costs and be competitively agile. But it also carries downside costs for employees of increased insecurity, potentially deteriorating employment standards and lower morale. In this article numerical and temporal types of flexibility are considered in an analysis of three southern hemisphere countries.

Flexible work practices, productivity improvement and employment

2000 ◽  
Vol 31 (2) ◽  
pp. 95-110 ◽  
Author(s):  
A. Appiah-Mfodwa ◽  
F. Horwitz ◽  
G. Kieswetter ◽  
D. King ◽  
L. Solai
Keyword(s):  
Work Practices ◽  
Flexible Work ◽  
Productivity Improvement ◽  
Flexible Work Practices
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